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AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/17/2026

"Improved our educational services and clarified the pedagogical model"

4/5

What do you like best about Open LMS?

It has allowed us as a company to improve the conditions of educational services and to formalize our pedagogical model with greater clarity. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

The advancement and customization are predefined by specific templates, so the freedom of editing is not very broad. Additionally, in multitenant environments, the mobilization of users from one space to another between contents with the same logged-in user is not allowed; instead, they are required to log in independently. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

The use of Open LMS impacted our need to centralize content, track user progress, generate reports, and standardize the training experience. This benefits us by improving academic control, optimizing course management, and offering a more structured and measurable experience for our teams and partners. Review collected by and hosted on G2.com.

Response from Katina Zinsmeyer of Open LMS

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Thanks so much for taking the time to share your experience with Open LMS and for leaving such a thoughtful review on G2.

We’re really glad to hear that Open LMS has helped your organization improve the quality of your educational services and bring greater clarity and structure to your pedagogical model. Centralizing content, tracking progress, generating reports, and standardizing the training experience are exactly the kinds of outcomes we aim to support and it’s great to know this has translated into stronger academic control and more efficient course management for your teams and partners.

We also appreciate your honest feedback around customization and multi-tenant user navigation. Insights like yours are incredibly valuable in helping shape our roadmap and future enhancements.

Thank you again for your trust in Open LMS and for being part of our Open LMS family. If you ever want to explore configuration options or share more feedback, our team is always happy to connect!

AC

Verified User in Consulting

Small-Business (50 or fewer emp.)

2/6/2026

"Straightforward Implementation, Useful Features, and Really Helpful Support"

4.5/5

What do you like best about Open LMS?

There are many useful features we can rely on, and the implementation process is straightforward. The customer support team was also really helpful whenever we needed assistance. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

There isn’t much to dislike about it. However, we would appreciate more improvements soon for open engine reports, especially more options for choosing graph colours. It would also be great if the dashboard could offer different template sections, rather than only a vertical, per-item view. Review collected by and hosted on G2.com.

Response from Grety Gulyas of Open LMS

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Thank you for sharing your experience with us. We appreciate you taking the time to provide such thoughtful feedback. It's great to hear that the features within Open LMS, along with the implementation process and support from our team, have made a positive impact for you.

We're grateful for your suggestions on improving Open Engine reports, dashboard flexibility, and bulk user management. Feedback like yours plays an important role in shaping how we continue to enhance the platform.

We value having you as part of the Open LMS community and look forward to continuing to support your goals.

AE

Verified User in Education Management

Small-Business (50 or fewer emp.)

2/5/2026

"Customizable and adaptable to my needs as a client only if they are of high priority, otherwise not."

4/5

What do you like best about Open LMS?

That can be customized according to some needs I have as a client. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

If I need to make an adjustment or configuration that is not a priority for others, they don't take it into account, and to have it considered, it's very tedious to have to post in several places to see if they already consider my request as more important. Review collected by and hosted on G2.com.

Response from Katina Zinsmeyer of Open LMS

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We’re grateful for your honest feedback! It’s great to hear that the platform’s customization has met many of your specific institutional needs.

We understand your concerns about the feedback process for new adjustments and how frustrating it can be when your specific needs don't align with broader priorities. We are working to make our roadmap more transparent and ensure every client's voice is heard more efficiently. We’re especially pleased that Open LMS remains a flexible tool for your programs. Your input is vital to our pursuit of excellence, and we’re excited to continue partnering with your institution in its growth. Thank you for being a part of the Open LMS family.

AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

1/20/2026

"Inconsistent, Slow Support Undermines an Otherwise Solid LMS Hosting Service"

2/5

What do you like best about Open LMS?

OpenLMS provides competent LMS hosting services, including upgrades, ongoing site availability, and technical support. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

OpenLMS provides inconsistent customer support. Support is often slow. In one case, our upgrade was delayed, and this was not communicated to us until very close to the upgrade date. Review collected by and hosted on G2.com.

