Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"LaunchBay is Founder Friendly!"
5/5
What do you like best about LaunchBay?

Ease of Use, Friendly Customer Service & Understanding Client Needs Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

If I had to dislike something it would be that I can't change the name of tasks and projects. The way I interact with my clients being able to customize those fields would be cool but the platform is just hardwired that way, I get it. Review collected by and hosted on G2.com.

Sesh I.
SI
Sesh I.
Small-Business (50 or fewer emp.)
"Effortlessly Manages Projects and Clients"
5/5
What do you like best about LaunchBay?

I love the simplicity and ease of use of LaunchBay. The task creation and workflow features are particularly valuable to me, and I found the initial setup very easy. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

Nothing all good Review collected by and hosted on G2.com.

Verified User in Management Consulting
AM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Game changing software"
4/5
What do you like best about LaunchBay?

The upside of motion is that it serves as a project management tool with a built-in data collection facility, making it easier and more efficient to collect data from clients and advance the project. The software is very easy to implement, and the customer support is excellent. We use this software all day, every day, to manage our clients and their projects. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

Lacks some useful features at the lower level that are free with other software, such as ClickUp, mainly time tracking, which should be a basic requirement. Motion has introduced it at the highest subscription level. Visibility can sometimes be a little difficult, being an all black on white platform, adding some colour coding would make life much easier. Review collected by and hosted on G2.com.

Zoe B.
ZB
Zoe B.
Founder and creative director
Small-Business (50 or fewer emp.)
"Great Platform for Managing Client Projects and Day-to-Day Work"
4/5
What do you like best about LaunchBay?

It’s a great platform, with plenty of helpful ways to manage projects for my clients, create tasks, and handle more of the day-to-day work in one place. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

There’s a learning curve involved and it can be a bit tricky while learning the ropes. Review collected by and hosted on G2.com.

Response from Sam Chlebowski of LaunchBay

Thanks so much for the review, Zoe. Awesome to hear LaunchBay has been helpful for managing both client projects and day-to-day work in one place.

If anything felt especially challenging during setup, we’d love to hear your feedback. A top priority for us is ensuring new users can get up and running with LaunchBay in as little as a day. And as always, if you ever have questions or want help further streamlining your client workflows, our support team is ready to jump in and help!

Paul F.
PF
Paul F.
President
Small-Business (50 or fewer emp.)
"Cleaner, More Professional Onboarding That Cuts Down on Emails"
4/5
What do you like best about LaunchBay?

It has given my company a much cleaner and professional on boarding process and cuts down on email and missed messages Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

It is has a lot of features that I have not yet implemented so I would say it is a bit confusing at first Review collected by and hosted on G2.com.

Jennifer M.
JM
Jennifer M.
Owner
Small-Business (50 or fewer emp.)
"Effortless Client Management with LaunchBay"
5/5
What do you like best about LaunchBay?

I like that LaunchBay is easy to use for myself as well as my clients. There's not a lot of learning curve for them, so that's great. It's really helpful to keep things organized, and I appreciate being able to reuse my project templates across different projects. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

Nothing. Review collected by and hosted on G2.com.

NB
Nina B.
Team Lead
Small-Business (50 or fewer emp.)
"Easy Client Document Collection That Streamlines Our Process"
5/5
What do you like best about LaunchBay?

Provides an easy way to grab documents from our clients. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

When clients are able to mark tasks complete and they cannot upload documents unless we mark that the task is incomplete. Review collected by and hosted on G2.com.

Response from Sam Chlebowski of LaunchBay

Thanks so much for the thoughtful review. Awesome to hear how LaunchBay is streamlining client document collection for you.

On the file upload workflow, a bit of helpful context:

• If a client tries to complete a file upload task without submitting all requested files, LaunchBay automatically prompts them to let them know something is missing.

• Once a file upload task is completed, it intentionally closes to prevent your team from missing new or unexpected files later in the process.

• That in mind, even after a task is completed, clients can still upload additional files anytime through the Files tab in their portal, without you needing to reopen the task.

If there’s a workflow that would work better for your team, don't hesitate to email our support desk. Customer feedback directly shapes the features and improvements we ship, and we track every request that comes in!

Jenny K.
JK
Jenny K.
COO
Small-Business (50 or fewer emp.)
"Excellent Setup Help Made Getting Started Easy"
5/5
What do you like best about LaunchBay?

The help with setup and the simplicity for our clients Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

Some of it is a little glitchy but otherwise I dont have any complaints Review collected by and hosted on G2.com.

TP
Tim P.
Managing Director
Small-Business (50 or fewer emp.)
"Where has Motion.io been all my life?!"
5/5
What do you like best about LaunchBay?

I just love how simple Motion.io is to use and create ways to save loads of time within our business processes. But yet whilst it's simple to use, it's seriously powerful in being able to solve any business process because all the necessary tools/options are there to leverage however you want. We use it as a client document and task onboarding tool, and nothing we've tried even comes close to Motion.io for ease of use and ability to set things up the way we really want, without being confined to loads of limitations or complications within the software. The cool thing is that the Motion.io team are releasing upgrades and improvements every week, which builds on an already fantastic platform! I can hardly imagine any business which can't benefit from Motion.io, and I've got so many ideas how it can tackle other processes within our business on the internal side, even though our main use case and reason for subscribing was for onboarding external customers. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

There's barely nothing to dislike about Motion.io because it gives you all the tools you need to deal with processes within your business, and it's so simple to implement it. You can automating tasks within your business within minutes, and then you can learn how to make then better and better as you learn how people interact with it. There is an integration with Zapier which we make great use of to automate our onboarding and creating projects for customers to complete. We don't need to do anything and we get pretty near perfect results! My one slight bugbear is that whilst all files which are uploaded to tasks can be automated to be transferred i.e. Motion.io has a Zapier trigger for "File Uploaded" meaning you can send the file wherever you want e.g. DropBox, but for documents which are electronically signed within a task this isn't currently possible as these need to be manually downloaded to take them out of Motion.io. Hoping Motion.io will solve this in one of their weekly upgrade releases. Review collected by and hosted on G2.com.

LS
Leon S.
Managing Director
Small-Business (50 or fewer emp.)
"Fantastic Piece Of Software"
4.5/5
What do you like best about LaunchBay?

Motion, great at assigning tasks and notifying clients of their tasks. It keeps everything organized so you know what tasks and needing to be completed when.

The customer support is very attentive to your needs and many features I asked they then shortly after implemented which is great they actually hear their customers.

I like how I can see my clients, all the tasks and what needs to be completed.

I use this software all the time to manage everything it's super robust. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

Ability to have child projects underneath client. So for example having client then underneath multiple projects such as Google Ads Campaign, SEO and for each one of those then tasks associated to each project instead of creating a new project every time for different projects that apply to the same client.

More AI would be good such as crafting responses to clients and not having so many different threads and organising it with the messaging.

Other than that great software and the team are aware of my concerns which is my important. Review collected by and hosted on G2.com.