Learning Pool - OnScreen Guides Reviews & Product Details

The support from OnScreen through learning how to create guides was extremely helpful in building the guides. Staff were friendly and made the learning process easy. Review collected by and hosted on G2.com.

We have other job aides that are needed as references to complete tasks that were difficult to add into the guide. Having a better way to integrate these job aides would be helpful. Review collected by and hosted on G2.com.

The interactive help offered for our students Review collected by and hosted on G2.com.

The editing process prior to actually going live Review collected by and hosted on G2.com.

- Ease of access

- Ease of deployment

- User-friendliness

- Client support Review collected by and hosted on G2.com.

- Administration limitations

- Simplicity can also be a drawback when expanding to cover other domains & applications Review collected by and hosted on G2.com.

OnScreen is a simple to use application for all parties – users and training staff. It allows us to produce guides for some of our more common processes that can torpedo our working day if we have to answer multiple questions on them. The guides are extra helpful because the walkthrough nature of OnScreen means that the employee not only learns how to do the task, but actually completes the task while they are going through the guide. Review collected by and hosted on G2.com.

OnScreen is designed as an SAP adoption tool, but is quite capable in other applications. That said, it can struggle with web applications that contain a lot of dynamic content. There are workarounds and the OnScreen team is helpful in finding an optimal solution. The SSO capabilities have improved, but you still have to login each day which sometimes results in employees forgetting about the tool. Review collected by and hosted on G2.com.

- OnScreen team is awesome. They always support their clients. They take quick actions if bugs are discovered.

- It is a great screen capturing tool for CRMs.

- It is easy to learn. Review collected by and hosted on G2.com.

- Bugs

- A process in SAP can be completed in more than one way. When using onScreen in a real application, the users have to do steps in the same order otherwise they would see an error message. Review collected by and hosted on G2.com.

OnScreen is easy to use and offers in-application learning so we stay in the flow of work. The OnScreen team has been outstanding to work with as well. Review collected by and hosted on G2.com.

OnScreen has been able to provide what we need as far as support and analytics, so there are no dislikes to list. Review collected by and hosted on G2.com.

Customer support was exceptional. OnScreen staff went above and beyond to ensure that all of the programming needs were addressed. Weekly calls were scheduled to address any issues. Review collected by and hosted on G2.com.

It would be nice if it worked on more browsers. As a Firefox user, I found it challenging to have to use Chrome in order to set up training manuals. Review collected by and hosted on G2.com.

OnScreens has a super easy content creator that is so easy to use that all you need to do is click record and then complete your transaction. Once you have completed the transaction, you need to add some information to the steps (baloon tips) and share the content with your team. It's that simple. Review collected by and hosted on G2.com.

Nothing that comes to mind. The whole team is fantastic. Review collected by and hosted on G2.com.

The ease of use to create guides and make them appear on the application screens Review collected by and hosted on G2.com.

nothing ! either on Author topics and in End user use, all features are very complete and user frendly Review collected by and hosted on G2.com.

We were able to roll it out to our team in under 3 weeks. Review collected by and hosted on G2.com.

Nothing, everything has been good till now. Review collected by and hosted on G2.com.