--- title: LeadDesk Reviews meta\_title: 'LeadDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how LeadDesk works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 12 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # LeadDesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by LeadDesk but has limited features. Are you part of the LeadDesk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX. * * * Seller [LeadDesk](https://www.g2.com/sellers/leaddesk) Discussions [LeadDesk Community](https://www.g2.com/products/leaddesk/discuss) Languages Supported Danish, German, English, Finnish, Dutch, Norwegian, Spanish, Swedish Overview by Sebastian Lindgren Show More ## Pricing Pricing provided by LeadDesk. ### Instant 89€ / licence per month ### Essential 99€ /licence per month [ View More Pricing Information ](https://www.g2.com/products/leaddesk/pricing) ## Top-Rated Alternatives [ ![CloudTalk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CloudTalk") CloudTalk 4.4/5(1,851) ](https://www.g2.com/products/cloudtalk/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/leaddesk/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![Neil A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neil A.") NA Neil A. founder Small-Business (50 or fewer emp.) 6/4/2025 "Poor customer service and unclear contract terms. Feels misleading and untrustworthy." 0/5 What do you like best about LeadDesk? they use to be great but now its outdated the layout is okay Review collected by and hosted on G2.com. What do you dislike about LeadDesk? Poor customer service and unclear contract terms. Feels misleading and untrustworthy. There are much better options for half the price, better quality and propper contracts Review collected by and hosted on G2.com. What problems is LeadDesk solving and how is that benefiting you? used for telemarketing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mayank A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank A.") MA Mayank A. Small-Business (50 or fewer emp.) 3/27/2024 ""Best Tool for Sales Team"" 5/5 What do you like best about LeadDesk? It is very easy to use and saves so much time as we can you use auto dialer mode of this tool. It increase call count so that we can connect with so many new clients in a single day. Because of that we can generate many leads and helps to meet the target of the company. Review collected by and hosted on G2.com. What do you dislike about LeadDesk? I didn't find anything negative as of now. Review collected by and hosted on G2.com. What problems is LeadDesk solving and how is that benefiting you? In our company, our primary profile is sales and we need to connect so many clients in a day to generate leads and with the help of leaddesk it is become easier to conncet with client as in this tool we can find the auto dialer mode so we can conncet so many clients in a day. Also, we can track the outbound calls. As we can conncet so many clients in a day so it will helps to increase the lead generation and make our work easier and effective. It saves our so much time and we don't need to do extra efforts for leads generation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![sahil k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sahil k.") SK sahil k. Key Account Manager Mid-Market (51-1000 emp.) 3/27/2024 "User-Friendly Interface" 5/5 What do you like best about LeadDesk? LeadDesk boasts an intuitive and user-friendly interface, making it easy for agents and managers to navigate through various features and functionalities. The layout is well-organized, allowing users to access essential tools and information without unnecessary complexity. Review collected by and hosted on G2.com. What do you dislike about LeadDesk? New users, especially those unfamiliar with similar software, may experience a learning curve that could temporarily be a little chalenges. Review collected by and hosted on G2.com. What problems is LeadDesk solving and how is that benefiting you? By automating repetitive tasks and providing tools for efficient call handling, LeadDesk helps boost productivity within sales and contact center teams. Features like predictive dialing and call scripting enable agents to make more calls in less time while maintaining quality interactions with customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aman K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman K.") AK Aman K. Help Desk Executive Mid-Market (51-1000 emp.) 2/22/2024 "Best contact centre service provider" 4/5 What do you like best about LeadDesk? This platform provides great platform to organise outbound calls and service. Helps in providing high definition voices over calls while contacting the customers. It also helps in organising service records in a very user friendly manner. User interface is very easy to use. Review collected by and hosted on G2.com. What do you dislike about LeadDesk? I didn't find anything which can be disliked here. Review collected by and hosted on G2.com. What problems is LeadDesk solving and how is that benefiting you? It is helping me to keep track of all outbound calls and raised queries so that it can be tracked and solved within the SLA. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Pooja S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pooja S.") PS Pooja S. Senior Consultant on behalf of LinkedIn Small-Business (50 or fewer emp.) 3/26/2024 "Great tool for the business" 3.5/5 What do you like best about LeadDesk? Easy tool to use, friendly interface, excellent for sales and marketing, great customer support as well. Review collected by and hosted on G2.com. What do you dislike about LeadDesk? The clarity in the calls sometimes drops, but nothing major and the support team is quick to fix whenever the issue arises. Review collected by and hosted on G2.com. What problems is LeadDesk solving and how is that benefiting you? The calling process is smooth, simple, and fast, which in turn makes the conversion easy for the business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Pritam G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pritam G.") PG Pritam G. Senior Marketing Manager Small-Business (50 or fewer emp.) 3/5/2024 "LeadDesk honest review" 4.5/5 What do you like best about LeadDesk? LeadDesk has really helped boost our sales and streamline internal training processes. The best is it has a lot of predictive dialer modes and helps my callers to asses and prepare for the call accordingly Review collected by and hosted on G2.com. What do you dislike about LeadDesk? Frankly, there is nothing much to dislike about it. Review collected by and hosted on G2.com. What problems is LeadDesk solving and how is that benefiting you? LeadDesk helped me train my employees much better with its easy and time effective modules. Also helped us train our employees remotely. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ankit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit P.") AP Ankit P. Business Development Executive Mid-Market (51-1000 emp.) 10/23/2023 "Excellent sales tool with multiple features" 5/5 What do you like best about LeadDesk? It's an best software for sales process in your organisation , I am using it from last few months and It gives very good results . It increases our Closures. It's easy to use and I'm using it frequently , it have good. Features . Review collected by and hosted on G2.com. What do you dislike about LeadDesk? Customer service is not up to the mark ,I hope you'll improve it . Apart from this it's perfect. Review collected by and hosted on G2.com. What problems is LeadDesk solving and how is that benefiting you? It saves alot of time by managing leads and also it saves our extra efforts by providing qualified leads Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 9/7/2023 "Efficient and reliable solution" 2.5/5 What do you like best about LeadDesk? It has significantly streamlined out lead Management process. This software has proven it Self to be valued tool for our sales team, and I'm satisfied with the performance. Review collected by and hosted on G2.com. What do you dislike about LeadDesk? Customer support response time his poor which is frustrating for business relying heavily on the software for their operations. And mobile apps latest update should be improved it's UI is not at all friendly. Review collected by and hosted on G2.com. What problems is LeadDesk solving and how is that benefiting you? Primarily solves the problem of lead Management, sales engagement, and communication for those who involved in is sales.and customer success. Also helping with multiple channels engagement and work flow automation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VD Vishaw D. Sales Head Mid-Market (51-1000 emp.) 8/11/2022 "One of the best sales tools I've ever used" 4.5/5 What do you like best about LeadDesk? This software makes 'sales call handling' very easy, because of its user-friendly interface, new users adopt this easily. With the help of its auto dialer mode, the caller can increase his call count and generate more revenue for the business. Review collected by and hosted on G2.com. What do you dislike about LeadDesk? Although I like all its features, yes I would definitely like to say that its mobile functionality can be improved a bit more. With the increase in mobile functionality, users will be able to use it better Review collected by and hosted on G2.com. What problems is LeadDesk solving and how is that benefiting you? If you talk about sales software, then it proves to be a better option, It helps the salesperson to maintain the data and increase the number of callings. Due to which it becomes very easy to manage the customer and solve their problem. It is also proving to be a better option for freelancers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MH Martin H. Partner Mid-Market (51-1000 emp.) 11/18/2020 "Good reporting tools/good customer service(including key account mngrs)." 5/5 What do you like best about LeadDesk? The reporting tools are especially important to us because of the increasing need for insight and measurment of different KPIs and/or OKR. These are important factors to be competetive in the increasingly hyper-competetive climate that is direct sales. Review collected by and hosted on G2.com. What do you dislike about LeadDesk? We have had some difficulties with low-sound and crackling due to servers issues. Nothing extraordinary. Review collected by and hosted on G2.com. Recommendations to others considering LeadDesk: KPI, OKR's etc is becmoning increasingly more important to be competetive in any market. Most markets are becoming hyper-competetive. With LeadDesk you will have the right reporting tools to measure the key point indicators needed to make changes to your business. Also LeadDesk' key account managers and IT support are really easy to deal with. They will guide you and dont get annoyed when your lack of computer knowledge shines bright :) Review collected by and hosted on G2.com. What problems is LeadDesk solving and how is that benefiting you? The detection of automatic phone-answering is important to us due to the efficiency of our man-days and therefore our net income. The benefits of the good reporting tools is something I have benefited from as a project coordinator. Review collected by and hosted on G2.com. Show More Response from Sebastian Lindgren of LeadDesk [Editedit](https://www.g2.com/survey_responses/leaddesk-review-4478273/official_response/edit) Hi Martin, Thank you for the great review. Pleased to hear that you are happy with LeadDesk and that our reporting tools are helping you. As you said, insight and measurement are key in today's hyper-competitive business. Thus we will be launching a new Analytics add-on to ensure that customers get even better reporting possibilities if needed. I'll have your account manager reach out to you on this and also see how we can help solve the sound issues. All the best, Sebastian from LeadDesk Current UserValidated ReviewerSource: Organic ## Questions about LeadDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LeadDesk ](https://www.g2.com/products/leaddesk/discussions/new) MH Martin Hansen • Last activity over 5 years ago Will there be more analytic tools in the future? Some basic graphics could also be nice. F.ex showing the portions of different products in a pie-diagram. Just really basic. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/33975-will-there-be-more-analytic-tools-in-the-future-some-basic-graphics-could-also-be-nice-f-ex-showing-the-portions-of-different-products-in-a-pie-diagram-just-really-basic) GU Guest User What is LeadDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-leaddesk-used-for) [ View all Discussions ](https://www.g2.com/products/leaddesk/discuss) ## Pricing Options Pricing provided by LeadDesk. ### Instant 89€ / licence per month ### Essential 99€ /licence per month ### Advanced 129€ /licence per month [ View More Pricing Information ](https://www.g2.com/products/leaddesk/pricing) ##### Categories on G2 [Sales Engagement](https://www.g2.com/categories/sales-engagement)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Help Desk](https://www.g2.com/categories/help-desk) [Sales Engagement](https://www.g2.com/categories/sales-engagement)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Help Desk](https://www.g2.com/categories/help-desk)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best speech-to-text app for large corporate use](https://www.g2.com/discussions/best-speech-to-text-app-for-large-corporate-use)[Which is the best performance management solution for a mid-sized IT firm](https://www.g2.com/discussions/which-is-the-best-performance-management-solution-for-a-mid-sized-it-firm)[What is the best punch list software for construction projects tracking final defects and rework?](https://www.g2.com/discussions/what-is-the-best-punch-list-software-for-construction-projects-tracking-final-defects-and-rework) [Best relational database software for tech startups](https://www.g2.com/discussions/what-s-the-best-relational-database-software-for-tech-startups)[Top tools for visualizing big data](https://www.g2.com/discussions/what-are-the-top-tools-for-visualizing-big-data)[Pros and Cons Details](https://www.g2.com/products/leaddesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)