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UF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

8/4/2022

"Functional but not perfect"

3/5

What do you like best about Lavu?

The POS front-end interface is simple and easy to use for high-volume restaurants Review collected by and hosted on G2.com.

What do you dislike about Lavu?

Technical customer service can be lacking. The split check feature is confusing and not super functional. Glitches occur with sending orders and occasionally losing data. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu

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Hi! Thank you for your feedback, we love hearing from our customers firsthand on what we can make improvements to. We're glad that Lavu is doing its job for you, but of course we always want to exceed expectations. If you have any questions, please reach out to us at (855) 767-5288 anytime!

UR

Verified User in Restaurants

Small-Business (50 or fewer emp.)

6/8/2022

"Customer service technical support was very helpful and patient!"

5/5

What do you like best about Lavu?

Lavu is an easy to use POS system that offers great customer support. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

There isn't really anything I can think of. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu

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Hi! Thank you for the feedback, we really appreciate hearing from our customers! We are so happy our Customer Success team could help you with your issue.

SH

Stephen H.

President

Small-Business (50 or fewer emp.)

5/20/2021

"Awful results, no accountability"

0/5

What do you like best about Lavu?

That we have moved on to another system. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

For some reason, our Lavu system was dropping about 2 to 5% of our transactions. The issue was not traceable to us except by noting the discrepancy in our bank account deposits versus the Lavu reports. In repeated calls, Lavu was unable to determine the problem. After losing over $35k, a representative of Lavu showed us how to "recapture" a small number of those transactions, but the other revenue was lost. Lavu had no explanation for how the problem occurred. Lavu was unresponsive as to our request that it cover any part of our loss. When we finally corresponded through a lawyer, they hired a couple of lawyers from Park Avenue who basically told us to pound sand. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu

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Hi Stephen, first off, I want to apologize that you had to deal with these issues while using Lavu, and we are sorry that you have moved on to a new POS system. We would love to figure out a way to make this right, and clear up any remaining issues. Please reach out to our support team and we would be happy to speak with you.

GB

Guy B.

Owner

Small-Business (50 or fewer emp.)

9/18/2019

"STAY AWAY"

0/5

What do you like best about Lavu?

Being an iPad based system it theoretically offer mobility and flexibility Review collected by and hosted on G2.com.

What do you dislike about Lavu?

The system being cloud based has no functioning offline mode and when your connection is down or their servers crash (which happens often), you are out of luck. No credit card processing, no orders sent to the kitchen. Review collected by and hosted on G2.com.

Recommendations to others considering Lavu:

I purchased a complete system from LAVU this past April with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. We are now almost at the end of September, just this past week they delivered the last remaining hardware piece originally promised, 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. Review collected by and hosted on G2.com.

What problems is Lavu solving and how is that benefiting you?

They have horrible customer support, the most common answer you can expect is "we'll deal with this issue via a future software upgrade" Review collected by and hosted on G2.com.

Response from Hilary Wainwright of Lavu

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Guy, we are sorry to hear about the issues you've been dealing with and that your initial experience with Lavu has not been positive. We strive to address customer pain points in all our new releases and we have made a number of enhancements since you joined us. In response to feedback like yours we have launched the best-in-class offline mode. You can contact our support team at 855-528-8457 and one of our team members will help you get updated to the latest version of our app and enable offline mode on your devices. We appreciate your business and look forward to helping you get the most out of Lavu.

CM

C Marie M.

Auditor/Accounting

Gambling & Casinos

Small-Business (50 or fewer emp.)

11/13/2018

"Good Option!"

3.5/5

What do you like best about Lavu?

I really like the control I have over the POS user interface. Lavu will have a team build it for you, but I like that I was able to do it all myself! It has the ability to setup pictures even for your menu items. It can be as fancy as you'd like, or as simple. It works anyway you want it. We used this sytem in a non traditional way while waiting fo have the funding to purchase the register, and it blew our minds how amazinly it worked even for that! Review collected by and hosted on G2.com.

What do you dislike about Lavu?

I do not like navigating around the internet interface. To me, the layout isn't very user-friendly and is confusing. I wasn't given an intro to the program like most, so it may have been explained in that, I just don't know. The layout just doesn't seem logical at all. I'm sure it will improve over time. Review collected by and hosted on G2.com.

Recommendations to others considering Lavu:

If you're looking for good option at less the expense, this works wonderful! I done research for months before going to Lavu and we're sure glad we did. Our speed of service has increased more than double of that which we had before the system! Review collected by and hosted on G2.com.

What problems is Lavu solving and how is that benefiting you?

We have virtually eliminated miscommunication within the staff using the POS to print to a kitchen printer. Now if there are errors, it is due to the lack of reading the entire line item on the print out. The system cannot fix human error, but it surely eliminates a lot of that even! Review collected by and hosted on G2.com.

Response from Hilary Wainwright of Lavu

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Thanks so much for the comprehensive review. We're glad to hear you're having a good experience with Lavu and are working diligently on the issues you've noted. If you'd like to recommend Lavu check out our new referral program. https://www.lavu.com/referral-partner-program

AJ

Anna J.

Office Manager

Small-Business (50 or fewer emp.)

11/14/2018

"Fantastic customer support but software tweaks still needed"

3.5/5

What do you like best about Lavu?