Response from Katina Zinsmeyer of Open LMS

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Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with our support services. Providing timely and consistent assistance is important to us, and we regret that we fell short of your expectations in this instance.

We appreciate your recognition of our hosting services and ongoing site availability. Your concerns regarding communication delays during your upgrade are important, and we are actively reviewing this to ensure it does not happen again.

If you’re able, please contact us directly so we can better understand your specific situation and ensure we are fully resolving any outstanding issues. We value the opportunity to make this right and improve your overall experience with Open LMS. Thank you for choosing us as your LMS hosting partner.

AR

Verified User in Research

Enterprise (> 1000 emp.)

10/7/2025

"Study System review"

4.5/5

What do you like best about Open LMS?

The technical support is fantastic. The team is really helpful with advice and solutions Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

Contract renewals are a little difficult. Review collected by and hosted on G2.com.

Response from Katina Zinsmeyer of Open LMS

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We’re glad to hear that you’ve found our technical support fantastic! Our team is committed to providing timely, helpful guidance and effective solutions, and we truly appreciate you taking the time to share your experience. Thank you for being a part of the Open LMS family.

MC

Meagan C.

Director of Ed Tech

Enterprise (> 1000 emp.)

6/7/2021

"eThink LMS"

5/5

What do you like best about Open LMS?

I like the suppport that eThink provides. They are always very quick with their responses. I like the gradebook functions in Moodle. I love how they will work to find a solution to any problem you may have. In addition to this, I like how the LMS integrated with our schools SIS and provides our students and faculty with a user-friendly experience.

I like the ticket-based support systems as well. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

I have not found anything that I dislike. I have compared this LMS with other LMSs and it has been one of the best, the reviews have been great, the functionality is great, the support are great. The only thing I would like to see more of is analytics and reporting tools. Review collected by and hosted on G2.com.

Recommendations to others considering Open LMS:

I would recommend that others do their research to ensure that this LMS has all of the features and functionality that they are needing in an LMS. And also that is is able to integrate with all of the other systems that their organization is using. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

I have solved many problems with the support of eThink. We have began running our LMS from the ground up. Provided our faculty with an unlimited amount of training and problem solving. Review collected by and hosted on G2.com.

NG

Noveck G.

IT Officer [Team Lead- eLearning]

Enterprise (> 1000 emp.)

11/17/2020

"Clinical implementation process and almost seamless migration!"

4.5/5

What do you like best about Open LMS?

Our team engaged eThink for a solution that would be able to scale to a high number of concurrent users. The entire migration process was very well managed, with a dedicated project manager and a highly skilled technical team that was very responsive before, during and after the migration process. Our team was able to work with them to transition the site over the course of a weekend - but the pre-loading process took some weeks to upload a vast amount of data. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

There are no dislikes at this time. Overall we were very satisfied with the approach, the technology and the team. We lost some administrative access, but this was expected with a managed platform solution. Review collected by and hosted on G2.com.

Recommendations to others considering Open LMS:

A stable platform, with rock solid expertise and backed by top notch support. It's incredible value for money and frees up our internal team to focus on other areas of online learning delivery. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

We were looking at solving concurrency, scale and performance issues being faced with the previous on-prem solution . A solution was required that would scale quickly and perform consistently throughout the day, in order to support a massive online thrust to online learning with heavy synchronous activities.

Their implementation process was very well planned and executed, and they worked with us to understand and map out our existing systems and processes in order to reduce the transition from on-prem to their hosted solution.

From our initial usage, their offering is rock solid in terms of reliability; the site performance is very fast and any tickets raised have been responded to very quickly. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Noveck, thank you for this detailed review! We're so happy to hear the implementation process was seamless and pleasant with eThink and the site is performing well. We hope to continue to provide your team with a reliable eLearning solution!

