JH
James H.
Mid-Market (51-1000 emp.)
"Ease of Use and Excellent Support Make Laserfiche a Top Choice"
5/5
What do you like best about Laserfiche?

I like Laserfiche because of its ease of use, which really helps me manage the system as an admin. The implementation was incredibly easy, taking only about two months to set up. I appreciate the great support features and the fact that they're always updating the product, keeping it fresh and functional. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

Nothing yet. Review collected by and hosted on G2.com.

PF
Pax F.
Assistant City Clerk
Enterprise (> 1000 emp.)
"Powerful Functionality with Deep Customization and Granular Permissions"
5/5
What do you like best about Laserfiche?

The functionality, the ability to customize things, the specific access permissions Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

Updates a little too quickly sometimes and things aren't fully built out Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Saves time through automation and AI"
4.5/5
What do you like best about Laserfiche?

The new AI features have reduced the amount of data entry required by our staff. Also, the workflows and business processes have helped automate our processes. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

The initial integration was slow and learning curve was steep, but once we got past the slow adoption, it's been great. Review collected by and hosted on G2.com.

Yazmin C.
YC
Yazmin C.
Technology Support Specialist
Enterprise (> 1000 emp.)
"Laserfiche for Time Saving!"
5/5
What do you like best about Laserfiche?

Laserfiche is very customizable and helps with document management in our organization. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

Need more training. On us though, we need to start visiting the support website! Review collected by and hosted on G2.com.

AR
Alexis R.
City Clerk
Small-Business (50 or fewer emp.)
"Impressed and Fully Satisfied—Everything We Need for ADA Compliance Forms"
5/5
What do you like best about Laserfiche?

Everything! Just as I learn to navigate through the process of creating forms to assist in our ADA compliance and improve on our processes, I can say I’m pretty satisfied! Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

Nothing at this point! We are impressed and satisfied Review collected by and hosted on G2.com.

NB
Nolan B.
Mid-Market (51-1000 emp.)
"Empowers Business with Intuitive Document Management"
4.5/5
What do you like best about Laserfiche?

I really like the ease of use and the power of the tools that Laserfiche offers. It's largely intuitive, which makes handling tasks smoother. The initial setup was pretty straightforward, and I appreciate how it empowers the business to handle everything, reducing the load on an overburdened ITS. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

I think the administration tools are a bit confusing at times. Review collected by and hosted on G2.com.

AC
Aileen C.
Records Manager
Mid-Market (51-1000 emp.)
"Endless Integrations and AI-Powered Process Improvements"
5/5
What do you like best about Laserfiche?

What I like most about laserfiche is the endless capabilities for integrating with other softwares and improving processes with AI Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

What I dislike about laserfiche is the challenges I’m facing in keeping up with all of the advanced features. I like to regularly audit to see if I’m optimizing the program to its fullest potential. Review collected by and hosted on G2.com.

MP
Magnes P.
Business Intelligence Specialist
Mid-Market (51-1000 emp.)
"Laserfiche Streamlines Document Handling and Strengthens Governance"
5/5
What do you like best about Laserfiche?

Laserfiche helps reduce manual document handling, improves public records response readiness, strengthens governance, and creates more consistent, scalable business processes across departments. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

The training platform, Aspire, can sometimes be clunky to use. Also, co-authoring for self-hosted users is nearly non-existent. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Efficient Document Management with Strong Security, Intimidating for New Users"
5/5
What do you like best about Laserfiche?

I like the security and search capabilities of Laserfiche. With twenty plus years of large government reports and federal reports, finding information is good. I also appreciate that our provider helped us a lot with the initial setup, making it easy on our part, thanks to having an expert set it up for us. We really enjoy using it and find it very likely to recommend. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

It looks intimidating for all of our new users. Review collected by and hosted on G2.com.

KH
Kaytlyn H.
Integrations Analyst
Enterprise (> 1000 emp.)
"Incredibly Dynamic—Streamlined Our Processes Exponentially"
4.5/5
What do you like best about Laserfiche?

It’s incredibly dynamic and has streamlined our processes exponentially. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

There are some quirks with fine tuning things you want seen on forms to your customers. Review collected by and hosted on G2.com.