Customer support, by far. Questions are quickly answered, and every interaction with CSR's, sales and training departments have been professional and any questions thoroughly answered. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

The POS software itself needs tweaks to be more quick-service friendly. Example: it's hard-wired that you need a customer's phone number, first and last name in order to start an order. Also, once you search for a customer by phone #, if they aren't in the database, it doesn't automatically re-populate the phone # into the new customer record, requiring that you re-enter it. So, creating customer records is a slow process, and not really practical when handling any kind of volume. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu

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Hi Anna, we're happy to hear that Lavu is helping your business become more efficient! Our customer support team is always happy to help :)

CR

Chris R.

Owner

Small-Business (50 or fewer emp.)

11/13/2018

"Decent system with good online service - clunky back end"

3/5

What do you like best about Lavu?

Hand held ordering is great. Learning for servers is very simple.

Very easy to view sales from back end app on my phone, computer or tablet.

Love the KDS. I wish it was a touch screen but you learn to live with it. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

The back end isn't very user friendly for reports. Phone service is bad.

Too many errors in the reports when downloading. Review collected by and hosted on G2.com.

Recommendations to others considering Lavu:

I liked Touch Bistro front end better but they didn't have a KDS which is a must.

Toast was good but they make you use a specific provider. I guess Lavu is supposed to be neutral but not exactly.. It was a bit confusing. Review collected by and hosted on G2.com.

What problems is Lavu solving and how is that benefiting you?

Can't download reports or break up data like I'd like.

The biggest benefit is table side ordering. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu

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Hi Chris, thanks for letting us know how using Lavu is going for you! We love our KDS too, it's great! We've been improving our backend to make reporting and analytics as streamlined as possible. Please let us know if you have any other issues!

AR

Verified User in Restaurants

Mid-Market (51-1000 emp.)

11/27/2018

"Some Great features, but weird glitches"

3.5/5

What do you like best about Lavu?

Pretty user friendly and customer support usually knows how to fix what I need them to fix. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

Weird glitches lately. All of a sudden things that were working fine, will stop working. For example running gift cards stopped working (Selling and charging) at one of our locations. Also we did a price increase and each location had a weird glitch in parts of the system that had worked fine before, which was weird since the only changes were to the menu on the features.

Also missing easy simple things like totaling inventory. Why hav the ability to update pricing and counts if it doesn't total it. Review collected by and hosted on G2.com.

Recommendations to others considering Lavu:

I would recommend but with full disclosure of issues. Review collected by and hosted on G2.com.

What problems is Lavu solving and how is that benefiting you?

We have been with Lavu for 4 years now and love the reports and how it is able to ingrate with our accounting system, it has made us much more responsive and helped us avoid bigger issues. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu

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First off, we'd like to thank you for being a loyal Lavu customer for over 4 years, that great to hear! We are constantly striving to make our system perfect, especially when it comes to glitches. We are well on our way to removing all issues. Please let us know if you need anything!

AR

Verified User in Restaurants

Small-Business (50 or fewer emp.)

11/20/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Lavu: Going above and beyond for Merchants and ReSellers"

5/5

What do you like best about Lavu?

I enjoyed working with Jesse C to get the gift cards working. This has been a back and forth issue and this particular team member went above and beyond to make sure our merchants were set up correctly for Lavu Gift. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

everyone is NOT on the same page and different people give different answers. I called in and was told that Lavu gift does not work with EMV terminals, then when I spoke with a manager they said it works with Dejavoo devices not PAX. However I have called in previously and had Lavu Gift set up on a PAX device. Review collected by and hosted on G2.com.

What problems is Lavu solving and how is that benefiting you?

We are solving the ability to use an EMV device to accept Lavu Gift credit cards. This has been very beneficial as we have had merchants that switch to our processing and to EMV so that they can accept gift cards too. People dont want a million devices to accept different payments. We have made it so they can accept all cards through their EMV terminal. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu

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Thanks so much for letting us know how great it is to work with us! We appreciate the business, and we are always happy to help with anything you may need!

UN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/15/2018

"Useful Product - Sales & Support Disconnect"

3.5/5

What do you like best about Lavu?

The platform seems to be a very useful product. Cloud Based. Good Up Time. Pretty Customizable on the fly, Has Useful Reports & Tracking in the back office. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

Can only use with Apple IPad, Onboarding training much too insufficient especially at management level which causes far too long a learning curve for implementation. Requires extensive...weeks...of trying to self-learn management level through their online video and articles as well as extensive trial and error...not good for high volume businesses. Communication disconnect between the sales and support departments regarding the our business model and specific needs caused a 30 to 45 minute waste of onboarding training time. Sales department made promises that the support department didn't meet. System REQUIRES a printer even though we made it clear from the first sales conversation that we are a paperless operation. Claim to have 24/7/365 Technical Support however 3 times out of 5 we were unable to get support when we needed. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu

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Hello, thank you for your review. We are glad to hear you like the Lavu product, including reporting, tracking, and customization. We are sorry to hear that your team had issues while onboarding and training. We know training can be extensive, but we only want our customers to know the in's and out's of the system so they can take full advantage of our POS. If we can help, please reach out and we'd love to fix this.