Very organized, easy to navigate. Has a number of useful features needed for our firm. Wouldn't want to use any other system! Review collected by and hosted on G2.com.

Use this program everyday and there are frequent lags recently. Were it take awhile to load a matter. The customer support lets us know when there is a problem. I appreciate the transparency and communication. Review collected by and hosted on G2.com.

It has the reports, tags, and features we needed. Review collected by and hosted on G2.com.

At times, it feels too slow, especially during peak hours. Review collected by and hosted on G2.com.

Lawmatics is an all-in-one platform that helps streamline our client communication, automate follow-ups, and track leads effectively. The interface is intuitive, and it’s easy to customize workflows to match our firm’s processes. Their customer support team is responsive and helpful whenever we have questions. Review collected by and hosted on G2.com.

While the reporting features are useful, I believe there’s room for improvement in audience targeting for campaigns. Currently, if you want to send an email to multiple audiences, you have to create and send separate emails for each. It would be much more efficient to choose multiple audiences for a single campaign send.

Additionally, editing an audience could be faster. When I go to check my audience, the system displays all contacts instead of just the selected group, which makes quick adjustments more time-consuming. Review collected by and hosted on G2.com.

The experience and support has always been amazing with lawmatics, the automations work great, the new updates and patches make great changes to help quality-of-life xp. The best usage I had using lawmatics is the API, very complete and let you do a ton of stuff, even if the software itself doesn't have one thing or other I can tottally make up with it the API Review collected by and hosted on G2.com.

The worst thing I would say is the lack of filters and organization tools. I would love to have periods when something happened, like, in this day/hour the lead went from this to this stage, or at that time this happened to the lead and I can filter the leads based on when this thing happened, like, "i want every lead that became SLR (custom tag) after X day" Review collected by and hosted on G2.com.

The most helpful thing about Lawmatics is the ease in terms of reviewing matters. I can look at one matter and see who left a note and when, if a client opens an email, if they have signed a document, send a text, and sometimes even all email correspondence! It is such a nice tool and so easy to navigate when looking directly at something. I use it everyday and hardly ever find any issues with the application. Review collected by and hosted on G2.com.

The only downside I can think of is the complexity of Lawmatics as a whole. When looking at specific matters it is very easy to navigate but when you want to explore deeper than that, say draft a document or set up notifications for text threads, it is quite hard to figure out how to do these things. Someone just starting out would definitely need a tutorial to use Lawmatics efficiently and effectively. Review collected by and hosted on G2.com.

I like the ease of use of the Lawmatics app. The pipeline is great and effective. It was quite easy to set up. Review collected by and hosted on G2.com.

I would appreciate other authentication options, not just text. Review collected by and hosted on G2.com.

Our law firm manages a very large caseload, and Lawmatics has continually evolved both their platform and their approach to ensure we get the most out of their service. Their commitment to adapting and improving is truly appreciated and reflects how much they care about their clients’ success. Review collected by and hosted on G2.com.

The only drawback we have experienced with Lawmatics is that their SMS feature does not display any messages the client sends prior to the creation of their file. This has, at times, led to issues with upset clients. While Lawmatics does offer a third-party SMS integration that addresses this limitation, we prefer to have everything under one system rather than using additional third-party applications. Review collected by and hosted on G2.com.

Great way to keep organized, especially when you have a many hands working on the same project. Review collected by and hosted on G2.com.

Updates are taking some time to get used to. Review collected by and hosted on G2.com.

I have used Lawmatics since the inception of my firm. During that time, there have been a lot of upgrades and additions to the program. I use it daily in my practice as my CRM, to keep record and notes of everyone that has scheduled an appointment, to send emails to potential clients, and to send out documents for electronic signature.

The program is very easy to use and the monthly webinars that the company provides to update clients on new features and how to use existing features is top notch.

I highly recommend Lawmatics! Review collected by and hosted on G2.com.

Although the team is pretty responsive by email, it would be great if there was live telephone support. For attorneys who bill, a built-in timer would be a great feature. Review collected by and hosted on G2.com.

I use Lawmatics because it is first and foremost an automation platform. There is the flexibility to automate virtually everything. All the other platforms I was using were too limited in terms of client intake, scheduling, document building, and etc. Lawmatics allowed me to create the customized, streamlined workflows that I wanted to keep me efficient, accurate, and on pace. The customer support (as long as you don't get the new AI), is extremely responsive, courteous, and helpful. And I really appreciate Lawmatic's attitude of always hearing feedback and improving. I get excited every time I get a new email announcing new features. And these emails come quite frequently. Review collected by and hosted on G2.com.

While excelling at automation, marketing, CRM (which most other platforms have been weak), Lawmatics ironically has been weak where the other platforms are strong. This included billing, time tracking, document management, and integrations. Over time, Lawmatics has added many of these features, but in some cases they are still unrefined or lacking compared to other platforms. For example, Lawmatic's basica billing/time tracker currently doesn't allow a user to set custom billable rates on a matter-by-matter, or client-by-client basis. Lawmatic just added the ability to sync folders with OneDrive (which I've been wanting!!), but the feature doesn't let you select how the folders are named -- and unfortunately the folder names go as follows: [Prefix FirstName LastName], whereas I would go with [LastName, FirstName]. Review collected by and hosted on G2.com.