Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"A lot of features with little follow through."
1/5
What do you like best about Leanplum?

It's a comprehensive tool both A/B testing and sending notifications. Review collected by and hosted on G2.com.

What do you dislike about Leanplum?

The UI in general. The display of A/B test results are difficult for inexperienced users to understand and interpret. I would compare to a tool that would be typically be built in house. Users need a little more hand holding than Leanplum offers.

Support is probably the worst part of the Leanplum experience. Problems with tools are expected getting help has be a chore with Leanplum. Review collected by and hosted on G2.com.

Response from Momchil Kyurkchiev of Leanplum

I'm sorry to hear that you had a bad experience with our support. We've grown our support team quite a bit since 2018 as we're always trying to improve there. In the most recent quarter we had 98% satisfaction rating with 2.3h for average time to first response.

Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"Leanplum - great customer service and sales team"
4/5
What do you like best about Leanplum?

I think leanplum, in addition to having great software, has an excellent support team Review collected by and hosted on G2.com.

What do you dislike about Leanplum?

I think that their analytics reports could be a little easier to interpret for higher level execs. They can be a little jargony. Review collected by and hosted on G2.com.

Verified User in Medical Devices
UM
Verified User in Medical Devices
Mid-Market (51-1000 emp.)
"Not a bad software"
3.5/5
What do you like best about Leanplum?

We particularly like the fact that one can utilize push notifications, Email, In-app messages seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Leanplum?

There hasn't been anything to dislike using this software Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization
UC
Verified User in Civic & Social Organization
Enterprise (> 1000 emp.)
"Leanplum is great"
4/5
What do you like best about Leanplum?

I really think their sales and customer support at top notch. Review collected by and hosted on G2.com.

What do you dislike about Leanplum?

Their dashboard tools could certainly use better flexibility. They are a little cookie cutter as is. Review collected by and hosted on G2.com.

Rakesh B.
RB
Rakesh B.
Test Engineer
Mechanical or Industrial Engineering
Enterprise (> 1000 emp.)
"Leanplum a wide range of testing features"
4.5/5
What do you like best about Leanplum?

Leanplum has provided a unique Analytics dashboard screen which appears straightaway while logging in to Leanplum. It presents all data that can be set up to present various views that depends on metrics of interest of individual users. It is easy to use and enables to analyze & envision the data with the help of advanced filtering & grouping tools.

It provides customized content that enables to connect with the audience and has the data repositories that contains graphs, metrics tools for the analysis and other data displayed by a panel. This panel enable to filter and groups the data. It also has features for pushing notifications, e-mail, app inbox etc. Review collected by and hosted on G2.com.

What do you dislike about Leanplum?

Leanplum has a small disadvantage when it comes to integration of the mobile apps with the SaaS services for enterprise sales. It is a time consuming task and the time taken can be reduced in it. Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Verified User in Computer Games
Small-Business (50 or fewer emp.)
"Leanplum - Great for Multivariate Testing"
3.5/5
What do you like best about Leanplum?

Leanplum is a fantastic platform to A/B test management Review collected by and hosted on G2.com.

What do you dislike about Leanplum?

Data collection and updates lag somewhat Review collected by and hosted on G2.com.

Verified User in Sports
AS
Verified User in Sports
Mid-Market (51-1000 emp.)
"LeanPlum review"
4/5
What do you like best about Leanplum?

Easy A/B testing, strong analytics package, and I especially like that they surface events that may have changed as a result of an experiment even if you didn't explicitly identify those as goals for the experiment. Review collected by and hosted on G2.com.

What do you dislike about Leanplum?

The product is very expensive, and it's not completely straightforward how to exclude/include users in multiple tests. Review collected by and hosted on G2.com.