# Best Conversational Marketing Software

## How Many Conversational Marketing Software Products Does G2 Track?

**Total Products under this Category:** 301

### Category Stats (Jul 2026)

- **Average Rating:** 4.55/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** 360Dialog (+3.42%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month

_Last updated: July 25, 2026_

## How Does G2 Rank Conversational Marketing Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,600+ Authentic Reviews
- 301+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversational Marketing Software
 ![G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-marketing/grids.png?focus%5B%5D=364&focus%5B%5D=90225&focus%5B%5D=1934&focus%5B%5D=19432&focus%5B%5D=10366&focus%5B%5D=164832&focus%5B%5D=54467&focus%5B%5D=61400)

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, Exceed.ai, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=tidio)

**Sponsored**

### LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1346&secure%5Bchosen_at%5D=2026-07-31T12%3A03%3A53Z&secure%5Bdisplayable_resource_id%5D=1346&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1346&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing%3Fopen_modal_url%3D%252Fproducts%252Fleadoo%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fconversational-marketing%2526source%253Dcategory&secure%5Btoken%5D=5e5a05c2eae78dbf46c66b47a844665ec292307e8b8dabd2a754bf30af80f940&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial)

### [HubSpot Marketing Hub](https://www.g2.com/pt/products/hubspot-marketing-hub/reviews)

O Marketing Hub consolida ferramentas de marketing e dados de clientes em uma plataforma unificada, eliminando soluções pontuais dispersas e simplificando a gestão de software para equipes de marketing modernas. Proposta de Valor Principal: O Marketing Hub da HubSpot resolve três pontos críticos de dor decorrentes de software desconectado: dados de clientes fragmentados, execução ineficiente e tempo desperdiçado na gestão de ferramentas. Construído como parte da plataforma CRM da HubSpot, o Marketing Hub mantém os dados dos clientes centrais para todas as atividades de marketing – permitindo alinhamento de vendas e rastreamento claro de ROI em toda a plataforma. Capacidades Principais: Arquitetura de Dados Unificada: O Marketing Hub armazena todas as ferramentas de marketing e dados de clientes em uma única plataforma. Isso elimina silos de dados e fornece contexto completo do cliente para marketing personalizado em escala. Eficiência de Tempo: Os profissionais de marketing economizam tempo anteriormente gasto alternando entre aplicativos, reconciliando dados entre sistemas e solucionando problemas de integração que afligem pilhas de marketing com várias ferramentas. Integração Inteligente com CRM: Como o Marketing Hub opera como parte da plataforma CRM da HubSpot, em vez de uma ferramenta independente, informações de clientes, histórico de interações e dados de engajamento permanecem acessíveis dentro do fluxo de trabalho de marketing sem transferência manual de dados. Alinhamento de Vendas e Marketing: Com a plataforma completa CRM da HubSpot, as equipes de marketing e vendas trabalham em alinhamento. Relatórios unificados vinculam atividades de marketing à receita, provando o ROI. Marketing Hub vs. Alternativas: Ao contrário de ferramentas de marketing individuais que exigem integração manual e transferência de dados, o Marketing Hub fornece uma conexão nativa entre marketing por e-mail, páginas de destino, gestão de mídias sociais e análise de dados. Isso elimina a complexidade de integração e desafios de sincronização de dados que fragmentam operações de marketing. O Marketing Hub oferece capacidades poderosas sem exigir treinamento extenso, administradores dedicados ou equipes de implementação técnica que plataformas empresariais complexas demandam. As equipes podem adotar e usar o sistema rapidamente, focando na execução em vez da gestão de software. Quem Deve Usar o Marketing Hub: O Marketing Hub atende equipes de marketing que experimentam perda de produtividade devido à fragmentação de ferramentas, profissionais de marketing que necessitam de contexto completo do cliente para personalização eficaz e organizações que precisam demonstrar ROI claro de marketing. A plataforma escala de pequenas equipes de marketing a organizações empresariais sem aumentos proporcionais na complexidade do sistema. Resultado: O Marketing Hub permite que os profissionais de marketing economizem tempo valioso, forneçam experiências personalizadas que atraem e convertam os clientes certos em escala, e mantenham os dados no centro de tudo o que fazem – tudo isso enquanto escalam sua empresa, não a complexidade.

**Average Rating:** 4.4/5.0

**Total Reviews:** 14,229

#### How Do G2 Users Rate HubSpot Marketing Hub?

- **the product tem sido um bom parceiro comercial?:** 8.7/10 (Category avg: 9.1/10)
- **Coleta de Leads:** 8.4/10 (Category avg: 8.4/10)
- **direcionamento:** 8.2/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind HubSpot Marketing Hub?

- **Vendedor:** [HubSpot](https://www.g2.com/pt/sellers/hubspot)
- **Website da Empresa:** hubspot.com
- **Ano de Fundação:** 2006
- **Localização da Sede:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Marketing, Coordenador de Marketing
- **Top Industries:** Software de Computador, Marketing e Publicidade
- **Company Size:** 52% Small, 41% Medium

#### What Do G2 Reviewers Say About HubSpot Marketing Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam a **facilidade de uso** do HubSpot Marketing Hub, que simplifica o gerenciamento de todas as atividades de marketing em uma única plataforma.
- Os usuários valorizam as **ferramentas de automação** no HubSpot Marketing Hub, aumentando significativamente a produtividade e simplificando os processos de marketing por e-mail.
- Os usuários adoram os **recursos fáceis para iniciantes, mas poderosos** do HubSpot Marketing Hub, simplificando os processos de marketing e automação.
- Os usuários adoram os **recursos poderosos de automação** do HubSpot Marketing Hub, permitindo um gerenciamento eficiente de leads e campanhas.
- Os usuários apreciam as **integrações perfeitas** do HubSpot Marketing Hub, melhorando a colaboração entre os esforços de marketing e vendas.

##### Cons

- Os usuários acham a **curva de aprendizado íngreme** para o HubSpot Marketing Hub, exigindo tempo e treinamento para dominar seus recursos.
- Os usuários acham as **funcionalidades limitadas** do HubSpot Marketing Hub frustrantes, faltando ferramentas essenciais e facilidade de uso em comparação com os concorrentes.
- Os usuários acham o HubSpot Marketing Hub **caro** à medida que os custos aumentam significativamente com o aumento de recursos e contatos.
- Os usuários acham que os **recursos ausentes** no HubSpot Marketing Hub limitam a flexibilidade e aumentam os custos à medida que suas necessidades crescem.
- Os usuários acham o **alto preço** do HubSpot Marketing Hub desafiador, especialmente para equipes menores que precisam de recursos avançados.

#### What Are Recent G2 Reviews of HubSpot Marketing Hub?

**["Excelência Centralizada para Gestão de CRM"](https://www.g2.com/pt/survey_responses/hubspot-marketing-hub-review-7359266)**

**Rating:** 5.0/5.0 stars

_— Brenda T._

[Read full review](https://www.g2.com/pt/survey_responses/hubspot-marketing-hub-review-7359266)

**["Extensões poderosas de GraphQL e UI que simplificam fluxos de trabalho complexos"](https://www.g2.com/pt/survey_responses/hubspot-marketing-hub-review-13175350)**

**Rating:** 4.0/5.0 stars

_— Alex F._

[Read full review](https://www.g2.com/pt/survey_responses/hubspot-marketing-hub-review-13175350)

#### What Are G2 Users Discussing About HubSpot Marketing Hub?

- [What are your tips for using HubSpot Marketing Hub effectively?](https://www.g2.com/pt/discussions/what-are-your-tips-for-using-hubspot-marketing-hub-effectively) - 3 comments
- [Is HubSpot Marketing Hub worth it?](https://www.g2.com/pt/discussions/is-hubspot-marketing-hub-worth-it) - 7 comments, 3 upvotes
- [Como o HubSpot Marketing Hub se integra com outras ferramentas para criar uma estratégia de marketing digital coesa?](https://www.g2.com/pt/discussions/how-does-hubspot-marketing-hub-integrate-with-other-tools-to-create-a-cohesive-digital-marketing-strategy) - 2 comments, 2 upvotes
- [Para que é usado o HubSpot Marketing Hub?](https://www.g2.com/pt/discussions/what-is-hubspot-marketing-hub-used-for) - 2 comments, 2 upvotes
- [What is HubSpot software?](https://www.g2.com/pt/discussions/what-is-hubspot-software) - 1 comment

### [Qualified](https://www.g2.com/pt/products/qualified/reviews)

A Qualified é a plataforma de Marketing Agente para empresas B2B ao redor do mundo. Com sede em São Francisco, a Qualified foi criada para modernizar e maximizar a geração de pipeline de entrada com Piper, o Agente SDR de IA. Piper envolve autonomamente os visitantes do site, captura leads e os converte em pipeline sem intervenção humana. Com Piper, a Qualified está transformando a geração de pipeline como a conhecemos hoje. Seu site é a porta de entrada para o seu negócio e o auge da geração de pipeline, mas o que acontece quando compradores interessados querem saber mais? Eles preenchem um formulário na web e seguem em frente. Esses leads são adicionados a uma fila para que um Representante de Desenvolvimento de Vendas (SDR) de entrada faça o acompanhamento e os nutra para o pipeline da sua equipe de vendas. Quanto tempo leva para um lead de entrada receber uma resposta? Pode levar horas, senão dias. No mundo de vendas e marketing, a velocidade é crucial, pois 78% dos compradores escolhem o fornecedor que responde primeiro. O problema é que é impossível responder rapidamente com o processo atual porque é dolorosamente manual, consome tempo e depende da capacidade humana limitada. Mas não precisa ser assim. Na era da IA, podemos colocar a geração de pipeline no piloto automático. Conheça Piper, o Agente SDR de IA. Ela opera em todo o seu movimento de entrada e trabalha incansavelmente para converter compradores qualificados em pipeline, 24 horas por dia, 7 dias por semana. Piper sabe tudo sobre seus compradores. Ela perfila cada visitante do site para entender se eles são qualificados e em que estágio estão na jornada de compra, então trabalha em direção aos seus objetivos de conversão. Piper também transforma cada ponto de contato em seu site em uma oportunidade de conversão com chat ao vivo, agendamento de reuniões e ofertas de marketing personalizadas. Além disso, Piper trabalha na caixa de entrada para enviar e-mails de acompanhamento e nutrição rápidos e personalizados para cada lead. Centenas das principais marcas do mundo — incluindo Crunchbase, Demandbase, Greenhouse, Plaid e Suse — contrataram Piper, o Agente SDR de IA, para aumentar seu pipeline de entrada e estão vendo resultados comerciais reais e tangíveis.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1,522

#### How Do G2 Users Rate Qualified?

- **the product tem sido um bom parceiro comercial?:** 9.9/10 (Category avg: 9.1/10)
- **Coleta de Leads:** 9.6/10 (Category avg: 8.4/10)
- **direcionamento:** 9.4/10 (Category avg: 8.7/10)
- **Analytics:** 9.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Qualified?

- **Vendedor:** [Salesforce](https://www.g2.com/pt/sellers/salesforce)
- **Website da Empresa:** www.salesforce.com
- **Ano de Fundação:** 1999
- **Localização da Sede:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Operações de Marketing, Representante de Desenvolvimento de Vendas
- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 67% Medium, 21% Large

#### What Do G2 Reviewers Say About Qualified?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam o **suporte ao cliente excepcional** fornecido pela Qualified, melhorando significativamente a implementação e o valor contínuo.
- Os usuários consideram o **suporte dedicado e a visibilidade** da Qualified inestimáveis para a implementação bem-sucedida e otimização contínua.
- Os usuários elogiam o Qualified por sua **interface amigável e recursos inovadores** que melhoram a qualificação de leads e o engajamento.
- Os usuários valorizam a **facilidade de uso** do Qualified, tornando a integração e a maximização dos benefícios dos recursos contínuos e eficientes.
- Os usuários valorizam o **atendimento ao cliente excepcional** , sentindo-se apoiados por membros dedicados da equipe durante a implementação e além.

