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RM

Ray M.

Managing Partner

Professional Training & Coaching

Small-Business (50 or fewer emp.)

5/23/2017

"The Ideal System to Deploy Our Customer Experince Certification Training program"

5/5

What do you like best about LatitudeLearning?

Easy to customize, deploy content and monitor results Review collected by and hosted on G2.com.

What do you dislike about LatitudeLearning?

I liked the previous Virtual Classroom before the move to Adobe Review collected by and hosted on G2.com.

Recommendations to others considering LatitudeLearning:

Try it You'll Like It Review collected by and hosted on G2.com.

What problems is LatitudeLearning solving and how is that benefiting you?

I run a training and development firm which specializes in Customer Focus and Service Excellence. It is critical that we practice what we teach. The same must be true for any strategic partners we work with. When we launched our web-based customer experience certification training program we needed an LMS provider that exemplified our service values because to our customers the learning interface is us. After a lot of searching I found Latitude. They have been my valued partner for over four years. The bottom line is that I can count on them for help and support when I need it. Their account executives are focused on understanding my business, tailoring what they offer to help me achieve my objectives and focused on building strong relationships not how much they can get in fees.

The Latitude system is pretty user friendly but you can't be a novice. You need to have reasonable analytical skills and a basic understanding of HTML is helpful if you want to figure out how to take advantage all the system has to offer. The good news is if you get stuck, you can access a pretty good library of training resources or purchase the support you need at a very fair price.

The best measure of a Company's service capability is when something goes wrong. Since I have been working with my partners at Latitude I have come to depend on the tremendous reliability of their technology. That is until about couple of years ago (Christmas week) when one of my clients informed me that there was a major problem with my portal. All of the extensive customization we had brought to our portal was gone. I called the service team, they jumped on the problem immediately and within less than an hour all was resolved. The service person followed-up up with me to ensure I was content as did my account manager. Since then I have had only one other system error which was fixed within a couple hours. Still an exceptional response time.

When it comes to technology, nothing is perfect and things can go wrong. It is naive to think otherwise. So when you get this kind of rapid response and follow-through when there is a catastrophe it only proves how good a partner they are.

The other thing I like about my partners is that they are continually looking for ways to make their system more user friendly, responsive to client needs and adding new bells and whistles.

I am so pleased with Latitude that I have referred colleagues and clients. If you need a robust, comprehensive and reliable learning management system, Look No Further Than Latitude.

Review collected by and hosted on G2.com.

Response from Sonia Gottfried, MBA of LatitudeLearning

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Ray,

Glad to hear you are finding success using LatitudeLearning. Our team works hard to ensure our clients have a positive LMS experience.

CI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/1/2017

"Easy to use and feasible for small companies"

4/5

What do you like best about LatitudeLearning?

It's easy to create an account and start creating a course for free! The administration options are great for non tech administrators. We like how easy it is to have trainers create their own courses in the platform with little bumps or requirements from the IT department. Review collected by and hosted on G2.com.

What do you dislike about LatitudeLearning?

So far everything is good, everything we need is basically included, user interface and visual enhancements could improve, but sometimes simple is enough to create a professional training environment. we look forward for more development and the inclusion of many new things that are trending in the LMS industry. Review collected by and hosted on G2.com.

Recommendations to others considering LatitudeLearning:

It's a great service, all features you need for your LMS are here and it's not expensive compared to other LMS solutions Review collected by and hosted on G2.com.

What problems is LatitudeLearning solving and how is that benefiting you?

We tried to train our faculty with other LMS but couldn't get the trainers to do all the things they needed without huge support from It department. That meant more money spent on support than the training itself. With Latitude we achieved our training goals! Review collected by and hosted on G2.com.

CH

Chris H.

Mid-Market (51-1000 emp.)

6/8/2017

"Accommodating and customer centric beyond just the technology "

4/5

What do you like best about LatitudeLearning?

The nature and style of the Lattitude operation. Their accessibility, attention, responsiveness and all round support of customer in getting the best from their software. They made it as easy as it could be to get going and productive with the product. Review collected by and hosted on G2.com.

What do you dislike about LatitudeLearning?

