PA
Pedro A.
Small-Business (50 or fewer emp.)
"Easy, Intuitive, Useful and Great Customer Service"
4.5/5
What do you like best about Launchmetrics?

How easy it turns compiling all clippings from media around the world, for all of our represented clients Review collected by and hosted on G2.com.

What do you dislike about Launchmetrics?

(Very little times) it does not recognise some titles around. Review collected by and hosted on G2.com.

JD
Joséphine d.
Mid-Market (51-1000 emp.)
"Launchmetrics is our friend on a daily basis !"
4.5/5
What do you like best about Launchmetrics?

It's an essential tool for us on a daily basis to manage sample requests and also for our media monitoring. Review collected by and hosted on G2.com.

What do you dislike about Launchmetrics?

The only negative point is that the platform is not always intuitive. Review collected by and hosted on G2.com.

Verified User in Hospitality
EH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Bad Characters"
5/5
What do you like best about Launchmetrics?

Aside from being about to manage our customer database, i really like the ability to track the sends and opens with a time stamp. It is very helpful to On Location/NYFW Experiences because we do have a fair amount of fradulent claims that come in after NYFW from guests who make claimes that they never received information, or fraud . We use the data from Launchmetrics to provide our security team with info to go back to the credit card companies to help defend our ticket revenue. And we love Sean Review collected by and hosted on G2.com.

What do you dislike about Launchmetrics?

I like everything - no downside for me. thank you. Review collected by and hosted on G2.com.

Verified User in Textiles
AT
Verified User in Textiles
Mid-Market (51-1000 emp.)
"Unmatched Customer Support"
4/5
What do you like best about Launchmetrics?

Implementing Launchmetrics has automated our sample lending process and inventory managemant, saving me so much time by removing outdated manual practices that were used previously. Everyone from our customer success partner to the product managers and developers have been extremely open and responsive to feedback and willing to provide solutions to our unique needs. Review collected by and hosted on G2.com.

What do you dislike about Launchmetrics?

There are certain features of the platform that we do wish were a bit more customizable to better fit our needs, especially in the Galleries platform such as filtering options in showrooms, custom fields for reporting/tracking, more inventory management offerings, etc. The team is always extremely grateful and eager to receive feedback and suggestions on platform improvement, however it does seem to be a rather long lead time to have most improvements rolled out. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Very useful, it makes the work much easier and has a very responsive team."
5/5
What do you like best about Launchmetrics?

The Media Monitoring service works quite well, it is intuitive, easy to handle, and quite accurate. The support team is very good: they always respond quickly and are clear in their explanations to help you. Review collected by and hosted on G2.com.

What do you dislike about Launchmetrics?

There are some things in the operation that could be improved, and more occurrences slip through than they should, since the price is high and it should not make any mistakes as a program. Review collected by and hosted on G2.com.

EP
Eleonora P.
Small-Business (50 or fewer emp.)
"I am getting on very well with the platform"
4.5/5
What do you like best about Launchmetrics?

is very user-friendly and very intuitive. in addition, the launchmetrics team is really very helpful, in particular gaetano and barbara Review collected by and hosted on G2.com.

What do you dislike about Launchmetrics?

it is a bit long to upload stories and the tags are not automatic Review collected by and hosted on G2.com.

Sandra G.
SG
Sandra G.
PR & Communications Specialist
Small-Business (50 or fewer emp.)
"Launchmetrics is a great tool to collect all the clipping that mentions your brand"
3.5/5
What do you like best about Launchmetrics?

Easy way to have organised all your clipping: social media (all platfroms like instagram, youtube, twitter, facebook), print media and online media. And you can see which content works better and which one works best so you can make more accurate decisions involving your strategy. Review collected by and hosted on G2.com.

What do you dislike about Launchmetrics?

Sometimes it's complicated that it collects all the clippinng and you have to upload them manually, but the support team makes a great job to get this problems fixed. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"User friendly design with great customer support"
5/5
What do you like best about Launchmetrics?

Launchmetrics has a simple and elegant design that has been incredibly user friendly compared to the software we used before. Their customer support team has been amazing throughout our integration and beyond. Now that we are completely up and running they are there for us any time we have any questions/comments/ concerns. Review collected by and hosted on G2.com.

What do you dislike about Launchmetrics?

There is functionality of the software that we would have liked to customize to better fit our operation but we have been unable to because of restrictions within the platform. Things like being confined to a specific number of accounts and only being able to use iOS devices have been restricting to our operation. Review collected by and hosted on G2.com.

Lucrezia L.
LL
Lucrezia L.
Small-Business (50 or fewer emp.)
"An irreplaceable ally"
4.5/5
What do you like best about Launchmetrics?

I appreciate the fact that it is designed specifically for those involved in fashion luxury communication, intuitive and easy to use it allows me to manage numerous projects and activities with a significant time savings. The Samples, Contact and Events features are now irreplaceable for me! Review collected by and hosted on G2.com.

What do you dislike about Launchmetrics?

I find the rates to be hardly unaffordable for independent freelancers, plus the Discovery section at this time gives the ability to independently generate only a few types of reports. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"The best clipping provider I have ever had"
5/5
What do you like best about Launchmetrics?

Discover is very easy to use and is constantly being updated. the team is also very fast and efficient to deal with. It is a pleasure to talk to them. Review collected by and hosted on G2.com.

What do you dislike about Launchmetrics?

One drawback is that it takes too long to collect some print media, and it is difficult for them to incorporate new media. Review collected by and hosted on G2.com.