Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Leap"
5/5
What do you like best about LEAP?

I have been using LEAP for over 3 years, and found it to let me work where ever my computer is. Also, it has most real estate forms and letters, and able to make my own documents that save me time. It also has made my practice less need for paper. Having a scanner is necessary to upload your documents but once you do they are easy to fund and there is no extra charges for the amount of documents you have. Overall it has substantially improved my practice. Review collected by and hosted on G2.com.

What do you dislike about LEAP?

the time it takes for tech service to respond. Review collected by and hosted on G2.com.

Response from Practice Management Advisor of LEAP
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Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback, and we are glad to hear that your firm is benefiting from LEAP’s centralized database, remote accessibility, and document automation features with a growing list of available court forms for pre-configured matter types. You can quickly get in touch with our LEAP Support team via online chat, on LEAP Help Center, with an average 13-second respond time. You may also connect with a dedicated Practice Management Advisor by emailing pma@leap.us. At LEAP, we are committed to helping law firms save time and make more money and we look forward to continuing our efforts to make LEAP a valuable asset for your law firm.

PA
Pierre A.
Small-Business (50 or fewer emp.)
"Great Customer Service for an all inclusive office management software"
5/5
What do you like best about LEAP?

when you ask for something to change to fit your practice it gets done. They serve their customers well. Review collected by and hosted on G2.com.

What do you dislike about LEAP?

there is nothing to dislike because they cater to your need Review collected by and hosted on G2.com.

Response from Practice Management Advisor of LEAP
Edit edit

Thank you for your review of LEAP Legal Software. We are glad to hear that LEAP is everything you need to run your law firm. Our Practice Management Advisors and LEAP Support team pride themselves on providing world-class assistance and greatly appreciate your feedback. At LEAP, we are committed to helping law firms save time and make more money and we are happy that LEAP has allowed your law firm to do just that. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

AD
Anthony D.
Small-Business (50 or fewer emp.)
"Best thing to happen for my practice"
5/5
What do you like best about LEAP?

Effective for drafting and indexing all sorts of documents, letters & pleadings necessary for my practice. Review collected by and hosted on G2.com.

What do you dislike about LEAP?

I would like a more streamlined process for the indexing of the voluminous amounts of electronic communications received and sent for each file. Review collected by and hosted on G2.com.

Response from Practice Management Advisor of LEAP
Edit edit

Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback, and we are glad to hear that your firm is benefiting from LEAP’s time recording and document automation features. We pride ourselves on providing attorneys with the ability to automate document management with a growing list of court forms and pre-configured matter types. Did you know that BundlePro exclusively integrates with LEAP and allows attorneys to create professional PDF bundles and packets? Please contact a Practice Management Advisor to learn more about BundlePro by emailing pma@leap.us. At LEAP, we are committed to helping law firms save time and make more money and we are happy that LEAP has been a valuable asset to your firm!

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Very unhappy with Leap experience"
0/5
What do you like best about LEAP?

Helpful for recording time/WIP and storing electronic files for clients. Review collected by and hosted on G2.com.

What do you dislike about LEAP?

Where do I start? I am extremely unhappy with the service I have received from Leap since I decided to wind up my practice. Leap could not care less about me as a person, they just want their money and will lie to get it. They also could not care less with assisting me to retrieve and store my documents/electronic files after my three year contract expires. They appear to expect me to keep paying through the nose for Leap for the next 7 years so I can comply with my obligations to keep files. I do not recommend this dishonest, greedy company at all. Review collected by and hosted on G2.com.

Response from Practice Management Advisor of LEAP
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We are sorry to hear that you have not had a good experience with us, so far. We do appreciate your feedback and one of our Practice Management Advisors would like to speak with you to make sure your firm is utilizing our software efficiently. Please email pma@leap.us so we can set up a convenient time to speak with you. We look forward to providing your firm with support and training resources to improve your practice. In the meantime, please download our Remote Training Catalog here: https://bit.ly/2OhdXwO. We look forward to speaking with you soon.

Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"LEAP makes promises and does not deliver."
0/5
What do you like best about LEAP?

Ability to electronically file and to use NY documents. There is not much else to like about this program as the rest of its functionality is the same or far below what you get with other similar products available at a lower cost. Review collected by and hosted on G2.com.

What do you dislike about LEAP?

Calendaring, task system, billing all fail to function as one would expect for legal management software. Also, their app is useless as it does not allow you to schedule and link matters to your calendar nor does it allow for time entries. I also cannot use my MacBook effectively with LEAP. LEAP does not have its own calendaring or task system making it difficult for it to function properly as a law office management program. Using Outlook, it is difficult to function properly for multiple calendars and have the ability to have your staff maintain their own calendars while having easy access to yours. Review collected by and hosted on G2.com.

