Shubhank S.
SS
Shubhank S.
Support Analyst
Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Effortless Password Management, Minor Logout Issues"
5/5
What do you like best about LastPass?

I use LastPass to save and manage all my passwords in one place, which makes it easier for me to handle my credentials. I love how LastPass autofills my login details on sign-in pages, saving me a lot of time. I can save credentials according to each website and update them easily whenever needed. The initial setup was very easy; you just set up your account and a master password, and LastPass takes care of the rest, prompting to save credentials for auto-fill whenever I log in on a new website. Review collected by and hosted on G2.com.

What do you dislike about LastPass?

It sometimes automatically logs out and you have to remember your master password or you can't access your saved credentials at all. They should improve their extension so that it doesn't automatically log out after some time. Review collected by and hosted on G2.com.

HCC I.
HI
HCC I.
IT Director
Small-Business (50 or fewer emp.)
"Makes password management simple and secure."
5/5
What do you like best about LastPass?

The fact that it captures new passwords as you engage with websites. Also, that it checks for duplicate and weak passwords. Review collected by and hosted on G2.com.

What do you dislike about LastPass?

If you are not logged into LastPass it doesn't capture passwords automatically. Review collected by and hosted on G2.com.

Amberly B.
AB
Amberly B.
"Effortless Password Management Across Devices"
4.5/5
What do you like best about LastPass?

I love using LastPass to store all my passwords for both work and personal use and to share passwords for household accounts like Netflix with my spouse. I only need to remember one master password for all my work websites, which is really handy since I often have to update passwords. LastPass securely generates passwords for the sites I use. The best part is being able to use it across multiple devices and platforms, such as Chrome, Edge, Android, and my Pixel phone. It allows me to seamlessly move from phone to computer, work to home, while maintaining the same access. I find it great that I can always use it in my browsers, including Chrome, Firefox, and Edge, and I love how quickly it updates across different platforms. It's also really helpful for entering demographic information with one click when completing forms. Setting up LastPass was very easy. Review collected by and hosted on G2.com.

What do you dislike about LastPass?

On my Android, I have to re-log in every time I need to access a password, even if I haven't closed the LastPass app. It can get frustrating if I'm needing to update a password on my phone, as I keep having to log back in to save, update, resign in, etc. Review collected by and hosted on G2.com.

JB
JoAnne B.
Writer
Small-Business (50 or fewer emp.)
"Family Password Sharing Made Simple"
5/5
What do you like best about LastPass?

The "share password" on the family account means that only one person in the family needs to manage the password for any of our family subscriptions, and no longer are we reusing the same password over and over. Review collected by and hosted on G2.com.

What do you dislike about LastPass?

Nothing to dislike. I think the price for the family plan is acceptable considering the hours of work it would take to manage shared passwords manually. Review collected by and hosted on G2.com.

Aaryan B.
AB
Aaryan B.
Coching
Small-Business (50 or fewer emp.)
"Powerful Password Manager with Autofill Excellence but Support Challenges"
3.5/5
What do you like best about LastPass?

I use LastPass for secure password management, and it helps store and manage all our login credentials in one place. It shines with seamless autofill, strong password generation, and cross-device sync, simplifying logins for Asana, farm apps, or research tools. LastPass makes it easy to autofill usernames and passwords across devices, saving time while maintaining strong security. I appreciate its intuitive interface, dark web monitoring, and secure sharing for teams. Additionally, emergency access and passkeys add reliable security layers. The browser extensions allow for instant autofill across Chrome or Edge, and mobile app biometrics offer quick access on devices used in the field. Shared folders enable secure team password distribution for collaborative work, and the dark web scans and one-click password audits help to proactively spot risks. Review collected by and hosted on G2.com.

What do you dislike about LastPass?

LastPass frustrates with poor customer support, often delayed or unhelpful for issues like lockouts. Past 2022 breaches erode trust despite fixes, and the free plan limits to one device type. Confusing interfaces, autofill glitches, and extra fees for monitoring add hurdles. LastPass customer support draws heavy criticism for slow responses, bot-only interactions, and unhelpfulness during lockouts or vault access issues, trapping users without passwords. Free users face barriers to live help, while premium gets delayed resolutions via tickets. Other improvements needed: autofill glitches on sites, limited free plan device sync, and clunky mobile interfaces. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"Seamless Cross-Device Access with Linked Accounts"
4.5/5
What do you like best about LastPass?

Works on my laptop or my iPhone and my personal account is linked to my work account so everything is accessible in one application. Review collected by and hosted on G2.com.

What do you dislike about LastPass?

Some apps and webpages aren't standard and thus LastPass doesn't autofill for me so I have to go to the app to copy and paste the username or password to login where I want. Review collected by and hosted on G2.com.

MS
Mike S.
Senior IT Systems Analyst
Mid-Market (51-1000 emp.)
"Secure, Easy-to-Use Hub for Sensitive IT Info with a Great Windows App"
5/5
What do you like best about LastPass?

One secure location for our IT team to track our sensitive information for the company. It's also very easy to use and has a great Windows desktop app. Review collected by and hosted on G2.com.

What do you dislike about LastPass?

There's nothing I dislike about it and I can't think of any improvements to it at the moment. Review collected by and hosted on G2.com.

Adnan A.
AA
Adnan A.
Web Developer
Small-Business (50 or fewer emp.)
"Easy Multi-Device Access That Just Works"
5/5
What do you like best about LastPass?

I like the ease of access on multiple devices. Review collected by and hosted on G2.com.

What do you dislike about LastPass?

Sometimes i fee the loading of vault takes too long. Review collected by and hosted on G2.com.

Chitsanucha S.
CS
Chitsanucha S.
Front-End Engineer
Enterprise (> 1000 emp.)
"Great Cross-Platform Access with Handy Password Analysis Tools"
3.5/5
What do you like best about LastPass?

I appreciate that this application is cross-platform and offers extensions for every browser, allowing me to use it seamlessly across all my devices. The tools for analyzing passwords, such as checking their strength and monitoring for data breaches, are also very useful. Review collected by and hosted on G2.com.

What do you dislike about LastPass?

Currently I don't have any strong points, maybe the interface is a bit outdated. And sometimes I get logged out of the vault (in web browser) too quickly for some reason. Review collected by and hosted on G2.com.

Brian B.
BB
Brian B.
Solutions Architect
Small-Business (50 or fewer emp.)
"Nice, Intuitive Interface That’s Easy to Use"
4.5/5
What do you like best about LastPass?

It has a nice interface that is very easy and intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about LastPass?

I would like more information as an admin such as an easy way to see when passwords were last reset by employees. Review collected by and hosted on G2.com.