##### Cons

- Os usuários têm dificuldades com a **curva de aprendizado** do Qualified, especialmente em relação à usabilidade e intuitividade em várias áreas.
- Os usuários encontram as **funcionalidades ausentes** na funcionalidade de limite Qualificado, afetando a extração de dados e a experiência do usuário.
- Os usuários observam uma **curva de aprendizado acentuada** para usar o Qualified de forma eficaz, embora o suporte ajude a facilitar a transição.
- Os usuários desejam mais **opções de personalização** para elementos gráficos e atalhos específicos de experiência para melhorar a interação do usuário.
- Os usuários acham a **complexidade** das regras de roteamento e configuração desafiadora, exigindo tempo significativo e suporte para o domínio.

#### What Are Recent G2 Reviews of Qualified?

**["Experiências de Chat Intuitivas com SDR de IA Poderosa e Suporte Excepcional"](https://www.g2.com/pt/survey_responses/qualified-review-13183739)**

**Rating:** 5.0/5.0 stars

_— Stephanie A._

[Read full review](https://www.g2.com/pt/survey_responses/qualified-review-13183739)

**["Plataforma SDR de IA Excepcional com Resultados Mensuráveis"](https://www.g2.com/pt/survey_responses/qualified-review-13144765)**

**Rating:** 5.0/5.0 stars

_— Kekul S._

[Read full review](https://www.g2.com/pt/survey_responses/qualified-review-13144765)

#### What Are G2 Users Discussing About Qualified?

- [What is Qualified used for?](https://www.g2.com/pt/discussions/what-is-qualified-used-for)
- [What skills does a software developer need in 2020?](https://www.g2.com/pt/discussions/what-skills-does-a-software-developer-need-in-2020)
- [What qualities do you need to be a software developer?](https://www.g2.com/pt/discussions/what-qualities-do-you-need-to-be-a-software-developer)
- [What is qualified io?](https://www.g2.com/pt/discussions/what-is-qualified-io)

### [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)

ActiveCampaign is the autonomous marketing platform built to transform how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Effortlessly integrate with 1000+ apps, uncover deep performance insights, and optimize your workflows so you win every day. - Autonomous marketing Built on the foundation of marketing automation, fuel your marketing strategy and customer journeys with AI-driven execution, optimization, and insight at every step. - AI agents Run entire marketing campaigns through simple prompts, backed by Active Intelligence. - Cross-channel marketing Reach prospects and customers wherever they are, with email, SMS, WhatsApp, and more. - On-brand, personalized content Creative tools that deliver professional, conversion-ready designs for email and landing pages. - CRM Track, manage, and automate your sales process. - 1000+ apps & integrations Connect ActiveCampaign to your favorite tools.

**Average Rating:** 4.4/5.0

**Total Reviews:** 14,210

#### How Do G2 Users Rate ActiveCampaign?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lead Gathering:** 7.6/10 (Category avg: 8.4/10)
- **Targeting:** 7.6/10 (Category avg: 8.7/10)
- **Analytics:** 7.6/10 (Category avg: 8.4/10)

#### Who Is the Company Behind ActiveCampaign?

- **Seller:** [ActiveCampaign](https://www.g2.com/sellers/activecampaign)
- **Company Website:** www.activecampaign.com
- **Year Founded:** 2003
- **HQ Location:** Chicago, IL
- **Twitter:** @ActiveCampaign  
13,203 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecaffa7a4dd54b3f72ef9abc63c48d5efe51974c2974dfaa5d09b34c1e0c97bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F221390%2F&secure%5Burl_type%5D=linkedin_company_website)  
848 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness
- **Company Size:** 92% Small, 7% Medium

#### What Do G2 Reviewers Say About ActiveCampaign?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ActiveCampaign's interface **easy to use** , enhancing communication and engagement with its versatile features.
- Users value the **powerful automation features** of ActiveCampaign, enhancing engagement and streamlining marketing efforts effectively.
- Users appreciate the **automation features** of ActiveCampaign, which streamline marketing activities and enhance customer engagement.
- Users love the **powerful automation capabilities** of ActiveCampaign, enhancing customer engagement effortlessly and efficiently.
- Users appreciate the **user-friendly automation and integration features** of ActiveCampaign, enhancing customer engagement and targeting.

##### Cons

- Users face a **learning curve** with ActiveCampaign, needing extra support to master its powerful features efficiently.
- Users find ActiveCampaign **expensive** , especially for startups, making it challenging for some customers to justify the cost.
- Users find the **missing features** in ActiveCampaign limit their automation testing and client information collection capabilities.
- Users find the **limited features** of ActiveCampaign frustrating, desiring more customization and easier access to key metrics.
- Users find the ActiveCampaign platform **not intuitive** , making learning and setup time-consuming and challenging to navigate.

#### What Are Recent G2 Reviews of ActiveCampaign?

**["Powerful Automation That Saves Me Time"](https://www.g2.com/survey_responses/activecampaign-review-12541193)**

**Rating:** 5.0/5.0 stars

_— Nadine T._

[Read full review](https://www.g2.com/survey_responses/activecampaign-review-12541193)

**["A super complete, powerful, and easy-to-use tool"](https://www.g2.com/survey_responses/activecampaign-review-13176016)**

**Rating:** 5.0/5.0 stars

_— Florencia Valeria A._

[Read full review](https://www.g2.com/survey_responses/activecampaign-review-13176016)

#### What Are G2 Users Discussing About ActiveCampaign?

- [What are some creative ways businesses are using ActiveCampaign to automate their marketing efforts?](https://www.g2.com/discussions/what-are-some-creative-ways-businesses-are-using-activecampaign-to-automate-their-marketing-efforts) - 1 comment
- [How much does ActiveCampaign cost?](https://www.g2.com/discussions/how-much-does-activecampaign-cost) - 1 comment
- [What is ActiveCampaign CRM?](https://www.g2.com/discussions/what-is-activecampaign-crm) - 1 comment
- [Does ActiveCampaign have a CRM?](https://www.g2.com/discussions/does-activecampaign-have-a-crm) - 7 comments
- [What is ActiveCampaign used for?](https://www.g2.com/discussions/what-is-activecampaign-used-for) - 20 comments

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,067

#### How Do G2 Users Rate Birdeye?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.7/10 (Category avg: 8.4/10)
- **Targeting:** 8.9/10 (Category avg: 8.7/10)
- **Analytics:** 9.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews.
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient.
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly.
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation.
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication.

##### Cons

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements.
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience.
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues.
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology.
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience.

#### What Are Recent G2 Reviews of Birdeye?

**["A Software to Make Getting Reviews Easier"](https://www.g2.com/survey_responses/birdeye-review-6847210)**

**Rating:** 5.0/5.0 stars

_— Robert R._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-6847210)

**["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

## FAQs About Conversational Marketing Software

Generated using AI

Last updated: April 27, 2026

### Best platforms for personalizing conversational experiences

Based on G2 reviews, these products are most often associated with personalized, real-time visitor engagement in this category.

- [Qualified](https://www.g2.com/products/qualified/reviews) — real-time routing and tailored website engagement.
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — segmentation, workflows, and personalized follow-up.
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — personalized journeys with behavioral targeting.
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — behavior-based messaging and lifecycle automation.

### Top tools for tracking conversational marketing ROI

Based on G2 reviews, these products are commonly tied to reporting, attribution visibility, and conversion tracking needs.

- [Qualified](https://www.g2.com/products/qualified/reviews) — meeting conversion and website intent visibility.
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — dashboards, campaign analytics, and attribution.
- [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) — account intent and campaign performance insights.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — review trends and response performance tracking.

### Top tools for engaging website visitors in real time

Based on G2 reviews, these products are frequently mentioned for fast response, live engagement, and visitor conversion.

- [Qualified](https://www.g2.com/products/qualified/reviews) — AI SDR engagement and instant meeting booking.
- [Tidio](https://www.g2.com/products/tidio/reviews) — live chat, AI replies, and workflows.
- [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — real-time chat and visitor monitoring.
- [LiveChat](https://www.g2.com/products/livechat/reviews) — website chat and pre-chat qualification.

### What are the most important features in conversational marketing platforms

According to verified users, the most valued features center on real-time engagement and efficient handoff. Reviews most often mention live chat, AI-powered chat or SDR assistance, meeting scheduling, lead qualification, routing rules, and follow-up automation. Buyers also highlight visitor tracking, dashboards, conversation history, and reporting that help teams understand intent and improve response speed. Integrations with CRM and marketing systems show up repeatedly because they reduce manual work and keep sales and marketing aligned. Across recent reviews, the strongest products help teams answer questions quickly, personalize interactions, and move visitors into booked meetings or the next best action without adding operational friction.

### How do teams use conversational marketing for lead qualification

According to verified users, teams use conversational marketing to qualify visitors while interest is still high. Recent reviews describe workflows where chatbots or AI agents ask key questions, route visitors by territory or account rules, surface helpful content, and offer meeting booking when intent is clear. This helps reduce back-and-forth, speeds response time, and lets reps focus on higher-priority conversations instead of manually sorting every inquiry. Review themes also show teams using conversational marketing to capture leads after hours, automate follow-up, and direct non-sales questions to the right destination. In practice, buyers describe it as a faster way to turn website traffic into more informed, better-routed sales conversations.

### [Podium](https://www.g2.com/pt/products/podium/reviews)

Podium é uma plataforma de comunicações nativa de IA que implanta Funcionários de IA para ajudar empresas locais a transformar cada conversa—texto, chamada ou chat na web—em receita. Confiada por mais de 100.000 empresas locais—de concessionárias de automóveis e serviços de HVAC a centros de estética e varejistas—Podium captura e converte leads 24/7, gerando novos negócios e clientes recorrentes. Hoje, 78% dos clientes compram da primeira empresa que responde—mas a maioria das empresas leva uma hora ou mais para responder. Podium fecha essa lacuna instantaneamente com "Jerry", seu Funcionário de IA sempre ativo. Desde o primeiro dia, Jerry entende seu inventário, responde em dois minutos, agenda compromissos, marca test drives, envia promoções direcionadas, solicita avaliações e até responde ao feedback dos clientes no Google. Jerry libera sua equipe para se concentrar em tarefas de alto valor, garantindo que cada cliente receba um serviço de excelência. Empresas que utilizam os Funcionários de IA da Podium relatam: - Aumento de 30% nas vendas - 56% de aumento nas taxas de comparecimento a compromissos - 80% mais compromissos fora do horário comercial - 50% de aumento nas taxas de conversão de leads para vendas Com ferramentas incluindo Telefones, Avaliações, Pagamentos, Chat na Web, Mensagens em Massa e mais de 200 integrações DMS/CRM, Podium oferece interações rápidas e personalizadas que transformam conversas em vendas—rastreando automaticamente a receita com cada ponto de contato com o cliente. Podium é construída sobre mais de uma década de dados e insights de clientes, ganhando reconhecimento da Forbes Cloud 100, Inc. 5000, e das Empresas Mais Inovadoras da Fast Company. Mas seu maior orgulho são suas avaliações de cinco estrelas em 92%—conquistadas diariamente por usuários satisfeitos.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,026

#### How Do G2 Users Rate Podium?

- **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.1/10)
- **Coleta de Leads:** 8.3/10 (Category avg: 8.4/10)
- **direcionamento:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 8.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Podium?

