I have had the privilege of being involved in steering team progress, and facilitating our sprint cycles with Language I/O’s Conversational Translation Tools. Integration with Salesforce went smoothly and enabled us to offer our support capabilities in the Service Cloud. The responsiveness of this tool is something that stands out; it’s like having a translator integrated into our workflow that almost renders language barriers non-existent. Review collected by and hosted on G2.com.

Nonetheless, chatbot integration learning curve was slightly steeper than anticipated. At first, some users found it hard to use, signalling our usability needs improvement. Review collected by and hosted on G2.com.

Ease of Use + Ease of Implementation & Integration Review collected by and hosted on G2.com.

The tool struggles with certain contexts in occaisionally. Review collected by and hosted on G2.com.

From the first call and demo to every interaction afterwards with their staff, they have been incredibly responsive. Not that you really need to reach out to them often because the product is super easy to set up on Salesforce (wish I could say the same for other apps) and simply just works like they demo'ed. Training the staff to use was simple and most of all, our customers appreciate that they can speak in their native tongue so nothing gets lost in translation :) Review collected by and hosted on G2.com.

Not much to the point that I dislike the product to not recommend to anyone looking for an efficient way to service international customers without hiring an implementation team or hiring foreign language agents which can be costly. Review collected by and hosted on G2.com.

Language I/O seamlessly integrates with Salesforce Service Cloud and Chat Bot, facilitating real-time translation for global customer communication through chat messages and emails. The swift implementation and maintenance-free operation have made it a daily tool for our agents.

The efficient, practical, and cost-effective service, coupled with flexible pricing, has been complemented by the professionalism and solution-driven approach of the Language I/O team.

It's ideal for a globalizing company, aiding quick onboarding and language support, enabling scalability without additional hiring, and offering around 150 language pair translations, including machine and live translation services.

Suggestion: Create a glossary for contextual, company/industry-specific terms to ensure accurate translations across all languages. Review collected by and hosted on G2.com.

For us, so far, all works well.

However, it was communicated to us that certain less commonly used language pairs might experience reduced accuracy in machine translations, potentially sounding a bit mechanical. The positive aspect is that the underlying engine is continually learning and evolving. Review collected by and hosted on G2.com.

- LIO support 100s of translation languages (both source & target)

- Salesforce integrations are easy to install, manage & maintain

- LIO application features are customizable to your integration reqs & available out-of-box

- In general there are multiple applications available for use & licensing is based on service consumption (vs. per application) Review collected by and hosted on G2.com.

- LIO Salesforce Chat translation app does not yet support the "Messaging / In-app" new channel Review collected by and hosted on G2.com.

The most important thing to me is the accuracy of the translation, we found that Language IO had the best matches for our language pairings. The fact they use different engines for different pairings helps. Review collected by and hosted on G2.com.

I'm not a fan of the agent UI, it's a bit outdated and takes up valuable real estate in the widget section. I would like to see the option to have the translation tool integrate with the main conversation thread. Review collected by and hosted on G2.com.

We have recently started using Language I/O when we switched over from another provider. This solution gives us more flexibility and a more cost effective solution while delivering quality translations for our customer care teams. Currently using for email support but planning to use for chat support going forward too. Review collected by and hosted on G2.com.

Nothing discovered so far. In all aspects delivering better standards versus the solution we previously used. Review collected by and hosted on G2.com.

What I appreciate most about Language I/O Conversational Translation Tools is undoubtedly the exceptional customer support, particularly from team members Federica and Lynda. Their unwavering dedication to ensuring customer satisfaction with the product goes above and beyond, setting them apart from competitors in the industry. The personalized attention, prompt responses, and genuine care they exhibit truly enhance the overall experience of using the Language I/O platform, making it not only a powerful translation solution but also one backed by an unparalleled support network. This level of service instills confidence in the product and reinforces the company's commitment to delivering the best conversational translation tools in the market. Review collected by and hosted on G2.com.

While Language I/O Conversational Translation Tools offer many advantages, one area where I believe there is room for improvement is in the translation of less common phrases or idiomatic expressions. For instance, when translating "Thank you for reaching out" to Portuguese, the tool outputs "Obrigado por estender a mão," which is a more literal translation. A more contextually accurate translation would be "Obrigado por entrar em contato conosco," meaning "Thank you for contacting us." Enhancing the tool's ability to recognize and accurately translate idiomatic expressions and uncommon phrases in various languages would further elevate the platform's effectiveness and provide users with even more precise translations, improving overall communication and user satisfaction. Review collected by and hosted on G2.com.

From the initial set up and onborading to daily use and bug fixes in the live enviroment, the Language i/O team have proved to be efficient, professional and attentive. The tool is easy to intergrate into Salesforce and allows us to communicate easily with our customers in France and Germany. The accuracy of the translation helps us to maintain high customer satisfaction and clear communication. It is a cost effective solution for our team! Review collected by and hosted on G2.com.

We have found that there are some oddities with capitlisation of certain words and the odd translation bug but these do not affect overall performance and the team are quick to assist through the support portal. Review collected by and hosted on G2.com.

Translate any languages

Read Non English message

Fast Translations

Easy User Interface

New App releases

Locale changing feature

Auto Language detection

Partial translation Review collected by and hosted on G2.com.

Some times confusing UI

Errors occuring due to locale issue

Service degradation Review collected by and hosted on G2.com.