Deanne S.
DS
Deanne S.
Small-Business (50 or fewer emp.)
"Keeps Projects Organized, Needs More Document Flexibility"
3.5/5
What do you like best about LaunchBay?

I like that customers can easily be informed about what is going on in their project. It's one location where we all can look to see what our tasks are, to assign tasks, and to let the customer know where the project is. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

I don't love that in the task you can only share documents that are PDFs. It would be nice if it was a document that both the customer and our team could make changes to, add things, and it be a live document, and not just a PDF. Review collected by and hosted on G2.com.

Response from Sam Chlebowski of LaunchBay
Edit edit

Hey Deanne - thanks for the review!

As a heads up: we actually support a wide range of file types well beyond just PDFs. Apologies if this wasn't clear.

You can share images, videos, audio, fonts, text files, SVGs, Word docs, Excel spreadsheets, PowerPoints, CSVs, and a whole lot more. Here's a full breakdown of every supported file type: https://help.launchbay.com/article/162-types-of-files-you-can-upload

All of these can be shared using our "Attach Files" option in the task composer, which attaches files directly to a task so your client can view and download them right from their portal. We also have an "Attach Proofs" option that lets both your team and your clients annotate files with comments and mark them as approved or needs changes. Both options are available in active projects and workflow templates.

If you have any questions about getting this set up, just reach out to us at hello@launchbay.com.

See how LaunchBay improved
Tanya F.
TF
Tanya F.
President COO
Small-Business (50 or fewer emp.)
"Centralizes Communication and Tasks for Effortless Cross-Team Coordination"
5/5
What do you like best about LaunchBay?

It centralizes communication, tasks, and timelines in one place, making cross-team coordination much easier and reducing the need to track work across multiple tools. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

Portfolio-level visibility could be stronger. A working Gantt view across all projects would be very helpful for tracking timelines and overall progress. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"LaunchBay Streamlined Our Customer Onboarding with Easy Automation and Great Support"
5/5
What do you like best about LaunchBay?

LaunchBay has helped us to structure our customer onboarding process. It was very easy to implement a customer portal that includes all of the onboarding tasks. LaunchBay has helped us to work more efficiently and increase the speed of onboarding. Our team uses it to onboard multiple clients through many detailed steps every week. We have used the Zapier integration to automate the creation of portals from our CRM. LaunchBay Customer Support helped us check our implementation and have been responsive and helpful for all of our questions. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

There's nothing we really dislike about LaunchBay Review collected by and hosted on G2.com.

Verified User in Design
GD
Verified User in Design
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Excellent Client Portal with an Easy-to-Use Interface"
5/5
What do you like best about LaunchBay?

It has a great user interface and is easy to navigate. My clients love it, and it helps me keep track of my projects easily. I can also assign tasks to my clients to complete, which keeps everything moving. The client portal is excellent, and there are a lot of useful features overall. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

So far there isn't anything that I dislike. I like everything. Review collected by and hosted on G2.com.

Lucrece A.
LA
Lucrece A.
Board Secretary
Small-Business (50 or fewer emp.)
"Launchbay Keeps Projects Organized and Easy for Clients"
5/5
What do you like best about LaunchBay?

I like how Launchbay is easy to use for both me and my clients. It keeps everything organized and on track. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

I think having a little bit of automation integration on the lower plan would be nice. Review collected by and hosted on G2.com.

SM
Sebin M.
BDE
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Effortless Client Collaboration in One Organized Portal"
4/5
What do you like best about LaunchBay?

What I appreciate most about Motion.io is how effortlessly it streamlines client collaboration. Rather than having to track down clients through emails, WhatsApp, or various scattered documents, everything is neatly organized within a single, intuitive portal. My clients always know where to upload files, complete tasks, fill out forms, or check for updates, which has greatly reduced confusion. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

While Motion.io does a good job of helping organize client work, there are still some aspects that could be enhanced. Certain features seem somewhat limited; for instance, having more extensive customization options for the client portal would be beneficial. Additionally, a more sophisticated automation system and improved integrations with widely used tools, such as CRMs or project management applications, would help streamline the workflow even further. Review collected by and hosted on G2.com.

