Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Money-suck first practices"
0/5
What do you like best about Lark?

It's all-in-one so your shortcuts are from one app. Review collected by and hosted on G2.com.

What do you dislike about Lark?

Because it's all-in-one, nothing is great. It's just subpar. Every time you respond to a thread, another chat appears in your pipeline so you've got to close threads consistently. They send you marketing details through the app. No such things as calls going over, you've got to extend calls timelines through the calendar. Tables are massive in size - a 0.22GB SQL database is 3.15GB using their tables because of their foundational formatting. External sharing is exceptionally convoluted. Bidirectional syncing across external apps isn't really bidirectional.

Probably the nail in the coffin though is that if you purchase a seat and you have turnover, you still pay for that seat. There is no way to cancel this from the platform. There's also no way to cancel your account from the platform. Support's response to trying to cancel your account? "Reach out to your bank to cancel your card and create a new one so that you don't get charged by us anymore"

No such thing as notifications on upcoming subscription renewals, so when you get charged every 6 months and you ask to cancel, you can't because "you already paid." So, if you want to delete your account and disband the organization, "Just log back in later when your subscription has finished and cancel then" Forget prorated refunds, not a thing.

Service and policies are terrible and realistically, for the amount of money you spend, you're better off going to specialized tools that actually do really well at whatever they do versus one singular place that does everything in a sub-par fashion. Review collected by and hosted on G2.com.

Bikal P.
BP
Bikal P.
advanced labeling specialist
Mid-Market (51-1000 emp.)
"Intuitive Communication Tool with AI-Powered Features"
4.5/5
What do you like best about Lark?

I like the easy user interface of Lark because it's really easy to use. I also appreciate the features like 'bump' and 'burst,' which notify inactive members, making them very useful for me. The AI-powered app provides a meeting feature where we get an AI summary afterward, which is really beneficial for reviewing any missing points during meetings. Review collected by and hosted on G2.com.

What do you dislike about Lark?

I could say that sometimes when I try to join a meeting, it doesn't connect due to some location problem. Review collected by and hosted on G2.com.

Sarvesh  T.
ST
Sarvesh T.
Staff Engineer
Telecommunications
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"All-in-One Collaboration That Boosts Team Efficiency"
4/5
What do you like best about Lark?

I really appreciate how Lark brings chat, meetings, and documents together in one integrated workspace. This setup helps minimize context switching and allows my team to collaborate much more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Lark?

Lark can feel overwhelming at first because there are so many modules. Some settings are hard to find, and new users in my team needed guidance to use it effectively. Review collected by and hosted on G2.com.

Rilee G.
RG
Rilee G.
Small-Business (50 or fewer emp.)
"User-Friendly and Effortless Setup"
5/5
What do you like best about Lark?

I like how easy to use Lark is. The initial setup was super easy as well, which made getting started a breeze. Review collected by and hosted on G2.com.

What do you dislike about Lark?

Nothing Review collected by and hosted on G2.com.

James F.
JF
James F.
Senior Finance Partnerships Manager
Small-Business (50 or fewer emp.)
"Seamless Multi-Functional Platform for Communication"
5/5
What do you like best about Lark?

I like that Lark has all programs in one place, which allows us to report, analyze, and communicate efficiently. I find it seamless and easy to use, and I really appreciate the meeting function. The initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com.

What do you dislike about Lark?

It would be good to integrate some other programs, like Monday.com workflows. Review collected by and hosted on G2.com.

Zubiyan A.
ZA
Zubiyan A.
CAD Developement Intern
Computer Software
Mid-Market (51-1000 emp.)
"Feature-Packed Lark for Calls, Messaging, Email, and AI Knowledge"
5/5
What do you like best about Lark?

It has got many features like Video call, Messaging, Email, Workspace to mark attendance, Knowledge Ai and much more Review collected by and hosted on G2.com.

What do you dislike about Lark?

To be honest, there is nothing to dislike about lark Review collected by and hosted on G2.com.

Beiying H.
BH
Beiying H.
HR compliance manager
Mid-Market (51-1000 emp.)
"Versatile All-in-One Platform for Communication and Collaboration"
5/5
What do you like best about Lark?

Versatile tools great for chat, calls, meetings, note taking and even document sharing Review collected by and hosted on G2.com.

What do you dislike about Lark?

login and initial set-up might be confusing especially if you have a pre-exsiting wechat account Review collected by and hosted on G2.com.

Rachel C.
RC
Rachel C.
Director of Product Marketing
Marketing and Advertising
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Totally awesome!"
5/5
What do you like best about Lark?

Lark is the epitomy of all-in-one for productivity and collaboration. It's rich in every feature you could imagine, it's absolutely head-to-head with so many leading competitors. Review collected by and hosted on G2.com.

What do you dislike about Lark?

There isn't really anything. I'm bummed though b/c it seems like the Israeli market prefers GSuite + sometimes Notion (which really, I also love love) and really, I don't get it b/c Lark is so much more. Review collected by and hosted on G2.com.

Gayane A.
GA
Gayane A.
Network Engineer
Computer & Network Security
Small-Business (50 or fewer emp.)
"Fast and compact"
5/5
What do you like best about Lark?

It combines work issues in threads and helps find anything wherever we want Review collected by and hosted on G2.com.

What do you dislike about Lark?

I did not use it outside work and can’t tell Review collected by and hosted on G2.com.

Verified User in Banking
GB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Easy to Use and Reliable for All-Day Work"
4/5
What do you like best about Lark?

The ease of use, and the reliability of this software while working on for the whole day Review collected by and hosted on G2.com.

What do you dislike about Lark?

Sometimes it was lagging, but restarting it was resolving the slowness Review collected by and hosted on G2.com.