Our Leapwork colleagues have gone above and beyond what I had expected when we first started to collaborate. Their product appealed to us as it fitted nicely with our team's skills set and they tell me its been a pleasure to work with. But the thing that has made the difference to me is the timeliness of their communications to and with us and their attitude which is one of always wanting to ensure that we get the best from the relationship and the product. A lot of companies profess to offer this but seldom really do. Review collected by and hosted on G2.com.

I can honestly say that I have not found anything to dislike yet. Review collected by and hosted on G2.com.

Leapwork is intuitive to use for first-timers. Also it might be a good place to start on the journey towards maturing your organization for automated testing. Easy to use and an overall nice and logical UI, and well-documented on their website. Review collected by and hosted on G2.com.

It is not particularly fast, nor is it reliable for automation that requires interacting with websites. Especially if the website is updated frequently, the amount of non-value adding maintenance of existing, broken flows takes more time than just testing manually. Also, the suite does not auto-update nor notify users of a new update, which means we ran a 2 year old, outdated version of Leapwork, which we did not notice until we contacted support about a few bugs we tracked down to not our own services, but to the Leapwork automation suite. Turned out, they were indeed Leapwork software bugs, which were fixed a year and a half ago. Generally buggy, I would say. Chrome iMacros could do some of our automations in a tenth of the time it took Leapwork to perform the exact same steps. Review collected by and hosted on G2.com.

No-Code test automation tool

Anyone can learn and start automating tests without any experience

Online videos are all you need to get started

Great customer support and 24 hours online/chat (human) help available.

Complete integration into DevOps and CI/CD pipelines.

Any use case that we have, LEAPWORK is able to fulfil, covers all our feature requirements. Review collected by and hosted on G2.com.

Struggling to find anything that I dislike about LEAPWORK. Our 1st implementation is going live in July, followed by multiple more this year. Will be able to talk about enhancements in future. Review collected by and hosted on G2.com.

The framework itself provided features that no other offerings were able to provide: the ability to actual work with our legacy code. We have an old 30+ year codebase that we've had major difficulty finding a framework that worked properly, leading us to build something in-house that was a pain to maintain. With Leapwork we've found an option that actually works properly with our software without a major amount of trouble. Initial integration was problematic, but this brings about the 2nd major reason why Leapwork is an ideal partner - their customer support is top notch. From the get-go Leapwork assured us that they were here to ensure our success. Over the past 9 months since our initial engagement, that has definitely been the case. Any support issues, bugs, best practices, etc. their team has been very willing to work with us to provide resolutions and solutions. We are well on our way of FINALLY having a proper automation suite. Review collected by and hosted on G2.com.

Pricing scheme made our initial investment small, and we're now hitting the limits of some of our licenses as more and more team members want to utilize the software. We're still getting our ROI underway, so we won't be able to expand licenses immediately. However, once we realize success it should be a simple matter to justify additional investment in Leapwork. Review collected by and hosted on G2.com.

The User Interface and wrkflows for Leapwork is pretty easy to understand even for a beginner Test Automation engineer and is suited for it.

Customer support is very convenient. Review collected by and hosted on G2.com.

The flexibility of implementing enhancements or custom functions is not that mature when it comes for an experienced Test Automation engineer.

Licene and User management needs improvement. Review collected by and hosted on G2.com.

- The user interface for desining flows is brilliant

- Easy run list setup

- Easy agent set up

- Documentation

- Professional support Review collected by and hosted on G2.com.

- Reports could be better

- Dashboards could be better Review collected by and hosted on G2.com.

It is very easy to use and there are alot of documentation on how to convert certain actions from test development while using this no code automation tool. There was adequate and thorough training on the tool by leapwork and their professional services team has been extremely helpful. we are 2 month in with using the tool and team has been able to create 40 subflows and completed 10 end to end processes. Review collected by and hosted on G2.com.

1. No powerbi integration for reporting to leadership who don't have access to the tool due to license.

2. No direct integration with Azure DevOps for Traceability matrix with automated status and linakge in ADo but there is a integration that allows for the test plan to be added as a run list but no ability to configure in leapwork the change. Review collected by and hosted on G2.com.

The record and capture functionality along with the debugging elements Review collected by and hosted on G2.com.

Some of the terminology could be mor user friendly especialy if the user does not have systems knowledge of technical architecture Review collected by and hosted on G2.com.

Ease of use, ability for new users to become productive very quickly Review collected by and hosted on G2.com.

Lack of MI and BI, the only way to get decent metrics is pulling data directly from the database. Review collected by and hosted on G2.com.

I like that Leapwork is 100% visual. It makes it easy for non-programmers to create automated scripts. There's no "behind the scenes" code you have to worry about either. Everything is "WYSIWYG" Review collected by and hosted on G2.com.

What I dislike is that once you're using Leapwork, there's no way to export it to another tool in the future. So if you go with Leapwork, you're stuck with Leapwork. Review collected by and hosted on G2.com.