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AH

Verified User in Higher Education

Enterprise (> 1000 emp.)

6/10/2021

"Support is second to none!"

5/5

What do you like best about Open LMS?

eThink's support services for Moodle LMS administrators are excellent. They respond very quickly and are swift in providing solutions for issues you may come across. They are also fabulous in offering advice and guidance on plugins and the best way to meet your needs based on what you are trying to achieve. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

Losing Moodle Partner status due to their merger is unfortunate and throttling of file size uploads to under 100MB removes the simplicty of submission of student work and staff resources. Review collected by and hosted on G2.com.

Recommendations to others considering Open LMS:

1. eThink provide different levels of support to Moodle Admins, from the basic support for those who are frequent users of Moodle, to advanced support for those who need advanced support if the organisation is not as used to using it.

2. Many admin settings are locked out from organisational admins unless you sign a disclosure.

3. File upload sizes are throttled and you have to pay more to allow for files larger than 100MB to be uploaded by staff and students. This forces you to use cloud storage options which may not be viable and adds to work required to submit work or add content. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

We have been working on increasing student experience and navigation through useful plugins and CSS modifications, and eThink provided some valuable improvements and support to make this a reality. We are also exploring SIS integration and eThink have been great with aiding us in this project, too. Review collected by and hosted on G2.com.

MG

Manda G.

Instructional Designer (Learning Architect)

Mid-Market (51-1000 emp.)

12/11/2020

"eThink's Intentional Customer Service Approach Creates Partnerships with Unlimited Opportunities"

5/5

What do you like best about Open LMS?

Their collaborative approach to every situation allows me to feel like I have a partner in solving problems and exploring innovative opportunities. Without eThink's partnership during the COVID pandemic, we wouldn't have been able to provide the resources and support our campus needed to not only sustain but also succeed in a fully online environment. From seamlessly adding plugins and third-party integrations, answering questions about platform challenges, and offering advice about what could make our customized platform stronger, the team approaches every request with a 'can do' attitude. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

I feel fortunate to have the eThink team as our partner. Review collected by and hosted on G2.com.

Recommendations to others considering Open LMS:

Not only has eThink's service proved invaluable for our campus, but their staff continues to go above and beyond every day. With our success in mind, the team at eThink works tirelessly to help us reach our goal of providing creative solutions and innovative opportunities across campus using the Moodle platform. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

eThink's team adds expertise to our small in-house staff. With their knowledge base and passion to make a difference, together we have developed low or no-cost efficient solutions to non-academic challenges and provided creative opportunities for our teaching and learning staff as well. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Hi Manda,

Thank you so much for your kind words! We're very happy to hear eThink was able to help smooth the transition to a fully remote learning environment amidst COVID. We hope our team continues to go above and beyond for yours, and we continue to reach and exceed new learning goals and initiatives!

See how Open LMS improved

SG

Sharon G.

Mid-Market (51-1000 emp.)

12/11/2020

"The eTthink technical support staff provide excellent and timely service!"

5/5

What do you like best about Open LMS?

When I submit a typical help ticket, it's answered extremely promptly - often within 20 minutes! And, usually, my question is answered with their initial response. The eThink technical support folks are a wonderful group to work with. They know Moodle inside and out. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

Nothing. The eThink team is absolutely great in my opinion. I really appreciate their responsive, knowledgeable, and friendly support. I often cite them as the standard by which I judge the effectiveness and responsiveness of support from other technology companies! Review collected by and hosted on G2.com.

Recommendations to others considering Open LMS:

Hosting with eThink is WELL worth the investment. If you think of it in terms of personnel savings, you'll find that you get access to an entire team of experts for the cost of the license. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

Before eThink, we were self-hosted. As the main support person, my time was filled searching for answers to users' questions. Now, with eThink, it feels like I have an entire team behind me! If I'm working with a faculty member and I need a question answered in order to support them, I often receive that answer from eThink while the faculty member is still in my office! It's like having an entire resource team at the ready! Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Hi Sharon,

Thanks so much for your kind words! What an honor to set the standard for effectiveness and responsiveness. Glad to hear our solutions are worth the investment!

See how Open LMS improved

DP

Delaney P.

Enterprise (> 1000 emp.)

11/30/2020

"Great product!"

5/5

What do you like best about Open LMS?

I love how customizable it is! It is so easy to add content and make it beautiful. The ease of use in creating new content or updating content has improved my satisfaction with the product. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

We have a unique org structure that is sometimes hard to navigate and work with. Allowing a bit more mobility in organization structures would allow us even more capabilities when creating and distributing content. Review collected by and hosted on G2.com.

Recommendations to others considering Open LMS:

eThink has been able to do almost everything we need and when they couldn't they were able to help us find the next best solution. The ability to add and update content in real time is so helpful. In addition, we love being able to add different forms of content and learning while providing a wide variety of program options. The versatility of eThink allows us to help all of our members learn. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

eThink helps us connect with our members and engage them in a virtual world! With the ongoing pandemic and the implementation of new educational materials, eThink has allowed us to be very intentional in what we share with our members and how we share it. eThink allows us to share information quickly and accurately. eThink has also helps us more easily update information in real time when things do need to be updated. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Hi Delaney,

Thank you for your sharing your feedback! We're so happy to hear eThink has been able to help you configure a content-rich platform that's effectively engaging for your learners. Looking forward to continuing to implement new educational materials and optimizing your LMS!

See how Open LMS improved

MM

Margaret M.

