SB
Stefan B.
QA Lead
Mid-Market (51-1000 emp.)
"Nearly perfect tool for TA Beginner and Experts"
5/5
What do you like best about Leapwork?

The easy-to-understand visuals. You can do anything you can think of. We have used it for 24/7 testing and pipeline testing and it works great.

The integration with our CI/CD pipelines was very easy.

The support is exactly what I expected as a German customer.

Implementing new tests is much easier than with other tools we have tried. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

If we want to increase the number of parallel tests, we have to buy more licences. Review collected by and hosted on G2.com.

LB
Liam B.
Head of Application Development and Test
Enterprise (> 1000 emp.)
"Maturning our Test Approach"
4/5
What do you like best about Leapwork?

It helps us to automate and shorten our regression tests within the business to make our route to production more efficient. Some of our regression tests include steps taken over several days for some processes when executed manually.

It has helped to embed test automation into our wider test processes and strategy.

Leapwork are always on hand to support when needed whether this be installation support or general queries around the product and processes. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Our team are happy with all the features of the product that are used by us. Review collected by and hosted on G2.com.

Kalpana S.
KS
Kalpana S.
Business System Analyst
Enterprise (> 1000 emp.)
"Automation at ease"
5/5
What do you like best about Leapwork?

Automate processes that do not require human intervension Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

With every update on DOM the leapwork flow would need to be continuesly updated and maintain. In one way it helps to understand changes but also requires hand-on support in such situations. Review collected by and hosted on G2.com.

Verified User in Chemicals
AC
Verified User in Chemicals
Mid-Market (51-1000 emp.)
"Leapwork customer service and professional services teams excellent"
5/5
What do you like best about Leapwork?

The customer service and professional services teams have been excellent in the business case and technical assistance they have provided for our transition to the Leapwork automated testing tool. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

For browser based application testing it can be challenging to find the best strategy to use when validating a test case result. Review collected by and hosted on G2.com.

PG
Peter G.
Head of IT Operations
Mid-Market (51-1000 emp.)
"Agria Pet Insurance - Leapwork"
4.5/5
What do you like best about Leapwork?

Leapwork is excellent tool to rapidly replace manual repetative tasks with an automated soluton, it works across a range of applications from websites to windows applications. It has lots of great features and can integrate to multiple systems (databases, api services etc.. easily).

We have used Leapwork to remove admin burden from our customer services and claims teams. We have also used Leapwork to perform basic daily checks to ensure our systems are operational.

We have also started to use Leapwork to automate our regression testing, which has started to remove manual effort from the testing process. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

The slight issue we have experienced is whena google chromium engine update is performed our flows can stop working until we manually update the chromium component. Review collected by and hosted on G2.com.

Response from Joanna Pacek of Leapwork

Dear Peter,

Thank you for taking the time to leave a review and share your feedback. I am Joanna, Head of Product here at Leapwork.

I’m happy to hear that you are finding Leapwork to be a useful platform for automating repetitive manual tasks across various applications. I’m also pleased the platform integrates with your systems, including databases and API services.

Thank you for your feedback regarding Chromium updates. We're happy to inform you that with our 2024.2.32 update (which is now live!), we've implemented automated updates for Chrome, Edge, and Firefox drivers. This should prevent any disruptions caused by browser updates in the future.

Thanks once again for your review and suggestions as it helps us continue to improve our platform.

Best regards,

Joanna

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Nice low/no code functional automation testing tool"
5/5
What do you like best about Leapwork?

Quick and fast to create automation scripts

Support web , desktop and cloud and api automation .

Easy to learn and implement

good customer support

Can easily integrated . Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Controlling and working with complex excel data . Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Better with more improvements"
4/5
What do you like best about Leapwork?

