--- title: LEAP Reviews meta\_title: 'LEAP Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 40 reviews by the users' company size, role or industry to find out how LEAP works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 40 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Legal url: https://www.g2.com/categories/legal --- ### LEAP Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **flexible document management** that enhances integration and access to essential client files anywhere. [(7 mentions)](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257309&qs=pros-and-cons#reviews) Users value the **ease of use** of LEAP, appreciating its all-in-one functionality for business operations. [(7 mentions)](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257163&qs=pros-and-cons#reviews) Users value the **centralized client management** features of LEAP, significantly enhancing operational efficiency for law firms. [(4 mentions)](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2471328&qs=pros-and-cons#reviews) Users appreciate the **secure document sharing** capabilities of LEAP, enhancing collaboration within their legal practices. [(4 mentions)](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257240&qs=pros-and-cons#reviews) Users appreciate the **excellent communication support** of LEAP, enhancing collaboration and client service efficiency. [(3 mentions)](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257419&qs=pros-and-cons#reviews) Users report **poor customer support** with LEAP, highlighting unhelpfulness and rigidity in their assistance. [(4 mentions)](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257232&qs=pros-and-cons#reviews) Users face **billing issues** with Leap, struggling to simplify the process and manage multiple matters efficiently. [(3 mentions)](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257214&qs=pros-and-cons#reviews) Users face a **difficult setup** with LEAP, finding the installation process and integration frustrating and time-consuming. [(3 mentions)](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257358&qs=pros-and-cons#reviews) Users find LEAP's **difficult training** process challenging, requiring significant time and effort to learn the system effectively. [(3 mentions)](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257437&qs=pros-and-cons#reviews) Users find Leap to be **expensive** and cumbersome, causing delays and inefficiencies in their workflows. [(3 mentions)](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2373779&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LEAP ##### 1. Document Management Users appreciate the **flexible document management** that enhances integration and access to essential client files anywhere. [ See 7 mentions ](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257309&qs=pros-and-cons#reviews) See Related User Reviews ![Anthony D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony D.") AD Anthony D. Small-Business (50 or fewer emp.) 5.0/5 "The time & billing features are excellent and the document management feature is excellent." What do you like about LEAP? Document management and connections to other software like Word, Outlook, Adobe. BM Bill M. Small-Business (50 or fewer emp.) 5.0/5 "Changes happen very quickly. Customer service is excellent. The onboarding process is the best." What do you like about LEAP? Person help, document assembly, easy of use, clean interface. ##### 2. Ease of Use Users value the **ease of use** of LEAP, appreciating its all-in-one functionality for business operations. [ See 7 mentions ](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257163&qs=pros-and-cons#reviews) See Related User Reviews ![Shari C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari C.") SC Shari C. Small-Business (50 or fewer emp.) 3.0/5 "LEAP software for a mediation practice" What do you like about LEAP? The online tutorials and videos plus the assistance of an in-person representative to help me navigate the system and problem solve. In the future I ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made the switch from PCLaw to LEAP" What do you like about LEAP? I like that we can email invoices to clients easily. Correcting invoices is a breeze compared to PCLaw, which saves time. Reports can be very detail ##### 3. Accounting Management Users value the **centralized client management** features of LEAP, significantly enhancing operational efficiency for law firms. [ See 4 mentions ](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2471328&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "LEAP is good - but has some issues!!" What do you like about LEAP? LEAP is comprehensive in that it provides solid document management, accounting functionality (that is Law Society trusted), precedents, reporting etc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Law Firm Solution" What do you like about LEAP? Managing a client's information, documents, emails and legal accounting all from one location is a great way to streamline a firm's efficiency. In doi ##### 4. Document Sharing Users