--- title: Lavu Reviews meta_title: 'Lavu Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 104 reviews by the users' company size, role or industry to find out how Lavu works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 104 scale: '5' date_modified: '2026-08-07' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Lavu Reviews **Vendor:** Lavu **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 3.8/5.0 **Total Reviews:** 104 ## About Lavu Lavu is a Point of Sale solution designed for use by full-service, quick-service, and franchise restaurants, from bars, nightclubs, and lounges, to food trucks and coffee shops. Lavu’s restaurant management system goes beyond simply placing orders and accepting payments. With employee management functionality including scheduling, shift-trading, and payroll reports, extensive sales and inventory reporting, inventory management, online ordering, and more, Lavu is a fully-featured system for all your restaurant management needs. Reporting can be accessed from the Control Panel at work, home, or anywhere with an internet connection, perfect for multiple location restaurants or owners on the go. Lavu offers a Loyalty App, delivery routing, happy hour pricing, layout customization, menu customization, and more. You have the freedom to choose the payment processor of your choice and no matter who you choose you will be able to easily split checks and accept multiple payment types through your Lavu POS. An affordable, intuitive system that is easy to use, easy to train on and that can be up and running in your establishment in no time. Currently being used in 60 countries, Lavu is the perfect choice for your restaurant, big or small, mobile or brick and mortar. ## Lavu Reviews ### 1. BEWARE OF HIDDEN FEES AND PRICE CHANGES **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Lavu?** The software is good; however, they seem to try to raise your fees all the time, even after you’ve already paid in advance for the year. **What do you dislike about Lavu?** They’re constantly trying to sell you stuff, and even if you opt out, they still charge you because their terms and conditions say they can. It feels very dishonest. **What problems is Lavu solving and how is that benefiting you?** They’ve created a huge problem for us by raising their rates arbitrarily. After we spent thousands on hardware, gift cards, and training, we’re now going to have to switch to another POS. ### 2. Decent POS, but the customer service and billing is difficult to deal with. **Rating:** 1.0/5.0 stars **Reviewed by:** John D. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2023 **What do you like best about Lavu?** Lavu works on ios devices so you dont' have to buy a lot of specialized equipment. It is fairly simple to operate and the menu setup is intuitive. The employee facing app is decent, especially compared to some other POS systems. When I signed up you could use an independent credit card processor, but I think they've changed that to where now you have to use lavu as a credit card processor. **What do you dislike about Lavu?** My main complaint is about customer service and billing and lack of updates. We moved to a different system and attempted to cancel through customer service, Finally they gave us directions and, even though we were no longer using the system, we passed our one year contract so they charged us for a year even as we were actively attempting to cancel. Multiple attempts to email and call customer service went unanswered or "redirected" to a voicemail. It feels dishonest and left a bad taste in my mouth - I definitely won't recommend them based on this experience. **What problems is Lavu solving and how is that benefiting you?** We no longer use Lavu. **Official Response from Lily Plamann:** > Hi John, we are so sorry to hear that your experience did not match your expectations. We would love the opportunity to make this right and discover more about what went wrong. Our support team will reach out soon, but please feel free to share your experience in more detail to accountmanagement@lavu.com. We appreciate the feedback and will use this to continuously be better. Thank you, Lily. ### 3. Lavu has issues that need attention. **Rating:** 0.0/5.0 stars **Reviewed by:** John K. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Lavu?** Lavu is a cloud-based POS and so data and reports are delivered in real time. **What do you dislike about Lavu?** The support is outsourced and not very good. Reports are inaccurate for companies with multiple locations. This is a bug that was reported years ago and never fixed. The gift card integration is buggy. One of the most disappointing aspects is the offline mode which is non-existent although it is an advertised feature. **What problems is Lavu solving and how is that benefiting you?