I liked how Language I/O integrated with Salesforce to make translated articles into different language so easy. Review collected by and hosted on G2.com.

The article translation submission tool sometimes was buggy, and I had to resubmit projects. The UX could use some updating. Review collected by and hosted on G2.com.

Ease of integration into our existing Saesforce instance. Also the real time chat translastion is great. Users find it very easy to use without addtional training. Review collected by and hosted on G2.com.

Need better Salesforce email to case translation. There were some issues encountred during our trial where 2 or more langauges require manual selection of text and translation. Review collected by and hosted on G2.com.

Provides our support org real time translation ability within the support tool. Integration is seamless. Our LIO rep Is amazing as well. Always providing quick prompt answers to questions we may have. Review collected by and hosted on G2.com.

the error window when the language of the end user is the same. Review collected by and hosted on G2.com.

What sets Language I/O apart is their digital-first, human customer-first-and-foremost approach to working together with us. We are a larger company that takes near full advantage of all the tools LIO offers to enterprise customers. Still, knowing Viviana and Heather, I have to believe that even their start-up clients get white-glove service. I appreciate how quickly they adapt to change, and how eager they are to collaborate with other vendors we have. It's how LIO intertwines tech solutions with a human-approach that I hold in such high regard. Review collected by and hosted on G2.com.

From where I sit in my organization, there has not an issue that Viviana and her team has not resolved or found another viable solution for. I feel valued as a customer, that my opinion matters, and that LIO is not afraid to prioritize or re-prioritize new tech solutions based on short-term customer needs, longer-term goals and just general feedback. Review collected by and hosted on G2.com.

Their integrated tool with Salesforce makes the transition to use easy. Review collected by and hosted on G2.com.

The tool struggles with context in French and German occaisionally Review collected by and hosted on G2.com.

Language I/O works pretty well with what we already got goin' on, giving us real-time translations into other languages which is crucial since we work all over the world. It seems to understand the technical lingo in our industry, which cuts down on stuff getting lost in translation. The API is fast so there aren't big delays in our workflows and being able to customize the dictionaries for cloud terms helps keep things consistent when dealing with complex stuff. And the tool learning and improving from corrections we make helps the team work more efficiently over time. Review collected by and hosted on G2.com.

It took a good bit to get it integrated in a way that really fits our needs. There are still times when it misses the mark on niche or highly technical language. Review collected by and hosted on G2.com.

Language I/O perfectly suitable to be installed on our system and has better implementation than our previous solution. Integration with Zendesk is smooth and it can read all the support email and translate email from other language. Easy operation and fast real-time result is what I like best with this platform. Review collected by and hosted on G2.com.

No dislike with Language I/O. They provide an easy platform to operate and their customer support team is very flexible in helping us with our requirement. Review collected by and hosted on G2.com.

Language I/O is the saviour for our support team, which has enable them to easily translate customer conversation from different language. We don't need to hire translator anymore as this platform support to more than 150 languages. Installing it into our customer support system is easy and can be integrated to SM, email and chatbot. Review collected by and hosted on G2.com.

None. We have no bad experience or dislike when it come about Language I/O as they helps us to reduce our support team operation cost. Review collected by and hosted on G2.com.

1. Overall onboarding was easy. Their team set up a call to add the needed fields, create the accounts, etc. and we were up and running.

2. Job submission for our Zendesk Help Center is simple. Additionally, submitting jobs via ppt and excel are simple as well.

3. Have lots of language options and are able to cover translation for our global business needs. Review collected by and hosted on G2.com.

1. Getting the initital languages toggled on took some back and forth.

2. Content blocks are tricky to build into this process. Review collected by and hosted on G2.com.

To translate customer language to english wording for easiter understanding.

To reply back to customer by entering english words and transalte to customer language

Latest releases like quality flagging, partial translation, comment box enhancements Review collected by and hosted on G2.com.

Costing on per word basis

UI need to be more impressive / attractive Review collected by and hosted on G2.com.