appreciate the **secure document sharing** capabilities of LEAP, enhancing collaboration within their legal practices. [ See 4 mentions ](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257240&qs=pros-and-cons#reviews) See Related User Reviews ![Shari C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari C.") SC Shari C. Small-Business (50 or fewer emp.) 3.0/5 "LEAP software for a mediation practice" What do you like about LEAP? The online tutorials and videos plus the assistance of an in-person representative to help me navigate the system and problem solve. In the future I BM Bill M. Small-Business (50 or fewer emp.) 5.0/5 "Changes happen very quickly. Customer service is excellent. The onboarding process is the best." What do you like about LEAP? Person help, document assembly, easy of use, clean interface. ##### 5. Communication Users appreciate the **excellent communication support** of LEAP, enhancing collaboration and client service efficiency. [ See 3 mentions ](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257419&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made the switch from PCLaw to LEAP" What do you like about LEAP? I like that we can email invoices to clients easily. Correcting invoices is a breeze compared to PCLaw, which saves time. Reports can be very detail ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Kait Gray" What do you like about LEAP? I have been using LEAP for about 8 months. Kait Gray is great with document automation. Our production of materials have increased dramatically. Kai ### 5 Cons or Disadvantages of LEAP ##### 1. Poor Customer Support Users report **poor customer support** with LEAP, highlighting unhelpfulness and rigidity in their assistance. [ See 4 mentions ](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257232&qs=pros-and-cons#reviews) See Related User Reviews ![William O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William O.") WO William O. Small-Business (50 or fewer emp.) 0.0/5 "Outdated Tech, Poor Integration—Clio Plus WealthCounsel is a Winning Combination" What do you dislike about LEAP? Leap is an abomination. In a world of fast-moving technology, Leap takes you decades backwords. From a technology side it isn't in the cloud. It r ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made the switch from PCLaw to LEAP" What do you dislike about LEAP? Conflict checks are subpar compared to PCLaw, special fees - can't select more than one at a time (each are individually selected), late fee invoices ##### 2. Billing Issues Users face **billing issues** with Leap, struggling to simplify the process and manage multiple matters efficiently. [ See 3 mentions ](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257214&qs=pros-and-cons#reviews) See Related User Reviews ![William O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William O.") WO William O. Small-Business (50 or fewer emp.) 0.0/5 "Outdated Tech, Poor Integration—Clio Plus WealthCounsel is a Winning Combination" What do you dislike about LEAP? Leap is an abomination. In a world of fast-moving technology, Leap takes you decades backwords. From a technology side it isn't in the cloud. It r ![Anthony D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony D.") AD Anthony D. Small-Business (50 or fewer emp.) 5.0/5 "The time & billing features are excellent and the document management feature is excellent." What do you dislike about LEAP? I cannot bill multiple matters for one client on the same bill. ##### 3. Difficult Setup Users face a **difficult setup** with LEAP, finding the installation process and integration frustrating and time-consuming. [ See 3 mentions ](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257358&qs=pros-and-cons#reviews) See Related User Reviews ![William O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William O.") WO William O. Small-Business (50 or fewer emp.) 0.0/5 "Outdated Tech, Poor Integration—Clio Plus WealthCounsel is a Winning Combination" What do you dislike about LEAP? Leap is an abomination. In a world of fast-moving technology, Leap takes you decades backwords. From a technology side it isn't in the cloud. It r ![Shari C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari C.") SC Shari C. Small-Business (50 or fewer emp.) 3.0/5 "LEAP software for a mediation practice" What do you dislike about LEAP? The software is designed for a traditional legal practice. I primarily handle private mediations. I have found the software set-up, e.g. creating ca ##### 4. Difficult Training Users find LEAP's **difficult training** process challenging, requiring significant time and effort to learn the system effectively. [ See 3 mentions ](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2257437&qs=pros-and-cons#reviews) See Related User Reviews ![William O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William O.") WO William O. Small-Business (50 or fewer emp.) 0.0/5 "Outdated Tech, Poor Integration—Clio Plus WealthCounsel is a Winning Combination" What do you dislike about LEAP? Leap is an abomination. In a world of fast-moving technology, Leap takes