** Unfortunately, we had to switch to a different company. We were getting too big with too many stores to deal with the inadequacies of Lavu. It was worth using Lavu while we did because it solved many issues. However, we found that there are better choices. **Official Response from Alyssa Clementi:** > Hi John, thanks for letting us know about your experience with Lavu. We do really appreciate any and all feedback, and we are sorry to hear that your time with Lavu was less than ideal. Please reach out to us at (855) 767-5288 and we would love to discuss this further. ### 4. Awful results, no accountability **Rating:** 0.0/5.0 stars **Reviewed by:** Stephen H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Lavu?** That we have moved on to another system. **What do you dislike about Lavu?** For some reason, our Lavu system was dropping about 2 to 5% of our transactions. The issue was not traceable to us except by noting the discrepancy in our bank account deposits versus the Lavu reports. In repeated calls, Lavu was unable to determine the problem. After losing over $35k, a representative of Lavu showed us how to "recapture" a small number of those transactions, but the other revenue was lost. Lavu had no explanation for how the problem occurred. Lavu was unresponsive as to our request that it cover any part of our loss. When we finally corresponded through a lawyer, they hired a couple of lawyers from Park Avenue who basically told us to pound sand. **What problems is Lavu solving and how is that benefiting you?** We moved on from Lavu because the system caused us to lose a lot of revenue and Lavu had no solution for us. **Official Response from Alyssa Clementi:** > Hi Stephen, first off, I want to apologize that you had to deal with these issues while using Lavu, and we are sorry that you have moved on to a new POS system. We would love to figure out a way to make this right, and clear up any remaining issues. Please reach out to our support team and we would be happy to speak with you. ### 5. STAY AWAY **Rating:** 0.0/5.0 stars **Reviewed by:** Guy B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Lavu?** Being an iPad based system it theoretically offer mobility and flexibility **What do you dislike about Lavu?** The system being cloud based has no functioning offline mode and when your connection is down or their servers crash (which happens often), you are out of luck. No credit card processing, no orders sent to the kitchen. **Recommendations to others considering Lavu:** I purchased a complete system from LAVU this past April with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. We are now almost at the end of September, just this past week they delivered the last remaining hardware piece originally promised, 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. **What problems is Lavu solving and how is that benefiting you?** They have horrible customer support, the most common answer you can expect is "we'll deal with this issue via a future software upgrade" **Official Response from Hilary Wainwright:** > Guy, we are sorry to hear about the issues you've been dealing with and that your initial experience with Lavu has not been positive. We strive to address customer pain points in all our new releases and we have made a number of enhancements since you joined us. In response to feedback like yours we have launched the best-in-class offline mode. You can contact our support team at 855-528-8457 and one of our team members will help you get updated to the latest version of our app and enable offline mode on your devices. We appreciate your business and look forward to helping you get the most out of Lavu. ### 6. Stay away **Rating:** 0.0/5.0 stars **Reviewed by:** Wesley O. | VP, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Lavu?** The interface is nice and easy to navigate. But once you push the buttons that's where everything goes down hill... **What do you dislike about Lavu?** Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds of dollars! For a long time they randomly doubled numbers on server reports, and now there is a random .50 added to numbers on servers reports. I have a tax background an I informed them the liability they were putting on us and our servers by misreporting so they showed me on the IRS website where they were right, THEY SET UP THERE SYSTEM BASED OFF THE WRONG PART OF THE IRS CODE. Not to mention that it randomly opens tickets from all different times that we have to re-close and I'm not sure we get paid for them or not. When we call customer support they are really nice, but our issues always get sent to the "Developmental Team" to never be heard about again! **Recommendations to others considering Lavu:** My background is in tax accounting and I can tell you LAVU is liability if you're not double checking your reports. You have to call monthly to figure out which report is giving your true sales, b/c it changes. Currently one report double counts discounts, and it has been like that for months, I told them and no one changed it. **What problems is Lavu solving and how is that benefiting you?