- **Vendedor:** [Podium](https://www.g2.com/pt/sellers/podium)
- **Website da Empresa:** www.podium.com
- **Ano de Fundação:** 2014
- **Localização da Sede:** Lehi, UT
- **Twitter:** @PodiumHQ  
4,178 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,569 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, Gerente Geral
- **Top Industries:** Automotivo, Varejo
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Podium?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam o Podium por seu **design amigável** , garantindo fácil navegação e gestão eficaz de clientes.
- Os usuários elogiam o Podium por seu **suporte fantástico e recursos fáceis de usar** , melhorando, em última análise, as operações comerciais e o engajamento com os clientes.
- Os usuários apreciam as **capacidades de comunicação unificadas** do Podium, integrando perfeitamente mensagens de várias plataformas em um painel intuitivo.
- Os usuários consideram **comunicação fácil** com o Podium vital para o engajamento em tempo real com os clientes e acesso a mensagens anteriores.
- Os usuários elogiam o **excelente suporte ao cliente** da Podium, melhorando as operações comerciais e aumentando a satisfação do cliente de forma contínua.

##### Cons

- Os usuários enfrentam **problemas de mensagens** no Podium, lutando para gerenciar grandes volumes e recuperar correspondências passadas de forma eficiente.
- Os usuários observam a **falta de recursos adicionais** no Podium, afetando suas ofertas de serviço e a experiência de interação com o cliente.
- Os usuários acham que o Podium tem **recursos limitados** , tornando desafiador gerenciar grandes volumes de mensagens e faltando integração com o Hubspot.
- Os usuários acham que os preços do Podium são **excessivos** , especialmente para pequenas empresas que buscam recursos avançados.
- Os usuários estão frustrados com o **pobre suporte ao cliente** , enfrentando atrasos e obstáculos desnecessários durante o processo de cancelamento.

#### What Are Recent G2 Reviews of Podium?

**["O Podium Transformou a Comunicação da Nossa Agência com Integrações Sob Demanda Sem Interrupções"](https://www.g2.com/pt/survey_responses/podium-review-12909019)**

**Rating:** 5.0/5.0 stars

_— Kenya A._

[Read full review](https://www.g2.com/pt/survey_responses/podium-review-12909019)

**["Parece menos uma ferramenta de coleta de avaliações e mais como uma recepção digital"](https://www.g2.com/pt/survey_responses/podium-review-12877946)**

**Rating:** 4.0/5.0 stars

_— Neelakshi S._

[Read full review](https://www.g2.com/pt/survey_responses/podium-review-12877946)

#### What Are G2 Users Discussing About Podium?

- [O Podium é um CRM?](https://www.g2.com/pt/discussions/is-podium-a-crm) - 2 comments
- [O que a empresa Podium faz?](https://www.g2.com/pt/discussions/what-does-the-company-podium-do) - 2 comments
- [What is podium app?](https://www.g2.com/pt/discussions/what-is-podium-app)

### [Storylane](https://www.g2.com/products/storylane/reviews)

Killer demos for every stage of buying. Storylane is the #1 rated demo automation platform for B2B marketing, sales, and presales teams. Trusted by 5,000+ companies, Storylane gives every team the demos they need and the AI sales agent to convert them. 1/ Demo Suite: Demos built for every channel, every conversation Build, personalize, and share interactive product demos across every stage of the buying journey. Interactive Demos: Create product demos in minutes using screenshot, video, or HTML capture. Personalize with one-click editing, add AI-generated voiceovers and avatars, and translate into 25+ languages. Embed on your website, attach to emails, share as leave-behinds, present at conferences, and more. Sandbox Demos: Stable, responsive product environments for live calls and POCs. No engineering, staging setup, or data injection needed. Hubs: One destination for everything your buyers need: interactive demos, product videos, and sales collateral, complete with choose-your-own-interest screens, engagement tracking, and champion identification. 2/ RepX Chat: Turn your website into your best sales rep Conversational sales agents trained on your product documentation and sales resources. RepX handles discovery, qualifies prospects, and hands off sales-ready accounts to your team 24/7. AI video & voice: Conversational agents that engage visitors around the clock in the kind of interaction people actually stay for. Discovery questions: Asks the questions your top SDRs would (pain points, timing, budget, decision makers) and shares context with your team. Qualification workflows: Define the criteria; RepX handles the routing every time, without a rep in the room. Storylane is built for every team in your GTM engine 1/ Marketing: Convert website visitors into qualified leads, improve pipeline from inbound traffic, generate demand at events 2/ Sales: Share demo leave-behinds to accelerate deals, multi-thread deals with personalized content, run live calls without technical risk 3/ Presales: Scale demo output without engineering lift, personalize environments at scale 4/ CX & Product: Onboard customers faster, drive feature adoption, reduce support load with interactive walkthroughs Why teams choose Storylane: Loved for ease-of-use, trusted for rapid innovation, and proven across the entire GTM engine. #1 rated on G2 in demo automation with a 99/100 satisfaction score.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,534

#### How Do G2 Users Rate Storylane?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Storylane?

- **Seller:** [Storylane](https://www.g2.com/sellers/storylane)
- **Company Website:** www.storylane.io
- **Year Founded:** 2021
- **HQ Location:** San Francisco, US
- **Twitter:** @storylaneio  
230 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=928000879e237de18f0d3e18f6bd3e9c31117cd6e557f0b490aa7759a32bb8f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstorylane-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Product Marketing Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 48% Small, 42% Medium

#### What Do G2 Reviewers Say About Storylane?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Storylane, enabling quick creation of professional and engaging demos effortlessly.
- Users love the **intuitive demo creation** of Storylane, which saves time and empowers them to showcase products effortlessly.
- Users love the **easy creation** of interactive demos with Storylane, making the process quick and effortless.
- Users love the **intuitive interface** of Storylane, finding it easy to learn and create demos effortlessly.
- Users love the **ease of creation** with Storylane, enabling fast, interactive demos without heavy engineering effort.

##### Cons

- Users find **costly multiple demos** and mobile optimization lacking, affecting overall user experience and accessibility.
- Users express frustration with **demo issues** , particularly the lack of mobile optimization and jittery experiences in presentations.
- Users face **limited customization options** with Storylane, making adjustments and flexibility quite challenging for various needs.
- Users experience **editing difficulties** due to slow loading times and less-than-perfect auto segmentation, requiring manual adjustments.
- Users note the **limited customization** options in Storylane, which may hinder brand aesthetic alignment in demos.

#### What Are Recent G2 Reviews of Storylane?

**["Easy Content Creation for Effective Guidance to Enable Customers & Employees"](https://www.g2.com/survey_responses/storylane-review-13177521)**

**Rating:** 4.5/5.0 stars

_— Kina M._

[Read full review](https://www.g2.com/survey_responses/storylane-review-13177521)

**["Storylane Makes Self-Guided Product Demos Easy, Plus a Powerful HubSpot Integration"](https://www.g2.com/survey_responses/storylane-review-12036015)**

**Rating:** 5.0/5.0 stars

_— Dustin B._

[Read full review](https://www.g2.com/survey_responses/storylane-review-12036015)

#### What Are G2 Users Discussing About Storylane?

- [What is Storylane used for?](https://www.g2.com/discussions/what-is-storylane-used-for) - 1 comment

### [Exceed.ai](https://www.g2.com/pt/products/exceed-ai/reviews)

Exceed.ai é uma plataforma de marketing conversacional que ajuda os profissionais de marketing a gerar mais pipeline a partir de e-mails e visitantes do site. O Assistente de IA da Exceed trabalha 24/7/365 ao lado de humanos para garantir que cada lead seja acompanhado, nutrido e qualificado usando conversas por e-mail bidirecionais. Quando um lead está qualificado e pronto para falar com um humano, ele agenda uma reunião diretamente no calendário do seu representante. Ele também atualiza automaticamente seu CRM e plataforma de automação de marketing com o status mais recente do lead quando os leads são qualificados, mudam de emprego, deixam a empresa, não são a pessoa certa ou pedem para ser contatados em um momento posterior. Saiba como empresas líderes como Elkem, On24, SugarCRM, Hearst, Comeet e outras usam o Exceed.ai para superar suas metas em https://exceed.ai/ As empresas usam o Exceed para: 1. Acompanhamento de leads inbound - Responder e acompanhar imediatamente os leads recebidos 2. Converter visitantes do site em leads via chatbot 3. Qualificar leads (MQLs) - Verificar a intenção de um lead e qualificar antes de encaminhar para vendas 4. Contato de vendas, mas sem resposta - Acompanhar após um representante ter tentado contato, mas o lead não ter respondido 5. Ativação de leads frios/dormentes - Iniciar contato com prospects que anteriormente expressaram interesse 6. Up-sell - Contatar usuários gratuitos para identificar se estão prontos para conversar com um representante humano 7. Leads com baixa pontuação e recentemente engajados - Contatar leads que recentemente se engajaram em atividades de baixa pontuação, como sindicação de conteúdo, redes sociais, etc.

**Average Rating:** 4.6/5.0

**Total Reviews:** 84

#### How Do G2 Users Rate Exceed.ai?

- **the product tem sido um bom parceiro comercial?:** 9.7/10 (Category avg: 9.1/10)
- **Coleta de Leads:** 8.8/10 (Category avg: 8.4/10)
- **direcionamento:** 8.9/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Exceed.ai?

- **Vendedor:** [Genesys](https://www.g2.com/pt/sellers/genesys)
- **Ano de Fundação:** 1990
- **Localização da Sede:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 funcionários no LinkedIn®
- **Telefone:** +1 650 466 - 1100

#### Who Uses This Product?

- **Top Industries:** Software de Computador, Capital de Risco e Private Equity
- **Company Size:** 59% Small, 35% Medium

#### What Do G2 Reviewers Say About Exceed.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam os recursos de **automação** do Exceed.ai, melhorando o engajamento de leads e liberando as equipes de vendas para tarefas importantes.
- Os usuários valorizam a **qualificação e engajamento automatizados de leads** do Exceed.ai, otimizando os processos de vendas e aumentando a eficiência.
- Os usuários apreciam a **qualificação automática e o engajamento de leads** com o Exceed.ai, aumentando a eficiência e impulsionando o alcance de vendas.
- Os usuários adoram a **facilidade de automação** do Exceed.ai, melhorando o engajamento de leads e economizando tempo valioso para a equipe de vendas.
- Os usuários apreciam a **eficiência** do Exceed.ai, pois ele automatiza o engajamento de leads e agiliza significativamente os processos de vendas.

##### Cons

- Os usuários observam a **tendência da IA de desistir rapidamente** em consultas técnicas, afetando a experiência geral do usuário.
- Os usuários encontram **personalização limitada** no Exceed.ai, tornando a implementação de fluxos de trabalho avançados e personalização um pouco desafiadora.
- Os usuários sentem que a **complexidade na configuração e as respostas rígidas da IA** dificultam o uso eficaz, especialmente para análises detalhadas.
- Os usuários acham que a **configuração difícil** do Exceed.ai pode ser bastante desafiadora, impactando a usabilidade e a experiência iniciais.
- Os usuários acham que a **reportagem inadequada** no Exceed.ai limita para insights mais profundos e análises personalizadas.