you decades backwords. From a technology side it isn't in the cloud. It r ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made the switch from PCLaw to LEAP" What do you dislike about LEAP? Conflict checks are subpar compared to PCLaw, special fees - can't select more than one at a time (each are individually selected), late fee invoices ##### 5. Expensive Users find Leap to be **expensive** and cumbersome, causing delays and inefficiencies in their workflows. [ See 3 mentions ](https://www.g2.com/products/leap/reviews?filters%5Bsentiment_snippet%5D=2373779&qs=pros-and-cons#reviews) See Related User Reviews ![William O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William O.") WO William O. Small-Business (50 or fewer emp.) 0.0/5 "Outdated Tech, Poor Integration—Clio Plus WealthCounsel is a Winning Combination" What do you dislike about LEAP? Leap is an abomination. In a world of fast-moving technology, Leap takes you decades backwords. From a technology side it isn't in the cloud. It r ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "LEAP is good - but has some issues!!" What do you dislike about LEAP? LEAP is rigid, help staff are not helpful, often causes shut downs on system and it is very expensive ## Top-Rated Alternatives [ ![Clio Manage](https://images.g2crowd.com/uploads/product/hd_favicon/2475803944d6946c3c68bd9a898e1d2e/clio-clio-manage.svg "Clio Manage") Clio Manage 4.6/5(997) ](https://www.g2.com/products/clio-clio-manage/reviews) [ ![Smokeball](https://images.g2crowd.com/uploads/product/hd_favicon/f16947056a8460c9f3d536838472e2e1/smokeball.svg "Smokeball") Smokeball 4.7/5(385) ](https://www.g2.com/products/smokeball/reviews) [ ![PCLaw®](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_22750d07e789b61119105956bbf50f57/lexisnexis-pclaw.jpeg "PCLaw®") PCLaw® 3.4/5(50) ](https://www.g2.com/products/lexisnexis-pclaw/reviews) [ View All Alternatives ](https://www.g2.com/products/leap/competitors/alternatives) ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") CL Verified User in Law Practice Small-Business (50 or fewer emp.) 12/22/2022 "Great software, brilliant for automation" 5/5 What do you like best about LEAP? The brilliant template system and the merge codes are great for time-saving and automation. I specifically like the email templates you can create because you can reduce the time spent drafting/sending emails this way. Review collected by and hosted on G2.com. What do you dislike about LEAP? I do not have any gripes about the software at all! Review collected by and hosted on G2.com. What problems is LEAP solving and how is that benefiting you? The software allows lots of time-saving opportunities, which is excellent and makes the investment worthwhile. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joshua B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua B.") JB Joshua B. Principal Lawyer Small-Business (50 or fewer emp.) 6/15/2022 "Avoid at all costs. Poor Support. Clearly aimed at large firms, very expensive and they lock you in" 0/5 What do you like best about LEAP? The only good thing is the precedents and accounting system, which are both offered in pretty much every other PMS. Review collected by and hosted on G2.com. What do you dislike about LEAP? - Antiquated system, clearly aimed at larger firms; - Ridiculously expensive, especially for small firms; - If a staff member leaves you still have to keep paying for their licence; - Support is rubbish, and they constantly direct you to their 'LEAP University' which is basically just a bunch of YouTube videos; - No flexibility. You are locked in even if your financial circumstances change; Review collected by and hosted on G2.com. Recommendations to others considering LEAP: Avoid like the plague. Review collected by and hosted on G2.com. What problems is LEAP solving and how is that benefiting you? Practice Management Software Trust Accounting Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 12/15/2022 "Highly recommend" 5/5 What do you like best about LEAP? Accounting and Document sharing (very secure) Review collected by and hosted on G2.com. What do you dislike about LEAP? I can't think of anything right now, so far everything is great Review collected by and hosted on G2.com. What problems is LEAP solving and how is that benefiting you? Saving money and time, also everything being on cloud. Access to my data from anywhere including my mobile phone. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 12/7/2022 "Sharing documents" 5/5 What do you like best about LEAP? The agent was linked quickly and answered my question effectively. She was also very personable. Review collected by and hosted on G2.com. What do you dislike about LEAP? That LEAP doesn't have a dark feature to use. Review collected by and hosted on G2.com. What problems is LEAP solving and how is that benefiting you? It's making sharing documents easy and accessible. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Small-Business (50 or fewer emp.) 12/23/2021 "Poor support service/does not work" 0/5 What do you like best about LEAP? Upsides is that it is cload base. The staff is very nice. Review collected by and hosted on G2.com. What do you dislike about LEAP? The product does not work as promised. I purchased this program in October, and it still isn't working for me. If there is a problem with the program, you have to make an appointment with the service department, which can take several days. As a solo practitioner, I do not have several days to wait for an issue to be addressed. I would not recommend this product. Review collected by and hosted on G2.com. What problems is LEAP solving and how is that benefiting you? I was trying to utilize a law office management software program. I have not seen any benefits because it does not work. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AC Anthony C. President Small-Business (50 or fewer emp.) 3/11/2021 "LEAP does not perform as promised" 0/5 What do you like best about LEAP? Unless you have a very small firm with an unsophisticated client base, then LEAP is not going to work well for you. Review collected by and hosted on G2.com. What do you dislike about LEAP? LEAP has many deficiencies. We previously used Time Matters and were promised that LEAP could perform all functions of Time Matters, but that is not the case. For example, LEAP cannot prepare consolidated invoices for clients with more than one matter, which should be a basic billing function. Further, LEAP does not integrate well with Outlook and it is cumbersome with Word when using more advanced functions like tables and redlining. And, despite numerous representations, LEAP does not sync billing/invoice information with QuickBooks. Review collected by and hosted on G2.com. Recommendations to others considering LEAP: Again, unless you are a very small firm with a simple practice (no blue chip clients with complex or multiple matters), LEAP will not work well for you. Review collected by and hosted on G2.com. What problems is LEAP solving and how is that benefiting you? Because LEAP lacked the capabilities we required, we attempted to rescind our contract, but LEAP has been unwilling to do so and unwilling to refund monies paid, despite their "money back guarantee." Review collected by and hosted on G2.com. Show More Response from Practice Management Advisor of LEAP [Editedit](https://www.g2.com/survey_responses/leap-review-4643600/official_response/edit) Thank you for your review. We are sorry to hear that you have not had a good experience with us, so far. We appreciate your feedback and would like to speak with you to make sure your firm is utilizing our software efficiently. We want every law firm to be fully trained on LEAP and using our software to its fullest capability. We believe our software will be greatly beneficial for firms that agree to the change event. Please email pma@leap.us to connect with a Practice Management Advisor to discuss some of the challenges you are facing like billing and your utilization of LEAP’s integrations with Microsoft 365 and QuickBooks Online. We’ll be able to talk through your accounting workflows and show you how to view all your Accounts Receivables in LEAP. In the meantime, you can also find a lot of great training resources in our Remote Training Catalog here: https://bit.ly/2OhdXwO. We look forward to speaking with you soon. Validated ReviewerSource: Organic MF Michael F. Principal, Michael I. Flores, PC Small-Business (50 or fewer emp.) 9/10/2021 "LEAP is a great platform for my business; the people behind the platform are excellent." 5/5 What do you like best about LEAP? User-friendly. Versatile, customer service Review collected by and hosted on G2.com. What do you dislike about LEAP? I spend too much time linking emails to my LEAP folders Review collected by and hosted on G2.com. What problems is LEAP solving and how is that benefiting you? My billing process has improved astronomically; I make more money with LEAP Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 9/6/2020 "Don't do it - they lock you in" 0/5 What do you like best about LEAP? All the features are reasonably easy and everything is located within the one application Review collected by and hosted on G2.com. What do you dislike about LEAP? You cannot export a client file. The export function is limited to 100 actual files which means if you have a client who wants a copy of their file you have to go back to the old fashion system of photocopying or printing. I had a large client file that I need to provide to the client - Leap were no help - they just wanted to charge me $4,000 for the export !!! Review collected by and hosted on G2.com. Recommendations to others considering LEAP: Just be prepared to never be able to change ! Review collected by and hosted on G2.com. What problems is LEAP solving and how is that benefiting you? Trust accounting and reports are good Review collected by and hosted on G2.com. Show More Response from Practice Management Advisor of LEAP [Editedit](https://www.g2.com/survey_responses/leap-review-4376466/official_response/edit) Thank you for your review. We are glad to hear that your law firm is benefiting from LEAP’s centralized database, ease of use, and features like trust accounting and reports. However, we are sorry to hear that you have been experiencing some challenges with exporting your client’s files. Did you know that you can securely share your client’s files via LawConnect? Once shared, your client can download them as they wish. If you need assistance, please email pma@leap.us to reach your dedicated Practice Management Advisor. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO We hope to hear from you soon. Current UserValidated ReviewerSource: Organic ![Scott R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott R.") SR Scott R. Small-Business (50 or fewer emp.) 7/27/2020 "LEAP saves you time and money" 4.5/5 What do you like best about LEAP? Great integration with Microsoft Office, extremely quick to set up files and produce documents quickly and easily saving time and money. A tremendous suite of products including cloud storage, appointment booking and critical date reminders. Will work with Google through G Suite as well. Provides a process to create, modify your own templates Review collected by and hosted on G2.com. What do you dislike about LEAP? Some features are so rich that there are more choices than necessary. Some learning curve to get into advanced features might take some less tech savvy individuals a little extra time. Review collected by and hosted on G2.com. Recommendations to others considering LEAP: Trial period is excellent in getting your handle on the power of the progam. Review collected by and hosted on G2.com. What problems is LEAP solving and how is that benefiting you? Time and money savings by quickly creating files and production of necessary documents for each Matter type. Review collected by and hosted on G2.com. Show More Response from Practice Management Advisor of LEAP [Editedit](https://www.g2.com/survey_responses/leap-review-4316751/official_response/edit) Thank you for taking the time to review LEAP Legal Software. We greatly appreciate your feedback, and our team is glad to hear that your firm is benefiting from LEAP’s pre-configured matter types, strong integrations, and document automation capabilities. LEAP is designed to provide law firms with extensive features for practice management. You can find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. Please contact a LEAP Practice Management Advisor, by emailing pma@leap.us, if you need assistance in finding what you are looking for. At LEAP, we are committed to helping law firms save time and make more money. We are happy that LEAP has been a valuable asset for your firm! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 7/24/2020 "Pretty good product/so-so support" 3.5/5 What do you like best about LEAP? Leap does a great job with invoicing and billing. Review collected by and hosted on G2.com. What do you dislike about LEAP? We have a major problem with the mobile app which has not been addressed despite letting them know about it at least twice. It seems like the support team is trained on a very basic level. If the problem is something other than basic, it never gets solved. There are also program level issues that cannot be changed on the user/administrative level. These quirks sometimes diminish the usefulness of the program. The program lacks a way to create task lists for routine matters that automatically populates your calendar and prompts your daily to-do list. Clio does have such a feature which is incredibly useful. I program also causes Microsoft outlook to operate painfully slowly for the first half hour or so after logging on for the day, which is very annoying. You cannot search your saved emails for keywords, which is extremely disappointing. Review collected by and hosted on G2.com. Recommendations to others considering LEAP: It has many flaws, but I still think it is better than any other available product. Review collected by and hosted on G2.com. What problems is LEAP solving and how is that benefiting you? It is good with creating templates, and I like that it works with outlook. Billing and bookkeeping is very easy through this program. Entering time from the mobile app is useful. Review collected by and hosted on G2.com. Show More Response from Practice Management Advisor of LEAP [Editedit](https://www.g2.com/survey_responses/leap-review-4314325/official_response/edit) Thank you for your review. We appreciate your feedback, and we are glad to see that your firm is benefiting from LEAP’s template automation, accounting, billing, and invoicing features. However, we would like to speak with you more about some of the challenges your firm is facing. Please connect with a dedicated Practice Management Advisor (PMA), by emailing pma@leap.us, for support and training resources. Your PMA will be more than happy to show you how to search your files in LEAP for keywords. In the meantime, you can also find a lot of great training materials in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. We look forward to speaking with you soon and continuing our efforts to make LEAP a valuable asset for your firm. 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