Some aspects of integration of features and facilities are a little aged and awkward. But it is hardly a dislike; more an area that I would hope will be improved. Review collected by and hosted on G2.com.

What problems is LatitudeLearning solving and how is that benefiting you?

As the only truly global destination services specialist supplier, the business needs control of standards which means ensuring that all the destination consultants around the world are fully aware of the business customer philosophy and standards for communication and service delivery. It is also vital to have swift and effective communication of any changed needs for any particular customer or group. The system loaded with our own training programmes and monitoring routines provides swift and economic delivery and testing of consultants' knowledge of these vital standards. Review collected by and hosted on G2.com.

Response from Sonia Gottfried, MBA of LatitudeLearning

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Chris,

Thanks for your feedback. We are always working to improve our product. Your input on the product helps us to better serve you in the future.

JS

Jraan S.

Quality Assurance Manager

Printing

Mid-Market (51-1000 emp.)

6/6/2017

"Review of Latitude Learning"

4/5

What do you like best about LatitudeLearning?

I like that from the start, there are many eLearning videos of various categories that comes free with the account. It is also web and cloud based instead of having to install an app on the PC. Very responsive customer service and technical service to the tickets raised. Review collected by and hosted on G2.com.

What do you dislike about LatitudeLearning?

What I didn't quite like is the limit to the size of the videos that I can upload, especially nowadays most videos are produced in high definition. So I have to use a 3rd party software to cut the video down to size and sometimes sacrificing quality. The other thing I didn't like is the font size of the reports. It's just too small. Some of the features can be a little bit of a challenge especially for one who is new to content creation or course creation in an LMS environment. The tutorials especially for the admin should be clearer. Review collected by and hosted on G2.com.

Recommendations to others considering LatitudeLearning:

LatitudeLearning is best deployed after your organization has embrace a culture of self-study and self-improvement. If the employees in your company is looking primarily for instructor-led training, these can be incorporated into the platform as a course scheduler and approval. The administrator will need to know very well how this is to be done. Can be a little challenging. Review collected by and hosted on G2.com.

What problems is LatitudeLearning solving and how is that benefiting you?

Employee training & development especially at our remote manufacturing site in Taiwan. Site is located not in a major city where training service providers conducts their courses. So introducing this LMS at least gives these employees an avenue for self-improvement. Review collected by and hosted on G2.com.

Response from Sonia Gottfried, MBA of LatitudeLearning

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Thank you, Jraan, for your feedback. For your convenience we offer a Training Resource Library, available 24/7 throughout the lifetime of your LMS.

MB

Matthew B.

Client Support Guru

Human Resources

Small-Business (50 or fewer emp.)

5/25/2017

"Good LMS with great customer support"

5/5

What do you like best about LatitudeLearning?

Great customer support team who are very responsive and solve problems quickly.

Friendly staff who care about what their clients/users want out of the LMS.

Very easy to search for users and monitor their training progress. Review collected by and hosted on G2.com.

What do you dislike about LatitudeLearning?

Could have a site layout more friendly to people who aren't tech savvy, although this is something they're working on.

User interface looks dated, but this is also something they're working to improve. Review collected by and hosted on G2.com.

What problems is LatitudeLearning solving and how is that benefiting you?

We are providing a one-of-a-kind online training solution to salespeople in the Professional Employer Organization (PEO) industry. This allows us to take content that would normally be taught in sales seminars and present it to our clients as a series of videos that our clients can watch on-demand. Review collected by and hosted on G2.com.

Response from Sonia Gottfried, MBA of LatitudeLearning

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Thank you for the feedback. We are constantly working to improve our product. We have updated our technology platform, enhanced the functionality of the system and embraced a direction to enhance the system for a broad spectrum of industries. Thanks to input from users like yourself we can constantly improve the LMS experience. We welcome your suggestions here: http://www.latitudelearning.com/r-d/lms-roadmap

IM

Ivan M.

IT Architect

Insurance

Small-Business (50 or fewer emp.)

6/1/2017

"Latitude Learning a possible lms"

3/5

What do you like best about LatitudeLearning?

It has a very professional look and can be used by different enterprises for learning purposes. It"s possible to upload SCOM content, there is a professional support service, Review collected by and hosted on G2.com.

