LeaseHawk Reviews & Product Details

I enjoy having a QA catalog where I can reference my calls, log information, and set appointments. It's also great having an email catalog where I can read conversation threads between leads, my coworkers, and myself. The organization behind the application makes it easy to use and access. Review collected by and hosted on G2.com.

I cannot take live notes on a call without receiving it through my computer, and my computer does not have phone capabilities. I use Yieldstar pricing and generate quotes and guest cards live. I cannot do a live sync with leasehawk, and I end up doing double work, making duplicate guest cards through OneSite and Leasehawk Review collected by and hosted on G2.com.

I like that I can log in and listen to my calls. I have it set that to send my scores to me each week, but it has not been scoring my calls, so I now have to go in manually listen to my calls to make sure that they are being scored correctly. If they aren't then I just send over the call evaluation report to my coworker who is working with LH to get this fixed. Listening to my calls also helps me to improve my grade as well. They also came out with the new Agent AI Chatbot. Due to COVID-19, we have not been able to have prospects come into our office for any tours. So now they can chat with Agent AI virtually and set up a time to do a virtual tour with one of our office staff via Facetime. Review collected by and hosted on G2.com.

The fact that it is very buggy. It does not score my calls or score Agent AI's scores at all. I am constantly reaching out to my coworker who works with our rep to get this fixed. This has been going on since they started the new Agent AI and it's kind of frustrating because it also leave a blank note if anyone talks with the Chatbot and sends us a blank email. We cannot follow up with the prospect in this manner if we do not have any information with them. Also, due to COVID-19, we have set our chatbot so that leads cannot set up an in-office tour, but a virtual tour with us as our office is not open to the public. It resets itself and still allows them to set an in-office appointment. I also do not like how we cannot send pictures with LH. We send a lot of media for our rental rates and information and it would be nice to send the pictures and fun colored emails in the CRM. Review collected by and hosted on G2.com.

Alix and Nate stood by to help while we launched several new sites to LeaseHawk. Implementation was seamless and aftercare has been tremendous! Review collected by and hosted on G2.com.

Everything has been proactive so I have nothing negative to say. Review collected by and hosted on G2.com.

LeaseHawk helps managment companies by using a single platfrom to measure agent telephone performance. We are able to drill into agent and property level performance while also gettting a bird's eye view of our company performance. Review collected by and hosted on G2.com.

We use the platform as a single pilar for telephone analysis only. We dont use the marketing and tracking functions. The main reason why we don't use the marketing source tracking is becuase there is a cumersome integration in our CRM platform. Since we dont use the source tracking, our call attributions are askew. Review collected by and hosted on G2.com.

The ability to text prospective residents and current residents. The ability to send emails to prospects and residents, and the ability to keep record of contacts made. Review collected by and hosted on G2.com.

When calling through Leasehawk, you are not able to hear the person receiving the call pick up. So, when they answer and say "hello" you do not hear it. They hear a pre-recorded "this call is being recorded" message and then it goes silent. You have to basically wait for them to say Hello again or wait a few second to greet them, making for a sometimes awkward initial greeting.

When logging a tour, if you had an appointment set up you cannot document the tour even though it asks you to "log a tour". You have a to say a tour DIDN'T happen, and then go back to the initial guest card and THEN log the tour.

A "snooze" option or a repeating interval for reminders would be a nice added feature. This way, if you are not on the app or away from the computer when a reminder hits, you're reminded again instead of it being a "once and done" reminder. Too many times are you either on the phone with another prospect or away from the computer when a reminder goes off, and you end up missing the reminder and potentially missing up on follow up, especially if you have a large influx of traffic. Maybe even a "Today's reminders" or Events tab at the top of leasehawk would be very helpful.

The ability to add attachments to emails would also be very helpful.

Removing the character limit off of texts would be nice too, being that most phone software has removed character limits as well. Review collected by and hosted on G2.com.

I like that we can count on all 15 calls being graded per month. Review collected by and hosted on G2.com.

They do not listen to the cause of our disputes for challenging a score. Sometimes we know people from other communities and can cite their Driver's License, social security number, apartment number, etc by heart and LeaseHawk grades them as if we never met them before when we already know their preference and they agree to our recommendations for a new home. Review collected by and hosted on G2.com.

Support is quick, great employees to work with- You can pick up the phone and call them and they will answer rather than a call center. You are able to visit them in their office, they'll come to you, meet with you teams and webinar. The platform itself is user friendly and lots of training available for anyone on your team. Review collected by and hosted on G2.com.

There are lots of data and reporting options. Sometimes overwhelming to pull specific data if you are using it for with a lot of users or locations like we are. You just have to be efficient with filtering down your results. Review collected by and hosted on G2.com.

I love the TPA reports. They give great feedback to the teams regarding overall performance while working with our customers. The team at LeaseHawk would be another favorite as they truly provide a partnership with their customers. They schedule individual custom training and are willing to go the extra mile to ensure the platform is doing all it can to meet the business objectives. Review collected by and hosted on G2.com.

I would say there is not much I dislike as the leadership is so responsive when customers see opportunities for improvements, they go to work making them. They truly value customer feedback. I have rolled out several pieces of the software and never felt like I was over sold and did not get exactly what was in the sales demo Review collected by and hosted on G2.com.

After starting to understand the reason for lease hawk it became much easier for me to use. The battle, in the beginning, is because I didn't know, the value it carries. Lease hawk is a great tool to place information of importance for future present or maybe's. I like the idea I can have my headset on and take a call and completely hear everything the caller is calling for. I'm able to story the information and write notes that's recording and manuscript all in one concept. It's a great way to lesson time or bending your ear just to hear on the regular phone. I love the special effect of the hawk scream when the call is missed. Such a great reminder. Maybe lease hawk will add a feature with the hawk speak- the phone is ringing- the phone is ringing- give you the smile before answering the phone. Review collected by and hosted on G2.com.