Response from Practice Management Advisor of LEAP
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Thank you for your review. We appreciate your feedback, and although your firm is benefiting from LEAP’s document/court form automation features, we are sorry to hear that you have not had a good experience with us, so far. Please email pma@leap.us to connect with one of our Practice Management Advisors so we can discuss some of the challenges that your firm is facing. We look forward to ensuring that your firm is utilizing our software efficiently and providing you with support and training resources to improve your practice. In the meantime, please download our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to speaking with you soon.

Sarah S.
SS
Sarah S.
Conveyancer
Small-Business (50 or fewer emp.)
"Comprehensive legal practice mangement software"
5/5
What do you like best about LEAP?

LEAP is a comprehensive program for any size firm. The ability to select matter types and open a file based on the fields created by the matter type is extremely helpful. A huge guide a precedents is available for a range of matter types. Integration with search providers to automatically add cost recoveries is extremely useful. Review collected by and hosted on G2.com.

What do you dislike about LEAP?

As it is cloud based it can't be accessed without an internet connection. Review collected by and hosted on G2.com.

Response from Practice Management Advisor of LEAP
Edit edit

Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback, and we are glad to hear that your law firm is benefiting from LEAP’s comprehensive practice management solution with strong integrations, pre-configured matter types, and document/court form automation features. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"very comprehensive and easy to use"
4.5/5
What do you like best about LEAP?

billing and case management are user friendly and after use for awhile it is easy Review collected by and hosted on G2.com.

What do you dislike about LEAP?

cost

i have tried programs that charge per client so that I can bill client Review collected by and hosted on G2.com.

Response from Practice Management Advisor of LEAP
Edit edit

Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback, and we are glad to hear that your law firm is benefiting from LEAP’s comprehensive practice management solution with easy-to-use features like billing and case management. At LEAP, we are committed to helping law firms save time and make more money, and we look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

Verified User in Law Practice
AL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Fabulous software "
5/5
What do you like best about LEAP?

This software is extremely user friendly and the support is the best for any software or service I’ve ever experienced Review collected by and hosted on G2.com.

What do you dislike about LEAP?

There are a couple of features that don’t work well for my needs but tech support is always working to figure out a way around it or sending the issue to the design team to work on Review collected by and hosted on G2.com.

Response from Practice Management Advisor of LEAP
Edit edit

Thank you for your review of LEAP Legal Software. We are glad to hear that your law firm is benefiting from LEAP’s ease of use, remote accessibility, and document automation features. Our Practice Management Advisors, and LEAP Support team, greatly appreciate your feedback. At LEAP, we are committed to helping law firms like yours make more money and we look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"LEAP Office Review"
4/5
What do you like best about LEAP?

you have everything in one single program, you have a trust accounting program, you have a time billing program, you have everything in one place, you don't have to go from one program to the next, one login one place one job, LEAP has everything I need to run my practice efficiently. templates are very helpful

Review collected by and hosted on G2.com.

What do you dislike about LEAP?

you can't start an email outside of LeAP & then attach a document; it has to be generated from a matter - not practical. Cloud services keep dropping out. The critical feature being integrated outlook and document management services completely fail most of the time and dont work in bad weather. Its VERY EXPENSIVE for the small firm. For 1 or 2 users its fine but don't forget, if you start using it and grow, moving away from it is an absolute pain.

Review collected by and hosted on G2.com.

Response from Practice Management Advisor of LEAP
Edit edit

Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback, and we are glad to hear that LEAP has provided you with everything you need to run your law firm including matter management, trust accounting, billing, document automation, and time recording. Our Practice Management Advisors, and the LEAP Support team, also greatly appreciate your feedback. Please email pma@leap.us so we can discuss your workflows on starting an email outside of LEAP and attaching documents. This is possible and we would like to show you how to do so. At LEAP, we strive to provide the best all-in-one practice management solution and the highest quality customer service. We are committed to helping law firms like yours make more money and we look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

Isuru P.
IP
Isuru P.
Paralegal
Small-Business (50 or fewer emp.)
"A one stop source for all your client needs"
4.5/5
What do you like best about LEAP?

Everything is accessible in one place and the latest forms are available to us. Review collected by and hosted on G2.com.

What do you dislike about LEAP?

two people cannot work on it at the same time Review collected by and hosted on G2.com.

Response from Practice Management Advisor of LEAP
Edit edit

Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback and we are glad to hear that your firm is benefiting from LEAP’s centralized practice management solution and court form library. If you are having trouble with your staff using the same login for LEAP, you may want to consider adding an additional license so you can both work in LEAP at the same time. We would be more than happy to discuss your options with you. You can reach a Practice Management Advisor, to discuss further, by emailing pma@leap.us. We are committed to helping law firms like yours make more money and we look forward to continuing our efforts in making LEAP a valuable asset for your law firm!