What do you dislike about LatitudeLearning?

The password reset prosess was kind of complicated and the message from the password reset service always landed in to the trashbin. Review collected by and hosted on G2.com.

Recommendations to others considering LatitudeLearning:

It might be good to use some additional features similar to other lms systems and to add the ability to create course content within the LMS, not only with a help of SCOM content. Review collected by and hosted on G2.com.

What problems is LatitudeLearning solving and how is that benefiting you?

The development on online learning platforms is quite important nowaways. Latitude learning can be used free for 100 users. Review collected by and hosted on G2.com.

CH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

6/1/2017

"A great product if you are proficient in HTML code"

3/5

What do you like best about LatitudeLearning?

I like the structure and many options of the program, including integration with PayPal. I like that you can customize the site to look like your website or at the business unit level so that it looks like your client's page. Review collected by and hosted on G2.com.

What do you dislike about LatitudeLearning?

You have to be very proficient in HTML code to make many of the customizations or hire a programmer. For a small company like mine, it defeats the cost-savings I gain by using this LMS Review collected by and hosted on G2.com.

Recommendations to others considering LatitudeLearning:

Make sure you have someone proficient in HTML coding unless you are going to pay LatitudeLearning to do all of your setup and customization. Review collected by and hosted on G2.com.

What problems is LatitudeLearning solving and how is that benefiting you?

This helps with the corporate training I provide to clients as a consultant. It allows me to keep each company as a separate, branded unit and to track progress. Overall, it is a great product. Review collected by and hosted on G2.com.

SH

S. G. H.

Facilitator, coach, instructor, and navigator

E-Learning

Small-Business (50 or fewer emp.)

5/18/2017

"Latitude Learning - Indispensable Tool for Distance Learning"

4/5

What do you like best about LatitudeLearning?

The Latitude Learning Portal provides the administrator the maximum flexibility to create a branded solution for SmartPM - PMP Exam Prep programs. Review collected by and hosted on G2.com.

What do you dislike about LatitudeLearning?

Nothing to dislike at this present time but we are seemingly learning new and different features to elevate our educational programs to higher levels of functionality. Review collected by and hosted on G2.com.

Recommendations to others considering LatitudeLearning:

ensure that you sit through the training programs the LL provides in order to maximize the functionality fully Review collected by and hosted on G2.com.

What problems is LatitudeLearning solving and how is that benefiting you?

We saw an opportunity to extend our expertise to a larger network of project management students by providing our self-paced videos online. Students access the materials when they want according to their capacity and availability. Review collected by and hosted on G2.com.

Response from Sonia Gottfried, MBA of LatitudeLearning

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S.G. Harwood, glad you are able to grow your expertise through LatitudeLearning's LMS. We also recommend that news users sign up for our FREE Getting Started Webinar. Just recently we added 'Ask the Expert' Webinar for free!

AE

Verified User in Education Management

Enterprise (> 1000 emp.)

11/16/2017

"Training "

4.5/5

What do you like best about LatitudeLearning?

Great and easy tool to use for training. Review collected by and hosted on G2.com.

What do you dislike about LatitudeLearning?

Sometimes it is slow and glitchy and shuts you out of video. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/1/2017

"Great LMS for all"

4.5/5

What do you like best about LatitudeLearning?

I've used other LMS systems and this one was the easiest to navigate as far as uploading content, contacting students, etc. The free trial was all I needed to get started with seeing how things worked. I've never used and LMS before and this was a great experience. And the prices for the upper levels were very good. I liked that they were based on a per user basis as well. Review collected by and hosted on G2.com.

What do you dislike about LatitudeLearning?

Nothing really-- great service. I've recommended Latitude Learning to others as well. Review collected by and hosted on G2.com.

Recommendations to others considering LatitudeLearning:

For sure, give it a free trial and don't be afraid that it's complicated --- because it's not. Review collected by and hosted on G2.com.

What problems is LatitudeLearning solving and how is that benefiting you?

As an Instructional Designer, I was looking for a free option to try out an LMS and see if it was something I could use to host my e-learning modules. It was painless as I learned how the LMS worked and how I could easily offer my content to others or just as a place to showcase my work. Review collected by and hosted on G2.com.