Ai is the best thing they have and very helpful tool for the customer support Review collected by and hosted on G2.com.

as always, ai is a very useful tool. but it reduces the number of jobs. Review collected by and hosted on G2.com.

I love the ease of use. We use this for our contact center and the agents love it. Minimal training needed and it sits inside of our SFDC console. Any questions are answered within one day, which is unheard of these days. Review collected by and hosted on G2.com.

Maybe simplified billing like words instead of credits, but that is about it. Review collected by and hosted on G2.com.

It translates chats real-time with ease, make conversation with customers possible Review collected by and hosted on G2.com.

Shows words translated - should also show how many chats in each language got translated Review collected by and hosted on G2.com.

The backend translations in the customer's language are excellent. Without even knowing their language, we connect with customers in their language. Review collected by and hosted on G2.com.

Some problems in translating from two languages from same family. Ending up in wrong translations. Review collected by and hosted on G2.com.

It just works. When we made the switch from RingCentral Contact Center to Service Cloud Voice, there were many growing pains that had to be overcome. Yet, none of those concerned Language I/O, that did exactly what it was supposed to do. Review collected by and hosted on G2.com.

As with any AI solution, there are times when the output comes across as machine generated, as opposed to a native speaker. These are seldom, but customer feedback has stated they can discern the structure or tone isn't a real human. Review collected by and hosted on G2.com.

accurate translations, no need to hire external team Review collected by and hosted on G2.com.

nothing wrong so far, but they could have a free trial Review collected by and hosted on G2.com.

This tool is excellent especially because it is easy to use and install and do the first configuration. I like the integration with Salesforce and it gives us good flexibility, saves time in translations and increase collaboration. It is a good software. Review collected by and hosted on G2.com.

So far everything is going well and I hope it continues that way. Review collected by and hosted on G2.com.

Features are great and the ease of installation is pretty good Review collected by and hosted on G2.com.

documentation is pretty huge and is easy to be lost in (adding few videos of how to might be really easy to follow and not miss out on some features) Review collected by and hosted on G2.com.

Language I/O is a great partner for offering specialized quotes for the credits required to accomplish your language translation and localization goals and priorities. They are prompt, clear, and responsive. Review collected by and hosted on G2.com.

They can be expensive for a lot of localization needs; however, they insure a superior quality to must. Review collected by and hosted on G2.com.

With only agents speaking 3 languages, we support the whole EMEA regions. Translations have been double checked by native speakers before going live and we are really happy about the usage. Review collected by and hosted on G2.com.

Sometimes, native speakers can feel that the translation is a bit strange, so it's kind of visible that the translation is automatic. Also, we sometimes have issues with slang or our customer's typos Review collected by and hosted on G2.com.