#### What Are Recent G2 Reviews of Exceed.ai?

**["Revolucionou Nosso Processo de Engajamento de Leads"](https://www.g2.com/pt/survey_responses/exceed-ai-review-12212318)**

**Rating:** 5.0/5.0 stars

_— Jojo p._

[Read full review](https://www.g2.com/pt/survey_responses/exceed-ai-review-12212318)

**["Ferramenta impulsionada por IA que simplifica a gestão de leads e o alcance"](https://www.g2.com/pt/survey_responses/exceed-ai-review-12215567)**

**Rating:** 4.0/5.0 stars

_— Ricky R._

[Read full review](https://www.g2.com/pt/survey_responses/exceed-ai-review-12215567)

#### What Are G2 Users Discussing About Exceed.ai?

- [O que você recomenda para aqueles que estão considerando o Exceed.ai para automatizar seus processos de vendas?](https://www.g2.com/pt/discussions/what-do-you-recommend-to-those-considering-exceed-ai-for-automating-their-sales-processes)
- [Para que é usado o Exceed.ai?](https://www.g2.com/pt/discussions/what-is-exceed-ai-used-for)

### [Tidio](https://www.g2.com/pt/products/tidio/reviews)

Tidio é um conjunto de software de suporte ao cliente tudo-em-um que compreende (1) help desk, (2) chat ao vivo, (3) automação de chatbot e (4) recursos de agente de IA. Mais de 300.000 empresas nos setores de e-commerce, serviços e tecnologia usam Tidio para otimizar a comunicação, resolver problemas mais rapidamente e aumentar as vendas. Com o Tidio, as equipes de suporte podem interagir com os clientes em tempo real via chat ao vivo, automatizar respostas a perguntas frequentes com Flows (chatbots baseados em regras) e gerenciar conversas de vários canais como e-mail, Messenger, Instagram, WhatsApp e e-mail em um único painel unificado. No coração da plataforma está Lyro, o agente de IA conversacional e chatbot do Tidio, capaz de resolver até 67% das consultas comuns dos clientes sem envolvimento humano. Com um único clique, Lyro começa a usar o conteúdo de ajuda existente da sua empresa para fornecer respostas precisas e consistentes com a marca, sem inventar respostas. Em caso de dúvida, o agente de IA passará o ticket para sua equipe, aumentando a confiança entre os usuários e sua marca. Tidio capacita as empresas a escalarem seu suporte sem sobrecarregar suas equipes. Reduz chats perdidos, encurta os tempos de resposta e libera os agentes para se concentrarem em questões complexas. Comece gratuitamente e obtenha 50 conversas com Lyro alimentadas por IA. Não é necessário cartão de crédito. 💬 Chat ao Vivo • Suporte em Tempo Real – Interaja com os visitantes instantaneamente através de um widget de chat leve. • Pré-visualização de Digitação ao Vivo – Veja o que os usuários estão digitando antes de enviar. • Respostas Prontas – Use respostas pré-escritas para respostas rápidas e consistentes. • Assistente de Resposta de IA – Melhore as respostas com sugestões do GPT-4. • Gerenciamento de Usuários – Banir usuários por IP, visualizar listas de visitantes ao vivo. • Transcrições de Chat – Salve ou envie por e-mail o histórico de conversas. • Anexos – Suporte para envio de arquivos (imagens, documentos, vídeos). ⚙️ Flows (Automação de Chatbot) • Construtor de Automação Visual – Construtor de arrastar e soltar sem código para fluxos personalizados. • Modelos Pré-desenhados – Mais de 40 modelos projetados para eCommerce. • Coleta de Dados – Captura automática de informações de contato e feedback. • Recuperação de Carrinho Abandonado – Envie ofertas/descontos programados. • Integrações de Terceiros – Sincronize dados com ferramentas e plataformas externas. 🤖 Lyro (Agente de IA) • IA Conversacional – Resolva automaticamente até 70% das perguntas. • Recomendações de Produtos – Sugira itens com base nos dados de produtos do Shopify. • Suporte Multicanal – Funciona em chat ao vivo, WhatsApp, Instagram, Messenger. • Capacidades Multilíngues – Responda em inglês, espanhol, francês, português, alemão. • Análises – Revise o desempenho da IA e as estatísticas de conversação. 🛒 Gerenciamento de Pedidos (para Shopify) • Pré-visualização do Carrinho – Veja o que está no carrinho do cliente em tempo real. • Acesso ao Histórico de Pedidos – Veja pedidos anteriores para ajuda personalizada. • Recomendações de Produtos Diretas – Sugira produtos dentro do chat. • Gerenciamento de Pedidos – Cancele, atualize ou reembolse pedidos via chat. • Oferta de Descontos – Compartilhe códigos de cupom ao vivo na conversa. 🎫 Sistema de Tickets • Criação Unificada de Tickets – Converta e-mails/chats em tickets de suporte. • Marcação e Priorização – Organize e priorize tarefas. • Rastreamento de Operadores – Saiba quem está atribuído a quê. • Filtragem Avançada – Classifique rapidamente os tickets. • Gerenciamento de Spam – Detecte e filtre automaticamente mensagens irrelevantes. 📡 Canais de Comunicação Gerencie tudo em um painel: • Chat ao Vivo – Conversas em tempo real no site. • E-mail – Integre várias caixas de entrada. • Instagram – Responda a DMs e reações. • Messenger – Converse com usuários do Facebook. 🎨 Personalização • Branding – Combine o widget de chat com a aparência do seu site. • Configurações de Visibilidade – Personalize a exibição do widget por tempo/dispositivo. • Mensagens Offline – Capture leads quando estiver offline. 📊 Análises • Monitoramento de Desempenho – Acompanhe tempos de resposta, satisfação, chats perdidos. • Insights da Equipe – Avalie a produtividade individual/equipe. • Análise de Fluxo – Otimize automações com base em dados de desempenho. 🔒 Privacidade e Conformidade • SOC 2 Tipo 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,889

#### How Do G2 Users Rate Tidio?

- **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.1/10)
- **Coleta de Leads:** 8.8/10 (Category avg: 8.4/10)
- **direcionamento:** 8.6/10 (Category avg: 8.7/10)
- **Analytics:** 8.8/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Tidio?

- **Vendedor:** [Tidio](https://www.g2.com/pt/sellers/tidio)
- **Ano de Fundação:** 2013
- **Localização da Sede:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, CEO
- **Top Industries:** Varejo, Marketing e Publicidade
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários adoram a **facilidade de uso** do Tidio, melhorando a comunicação da equipe e proporcionando uma interação perfeita com os clientes.
- Os usuários apreciam o Tidio por suas **capacidades imediatas de suporte ao cliente** , melhorando o engajamento e a satisfação com assistência oportuna.
- Os usuários estão impressionados com o **eficiente chatbot de IA** da Tidio, que melhora a comunicação e o suporte ao cliente durante os horários de pico.
- Os usuários elogiam a **configuração fácil** do Tidio, tornando a configuração inicial suave e eficiente para começar rapidamente.
- Os usuários adoram os **recursos de engajamento em tempo real** do Tidio, tornando a interação com o cliente perfeita e eficaz em várias plataformas.

##### Cons

- Os usuários acham o Tidio **caro** , especialmente para freelancers que buscam opções de licenciamento acessíveis que atendam às suas necessidades.
- Os usuários acham que os **recursos ausentes** no Tidio, como a geolocalização, são caros e carecem de flexibilidade.
- Os usuários acham a **personalização limitada** do Tidio frustrante, desejando mais controle sobre as configurações e fluxos de trabalho do chatbot.
- Os usuários acham que o preço do Tidio é **muito caro** e sugerem um modelo de pagamento mais flexível para melhor acessibilidade.
- Os usuários desejam **mais recursos** no Tidio, como estilos adicionais de chatbot e capacidades de edição aprimoradas em dispositivos móveis.

#### What Are Recent G2 Reviews of Tidio?

**["Engajamento Eficiente com o Cliente, Configuração Fácil"](https://www.g2.com/pt/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/pt/survey_responses/tidio-review-13183557)

**["Painel Limpo e Personalizável com Integração Suave de Chatbot no WordPress"](https://www.g2.com/pt/survey_responses/tidio-review-13177684)**

**Rating:** 4.5/5.0 stars

_— Michelle Ann R._

[Read full review](https://www.g2.com/pt/survey_responses/tidio-review-13177684)

#### What Are G2 Users Discussing About Tidio?

- [Como posso configurar e otimizar chatbots no Tidio para o meu site de e-commerce?](https://www.g2.com/pt/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [Para que serve o Tidio?](https://www.g2.com/pt/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [Como desinstalar o Tidio?](https://www.g2.com/pt/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/pt/discussions/is-tidio-safe) - 7 comments
- [Como você usa o Tidio?](https://www.g2.com/pt/discussions/how-do-you-use-tidio) - 2 comments

### [SalesCaptain](https://www.g2.com/pt/products/salescaptain-inc-salescaptain/reviews)

SalesCaptain é uma plataforma de comunicação tudo-em-um com um construtor de agentes de IA baseado em chat, projetada para empresas modernas. Ela unifica chamadas telefônicas, mensagens de texto, chat na web e mensagens de mídia social em uma única caixa de entrada colaborativa. Com o SalesCaptain, você pode facilmente criar agentes de telefone e texto com IA para atender chamadas, responder a consultas, direcionar leads, filtrar spam e automatizar tarefas — tudo isso sem qualquer conhecimento técnico. O SalesCaptain também inclui um conjunto de aplicativos empresariais integrados para gerenciar avaliações, compromissos, estágios de leads, quadros de líderes de equipe e mais — oferecendo tudo o que você precisa para otimizar o engajamento do cliente e o desempenho da equipe em uma única plataforma. Construa automações de arrastar e soltar, conecte-se com mais de 50 plataformas populares como HubSpot, Booker, Clio e ServiceFusion, ou aprofunde-se com suporte a API, webhooks e Zapier. Seja você uma startup ou uma empresa com várias localizações, o SalesCaptain ajuda a escalar a comunicação e o engajamento do cliente com facilidade.

**Average Rating:** 4.3/5.0

**Total Reviews:** 227

#### How Do G2 Users Rate SalesCaptain?

- **the product tem sido um bom parceiro comercial?:** 9.4/10 (Category avg: 9.1/10)
- **Coleta de Leads:** 9.0/10 (Category avg: 8.4/10)
- **direcionamento:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind SalesCaptain?

- **Vendedor:** [SalesCaptain](https://www.g2.com/pt/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6)
- **Ano de Fundação:** 2020
- **Localização da Sede:** New York, US
- **Twitter:** @SalesCaptainInc  
157 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5bf3e8f34d26d945a18a2e220f628264bfbc16700ef77e9ab831262c26e12b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalescaptainhq&secure%5Burl_type%5D=linkedin_company_website)  
25 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Marketing, Gerente de Operações
- **Top Industries:** Marketing e Publicidade, Varejo
- **Company Size:** 71% Small, 27% Medium

#### What Do G2 Reviewers Say About SalesCaptain?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam os **recursos de automação** do SalesCaptain, melhorando o fluxo de trabalho e mantendo o engajamento do cliente sem esforço.
- Os usuários valorizam a **comunicação clara e consistente** da SalesCaptain, melhorando significativamente a experiência do cliente e a organização.
- Os usuários apreciam a **facilidade de uso** do SalesCaptain, simplificando a comunicação com os clientes e melhorando a organização e a eficiência.
- Os usuários apreciam o SalesCaptain por sua **capacidade de resposta imediata** , garantindo que nenhum lead esfrie durante os períodos de movimento intenso.
- Os usuários apreciam a **comunicação clara e consistente** da SalesCaptain, melhorando a experiência do cliente e construindo confiança.

##### Cons

- Os usuários observam uma **curva de aprendizado acentuada** para a configuração inicial, tornando a personalização e os recursos avançados desafiadores no início.
- Os usuários acham o **processo de integração demorado** frustrante, especialmente para equipes maiores e novos usuários do SalesCaptain.
- Os usuários desejam **relatórios mais sofisticados** no SalesCaptain para melhor analisar métricas de desempenho chave e obter insights.
- Os usuários expressam frustração com a **personalização limitada** , desejando mais flexibilidade nos painéis e opções de relatórios.
- Os usuários observam uma **curva de aprendizado acentuada** para a configuração inicial e configuração avançada, exigindo tempo para se ajustar às funcionalidades.

#### What Are Recent G2 Reviews of SalesCaptain?

**["Fantástica ferramenta de comunicação tudo em um"](https://www.g2.com/pt/survey_responses/salescaptain-review-13182010)**

**Rating:** 4.5/5.0 stars

_— Ashlyn W._

[Read full review](https://www.g2.com/pt/survey_responses/salescaptain-review-13182010)

**["Reduzindo a Complexidade de Vendas com uma Plataforma Centralizada"](https://www.g2.com/pt/survey_responses/salescaptain-review-13174134)**

**Rating:** 4.5/5.0 stars

_— Brooks G._

[Read full review](https://www.g2.com/pt/survey_responses/salescaptain-review-13174134)

### [Genesys Cloud CX](https://www.g2.com/pt/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® é uma solução de Orquestração de Experiência Potencializada por IA que permite às organizações coordenar interações com clientes e funcionários em todos os pontos de contato. Ao conectar dados, sistemas e fluxos de trabalho em tempo real, ajuda as empresas a oferecer experiências mais consistentes e personalizadas que melhoram a lealdade, a eficiência e os resultados gerais dos negócios. A solução reúne IA; engajamento de voz e digital; roteamento inteligente e automação; gestão de engajamento da força de trabalho; e orquestração de jornada de ponta a ponta em uma única solução unificada na nuvem. Sua arquitetura aberta e flexível permite que as organizações se integrem facilmente aos sistemas existentes, reduzindo a complexidade enquanto criam uma experiência mais conectada entre canais e possibilitando a inovação sem interrupções. As organizações usam o Genesys Cloud CX para acelerar o tempo de geração de valor por meio de implantação rápida e capacidades fáceis de implementar, enquanto reduzem o custo de atendimento com automação impulsionada por IA. A personalização em tempo real e as interações com consciência de contexto ajudam a melhorar a satisfação do cliente, enquanto as capacidades nativas de IA aumentam a produtividade dos agentes, simplificam os fluxos de trabalho e apoiam uma tomada de decisão mais rápida e informada. Uma camada de dados unificada fornece insights em tempo real e garante experiências contínuas entre canais, eliminando silos e melhorando a visibilidade em todas as operações. A governança de IA integrada apoia a adoção segura, em conformidade e explicável, o que é especialmente importante para indústrias regulamentadas. Projetada para escala empresarial, a plataforma oferece alta disponibilidade, estabilidade e segurança, com a escalabilidade e flexibilidade para suportar operações globais e necessidades de negócios em evolução, mantendo a resiliência. O Genesys Cloud CX é amplamente utilizado por organizações de todos os tamanhos para orquestrar experiências personalizadas de clientes em escala, melhorar a eficiência, simplificar a pilha de tecnologia e impulsionar um ROI mensurável.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **the product tem sido um bom parceiro comercial?:** 8.5/10 (Category avg: 9.1/10)
- **Coleta de Leads:** 8.7/10 (Category avg: 8.4/10)
- **direcionamento:** 8.9/10 (Category avg: 8.7/10)
- **Analytics:** 9.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Vendedor:** [Genesys](https://www.g2.com/pt/sellers/genesys)
- **Website da Empresa:** www.genesys.com
- **Ano de Fundação:** 1990
- **Localização da Sede:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Advogado de Caso, Gerente
- **Top Industries:** Tecnologia da Informação e Serviços, Serviços Financeiros
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham o Genesys Cloud CX **excepcionalmente fácil de usar** , capacitando os usuários de negócios a gerenciar configurações de forma independente.
- Os usuários valorizam a **evolução contínua de recursos** do Genesys Cloud CX, melhorando as operações do centro de contato e a satisfação do usuário.
- Os usuários valorizam a **confiabilidade** do Genesys Cloud CX, elogiando sua acessibilidade e suporte para a continuidade dos negócios.
- Os usuários valorizam a **eficiência** do Genesys Cloud CX, aumentando a agilidade e simplificando as operações do centro de contato em vários canais.
- Os usuários apreciam a **interface intuitiva** do Genesys Cloud CX, melhorando a gestão das interações com clientes e o desempenho da força de trabalho.

##### Cons

- Os usuários observam os **recursos limitados** do Genesys Cloud CX, particularmente na tradução de voz e na disponibilidade de ferramentas.
- Os usuários observam as **funcionalidades ausentes** no Genesys Cloud CX, incluindo personalização limitada do painel e opções de relatórios complexas.
- Os usuários acham a **complexidade da interface** desafiadora, especialmente para os novatos que navegam por múltiplas funcionalidades e configurações.
- Os usuários acham as **capacidades de relatório inadequadas** do Genesys Cloud CX frustrantes, exigindo esforço extra para obter insights básicos.
- Os usuários acham a **curva de aprendizado íngreme** com o Genesys Cloud CX, pois a interface e os recursos podem ser confusos inicialmente.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Poder Omnicanal Centralizado com Relatórios em Tempo Real Perspicazes"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Usuário Verificado em Tecnologia da Informação e Serviços_

[Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13150184)

**["Configuração Sem Esforço, Integrações Poderosas"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [Para que é usado o Genesys Cloud CX?](https://www.g2.com/pt/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/pt/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [Quais são os 4 benefícios mais importantes do Active Directory?](https://www.g2.com/pt/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [O que o Genesys Cloud para Salesforce faz?](https://www.g2.com/pt/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/pt/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Textedly](https://www.g2.com/products/textedly/reviews)

Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,382

#### How Do G2 Users Rate Textedly?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Gathering:** 7.0/10 (Category avg: 8.4/10)
- **Targeting:** 7.6/10 (Category avg: 8.7/10)
- **Analytics:** 7.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Textedly?

- **Seller:** [Textedly](https://www.g2.com/sellers/textedly)
- **Company Website:** www.textedly.com
- **Year Founded:** 2015
- **HQ Location:** Los Angeles, CA
- **Twitter:** @textedly\_  
400 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bde44e1978ea2dc931990cb78c8ef78bc8eb746a281bbe06acb194bd63ec629&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18029956%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Non-Profit Organization Management, Real Estate
- **Company Size:** 66% Small, 28% Medium

#### What Do G2 Reviewers Say About Textedly?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Textedly for its **responsive customer support** , helping them navigate SMS marketing with ease and confidence.
- Users find Textedly remarkably **easy to use** , with an intuitive interface that simplifies mass text scheduling and tracking.
- Users appreciate the **helpful customer support** of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences.
- Users appreciate the **easy communication capabilities** of Textedly, enhancing customer engagement and response rates significantly.
- Users love the **efficiency of text messaging** with Textedly, saving time and improving appointment confirmations.

##### Cons

- Users find Textedly's pricing to be **expensive** , especially with fees for features that should be included in basic plans.
- Users are disappointed with the **missing features** like text list storage and higher-than-expected pricing for additional capabilities.
- Users express concerns about **SMS issues** such as message expiration, character counting, and limited app functionality.
- Users find the **learning curve challenging** with setup and initial processes being complex and unclear.
- Users find the **limited texting features** of Textedly restrict their communication efficiency and flexibility.

#### What Are Recent G2 Reviews of Textedly?

**["Textedly Is Easy to Use with truly Top-Tier Customer Support"](https://www.g2.com/survey_responses/textedly-review-13041290)**

**Rating:** 5.0/5.0 stars

_— Bethany V._

[Read full review](https://www.g2.com/survey_responses/textedly-review-13041290)

**["Textedly Has Made Our Marketing So Much Easier"](https://www.g2.com/survey_responses/textedly-review-13098157)**

**Rating:** 4.5/5.0 stars

_— Team S._

[Read full review](https://www.g2.com/survey_responses/textedly-review-13098157)

#### What Are G2 Users Discussing About Textedly?

- [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment
- [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms)
- [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments
- [How do you use Textedly?](https://www.g2.com/discussions/how-do-you-use-textedly) - 3 comments
- [What is Textedly?](https://www.g2.com/discussions/what-is-textedly) - 2 comments

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,725

#### How Do G2 Users Rate Fin?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.3/10 (Category avg: 8.4/10)
- **Targeting:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution.
- Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience.
- Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features.
- Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations.
- Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams.

##### Cons

- Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly.
- Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support.
- Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control.
- Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["Efficient AI Support with Some Routing Challenges"](https://www.g2.com/survey_responses/fin-review-7350999)**

**Rating:** 4.0/5.0 stars

_— Marianna A._

[Read full review](https://www.g2.com/survey_responses/fin-review-7350999)

**["End: Efficient technical support and an easy-to-use platform"](https://www.g2.com/survey_responses/fin-review-13135986)**

**Rating:** 4.5/5.0 stars

_— Ricardo M._

[Read full review](https://www.g2.com/survey_responses/fin-review-13135986)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [Klaviyo](https://www.g2.com/pt/products/klaviyo/reviews)

Klaviyo é a plataforma tudo-em-um que ajuda empresas B2C a crescer integrando marketing, análises e atendimento ao cliente em uma única solução. Impulsionado por dados unificados e IA embutida, Klaviyo capacita empresas B2C: - Orquestre seu marketing por e-mail, marketing por SMS, RCS, push, WhatsApp, avaliações, formulários e anúncios em uma única plataforma - Sincronize com mais de 400 ferramentas para capturar e unificar dados de comportamento - Mensagens, segmentos, tempo e criatividade otimizados por IA para aumentar conversões - Desbloqueie análises como RFM, relatórios de funil e insights de catálogo Ao capturar cada clique, compra e conversa em um perfil unificado, Klaviyo impulsiona a automação de marketing que conduz jornadas personalizadas e baseadas em gatilhos em todos os canais - sem necessidade de ferramentas extras ou configuração complexa. Junte-se a mais de 170.000 empresas que usam Klaviyo para criar uma verdadeira experiência omnicanal para seus clientes. Para saber mais sobre Klaviyo ou solicitar uma demonstração, visite www.klaviyo.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,312

#### How Do G2 Users Rate Klaviyo?

- **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 9.1/10)
- **Coleta de Leads:** 6.9/10 (Category avg: 8.4/10)
- **direcionamento:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 7.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Klaviyo?

- **Vendedor:** [Klaviyo](https://www.g2.com/pt/sellers/klaviyo)
- **Website da Empresa:** www.klaviyo.com
- **Ano de Fundação:** 2012
- **Localização da Sede:** Boston, Massachusetts
- **Twitter:** @klaviyo  
22,042 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf0686a2fa7814509c58ab9fe4a619a5e97259e7fe70e0f0c792644be6279c7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2908815%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,983 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, CEO
- **Top Industries:** Varejo, Marketing e Publicidade
- **Company Size:** 81% Small, 16% Medium

#### What Do G2 Reviewers Say About Klaviyo?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do Klaviyo, achando-o intuitivo para gerenciar campanhas e treinar outros.
- Os usuários adoram a **automação poderosa** do Klaviyo, permitindo campanhas de email marketing fáceis, eficazes e personalizadas.
- Os usuários valorizam a **automação poderosa** do Klaviyo, permitindo campanhas personalizadas que aumentam o engajamento e impulsionam a receita.
- Os usuários adoram o **agendamento e as integrações perfeitas** do Klaviyo, melhorando o gerenciamento de campanhas em várias plataformas.
- Os usuários adoram a **fácil integração** do Klaviyo, melhorando campanhas personalizadas e conectando-se efetivamente com os clientes.

##### Cons

- Os usuários acham o Klaviyo **caro** com suporte limitado, o que pode ser opressivo para iniciantes.
- Os usuários acham a **curva de aprendizado íngreme** no Klaviyo, especialmente os novatos que têm dificuldade com seus recursos não intuitivos.
- Os usuários expressam preocupações sobre **recursos ausentes** no Klaviyo, incluindo opções limitadas de canais e suporte ao cliente lento.
- Os usuários acham que os **recursos limitados** do Klaviyo prejudicam sua experiência, faltando profundidade e versatilidade para a gestão de marcas.
- Os usuários experimentam **suporte ao cliente ruim** , com acesso limitado e tempos de resposta lentos, especialmente no plano gratuito.

#### What Are Recent G2 Reviews of Klaviyo?

**["Plataforma Fácil de Usar para Automação de Marketing por Email"](https://www.g2.com/pt/survey_responses/klaviyo-review-12959044)**

**Rating:** 4.0/5.0 stars

_— Mohd danish K._

[Read full review](https://www.g2.com/pt/survey_responses/klaviyo-review-12959044)

**["Klaviyo Torna a Automação de Email Simples, Poderosa e Confiável"](https://www.g2.com/pt/survey_responses/klaviyo-review-12738916)**

**Rating:** 4.5/5.0 stars

_— Tejas K._

[Read full review](https://www.g2.com/pt/survey_responses/klaviyo-review-12738916)

#### What Are G2 Users Discussing About Klaviyo?

- [Para que é usado o Klaviyo?](https://www.g2.com/pt/discussions/what-is-klaviyo-used-for) - 2 comments
- [O que é o rastreamento UTM Klaviyo?](https://www.g2.com/pt/discussions/what-is-utm-tracking-klaviyo) - 3 comments
- [Como integrar o Klaviyo?](https://www.g2.com/pt/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote
- [O Klaviyo integra-se com o Shopify?](https://www.g2.com/pt/discussions/does-klaviyo-integrate-with-shopify) - 2 comments
- [Is Klaviyo a CRM?](https://www.g2.com/pt/discussions/is-klaviyo-a-crm)

### [Salesmsg](https://www.g2.com/products/salesmsg/reviews)

𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.

**Average Rating:** 4.7/5.0

**Total Reviews:** 406

#### How Do G2 Users Rate Salesmsg?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Gathering:** 9.0/10 (Category avg: 8.4/10)
- **Targeting:** 9.3/10 (Category avg: 8.7/10)
- **Analytics:** 9.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Salesmsg?

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Salesmsg?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication.
- Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much.
- Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes.
- Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency.
- Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues.

##### Cons

- Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability.
- Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience.
- Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability.
- Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts.
- Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version.

#### What Are Recent G2 Reviews of Salesmsg?

**["Easy-to-Navigate Platform with Regular Updates and Standout Support"](https://www.g2.com/survey_responses/salesmsg-review-12509445)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445)

**["Salesmsg’s Intuitive Interface Makes Getting Started Effortless"](https://www.g2.com/survey_responses/salesmsg-review-12949481)**

**Rating:** 4.0/5.0 stars

_— Hannah G._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481)

#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### [Text Request](https://www.g2.com/pt/products/text-request/reviews)

O Text Request é um software de mensagens de texto para empresas que conecta diretamente seu negócio aos seus clientes através do poder incomparável do envio de mensagens de texto. Atualize o número de telefone da sua empresa para enviar e receber mensagens de texto sem perder as capacidades de voz. Nosso software de mensagens de texto para empresas capacita franquias em crescimento e pequenas empresas a expandirem através de mensagens em massa (mensagens em lote), links de pagamento, lembretes de compromissos, gerenciamento de avaliações no Google, marketing por SMS e muito mais. Obtenha um atendimento ao cliente 5 estrelas, interface amigável, API de SMS e um processo simples de registro 10DLC que oferece suporte de luva branca, independentemente do seu plano. Também incluímos um aplicativo móvel, extensão para Chrome e versão para desktop, para que sua equipe possa enviar mensagens da maneira que desejar. Nosso fundador viu empresas lutarem com chamadas frias não atendidas, e-mails não lidos, troca de telefones pessoais e tempo valioso perdido. É por isso que nos dedicamos a construir uma plataforma de conversação por texto profundamente envolvente que se adapta às necessidades do seu negócio. O Text Request é a solução econômica para simplificar suas mensagens, para que você possa aumentar as taxas de retenção e a receita.

**Average Rating:** 4.6/5.0

**Total Reviews:** 953

#### How Do G2 Users Rate Text Request?

- **the product tem sido um bom parceiro comercial?:** 9.3/10 (Category avg: 9.1/10)
- **Coleta de Leads:** 8.1/10 (Category avg: 8.4/10)
- **direcionamento:** 8.5/10 (Category avg: 8.7/10)
- **Analytics:** 8.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Text Request?

- **Vendedor:** [Text Request](https://www.g2.com/pt/sellers/text-request)
- **Website da Empresa:** www.textrequest.com
- **Ano de Fundação:** 2014
- **Localização da Sede:** Chattanooga, Tennessee
- **Twitter:** @Text\_Request  
642 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dc395963b1bc8ed3fe4d22b948a90cf95156a1e093ef3b4ecbfeb46522f5d62e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4807820%2F&secure%5Burl_type%5D=linkedin_company_website)  
41 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Escritório, Proprietário
- **Top Industries:** Hospital e Cuidados de Saúde, Prática Médica
- **Company Size:** 65% Small, 31% Medium

#### What Do G2 Reviewers Say About Text Request?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **interface intuitiva e fácil de usar** do Text Request, melhorando a interação e o engajamento com os clientes.
- Os usuários valorizam a **comunicação sem esforço** proporcionada pelo Text Request, melhorando significativamente o atendimento ao cliente e a eficiência.
- Os usuários apreciam os recursos de **comunicação fácil** do Text Request, facilitando interações contínuas com clientes e colegas de trabalho.
- Os usuários acham o Text Request **intuitivo e fácil de usar** , melhorando significativamente a comunicação e o engajamento com os clientes.
- Os usuários valorizam os **recursos de interação com o cliente fáceis de usar** do Text Request, melhorando as estratégias de engajamento e comunicação de forma eficaz.

##### Cons

- Os usuários estão frustrados com **recursos ausentes** como conversas de atualização automática e opções melhoradas de personalização da interface do usuário.
- Os usuários encontram **recursos limitados** no Text Request, particularmente a falta de suporte para vídeo e preços pouco claros para os planos.
- Os usuários acham o **custo proibitivo** para pequenas e médias empresas em comparação com outras plataformas gratuitas disponíveis.
- Os usuários experimentam **notificações inconsistentes** , frequentemente recebendo sons para mensagens que já estão marcadas como lidas.
- Os usuários frequentemente enfrentam **falhas de software** que interrompem sua experiência de mensagens, causando frustrações e comunicações perdidas.

#### What Are Recent G2 Reviews of Text Request?

**["A melhor alternativa ao ZipWhip"](https://www.g2.com/pt/survey_responses/text-request-review-8982757)**

**Rating:** 5.0/5.0 stars

_— Jacqui B._

[Read full review](https://www.g2.com/pt/survey_responses/text-request-review-8982757)

**["Campanhas de Palavras-Chave Poderosas e Marcação de Mensagens para Métricas de Clientes Mais Claras"](https://www.g2.com/pt/survey_responses/text-request-review-12950921)**

**Rating:** 5.0/5.0 stars

_— Michael B._

[Read full review](https://www.g2.com/pt/survey_responses/text-request-review-12950921)

#### What Are G2 Users Discussing About Text Request?

- [Como você usa a solicitação de texto?](https://www.g2.com/pt/discussions/how-do-you-use-text-request) - 1 comment
- [O que é um texto de solicitação?](https://www.g2.com/pt/discussions/what-is-a-request-text) - 1 comment
- [What are texting features?](https://www.g2.com/pt/discussions/what-are-texting-features) - 1 comment
- [What are the common features of text messaging?](https://www.g2.com/pt/discussions/what-are-the-common-features-of-text-messaging)

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- [Account-Based Marketing](/categories/account-based-marketing)
- [Affiliate Marketing](/categories/affiliate-marketing)
- [App Store Optimization](/categories/app-store-optimization)
- [Audience Intelligence Platforms](/categories/audience-intelligence-platforms)
- [B2B Services Review Platforms](/categories/b2b-services-review-platforms)

- [Blogger Outreach](/categories/blogger-outreach)
- [Book Marketing Tools](/categories/book-marketing-tools)
- [Brand Intelligence](/categories/brand-intelligence)
- [Consumer Insights Platforms](/categories/consumer-insights-platforms)
- [Consumer Video Feedback](/categories/consumer-video-feedback)

- [Content Curation](/categories/content-curation)
- [Content Marketing](/categories/content-marketing)
- [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools)
- [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp)
- [Customer Journey Analytics](/categories/customer-journey-analytics)

[Browse Conversational Marketing Themes](/categories/conversational-marketing/themes)

 ![Yukta Rustagi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yukta Rustagi")
YR

Researched and written by [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi)

Updated October 3, 2024

Conversational marketing software, also known as messenger marketing software, engages potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers. Consumer brands leverage this technology to identify interested buyers on [social networks](https://www.g2.com/categories/social-networks) or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to [payment gateways](https://www.g2.com/categories/payment-gateway) or sales representatives to close transactions. Using built-in [chatbot](https://www.g2.com/categories/chatbots) and [artificial intelligence](https://www.g2.com/categories/artificial-intelligence) technology, sales departments can construct intelligent response flows that will guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses can then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation where it left off. Conversational marketing platforms help provide a higher standard of customer service at scale and simplify the overall buying process for potential customers around the world at any time of day. Successful use of these platforms can also generate valuable, qualified leads, provide high-level insights into customer demographics and preferences, and accelerate the sales cycle.

Products in the conversational marketing category typically share features of or integrate with [live chat](https://www.g2.com/categories/live-chat) and [chatbot software](https://www.g2.com/categories/chatbots) to produce real-time, meaningful dialogues with customers at different points in the buying journey. A number of these solutions involve a combination of automated and live human involvement on the business side—for example, chatbots can ping the appropriate salesperson to take control at critical points in the conversation. These products may also integrate with messengers on major [social networks](https://www.g2.com/categories/social-networks) as well as [SMS](https://www.g2.com/categories/mobile-marketing) or [email](https://www.g2.com/categories/email); certain visitor behaviors or trends on company social profiles or websites can trigger conversations. Conversational marketing protects may sync with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) or [payment gateways](https://www.g2.com/categories/payment-gateway) to provide detailed product information or complete transactions, respectively. This technology may integrate with or share features of [bot platforms](https://www.g2.com/categories/bot-platforms) to create unique messaging applications suited to the user’s needs. Elements of customer engagement on social networks are comparable to those of [social customer service](https://www.g2.com/categories/bot-platforms) tools.

To qualify for inclusion in the Conversational Marketing category, a product must:

- Assist in the creation of intelligent messaging bots that engage visitors on one or more channels
- Provide tools for creating personalized response flows within conversations
- Direct interested buyers to sales reps or online stores for purchasing goods or services in the event of successful conversations
- Track customer journeys and allow for follow-ups from chatbots or sales representatives

Top Tools at a Glance

| 

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CRM-native lead nurturing and conversational workflows

 | 

User Review

"Powerful GraphQL & UI Extensions That Streamline Complex Workflows"

 |
| 

 | 

AI SDR pipeline generation inside Salesforce

 | 

User Review

"Intuitive Chat Experiences with Powerful AI SDR and Exceptional Support"

 |
| 

 | 

Behavior-triggered email automation with CRM segmentation

 | 

User Review

"A super complete, powerful, and easy-to-use tool"

 |
| 

 | 

Multi-location review-to-conversation inbox consolidation

 | 

User Review

"A Software to Make Getting Reviews Easier"

 |
| 

 | 

Missed-lead recovery with AI-automated text follow-up

 | 

User Review

"Fees less like a review collection tool and more like a digital front desk"

 |
| 

 | 

AI-driven lead qualification with conversational email

 | 

User Review

"Revolutionized Our Lead Engagement Process"

 |
| 

 | 

Visitor-to-lead conversion with AI-automated chat flows

 | 

User Review

"Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"

 |
| 

 | 

Omnichannel lead capture with automated follow-up sequences

 | 

User Review

"Reducing Sales Complexity with a Centralized Platform"

 |
| 

 | 

Omnichannel bot-to-agent conversational routing

 | 

User Review

"Centralized Omnichannel Power with Insightful Real-Time Reporting"

 |

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Show More

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## How Do You Choose the Right Conversational Marketing Software?

### What You Should Know About Conversational Marketing Software

### What is Conversational Marketing Software?

Businesses today are focusing immensely on providing a better and authentic customer experience through conversational marketing tools. They aim to add a personal touch to their customer conversations to build trust and loyalty. Conversational marketing is a method of engaging with website visitors through personalized and real-time conversations with the help of targeted messaging, live chat, and intelligent chatbots. Real-time conversation enabled tools are also helping businesses glean accurate customer-related insights and focused targeting.

A conversational marketing tool is a powerful part of the tech stack of many B2B companies because it enables teams to engage with their most qualified prospects in real time, accelerate sales cycles, and close more deals, and these conversational marketing tools deliver immediate results that traditional lead forms and email nurture sequences take weeks to match. These tools are improving the marketing and sales fusion through an easy transition of qualified leads from marketing to sales, thus driving future growth for businesses.

Key Benefits of Conversational Marketing Software

- Creates a human buying experience with personalized and real-time conversations
- Engages, qualifies, and generates more leads at a quicker rate, shortening the sales cycle
- Helps gain valuable insights about customers and buyers
- Increases customer engagement and builds strong and valuable relationships

### Why Use Conversational Marketing Software?

Conversational marketing software helps businesses build relationships and create authentic experiences with customers and buyers with the power of real time conversations.

**Competitive edge —** For businesses to stay one step ahead of their competition, conversational marketing is an invaluable tool. From quicker and effective sales closures to discovering sharper customer insights, these tools are helping businesses grow tremendously.

Chatbots keep track of all the on-site visitors and engage with them through real-time personalized responses while notifying sales representatives of the most qualified leads and scheduling meetings for them. This ultimately shortens the sales cycle and produces more sales.

**Personalized and real-time interactive experience —** It may take weeks and sometimes months to build a relationship with a customer in a traditional marketing approach. Personalized and real-time conversations instantly build a bond with a website visitor and adds a personal touch to their buying experience. It induces a sense of trust and loyalty within customers and buyers.

**Shorter sales cycles —** Average sales cycles are very cumbersome and filled with many touchpoints, followed by the corresponding content that is supposed to push the prospect to the next milestone. Instead of making buyers go through impersonal communication methods like filling out time-consuming forms, an instant messaging technology can make the whole process shorter and simpler.

Conversational marketing tools like chatbots enable the sales team to get in touch with highly qualified leads quickly. They also help schedule on-spot sales meetings, notifying the sales representatives of a lead ready to talk.

**Ample amount of data —** Intelligent chatbots are highly personalized and allow marketers to ask more in-depth questions about their visitors. Chatbot-focused marketing produces a plethora of information about website visitors, which helps in understanding the needs and behavior of the consumer, allowing marketers to approach them with more personalized communication.

Chatbots integrate seamlessly with other applications, like [email marketing software](https://www.g2.com/categories/email-marketing), [CRM software](https://www.g2.com/categories/crm), [social media marketing software](https://www.g2.com/categories/social-media-marketing), etc., to build a comprehensive data reservoir.

**Marketing and sales fusion —** Conversational marketing tools help in leveraging unified marketing and sales efforts. Aligning marketing and sales has always been challenging. With Chatbots, the fusion of marketing and sales efforts is smoother and easier as it allows effortless transition of qualified leads from marketing to sales. Once a visitor establishes they are ready to speak to the sales team, the bot automatically notifies a salesperson. Chatbots also allow salespeople to access all the conversations to ensure their messaging is consistent with previous engagements. Advanced customer insights also play a major role in guiding prospects down the funnel which enables sales representatives to better understand possible opportunities and outcomes.

### Who Uses Conversational Marketing Software?

Conversational marketing tools are mainly used by customer service teams, sales teams, and marketing teams.

**Customer service teams —** Customer service teams use conversational marketing tools to communicate with website visitors that use the feature to ask questions or voice concerns. These tools allow customer service teams to be active throughout the day. Chatbots enabled with artificial intelligence (AI) help customer service teams by resolving simple questions quickly, giving them more time to tackle more complex queries.

**Sales teams —** Sales teams utilize conversational marketing tools to generate leads and move prospects faster up the sales funnel. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation.

**Marketing teams —** Marketing teams use conversational marketing tools to understand what is happening on their website and create personalized experience for their most qualified prospects through lead data, instant communication, and chatbots. Consumer brands leverage this technology to identify interested buyers on social networks or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to payment gateways or sales representatives to close transactions. Using built-in chatbot and AI technology, sales departments are able to construct intelligent response flows that guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation from where it left off.

### Kinds of Conversational Marketing Software

**Website pop-ups —** Pop-ups are small windows that pop up on web pages or websites. Marketers use pop-ups on their website to gain visitor attention and increase engagement.

**Social messaging apps —** Social messaging apps are another effective way to engage customers. Social messaging apps allow businesses to interact with their existing and potential customers, giving them a very personalized experience.

**SMS —** Businesses also leverage the conversations enacted through text messages or via SMS to engage customers.

### Conversational Marketing Software Features

Based on G2 reviews, sales and marketing teams evaluate conversational marketing software by comparing live chat responsiveness, CRM integration depth, and lead qualification accuracy. Products in the conversational marketing category typically share features of or integrate with live chat and chatbot software to produce real-time, meaningful dialogues with customers at different points in the buying journey.

**Personalized messaging —** Customers and buyers are seeking a highly personalized buying experience. This type of software allows for the customization and hyper-personalization of messaging as it pertains to a target audience.

**Live chat —** Real-time conversations with buyers and customers enable improved customer trust and loyalty as they keep them engaged and add a personal touch to their interactions through hyper-personalized experience. It also helps in discovering customer pain points and resolving issues faster. Employing a live chat tool improves and enhances the overall website experience.

**24/7 availability —** Chatbots never sleep, as such, they are available throughout the day to engage with new leads instantly. They help marketers never miss out on a lead and build a strong bottom line for the funnel.

**Reporting and analytics —** These tools include reporting based around specific and overall conversation results. They provide powerful insights into audience segments, consumer needs profiles, and sales performance to make faster decisions.

**Integrations —** These types of tools integrate with CRM software to power dashboards, workflows, and notification triggers, as well as marketing automation software to enable marketing campaign execution to targeted accounts.

**Sequencing —** This type of software helps with lead engagement even when buyers leave a website. With robust email tools and drip campaigns, they queue up a series of emails that give leads all the information they need to turn into customers. Every interaction with the content automatically triggers the perfect follow-up or next step.

**Lead generation —** Live chat is approachable for customers, so it is an easy way to begin a sales conversation. The informal nature of live chat makes a sales conversation more comfortable for the customer, presenting a great opportunity to initiate a sale.

**Cross-channel communication —** Conversations are enacted over social media, SMS, voice assistants, and pop-ups on websites. It allows marketers to reach out to their buyers or customers on the most relevant and preferred channels.

**Artifical intelligence (AI) —** Conversational AI prioritizes leads through lead scoring, market insights, and account-level insights with the help of AI technology. It engages leads in real time and provides them with a personalized customer experience through customized offers and communication.

[**Customer profiling**](https://www.g2.com/categories/conversational-marketing/f/profiles) **—** This feature allows creation and modification of customer profiles based on conversations. Customers are broken down into groups in terms of similar interests and goals. Marketers use customer profiling to identify common preferences and demographics of customers which ultimately helps them carve a better decision design.

Other features of conversational marketing software include [Lead Gathering](https://www.g2.com/categories/conversational-marketing/f/lead-gathering) and [Sales Conversions](https://www.g2.com/categories/conversational-marketing/f/sales-conversion).

### Trends Related to Conversational Marketing Software

Customers and buyers no longer need to wait for a response after filling out a form. Today, priorities for companies have moved towards providing highly optimized customer experience through the application of AI and natural language processing (NLP) enabled conversation marketing tools. Companies are focusing more on understanding their customer pain points and providing them with an unparalleled and personalized experience.

Chatbot technology, which has been around for quite some time, allows marketers to be continuously available without having to spend tons of money on operational costs. They are capable of answering a vast majority of standard user inquiries while routing the unanswered questions to human agents who possess a more in-depth knowledge of the problem. At the same time, chatbots are getting smarter over time because they learn from previous interactions and use that knowledge to answer future inquiries. Chatbots are very effective in producing the ROI from marketing efforts. Chatbots help turn anonymous traffic into a lead by initiating their interest in products and nurturing the customer and brand relationship.

**Messaging platforms —** Consumers prefer to communicate with brands via messaging, allowing conversational advertising to dominate messaging apps. For example, Facebook, Messenger, and WhatsApp have proven excellent in driving conversations that lead to sales; these platforms have proved to be the most natural way for marketers to reach out to their audiences.

**Hyper-personalization —** Highly optimized customer experience has, and continues to be, a focus area for marketers. Personalization is becoming crucial for engaging with consumers in a more human way. It also improves customer engagement and gives a professional interactive experience. Buyers tend to lose interest or drop out from a website within seconds because of non-personalized content or advertisements.

**Voice-driven interfaces —** Voice-enabled chatbots are enabling users to speak directly to the chatbots instead of tying their inquiries.

**Application of AI and NLP —** AI and NLP based chatbots are gaining popularity. They help with analyzing the customer’s behavior and search patterns and allow chatbots to act and respond faster than humans. An intelligent chatbot is one of the examples of AI in practice. Chatbots are programmed to be smart and intelligent with the help of AI and NLP technologies. High context-based chatbots are being developed that have to ability to remember details of past conversations and act accordingly. Voice recognition chatbot technology is becoming a powerful trend.

### Software and Services Related to Conversational Marketing Software

[**Conversational customer engagement software**](https://www.g2.com/categories/conversational-customer-engagement) **—** Conversational customer engagement software is an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing customers to interact with and be identified by the software using any channel at any time.

[**Live chat software**](https://www.g2.com/categories/live-chat) **—** Live chat software allows companies to communicate with their website visitors in real time via chat windows. Customer service representatives utilize live chat software to provide support to users who have questions regarding products or website navigation. Support agents prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns. Some features include reporting and analytics, interactive chat notifications, and conversation archiving.

[**Chatbots software**](https://www.g2.com/categories/chatbots) **—** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external customer-facing requests and internal employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.

[**AI sales assistant software**](https://www.g2.com/categories/ai-sales-assistant) **—** AI sales assistants, also referred to as AI virtual sales assistants, are tools that assist sales representatives by automating tasks and processes via embedded AI. These tasks include lead qualification and follow-up, pipeline management, forecasting, meeting scheduling, and data entry. AI sales assistants are most commonly leveraged by sales and marketing teams to automate routine tasks and free up time to handle more complex and involved responsibilities.

### Conversational Marketing Software FAQs

### Most Popular FAQs

#### Which conversational marketing software has the best reviews?

Across the Conversational Marketing category, the strongest ratings tend to go to platforms that pair real-time engagement with a genuinely smooth setup, rather than the broadest feature list.

- [Qualified](https://www.g2.com/products/qualified/reviews): Carries a large review base at a near-perfect rating, with its Piper agent turning website traffic into real conversations that sync cleanly with Salesforce.
- [Myna](https://www.g2.com/products/myna/reviews): Its intelligent conversation routing adapts to each interaction and can handle multiple conversations at once without a drop in response quality.
- [knock-ai](https://www.g2.com/products/knock-ai-knock-ai/reviews): Qualifies visitors based on real intent before booking a meeting, rather than just filling a calendar with unqualified calls.
- [Sender.net](https://www.g2.com/products/sender-net/reviews): A smaller name in this data set, though it posts some of the strongest price-to-value scores in the category alongside solid ease of use.

#### What is the best free conversational marketing software?

A handful of platforms genuinely offer a usable free tier rather than just a trial, which makes them the natural starting point for this question.

- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Its free tier connects marketing and sales, capturing engagement from website visits and content downloads without a paid plan required to start.
- [Tidio](https://www.g2.com/products/tidio/reviews): A free plan covers live chat, AI chatbot, and automation basics, with the widget going live within minutes of signup.
- [Smartsupp](https://www.g2.com/products/smartsupp/reviews): Combines live chat, AI chatbots, and visitor session recordings, with a free tier that keeps it accessible for small businesses.

#### Which conversational marketing software offers the most integrations?

Integration depth tends to matter most once a team wants conversation data flowing into a CRM or existing marketing stack automatically.