** Supposed to help solve reporting, but makes it worse. **Official Response from Alyssa Clementi:** > Hi Wesley, we're very sorry to hear about your issues with the reporting and billing aspects of Lavu. While we are always making improvements to these features, we know some things can still fall through the cracks. We would love for you to reach out to our support team at (855) 767-5288, and see if we can fix this. ### 7. Still undecided on my rating **Rating:** 1.0/5.0 stars **Reviewed by:** Janel K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Lavu?** I like the detailed reporting but sometimes they are cumbersome **What do you dislike about Lavu?** when there are issues they just seem to get lost in cyberspace **What problems is Lavu solving and how is that benefiting you?** Sales reporting and more accurate ordering **Official Response from Hilary Wainwright:** > Hi Janel. Sounds like some reporting is really helpful to you, but some could be improved. Please don't hesitate to call our support team and give them specifics about how we could make reporting less cumbersome. We really appreciate you and want to make things easier. Call 24/7, 855-767-5288. ### 8. Ok pos system, terrible connectivity issues all around. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2016 **What do you like best about Lavu?** Being able to work on it online any where, not just in store. **What do you dislike about Lavu?** constintly has printer ond Kitchen monitor issues and the ipod touchs freeze all the time **What problems is Lavu solving and how is that benefiting you?** None **Official Response from Alyssa Clementi:** > Hello, thank you for your feedback. We are sorry to hear that you are having connectivity issues in your restaurant. There are many reasons why this may be happening, including your wifi speed and reliability. If you have questions about the hardware, please reach out to our Customer Success team at 855) 767-5288 and we would be happy to help. ## Lavu Discussions - [Does Lavu only work on iOS devices?](https://www.g2.com/discussions/operating-systems-09fd940e-dd44-44e5-9f2a-d6a930799a47) - 2 comments, 1 upvote - [Does Lavu require a specific payment processor?](https://www.g2.com/discussions/payment-processing-d8a2cdf9-b059-4363-be6d-c92df8705080) - 1 comment, 1 upvote - [Is there a large amount of money due up front?](https://www.g2.com/discussions/up-front-cost) - 1 comment, 1 upvote - [Does Lavu require a contract?](https://www.g2.com/discussions/contracts-a7e1068c-7118-4a1d-b80b-30010b50bee7) - 1 comment, 1 upvote - [View Lavu pricing details and edition comparison](https://www.g2.com/products/lavu/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+23%3A12%3A02+-0500&secure%5Bsession_id%5D=e5bf0232-109f-4617-b681-3a0b7222b306&secure%5Btoken%5D=17ec9aa6f71a3fbeca670d54f94785b3de520f4c2e5d2058de8401b4e18e0252&format=llm_user) ## Lavu Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management - Retail Inventory Management - Invoice Management - Layaway Management - Delivery Management - Real-Time Reporting - Reporting & Statistics **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery - Receipt Management - Sales Tax Management - Gift Card Management - Promotions Management - Purchase Order Management - Returns Management - eCommerce Management - Commission Management - Sales Order Management - Discount Management - Order Management - Recipe Management - Reservations Management - Tips Management - Bar Tab Management - Employee Management - Cash Management - Kitchen/Menu Management - Partial Payments - Stock Management - Pricing Management - Price/Margin Management - Split Checks **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Additional Functionality** - Barcode/Ticket Scanning - Access Controls/Permissions - Activity Dashboard - Accounting Integration - API - Order Tracking - AI Copilot - Customer History - Payment Processing - Third-Party Integrations - Dynamic Pricing - Transaction History - Customizable Reports - Multi-Location - For Bars/Clubs - Clock In/Out - Credit Card Processing - Customer Database - Time Clock - Inventory Control - Product Catalog - Generative AI - Offline Access - Loyalty Program - Sales Trend Analysis - Customizable Categories - Sales Reports - CRM - Restaurant POS - Data Import/Export - Inventory Tracking - Point of Sale (POS) - Customer Accounts - For iPad Devices - SSL Security - Real-Time Data - For Retail - Barcode Recognition - Reporting & Statistics - Real-Time Updates - Billing & Invoicing - Ordering Automation - Retail POS - Alerts/Notifications - For Restaurants - Order Entry - Mobile Access - Online Ordering **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments ## Top Lavu Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,184 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (327 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews)