Aidan C.
AC
Aidan C.
Small-Business (50 or fewer emp.)
"The ups and downs of Leap!"
2.5/5
What do you like best about Leap?

I have been able to appreciate leaps ease of use and implimentation. I will also note that the contract generation and placeholder system is very intuitive as well as being very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Leap?

I have had issue after issue getting the help I need from customer support, in fact I am on week 4 of trying to figure out an issue that has been detrimental for one of my sales reps capabilities within the app. Review collected by and hosted on G2.com.

Matt L.
ML
Matt L.
Small-Business (50 or fewer emp.)
"Very easy to use platform!"
5/5
What do you like best about Leap?

Leap is very easy to use. Pictures to make things more aesthetic and easy to follow so you know what you're doing. A lot of features are nice like the save customer feature if you have to switch to someone else you can still save all of your estimates and measurements Review collected by and hosted on G2.com.

What do you dislike about Leap?

It crashes frequently. Sometimes it doesn't save measurements or input Review collected by and hosted on G2.com.

Response from Alexandra Bohannon of Leap

Hi Matt! Thank you for your positive feedback on the ease of use and the helpful features of Leap CRM. We understand the frustration caused by the crashes and the saving issues. Our team is actively addressing these technical issues to provide a more reliable experience for our users.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Great for organizing jobs but needs a few tweaks."
3.5/5
What do you like best about Leap?

It helps keep our jobs organized. Reports are easy to run. Review collected by and hosted on G2.com.

What do you dislike about Leap?

I don't like if you update the status tabs that it doesn't update the old jobs. I would like to see the ability to create custom payment options (i.e. add a Square option). Also if you have multiple jobs for one customer, it would be nice to have a way to name them so it's easier to look through all the jobs for the one you want (when you have a job open and click on the left side of the screen to change jobs, it's hard to tell which job is which). Need more tutorials or self help info. Review collected by and hosted on G2.com.

BM
Ben M.
Mid-Market (51-1000 emp.)
"Been using Leap for a few years, seen a lot of great changes along the way."
4/5
What do you like best about Leap?

Usability and user access. Easy to get started with, complex enough for rigorous use. Getting users access and rolling is not laborious and it is easy to understand. Customer support is on point. Changes on the back end can be made quickly. Review collected by and hosted on G2.com.

What do you dislike about Leap?

I wish there was more API access to CRM's or have an ability to controll how much and from where the program communicates. Review collected by and hosted on G2.com.

KR
Kyhlian R.
Mid-Market (51-1000 emp.)
"I do not recommend Leap to either a friend of collegue."
1.5/5
What do you like best about Leap?

Leap is a very good idea, if you sell roofs, or windows, the application is setup and ready to go. If you do anything else however, good luck. Review collected by and hosted on G2.com.

What do you dislike about Leap?

The program is complicated, disjointed. Things that work in some views, do not work in others. Only works on Apple, but get ready to spend a lot of time in a web browser configuring things that load slowly, rarely fit the page, are discribed in vague terminology, and often don't work. Review collected by and hosted on G2.com.

AG
Andrew G.
Small-Business (50 or fewer emp.)
"Proposal and contract made easy"
5/5
What do you like best about Leap?

Nice, clean proposals that customers receive quickly and can be pulled up a year later and modified. Saves time and looks better than my handwriting. Review collected by and hosted on G2.com.

What do you dislike about Leap?

You lose all the "Notes" when you make a change on the proposal, just like with the contract. I write a lot of notes and forget to attach pictures. So, I go back to add the picture, and the notes are erased. I wish I could make changes and keep the notes. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Needs Some Work"
2.5/5
What do you like best about Leap?

Is extremely useful as a database for storing client info and searching for client info. Review collected by and hosted on G2.com.

What do you dislike about Leap?

The reports built into the program need to be fully customizable. Should be able to pick and chose all available fields to build the report not just some.

The templates feature is not very user-friendly and clunky. You should not need knowledge of HTML to create an entirely new template.

Some of our clients have more than one address. Would be helpful to have a copy page function that allows me to only update the address for a customer record while retaining all the other contact info. The "add a job" function is not the solution we need. Review collected by and hosted on G2.com.

Ethan H.
EH
Ethan H.
VP
Small-Business (50 or fewer emp.)
"Great System for Front End Home Improvement"
4/5
What do you like best about Leap?

The system is extremely easy for sales people to use once set up properly. Review collected by and hosted on G2.com.

What do you dislike about Leap?

Only Docusign is connectable. Support is only web based and if you are trying to do an integration quickly, it is difficult to get alignment with their team. We rtan into this with a custom Salesforce integration. Also, only having an Apple Application is frustrating. Review collected by and hosted on G2.com.

BM
Brittany M.
Small-Business (50 or fewer emp.)
"EFFICIENCY AT IT'S FINEST"
4.5/5
What do you like best about Leap?

As a project coordinator, I love how easy it is to review what my team is doing in the field. I can see their dispo results, I can view line items to answer customer's questions and the flexibility of making changes is great. Review collected by and hosted on G2.com.

What do you dislike about Leap?

At this point I haven't had any issues using Leap and all of my experiences have been positive. We've only been live for a few months but I'm two thumbs up. Review collected by and hosted on G2.com.

Austin F.
AF
Austin F.
Sales Account Manager
Mid-Market (51-1000 emp.)
"I like its great"
3.5/5
What do you like best about Leap?

It is easy to use and i use it every dya for work. it makes my job os much easier while seeing to customers and all the features are super easy to understand. If there is ever any issue it usually resolved by the support team within the day. Review collected by and hosted on G2.com.

What do you dislike about Leap?

There are fequent issues and it tells me i need internet connection when i do but its easy to resolve Review collected by and hosted on G2.com.