They have been a very helpful group. Very knowledgeable, friendly, and always willing to help out with an issue or a question. They were the first company to help us in connecting our SIS with our LMS. Review collected by and hosted on G2.com.

Overall I would say there is nothing I dislike about eThink. The only item I think could use a little improvement is the ability to contact tech support via phone. Review collected by and hosted on G2.com.

During the latest budget cuts, I was handed the LMS Administrator duties on top of my job as an Instructional Designer. I don't even know what I would have done without the support of eThink during the transition and then moving forward. I feel like they always have my back and they make me "look good" at my institution because 99% of the time, we find a timely solution to whatever issue is at hand. The other thing I really appreciate is that even when my requests are sometimes short and curt due to my increased stress level, they always reply with positivity and friendliness. I feel like connected to my support and that makes a difference when you have such a small team at your university. Review collected by and hosted on G2.com.

I sometimes get caught in the middle between our SIS system and our LMS system with a lot of unuseful fingerpointing. Review collected by and hosted on G2.com.

Their turn around time is amazing. Most problems or questions are answer within the hour. We have a very old Student Information System at our college, it is constantly having issues and eThink helps us fix these problems. Review collected by and hosted on G2.com.

Nothing. There is nothing I dislike about eThink. Everyone I have interacted with at eThink has been terrific, technically sound and personable. Review collected by and hosted on G2.com.

We made a major push in 2018 to update our Learning Management System and vendor. After comparing all requirements, we selected Ethink and the totara product. Ethink had the most flexibility and determination to meet all of our needs. After realizing they would have to custom-build an integration for us, it was quickly and effectively done.

Since launching with Ethink, we have had a massive improvement in our user experience. The totara system and ethink service team means very rare outage or issue, and a quality product. Love the reporting options and exam stability with totara.

Ethink staff are very friendly, prompt, reliable and expert in finding solutions. I was extremely happy with our implementation team. They were quick and understood our requirements thoroughly, as if they were our own. The service team is great too! Fast and friendly, effective service. Review collected by and hosted on G2.com.

No concerns. I echo another reviewer's comment that a phone option would be great for service tickets on occasion.

Couldn't be happier with the Ethink package. Review collected by and hosted on G2.com.

eThink is a wonderful partner. They assisted us in launching a brand new LMS so quickly in the middle of a global crisis. Moodle Workplace has helped transformed how we approach educating our members. Review collected by and hosted on G2.com.

It's not eThink's fault, but there is a learning curve and we are speeding around it. We have made mistakes but always appreciate the support we receive from eThink as we work through them. Review collected by and hosted on G2.com.

All of the people we have worked with care about us. They are genuinely interested in helping us provide the best possible experience for our Moodlers. Review collected by and hosted on G2.com.

It was a little daunting at first to lose control of the Site administration side of things, but we can still do everything we need to do and they are very quick to take care of things that only they can do. Review collected by and hosted on G2.com.

eThink has been very responsive to our needs. From coordinating our annual upgrades, to the fantastic support team, eThink has helped us stay current with our LMS and also worked with us and Moodle HQ to create our mobile Moodle app. eThink's webinars, newsletters and other communication with us has always proved timely and helpful to the mission of our college to deliver online education to our students, faculty and staff Review collected by and hosted on G2.com.

There is nothing to dislike about eThink Review collected by and hosted on G2.com.

They are an extremely timely and through support vendor. Their techs are extremely knowledgeable and helpful when troubleshooting issues. They always put the needs of their customers first and it is very obvious in their support energy. Review collected by and hosted on G2.com.

No compliments what-so-ever with this vendor. Review collected by and hosted on G2.com.

Blackboard Open has a great feature called the personal learning designer which allows you to automate several actions within Moodle based on events that occur in the course. This tool has been useful for delivering timely messages to students and faculty term after term, and unlocking course activities based on grade received, it has very useful features we've used regularly since first adopting them as a provider. Review collected by and hosted on G2.com.

We've been with Open LMS since 2011 when they were originally Moodlerooms. Over that time, the support from the company degraded significantly. Frequently, issues we were having with the LMS are pushed back to us as something we were doing wrong when we clearly provided evidence otherwise. Cases will frequently go unanswered for multiple days at a time and require me to escalate them to the next level by involving our customer success manager. Blackboard's recent sale of their platform to LTG leaves us hoping that more will be invested in the case of support but that remains to be seen. The final drawback we've had with open LMS is their locked down, hashed system that is shared by multiple users. If you're looking for open access to your data, find another moodle host or expect to pay exorbitant fees to custom code a solution. Review collected by and hosted on G2.com.

Fast response on support requests. Willingness to hold zoom sessions to work through tricky integrations. Review collected by and hosted on G2.com.

Lack of knowledge when eThink is facing loss of employees and our previous support people no longer work there. Review collected by and hosted on G2.com.