It's a comprehensive tool both A/B testing and sending notifications. Review collected by and hosted on G2.com.
The UI in general. The display of A/B test results are difficult for inexperienced users to understand and interpret. I would compare to a tool that would be typically be built in house. Users need a little more hand holding than Leanplum offers.
Support is probably the worst part of the Leanplum experience. Problems with tools are expected getting help has be a chore with Leanplum. Review collected by and hosted on G2.com.
I'm sorry to hear that you had a bad experience with our support. We've grown our support team quite a bit since 2018 as we're always trying to improve there. In the most recent quarter we had 98% satisfaction rating with 2.3h for average time to first response.
