SP

Sylvain P.

Team Leader

Mid-Market (51-1000 emp.)

1/12/2022

"The language tool makes my working days so much easier!"

5/5

What do you like best about Language IO?

The click in the button is so easy! I love it! Review collected by and hosted on G2.com.

What do you dislike about Language IO?

I think the quality of the translations themselves could be improved in some occasions. Review collected by and hosted on G2.com.

JC

Jorge C.

CRM-SME Team supervisor

Small-Business (50 or fewer emp.)

10/12/2021

"Smooth transition to a new tool"

4.5/5

What do you like best about Language IO?

The Installation and support of the team to set it all up.

Their demo was a great help t get started and made it easy to use and obtain our own training material. Review collected by and hosted on G2.com.

What do you dislike about Language IO?

We has a few interruptions with errors that were related to user/Passwords expirations.

Perhaps topics to cover on future demos to avoid from happening. Review collected by and hosted on G2.com.

Recommendations to others considering Language IO:

Great tool for agents of any language. This saved a lot of time hiring.

Easy to use and support has been very well. Review collected by and hosted on G2.com.

What problems is Language IO solving and how is that benefiting you?

We have a chat support team that covers about 48 languages. solved the need to hire agents that know all those languages. Review collected by and hosted on G2.com.

JR

Jorge R.

Director

Small-Business (50 or fewer emp.)

10/6/2021

"Language I/O allowed us to grow our global presence with minimal upfront investment"

5/5

What do you like best about Language IO?

The path to onboarding was an absolute breeze. We shopped around a lot, and in terms of quality of translations and ease of onboarding, LIO won the top prize for us. They came to us with a strong team, a low-jargon proposal and got us going quickly. Review collected by and hosted on G2.com.

What do you dislike about Language IO?

I honestly can't think of a thing for the sake of saying it. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/7/2021

"Quick and reliable translation services within Zendesk"

4/5

What do you like best about Language IO?

- Quick, reliable translations

- Synchronous with Zendesk

- Customizable settings

- Translations are accurate and stay within the workspace! Review collected by and hosted on G2.com.

What do you dislike about Language IO?

Navigation can be a little tedious, but there are certainly workarounds with translation as soon as you understand how the system works! Review collected by and hosted on G2.com.

IE

Verified User in Entertainment

Enterprise (> 1000 emp.)

10/7/2021

"It's a practical tool but has to improve the quality of its translations."

4/5

What do you like best about Language IO?

SImplicity, the fields are simple, and we can review a dialog any time, everything can be tracked down. Review collected by and hosted on G2.com.

What do you dislike about Language IO?

The translation of some terms or words, name of companies, expressions. The tool is really weak with some basic things. Review collected by and hosted on G2.com.

What problems is Language IO solving and how is that benefiting you?

We have more resources available when using this tool in our contact center, avoiding the burden of having to keep track of the language skills of the team to cover the different shifts along day/night/weekend. I'm not sure about this, but I believe it was also financially positive to the company, for the cost of a bilingual agent. We even use it when they speak the language, but the country has differences, like Portuguese from Portugal and Brasil. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/6/2021

"Made the process very easy for our team"

5/5

What do you like best about Language IO?

Lynda and the team offered fantastic service and was always available to answer my questions. The devs made the set up so easy. Review collected by and hosted on G2.com.

What do you dislike about Language IO?

There is nothing we do not like about using Language IO Review collected by and hosted on G2.com.

Recommendations to others considering Language IO:

I would strongly recommend language IO if you are looking for a translation tool. Review collected by and hosted on G2.com.

What problems is Language IO solving and how is that benefiting you?

As we are new in non English speaking markets, the tools have made it very easy for our customer care team to communicate with these customers quickly. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

10/7/2021

"LIO it is just exceptional for someone that look support in their native language."

4/5

What do you like best about Language IO?

It is easy to use and does not show issues. It is a stable tool that I can recommend to companies that require chat interaction Review collected by and hosted on G2.com.

What do you dislike about Language IO?

I feel LIO should be able to provide faster resolution, but overall I love how effecient it is when translating issues to customers Review collected by and hosted on G2.com.

AM

Anna M.

Communications Manager

Mid-Market (51-1000 emp.)

10/11/2021

"CX Operation Manager"

5/5

What do you like best about Language IO?

Efficiency of the application, quality of translation and great customer service and support. Review collected by and hosted on G2.com.

What do you dislike about Language IO?

App implementation within Salesforce could use some improvements for easier retracing on case level. Review collected by and hosted on G2.com.

Recommendations to others considering Language IO:

The Language I/O Customer Success team is always available and ready to tackle any issues, providing swift answers and immediate solutions. Review collected by and hosted on G2.com.

What problems is Language IO solving and how is that benefiting you?

Providing support in a number of languages that are not supported by native-speaking agents. Cost savings for our call center operations. Review collected by and hosted on G2.com.

PM

Patrick M.

Localization Manager

Mid-Market (51-1000 emp.)

11/10/2021

"Eventbrite - Note: we only use the Language I/O connector with XTM to the SFDC Knowledge Base"

4/5

What do you like best about Language IO?

Different templates. Solid connector for customized Salesforce.com (SFDC) instance. Seamless integration with the rest of the localization infrastructure. Review collected by and hosted on G2.com.

What do you dislike about Language IO?

Need internal engineering support for integration, highly technical. Review collected by and hosted on G2.com.

AM

Andreea M.

Customer Support Supervisor

Small-Business (50 or fewer emp.)

10/13/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"A quick and useful tool."

4/5

What do you like best about Language IO?

It's a fast way of getting our clients responses in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Language IO?

I can't say there is anything to dislike so far. Review collected by and hosted on G2.com.