What I dislike about lease hawk? It takes to long for the computer software to update for me to answer the phone. The connection of answering is to slow. The will ring about 20 times before you can answer it. I hate the part you have to notate everything. Review collected by and hosted on G2.com.

Detailed information and website is easy to navigate. I love that I am able to go back and view information for years ago. Again very easy to use the website and navigate from different pages. Love that there are classes offered to better your knowledge on how to work the site. Review collected by and hosted on G2.com.

Take a few days to get information would be nice to see it the next day. Some of the information is quite unless as we do not need to use most of the information that is provided on the website. Review collected by and hosted on G2.com.

I like how we can instantly log info in during calls. The fact that our company has access to all calls are important to the team as a CSR. Review collected by and hosted on G2.com.

Leasehawk does not have a missed call section. So even when the call is missed, it is logged and brings our numbers up when it was not even a full call! They should have separate section for missed calls Review collected by and hosted on G2.com.

I like that we can text people in real time! Many people like to text because it's quick and easy. It makes me feel more accessible to my customers! Review collected by and hosted on G2.com.

I dislike that we cannot toggle between a text message and a calendar. Sometimes I need to make an appointment at the same time that I am trying to answer someone and it would be more efficient if I could see the calendar simultaneously. Review collected by and hosted on G2.com.

That there is an app that can be used on the desktop and phone Review collected by and hosted on G2.com.

That name, phone number and email address does not populate when switching from a lead to a prospect. You have to write down that information so you can go to the prospect screen and type in that information

Nothing can be attached when sending an email to a prospect to customize the response

Conversations do not transcribe well

Once a prospect is assigned to an agent so any emails from the prospects are not seen until the assigned agent returns to work after a day or two off Review collected by and hosted on G2.com.

I like that leasehawk gives you the ability to play other's recorded calls so you can use their methods as a learning tool. I also like that it gives you the option to see a written scorecard, so you can see exactly what questions you may have forgotten to ask. I also like the ability to contest scored calls. When used correctly, LeaseHawk can make the application process go smoothly, because it makes the caller aware of the criteria that needs to be met beforehand. This way there are no misunderstandings about fees, preferences, etc. Review collected by and hosted on G2.com.

I dislike that some of the prompts are very subjective i.e. if the consultant engaged in rapport with the caller, etc. Just because these questions are very subjective, some times I will find myself trying to engage in conversation, but the caller is not interested and just simply wants information. I also feel that some callers make completing the prompts impossible, but I have still been scored on the same scale as a call where I was able to ask all of the questions needed. Review collected by and hosted on G2.com.

LeaseHawk is a great tool for keeping in contact with prospective and current residents. I love that it keeps all my info available for anyone on the team to see. Review collected by and hosted on G2.com.

Sometimes it does take a while to load info/screens, or freezes up. Review collected by and hosted on G2.com.

You can look back and be able to see how you're doing on calls, and review how you can improve. Review collected by and hosted on G2.com.

Rating system seems inconsistent sometimes. Review collected by and hosted on G2.com.

I love the fact that you will be alerted on your computer for incoming calls and this gives the staff a heads up on what the next caller may need. Review collected by and hosted on G2.com.

Leasing associates are sometimes frustrated with the amount of time they have to spend every morning on the follow ups, but were lucky to have the leads Review collected by and hosted on G2.com.

I like how you can go back and listen to calls. Review collected by and hosted on G2.com.

Lease hawk is not very user friendly. And doesnt update with the other systems I used. Review collected by and hosted on G2.com.

The ease of access that it has with the pre templets to send out in emails. Review collected by and hosted on G2.com.

There are times where it can be super slow & time out. I would like for a whole profile to be accessible from the Appointment section instead of just the appointment & then looking up the name in the search bar. I feel this would make things faster for us in Leasing since it will also allow us to few past emails & phone calls. Review collected by and hosted on G2.com.

Very easy to navigate! I love that I'm able to use this app for multiple properties under one account, which makes my job so much easier! Review collected by and hosted on G2.com.

The only real "issue" I have with LeaseHawk would probably be the speed of it on mobile. Review collected by and hosted on G2.com.

I love how easy it is to contact potential residents and being able to even do this on the go on my mobile phone. I will definitely use if I go to other companies! Review collected by and hosted on G2.com.

Sometimes it does still show pending prospects even though we have already clicked to complete the task. Review collected by and hosted on G2.com.

Being able to review which sources give us the best and highest quality leads as well as review employee performance. I also like being able to review how many calls were not answered and when we receive the most leads during the week. Review collected by and hosted on G2.com.

The constant delays in reporting and loading. It is becoming an issue with the entire company and I am not aware of any improvements in motion. Review collected by and hosted on G2.com.

The text option!! It is great to be able to text prospects and residents. Review collected by and hosted on G2.com.

There is not really anything that I do not like. Review collected by and hosted on G2.com.

I like the fact that I am able to go inside and review mine and other individual calls as well so verify what I did wrong, and If I disagree resubmitting for a dispute. Review collected by and hosted on G2.com.

I dislike the fact that sometime it appears they are rushing to grade to too mission some of my points. Review collected by and hosted on G2.com.

LeaseHawk is easy to navigate. We have leased apartments to good canidates. Review collected by and hosted on G2.com.

Lease hawk should have follow up prompts to follow up with the prospect like a day, week, month, etc. To set an appointment is confusing and not helpful. Can also be really slow and takes long to load info. wish it filtered the prospects better to get better qualified prospects Review collected by and hosted on G2.com.