Tomasz S.
TS
Tomasz S.
Real Estate Broker
Small-Business (50 or fewer emp.)
"Easy Setup and Product Customization Made Simple"
5/5
What do you like best about LaunchBay?

it is very easy to set up and customize product. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

all good, at this moment i have no suggestions Review collected by and hosted on G2.com.

Adam S.
AS
Adam S.
Owner/Operations
Small-Business (50 or fewer emp.)
"Launchbay: Simple, Client-Friendly PM with a Great UI"
5/5
What do you like best about LaunchBay?

It is primarily focused on PM through the lens of a client portal. There are tons of internal PM competitors, but Launchbay excels at its simplicity, good UI and ease for clients. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

There should be some better project notes/file storage/internal features to keep the whole project contained within LB, opposed to siloed.

It would be nice to have some more internal features without having to create a "project". Review collected by and hosted on G2.com.

Response from Sam Chlebowski of LaunchBay
Edit edit

It's fantastic reading how LaunchBay excels at project management for your business! Intuitive UI and simplicity for both your team and your clients is a key development focus for us.

If you haven’t explored them yet, LaunchBay includes built-in project notes for each project, along with the ability to upload call transcripts and use AI to automatically generate summaries and follow-up tasks. I’ll include a link with more details.

Looking ahead, a big priority for us in 2026 is further strengthening the admin/internal aspects of our product so your team can do even more directly inside LaunchBay. We ship updates every single Wednesday, and you can stay up to date by visiting our changelog: https://launchbay.com/changelog

See how LaunchBay improved
Joel L.
JL
Joel L.
Financial adviser | Director
Small-Business (50 or fewer emp.)
"Streamlined Client Onboarding and Follow-Ups with Clear Process Visibility."
4.5/5
What do you like best about LaunchBay?

It's made onboarding clients, and in particular following them up for essential information, a whole lot more streamlined. It also gives the clients a high level view of the process which has saved us replicating this elsewhere. The support is also excellent. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

I can only think of one thing - marking requested file uploads as mandatory to avoid clients marking our requests as complete when they haven't provided all of the required information. Review collected by and hosted on G2.com.

Response from Sam Chlebowski of LaunchBay
Edit edit

Thanks for the glowing review, Joel!

Love reading that the support from our team has been top-notch and that LaunchBay is helping eliminate one of the most frustrating parts of running a business by automatically following up with clients for the information you need.

On file uploads, one quick tip: if a client tries to complete a task without submitting all required files, LaunchBay will prompt them before allowing the task to be marked complete. To fully prevent incomplete submissions, you can enable "Require Team Review," which keeps the task open until your team confirms everything is received. If something’s missing, you can quickly send it back to the client.

If that doesn’t quite fit your workflow, definitely let us know. Customer feedback directly shapes what we build next, and every request is logged and tracked.

See how LaunchBay improved
Dave S.
DS
Dave S.
Chief Operating Officer
Small-Business (50 or fewer emp.)
"Effortless Client Collaboration and Project Management"
5/5
What do you like best about LaunchBay?

Motion.io has completely streamlined how we manage client projects and communication. We use it to organize bookkeeping, tax, and marketing workflows for dozens of small businesses, and it’s made client collaboration so much easier. The interface is clean, clients love how simple it is to upload files and track tasks, and automations help keep projects on schedule without endless follow-up emails. Their support team is incredibly responsive and open to feedback, which makes the experience even better. Review collected by and hosted on G2.com.

What do you dislike about LaunchBay?

There’s very little to dislike — the platform is still growing, so a few areas like template flexibility and deeper integration options (QuickBooks, Google Drive, etc.) could be expanded. But the team is actively improving and releases updates frequently, so it’s clear they’re listening to user feedback. Review collected by and hosted on G2.com.