- [Qualified](https://www.g2.com/products/qualified/reviews): Syncs cleanly with Salesforce out of the box, removing a step most other tools still require manually.
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Connects marketing and sales data across the same platform, surfacing engagement history alongside email and content activity.
- [Birdeye](https://www.g2.com/products/birdeye/reviews): Adaptable enough to be configured differently for each client or business unit, which fits varied integration needs well.

#### Which is the best conversational marketing platform for lead generation?

The strongest fits here turn a visitor's real-time behavior into a qualified conversation, rather than just a static form fill.

- [Qualified](https://www.g2.com/products/qualified/reviews): Its Piper agent engages visitors the moment they land on the site, converting real-time traffic into conversations instead of another lead form.
- [Storylane](https://www.g2.com/products/storylane/reviews): Its RepX product powers an interactive, multi-modal demo chatbot that personalizes the experience to a visitor's stated persona before they ever talk to sales.
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Sequencing and audience filters let teams narrow down exactly who to target, tying lead capture directly to what they've already engaged with.

#### What conversational marketing software would you recommend?

The right pick depends on the specific job, but a few platforms come up across a wide range of use cases.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): A strong general pick thanks to how adaptable it is across different client needs and business types.
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews): Combines a full CRM with complex, layered automations, which long-time users describe as genuinely complete rather than assembled from add-ons.
- [Podium](https://www.g2.com/products/podium/reviews): Simple enough for a team to learn quickly, with integration and ease of use frequently cited as its core strengths.

#### Which conversational marketing platforms are highest rated for multi-channel contact, lead, and customer management?

The strongest fits here aren't the ones with the most channels listed, they're the ones where a text, a web chat, and a social message all land in the same contact record instead of three separate inboxes.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): Reviewers describe bringing texting, web chat, Facebook Messenger, and reviews into one dashboard, so a single contact's full history is visible no matter which channel they used to reach out.
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Reviewers point to a unified contact timeline that ties email opens, web visits, and conversations together, giving sales and marketing the same view of a lead's engagement across channels.
- [Podium](https://www.g2.com/products/podium/reviews): Built around turning texts, calls, and web chat into one lead and customer record, with reviewers citing its always-on response coverage across channels as a reason conversations don't get lost.

#### Which conversational marketing automation tools trigger on form submissions?

The most useful automations here don't just log a form fill, they kick off a real-time conversation or nurture sequence the moment someone submits, rather than waiting for a rep to notice a new lead in a list.

- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews): Reviewers specifically describe workflows triggered by form activity and page visits, automating outreach the moment a visitor converts rather than requiring manual follow-up.
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Reviewers highlight fully customizable forms feeding directly into automated workflows, so a submission can immediately trigger a nurture sequence or notify a rep.
- [Tidio](https://www.g2.com/products/tidio/reviews): Combines live chat and chatbot automation with visitor-triggered actions, letting a form fill or on-site event hand a conversation off automatically without custom code.

#### Do conversational marketing platforms support keyboard shortcuts like Alt+Enter to send a message?

Keyboard-driven send shortcuts are a common convention in high-volume live chat inboxes, but the exact key combination varies by platform and can change between releases, so it's worth checking a tool's current help docs rather than assuming one specific shortcut works everywhere.

- [LiveChat](https://www.g2.com/products/livechat/reviews): Built specifically around agent productivity, with reviewers citing its AI Copilot and suggested replies as features designed to help agents move through conversations faster.
- [Smartsupp](https://www.g2.com/products/smartsupp/reviews): Reviewers describe a straightforward, fast-moving chat interface suited to agents handling a high volume of conversations at once.
- [Birdeye](https://www.g2.com/products/birdeye/reviews): Reviewers note the interface lets multiple message threads be handled simultaneously without perceptible lag, which matters for agents relying on quick keyboard-driven replies.

#### What are the best conversational marketing platforms for solo recruiters?

This question is best answered by extension: a solo recruiter's core need  fast, personal, one-to-one text and chat outreach without a dedicated ops team is the same need this guide already covers for other lean, single-person operators.

- [Text Request](https://www.g2.com/products/text-request/reviews): Reviewers cite fast setup and quick training as reasons small, single-person operations get running without IT support, which fits a recruiter managing outreach alone.
- [Salesmsg](https://www.g2.com/products/salesmsg/reviews): Its HubSpot integration keeps two-way texting tied to existing contact records, which would let a solo recruiter track candidate conversations against a simple CRM rather than a separate spreadsheet.
- [Tidio](https://www.g2.com/products/tidio/reviews): A free tier and no-code setup mean a solo recruiter could stand up live chat on a personal site or landing page without budget approval or technical help.

### Small Business FAQs

#### What is the most affordable conversational marketing software for SMBs?

Within the[](https://www.g2.com/categories/conversational-marketing/small-business)[small business segment of Conversational Marketing](https://www.g2.com/categories/conversational-marketing/small-business), the platforms with the strongest price-to-value scores tend to be the ones built for lean teams from the start rather than scaled-down enterprise products.

- [Sender.net](https://www.g2.com/products/sender-net/reviews): Posts the highest price-to-value ratings in this category, alongside solid marks for ease of setup and support.
- [Smartsupp](https://www.g2.com/products/smartsupp/reviews): Its free tier and session-recording features give small businesses real functionality before any budget conversation is needed.
- [Text Request](https://www.g2.com/products/text-request/reviews): Setup is described as super easy, with training that goes quickly, keeping costs down for small teams without dedicated IT support.

#### What is the best conversational marketing software for startups?

Startups evaluating[](https://www.g2.com/categories/conversational-marketing/small-business)[small business conversational marketing](https://www.g2.com/categories/conversational-marketing/small-business) tools tend to favor a platform that a lean team can run without a dedicated ops person.

- [Myna](https://www.g2.com/products/myna/reviews): A smaller footprint overall, but its ability to handle multiple simultaneous conversations without losing quality suits startups fielding a sudden spike in inbound interest.
- [knock-ai](https://www.g2.com/products/knock-ai-knock-ai/reviews): Answers real product questions using a company's own content and qualifies visitors before booking time on an AE's calendar, cutting down wasted meetings early on.
- [Qualified](https://www.g2.com/products/qualified/reviews): Even among smaller companies, it posts some of the strongest satisfaction scores in the category, backed by a CSM-led onboarding process praised as excellent.

#### Which conversational marketing platform is the most user-friendly for startups?

Ease of use matters most at this stage, since the person configuring the chatbot is often the same person handling everything else.

- [Salesmsg](https://www.g2.com/products/salesmsg/reviews): Straightforward HubSpot integration and general ease of use make it simple to pick up.
- [Tidio](https://www.g2.com/products/tidio/reviews): Combines live chat, chatbot, and automation in one place, with enough customization to match a website's look without writing code.
- [Text Request](https://www.g2.com/products/text-request/reviews): Setup and training both move quickly, and it supports discrete group texts that other texting platforms handle less cleanly.

#### Which conversational marketing tool is easiest to set up for small teams?

Setup speed is one of the more differentiated ratings in this category, and small teams generally do best with a platform that's live the same day.

- [Tidio](https://www.g2.com/products/tidio/reviews): Small teams get live chat, chatbot, and automation running together fast, with enough customization to skip writing custom code.
- [Salesmsg](https://www.g2.com/products/salesmsg/reviews): Its HubSpot integration and overall ease of use come up often as reasons small teams get running quickly.
- [Text Request](https://www.g2.com/products/text-request/reviews): Customer support gets called out specifically for efficient, effective setup help and fast training.

#### Which conversational marketing tool is best for SMS and WhatsApp outreach?

Texting and WhatsApp-based outreach have their own compliance and delivery requirements, and a few platforms in this category are built specifically around that channel.

- [360Dialog](https://www.g2.com/products/360dialog/reviews): Provides the official WhatsApp Business API with coexistence setup, letting teams keep the existing mobile app and chat history while connecting the same number to broader systems.
- [Salesmsg](https://www.g2.com/products/salesmsg/reviews): Its HubSpot integration keeps two-way texting tied directly to existing contact records rather than living in a separate tool.
- [Textedly](https://www.g2.com/products/textedly/reviews): Built around mass texting at volume, combining ease of use with dependable delivery.

#### What are the key factors small software teams look for when choosing conversational marketing tools?

For a small software team, the calculus is different from a general small business: the tool has to fit into an existing dev stack without a dedicated implementation project, since there's usually no one whose full-time job is running the chat widget.

- Integration depth with tools already in use, so conversation data doesn't require a custom sync job to reach a CRM or product analytics stack.
- No-code or low-code customization, so a founder or engineer can adjust the widget without pulling in a designer or writing custom scripts.
- Pricing that scales with actual usage rather than a flat per-seat cost that penalizes a lean team.
- A setup that's live the same day, since small software teams rarely have the bandwidth for a multi-week rollout.

### Enterprise FAQs

#### What is best-rated conversational marketing software for large enterprises?

Within the[](https://www.g2.com/categories/conversational-marketing/enterprise)[Enterprise segment of Conversational Marketing](https://www.g2.com/categories/conversational-marketing/enterprise), a smaller set of platforms have the review volume from large organizations to back up a strong rating.

- [Qualified](https://www.g2.com/products/qualified/reviews): Holds up especially well at the enterprise level, with the same Salesforce-native conversation engine that smaller teams rely on scaling cleanly.
- [Birdeye](https://www.g2.com/products/birdeye/reviews): The same adaptability across business units that works for smaller, single-location teams carries over at enterprise scale.
- [Myna](https://www.g2.com/products/myna/reviews): A smaller footprint at this scale so far, but its conversation-routing engine draws consistently strong marks from the larger accounts already using it.

#### What is the most reliable conversational marketing tool for enterprises?

Reliability at this scale tends to come down to support responsiveness and administrative control, since large organizations need both to keep conversations running smoothly across many teams.

- [Qualified](https://www.g2.com/products/qualified/reviews): Enterprise accounts describe a highly engaged CSM team that stays involved well past initial onboarding.
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Its combined marketing-and-sales data view gives large teams one place to track engagement rather than piecing it together from separate tools.
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews): A smaller sample at the enterprise level, but support quality and day-to-day usability both come up consistently as strengths.

#### What is best-reviewed conversational marketing software for enterprise system integration?

Enterprise rollouts depend on a platform connecting cleanly into an existing CRM and marketing stack rather than running as a disconnected add-on.

- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Ties marketing and sales engagement data together on one platform, which large teams point to as a reason it fits into existing workflows.
- [Birdeye](https://www.g2.com/products/birdeye/reviews): Its adaptability lets large organizations configure it differently across departments or locations without losing a shared foundation.
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews): An intuitive tool with a broad integrations portfolio that connects into the systems teams already use for campaigns.

#### Which conversational marketing platform is built for enterprise account-based marketing and lead generation?

At enterprise scale, lead generation often means coordinating marketing and sales around specific target accounts rather than broad, one-off conversations.

- [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews): Identifies and tracks target accounts based on intent signals and website activity, promoting the sales-marketing alignment ABM programs depend on.
- [Qualified](https://www.g2.com/products/qualified/reviews): Ties real-time conversations directly to account records in Salesforce, giving enterprise revenue teams a live view of engagement against target accounts.
- [Storylane](https://www.g2.com/products/storylane/reviews): Its personalized, persona-aware demo experiences give enterprise marketing teams a way to qualify and engage accounts before a rep ever gets involved.

#### What is the most secure conversational marketing platform for enterprise data governance?

Compliance-focused enterprise buyers tend to favor platforms backed by a mature vendor ecosystem with established data governance practices.

- [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews): Built on Salesforce's enterprise data infrastructure, with steady improvement as its AI capabilities continue to mature.
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): A long-established platform whose combined marketing and sales data model gives large organizations one governed source of engagement history.
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews): Straightforward day-to-day operation paired with responsive support, which matters when large teams need governed access across many users.