Well for a year of using the Lansweeper is like a combination of all things in one package such as IT Ticketing system, Asset, and Application Monitoring, Data Reporting for the whole organization.

If you`re fresh in the IT field you will see this as a great app for a one-stop-shop but if you`re in the IT field and saw a lot of other vendors you will see this as chaotic app. As there is a lot of tabs and function everwhere in the web panel.

But I would still recommend this application for those looking for free tools for ticketing with Asset management. Review collected by and hosted on G2.com.

Here few I don`t like about this tool.

- Ticket now receiving sometimes.

- Ticket can`t backtrack as there is plenty of tickets that will be shown that will fit the criteria that you set.

- Email recipients sometimes can`t see the response from the ticket as it considers as a Spam email or nothing at all.

- Lock of supports and documentation when there is an issue like solve it by yourself or just leave it as to be. Review collected by and hosted on G2.com.

I love how simple and intuitive the Lansweeper UI is. The application is very easy to understand and learn. I love that Lansweeper can pull in warranty data for your machines also. Review collected by and hosted on G2.com.

So far I haven't found a feature that I dislike. Review collected by and hosted on G2.com.

Lansweeper has it all - from inventory to reporting. Review collected by and hosted on G2.com.

Recently, they decided to increase their cost. Review collected by and hosted on G2.com.

Multiple tools. We use it for help desk and asset management primarily. Review collected by and hosted on G2.com.

I do not dislike anything about Lansweeper Review collected by and hosted on G2.com.

Ease of Install and mostly hand-off once installed. I do like how you can adjust the timing of the scanning by location so some of our smaller locations that don't have many changes can be scanned less frequently while scanning more at our busier locations. Dashboard customization is good. The ability to create dynamic asset groups is a great function as well. DO like the ability to get toner levels from printers. Review collected by and hosted on G2.com.

GUI could be a little cleaner, seems to be a lot of info crammed into one space. Reports are nice and there are plenty to use, but creating custom reports requires some SQL query knowledge. Which is fine you have some, but for someone with little or no SQL knowledge may be cumbersome. Having all the demo data in there was a bit confusing and it would let you remove it, however I found online that there is a button to remove all demo data and it did what i wanted, just wish it was a little more obvious. Like maybe when we applied a real license it tells you to do that. Review collected by and hosted on G2.com.

Information found by Lansweeper is of great value, using SNMP, WMI, SSH, etc.

Assets are clear to read and you easily find what you search for!

Their new Helpdesk version is great, a bunch of great features and way more to come in each update and new major versions to come. The interface is fantastic for both users and technicians.

You get a clear history of public/private messages sent to the customer/technicians (notes).

Price is great, it used to be cheaper when they started but I think it's worth it with all the features and stability of their product.

Their support team is just great, I havn't found such a quick and good support anywhere else. They listen to their customers and do answer them in a short time (mostly in 24-48 hours).

Multi-language for Helpdesk (translation work is well done!)

If you're looking for a great built-in Knowledge Base tool, Lansweeper has it.

Easy to use for both users and technicians, fully integrated into the Helpdesk portion of the software. Review collected by and hosted on G2.com.

Creating a form (ticket type) isn't that easy sometimes depending on the way you would like to build it. You may have to find a different way to create it as you can't reuse a custom field twice or more in the same ticket type.

The system may act slow on a regular server.

No multi-language support for Lansweeper itself, the Helpdesk portion does have it.

Lack of auto-processing features for tasks to be completed by the technicians, for example one of their competitors (from a Quebec/Canadian company) has an ITSM which offers way more advanced features. Review collected by and hosted on G2.com.

It has an incredible ability to collect everything and report on everything detail of the network environment with very little management overhead Review collected by and hosted on G2.com.

There is nothing I can say that I dislike about lansweeper. It does everything as expect very well Review collected by and hosted on G2.com.

The product is easy to install and manage. There are enough custom reports that can you started reporting on your respective assets. It is agent-less which removes the need to first install software. Review collected by and hosted on G2.com.

There is no SIEM integration which would have been useful for our current environment. Review collected by and hosted on G2.com.

With LanSweeper, the network is continuously evaluated while specific information is supplied. It allows you to sort resources by using unique categories and classes. Also, almost any kind report you could think of can be produced by LandSweeper, which makes it very useful in many cases. Also, it's able to link with Dell, if you work with Dell devices. Review collected by and hosted on G2.com.

The reporting unit is too necessary, this will be beneficial when user is familiar with related databases, but when he's not, it will be hard to create reports later, as there is not a scheduled process to follow. Also, if you uninstall the resource from the process it is deleted from the list, which may be a real problem if you need to revert this Review collected by and hosted on G2.com.

There is a great amount of information provided on assets. Software installed, Switch port the device is on. Event logs. Lot and lots of information. Reports are great to be able to comply with licensing usage and to audit software and devices throughout your network Review collected by and hosted on G2.com.

Have to pay if extra for the ticketing and if you have a large amount of assets. Review collected by and hosted on G2.com.