Hope W.
HW
Hope W.
Accounting Manager
Small-Business (50 or fewer emp.)
"Lavu has a nice looking interface."
4/5
What do you like best about Lavu?

The ease of making changes with menu items and categories as our items change often. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

Some reports do not always tie out with each other. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu
Edit edit

Hi Hope, thanks for letting us know how well Lavu has worked for your business! We're happy to hear that Lavu is easy to use, especially when it comes to item changes! We are always working to improve our reporting and analytics, but in the meantime, if you have any questions, please reach out to our Customer Success team at (855) 767-5288.

CT
Cheryl T.
GM
Small-Business (50 or fewer emp.)
"Invalid Pin"
5/5
What do you like best about Lavu?

Customer support was very prompt in responding. Took less than 30 seconds to fix the issue I was having. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

Have been using for 6 months and have not found any downside to the system. Review collected by and hosted on G2.com.

Verified User in Restaurants
UR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"6 years with lavu"
4.5/5
What do you like best about Lavu?

User friendly, easy to use, easy set up, Great to have access to info everywhere I am Review collected by and hosted on G2.com.

What do you dislike about Lavu?

Somewhat difficult to quickly "86" items in a rush, would be great to have access to from the pos Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu
Edit edit

Hi, and thank you for your review! We really appreciate your business, and we are excited that you find Lavu easy to use!

Daryl C.
DC
Daryl C.
Business owner
Small-Business (50 or fewer emp.)
"Very user friendly"
4/5
What do you like best about Lavu?

I like that the program is very user friendly Review collected by and hosted on G2.com.

What do you dislike about Lavu?

I really haven't had any issues that weren't adressed Review collected by and hosted on G2.com.

Hilton W.
HW
Hilton W.
General Manager
Small-Business (50 or fewer emp.)
"Very good system for the money!"
5/5
What do you like best about Lavu?

Their customer service is 2nd to none. They are there 24/7 and are happy to help every time I call. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

Sometimes when there is a systemwide problem they can be hard to get in touch with. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu
Edit edit

Hi Hilton! We appreciate the feedback, and we are truly grateful for your loyalty to Lavu! Our customer success team is always here if you have any questions, and we will continue to improve our response time to ensure all customers are served.

Verified User in Restaurants
UR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"The most robust POS for your restaurant!"
4.5/5
What do you like best about Lavu?

Interfacing merchant portal to set up menu items, pricing, groupings, etc. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

Needs more report options like date ranges. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu
Edit edit

Thank you for your feedback! We will be updating our reporting options, so we will keep you posted!

Tiffany P.
TP
Tiffany P.
Point of Sale Sales Lead
Small-Business (50 or fewer emp.)
"Perfect Restaurant Software"
5/5
What do you like best about Lavu?

I really like the ease of use as well as The features that we're built specifically for a restaurant Review collected by and hosted on G2.com.

What do you dislike about Lavu?

I dislike that they do not have the ability to integrate third-party payments with their kiosk. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu
Edit edit

Hi Tiffany! Thank you so much for your feedback, we really appreciate it! We're really happy that you are satisfied with Lavu :) Of course, we are always working on improvements to make life as easy as possible for our customers, and that includes third-party integrations! Stay tuned.

Adam G.
AG
Adam G.
ISO
Small-Business (50 or fewer emp.)
"I have had no issues when reacing out to lavu support team, they are alwasy eager to help"
4.5/5
What do you like best about Lavu?

The simplicity of the POS and how smooth and easy it is to learn. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

I haven't seen many things that I dislike about it. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu
Edit edit

Hi Adam, thanks for your feedback! We are glad to hear Lavu's support team is so reliable!

Verified User in Entertainment
UE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"Good product- support could improve"
3.5/5
What do you like best about Lavu?

Very easy to learn and fairly intuitive user interface Review collected by and hosted on G2.com.

What do you dislike about Lavu?

Support is difficult to reach at times and I wish more items were customizable as we are not a restaurant. I wish they would allow Authorize.net as a payment gateway again. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu
Edit edit

Hello! Thanks for letting us know how Lavu works for you, we always appreciate feedback! We are happy to hear that Lavu is user-friendly, but we'd love to improve your experience with customer support. We are always looking to better our teams, and our product with new features that make Lavu more customizable.

Verified User in Restaurants
UR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Always helpful"
3.5/5
What do you like best about Lavu?

Easy to reach when calling. Always call back if I'm not able to reach anyone in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Lavu?

The system is tempormental. It goes offline alot and the card system does. Not work most times. Review collected by and hosted on G2.com.

Response from Alyssa Clementi of Lavu
Edit edit

Hi! First off, we want to thank you for your feedback. Lavu always love to hear firsthand from the customers. We are constantly working to improve our product, and we are very happy you find our Customer Success team so helpful!