We are using Leapwork as an critical production application for a checking all other production systems everyday instead of using it as a test automation tool. We have automated more than 1500 checks and scheduled them to run seamlessly across different production systems. It is really easy to create the flows, saves time and effort and really good UI to support every configuration. Efficient way to automate your checks or to use it as a check tool which is realiable. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Several things I like to see improved as for our usecase (Since we use and treat the tool as a production system)

1. Like to see a good and quick response support team.

2. Posibility to automate the deployment of the tool. Currently there are several issues like, when doing a installation we have to get the license key manually, need to enable https manually. These things need to be fixed Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Automation without code"
4/5
What do you like best about Leapwork?

Leapwork's drag-and-drop interface is a joy to use. Building automation flows feels like piecing together a logical puzzle, making it accessible even for non-programmers. Onboarding was really easy. I was up and running with basic automation within a day. The platform is well-documented, and the learning resources are excellent for both beginners and experienced users. Even though the user interface is easy to use, Leapwork packs a punch with features like data-driven testing, cross-browser compatibility, and integrations with popular CI/CD tools. It can handle complex scenarios without breaking a sweat. Also the visual nature of the platform makes it easy to share and collaborate on automation flows with team members, regardless of their technical background. The Customer Support is really friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

While the visual flow makes it easy to understand the logic, debugging errors can sometimes be a bit challenging. More detailed error messages would be helpful. If flows get very complex it might be challenging to navigate through the flows. Review collected by and hosted on G2.com.

Anthony R.
AR
Anthony R.
Lead Software Quality Analyst
Enterprise (> 1000 emp.)
"Powerful Tool With A High Return On Investment!"
5/5
What do you like best about Leapwork?

What makes Leapwork stand out is the powerful array of web, mobile, desktop, OCR, and many more functions that are easy to learn for those with no prior coding knowledge. Leapwork's ability to parametrize commonly used operations (sub-flows), locator strategies, and excellent variable scoping allows the user to automate even the most complex applications and seamlessly drive testing across different environments and/or versions of your software. We have been able to integrate Leapwork with our TeamCity pipeline to run hours of automated regression tests on a nightly basis for our latest code base, helping us catch bugs even quicker. The Leapwork support team is also incredibly responsive and more than happy to screenshare with you to figure out any issues. Because Leapwork has been so powerful and easy to use, we've realized a return on investment much sooner than anticipated! Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

One thing I would like to see improved is the ability to automatically rerun flows that have failed as part of a run list. Some of our failures turn out to be very minor/flaky things that don't happen after re-running. It would be great to have the option of automatically re-running failures X number of times. Additionally, we've encountered scenarios where agents in the run list are being held up by some flows that take longer to run or are stuck in some sort of loop. In these cases, Agent A is taking very long or stuck in some loop while many other flows that have been assigned to Agent A cannot be started because Agent A is stuck. It would be great to have an agent distribution method that dynamically allocates agents as they become available instead of assigning an agent to each flow before starting each step in a schedule. For example, each step in a run list would reserve Agents 1-10 prior to starting the step, but within each step Agents 1-10 will be assigned to whatever flow is ready in that moment. It won't assign Agents 1-10 prior to starting the step. Another small pain point for us is identifying reports and videos. Having multiple teams that work off one controller, it's currently not possible to separate reports by team. All reports are dumped into the same central location and are not titled by the name of the schedule/run list/flow, so it's nearly impossible to find relevant run videos if you have a lot of flows in your run list. Review collected by and hosted on G2.com.

TT
Theresa T.
Consultant
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"My Leapwork Experience"
4.5/5
What do you like best about Leapwork?

I like that it is easy to understand and to learn. You quickl get an idea about how to build a flow and what the single blocks are doing. I also like that there is the option to create subflows, so a sequence of flows can be used over and over again.

Leapwork is great with their Customer Support. They usually respond very quickly. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

You have to invest more time into the "Edit Web Element" option, where you can add X Paths, attributes and so on. But once you get a feeling about how to do certain things, then it gets easier. Review collected by and hosted on G2.com.