Mid-Market (51-1000 emp.)

11/18/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Fantastic experience"

5/5

What do you like best about Open LMS?

The speed and accuracy of support responses. Always willing to provide assistance and guidance - especially when reviewing tool options. I have found their recommendations to be invaluable. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

Although I have always received timely responses for support, a number would be nice. But that is a personal perspective - there has not been an occasion where I believe that if I had a number to call things would have been handled any better/different. Review collected by and hosted on G2.com.

Recommendations to others considering Open LMS:

I never regretted our institutions decision to work with eThink - I can not say enough how working with their implementation/support team has been such a positive experience. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

When self hosted there would lag - our people are great but they already had their hands full - once set up and established with eThink there was always prompt service, always accurate service almost always happy resolutions. They are a terrific team! Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Margaret, thank you so much for your kind words! It's great to hear our team is able to answer your questions quickly and completely. As our team grows we hope to be able to provide you with even more efficient ticket and service options. Thanks again!

See how Open LMS improved

AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

11/17/2020

"Online Learning Manager, Hiram College"

4.5/5

What do you like best about Open LMS?

The responsiveness of the employees to issues or concerns. They always go above and beyond when I reach out. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

Some issues that are a bit more about the system itself than about eThink. Review collected by and hosted on G2.com.

Recommendations to others considering Open LMS:

eThink is wonderful to work with. Always very responsive and helpful to help solve any issue, question, or concern. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

With the pandemic, we are utilizing our LMS with more areas than previously explored, like our orientation and HR functions. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Thank you to our clients at Hiram College for writing this review! We're very happy to hear you're satisfied with eThink and we enjoy working with you as well!

See how Open LMS improved

PM

Pat M.

Assistant Dean Academic Affairs

Mid-Market (51-1000 emp.)

2/11/2020

"eThink is a steal"

5/5

What do you like best about Open LMS?

Fast, friendly, knowledgeable response to ticket submission. No request too small or too large. They take very good care of us. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

I honestly can think of no aspect of eThink's service I would want to change. Review collected by and hosted on G2.com.

Recommendations to others considering Open LMS:

We had a significant academic technology staff reduction. eThink allowed us to maintain our level of customer support with fewer staff. They consistently make me look way better than I deserve. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

I send multiple tickets each week for a wide variety of issues. Having eThink means I don't have to be an expert in every aspect of Moodle. I can focus on other jobs and if I can't solve a problem, I send it to eThink. They almost always respond with a solution within the hour. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Hi Pat,

Thank you for sharing your feedback! We're honored to support your learning initiatives and serve as your experts in all aspects of Moodle. It's all about making you look good!

See how Open LMS improved

BL

Brendan L.

Small-Business (50 or fewer emp.)

11/20/2020

"Migrating from Moodle Cloud to Ethink"

5/5

What do you like best about Open LMS?

We are the in the process of migrating to Ethink. So far what I like best is how clearly everything is documented along the way. It's clear that the staff at Ethink have done this many times and they are clear on what parts they know and if they don't know something, they state that clearly and then research it to provide a good answer. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

For us the price was a bit of a shock initially, but I believe the price is fair for the value that Ethink provides. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Hi Brendan,

Thank you for your review! We're happy to hear eThink has proven valuable even in the beginning stages of our partnership. We're looking forward to providing you with a best-of-breed LMS we can continue to scale and evolve together!

See how Open LMS improved

AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

12/10/2020

"Satisfied University Customer"

5/5

What do you like best about Open LMS?

The performance after migrating to eThink has been very stable, even during the times of highest use. The response times to support tickets is stellar, with professional and knowledgeable staff. In addition, eThink support looks ahead to complete updates and perform maintenance to prevent down time, yet are still very quick to respond if there is any down time. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

This really is not a "dislike", but rather a situation that users must become accustomed to. All administrative site level changes must be completed by eThink via support tickets. This can be challenging while setting up plugins or LTI integrations, however it has been pivotal in assuring the stability and security of the LMS. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

This University was about ready to give up trying to use any LMS, until they migrated hosting and support to eThink. There were some changes (one described previously), however everyone agreed to the fantastic performance, stability, and support improvements after the migration. That has convinced even the most resistive faculty to use this LMS. The Fall term after the migration was the first time that this University did not experience any down time of their LMS during the first few weeks. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Thank you for sharing your experience with eThink! How exciting that a new and improved solution has encouraged more faculty at your institution to utilize Moodle. And we're happy to hear our Support Team is providing fast ticket-response times and plenty of knowledge and expertise - that's our mission!

See how Open LMS improved

MW

Matt W.

Enterprise (> 1000 emp.)

11/16/2020

"An extension of your digital learning team"

5/5

What do you like best about Open LMS?

Partnering with eThink is like inheriting a highly-skilled, extremely positive digital learning support team. They provide an invaluable extension of your digital learning capabilities at a fraction of what the cost would be if you tried to replicate it in-house. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

n/a - eThink has been incredibly responsive and provides excellent value. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

Moodle is a great open-source LMS platform, but it is very raw at its core. eThink not only provides the server hosting for your Moodle instance, but they will help you customize it to your institution's/organization's needs. Prior to eThink we were just utilizing the tip-of-the-iceberg functionality of Moodle; now we are more fully leveraging it to accomplish our organization's needs, and are enhancing it all the time! Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Thank you for your review Matt! We're so happy to hear eThink has helped you maximize the functionality of your Moodle instance. Looking forward to continuing to enhance and improve your organization's learning programs!