AH

Verified User in Higher Education

Enterprise (> 1000 emp.)

11/17/2020

"Support wait time seems longer now"

3.5/5

What do you like best about Open LMS?

eThink has kept our LMS running smoothly 99.9% of the time. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

Wait time has increased. Sometimes I get a response right away, but other times it takes a full day, or two, or even a week if the concern has to be forwarded to another person on their team. I think I waited a couple of weeks for a recent request.

On rare occasions, the customer support solution doesn't work, or isn't sufficient for my needs. I end up finding a better solution on my own.

I don't always like having to wait 24 - 48 hours to have a plugin installed. There are times when I wish I could install a plugin right away. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

Generally, we just need to figure out why an instructor or student is having an issue with the LMS activities and plugins. Often, it is just a setting adjustment that we figure out on our own. We reach out to OpenLMS when we've tried everything we can think of (and/or have researched to find an answer online).

There are issues that crop up that we do not have access to investigate because of our limited admin permissions. Often, our limited access is probably for the best, because they have a team which comprises experts in all aspects of the LMS operations. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Hello, we are very sorry to hear you have been experiencing delays. Our team would love to talk with you more about how we can better serve you. Please submit a ticket in the support portal and we'll be happy to help you!

See how Open LMS improved

TG

Tyler G.

Instructional Design & Moodle Administrator

Mid-Market (51-1000 emp.)

5/1/2020

"Responsive & Helpful"

5/5

What do you like best about Open LMS?

I have had wonderful experiences working with eThink since I started my role nearly 2 years ago. I have worked with a few different support representatives in different capacities. I am not sure how my tickets are assigned, but it seems like my first point of contact is with Jordan DeGroot. Jordan is a pleasure to work with and offers tremendous customer service and advocacy.

I have also participated in some of the professional development opportunities offered by eThink/OpenLMS. I am currently participating in the H5P Creator Course facilitated by Amy and Michael. I have seen at least two or three educational webinars from Amy Tessitore outside of the professional development course and she is also a pleasure to work with. I have worked in customer service in some form for the past 10 years and I am always impressed by the responsiveness of the eThink team.

I have nothing but great things to say about my experiences with eThink.

I'd like to give a specific shoutout to those I have worked closest with. Thank you for all of the help: Jordan DeGroot, Amy Tessitore, Chris Pratt, & Daniel Hefley. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

I filled out a review probably a little over a year ago. The only dislike that I had thought of (it was a stretch to find something) was that I thought more things could be better resolved via phone call as opposed to email.

Since my last review, I have hopped into a phone call a couple of different times with Jordan and have been able to tackle some more in-depth issues.

The phone calls don't need to happen often because Jordan, more often than not, impressively resolves my tickets with his first response. Review collected by and hosted on G2.com.

What problems is Open LMS solving and how is that benefiting you?

eThink helps us with many problems. I am a Moodle Admin, Instructional Designer, & IT Services Supervisor for my institution.

In terms of Moodle, I am our front-line/first contact for technical troubleshooting and ID support. eThink offers front-end support for the more difficult problems over my head. They also offer design and back-end support for our entire site. They assist us throughout the Moodle upgrades each year.

They assist us with integrating other third-party plugins that are uniquely a part of our Moodle environment. The support from eThink is seemingly limitless. There are too many benefits to mention. It is a wonderful and reliable service. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

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Hi Tyler,

Thank you so much for your review. It's great to hear our team has been attentive to your needs and we appreciate you sharing some of our all-star support team members. We've got your back!

See how Open LMS improved

SV

Sandra V.

Misional Systems Engineer

Enterprise (> 1000 emp.)

2/4/2022

"Lost on the site"

2.5/5

What do you like best about Open LMS?

Plugins and extensions, like the H5P, create more complete assessments and is free for Moodle. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

Pages organization, from course list navigation to courses interaction is hard to find what are you looking for. Review collected by and hosted on G2.com.