--- title: Language IO Reviews meta_title: 'Language IO Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 81 reviews by the users' company size, role or industry to find out how Language IO works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 81 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Language IO Reviews **Vendor:** Language IO **Category:** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support) **Average Rating:** 4.4/5.0 **Total Reviews:** 81 ## About Language IO Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, whether it is on chat, voice, or email. Our unique model ensures you have the best translation available based on the language pair used by the agent and the customer. That way, your conversations are not only accurate but human. We encrypt all personal information so your customer's data is always protected and leaves zero trace. Language IO integrates seamlessly with Salesforce Service Cloud, Zendesk, ServiceNow, and Oracle. We also provide an API. ## Language IO Pros & Cons **What users like:** - Users value the **real-time translation and glossary features** , enhancing efficiency and integration with Salesforce. (7 reviews) - Users love the **multilingual support** of Language IO, enhancing efficiency in handling global customer interactions. (5 reviews) - Users appreciate the **translation efficiency** of Language IO, noting its quick responsiveness and easy integration with Salesforce. (5 reviews) - Users value the **ease of use** in Language IO, enhancing quick translations and seamless integrations for support agents. (4 reviews) - Users appreciate the **quick response and support** from Language IO, enhancing their overall customer service experience. (3 reviews) - Communication (2 reviews) - CRM Integration (2 reviews) - Customization (2 reviews) - Easy Integrations (2 reviews) - Efficiency (2 reviews) **What users dislike:** - Users find **usability issues** with Language IO due to outdated UI and lack of translation readiness indicators. (5 reviews) - Users find **billing issues** challenging due to complex terminology and urge for simpler explanations of rates. (2 reviews) - Users find Language IO **expensive** as tiered pricing requires extensive use for optimal value, complicating initial testing. (2 reviews) - Users find the **interface issues** to hinder usability, noting outdated design and difficulties with testing. (2 reviews) - Users are frustrated by the **lack of delivery indicators** in versions prior to 2.0, causing confusion during translations. (2 reviews) - Accent Recognition (1 reviews) - AI Performance (1 reviews) - App Integration (1 reviews) - Bug Issues (1 reviews) - Complexity (1 reviews) ## Language IO Reviews ### 1. Helpful Client Services and Effective Translations, but Some Languages Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Language IO?** Their client services team is very helpful and receptive to feedback and working towards solutions, even for complex integrations. The software itself works well, and most of our customers report that the translations are effective in communication. It was easy to implement overall, and we used it frequently with all of our clients that could not communicate in English. **What do you dislike about Language IO?** Unfortunately, some languages (e.g. Japanese, Mandarin, etc.) are not translated effectively and often mix up formalities. These languages, in particular, have been reported by clients to be unprofessional and especially impact technical discussions when supporting those clients. **What problems is Language IO solving and how is that benefiting you?** Translation with most clients who cannot communicate in English. Integrates with CRM ticketing tools for easy access and functionality. ### 2. Easy, Accurate Translations and Salesforce Integration—But Built-In Functions Need More **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew H. | Development Team Leader - Service Cloud/Web applications, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Language IO?** Very easy to use, gives accurate translations and it is easy to integrate with Salesforce **What do you dislike about Language IO?** Some of the built-in functions could be enhanced so that custom LWCs don't have to be used **What problems is Language IO solving and how is that benefiting you?** Language IO allows support analysis to work on cases that are not in there spoken languages. ### 3. Language I/O: A Game-Changer for Business **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie S. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Language IO?** Language I/O has been a fantastic cost-saving solution for our company. It enables our non-multilingual employees to effectively handle multilingual chats. Their support team has been exceptional, providing consistent check-ins to ensure a smooth transition. We've always had access to their support team for any questions that arise. The extension was incredibly user-friendly, with a simple installation process and an intuitive interface that seamlessly integrated into our agents' workflows as they use it daily. We were pleased to find that it had no negative impact on their average handle time and has delivered positive results **What do you dislike about Language IO?** While it initially required time and effort to train the tool with our specific terminology, we found that consistent feedback and updates to the shared file were essential for its accuracy. We're pleased to report that the tool has now been successfully adapted to our company's unique language and terminology. **What problems is Language IO solving and how is that benefiting you?** Language I/O has empowered us to grow our business by enabling effective communication with diverse audiences. ### 4. Easy to use, great support **Rating:** 4.0/5.0 stars **Reviewed by:** Yazeed T. | Customer service knowledge Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Language IO?** It was easy to implement, and most importantly to note their responsive support for adding new languages or translating in bulk projects. it is easy to implement in our workflow and it's easy to use for our agents. I would specially recommend this if you need help with support to asian languages or other markets outside of the western market. **What do you dislike about Language IO?** I think it might be the credits method with translations, we have lots of in house support in terms of translations so we didn't face any limits but I can imagine that if are relying heavily on LIO for translations you would need to discuss your business needs with the team at LIO. **What problems is Language IO solving and how is that benefiting you?** Support of many foreign languages that other tools out there might not have the solution for in the accuracy needed with our customer's support ### 5. All good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Language IO?** accurate translations, no need to hire external team **What do you dislike about Language IO?** nothing wrong so far, but they could have a free trial **What problems is Language IO solving and how is that benefiting you?** no need to hire multilingual team, ease of use ### 6. Efficient and well operationalized **Rating:** 3.5/5.0 stars **Reviewed by:** Malachi H. | Senior Manager of Client Education, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Language IO?** Language I/O is a great partner for offering specialized quotes for the credits required to accomplish your language translation and localization goals and priorities. They are prompt, clear, and responsive. **What do you dislike about Language IO?** They can be expensive for a lot of localization needs; however, they insure a superior quality to must. **What problems is Language IO solving and how is that benefiting you?** Localization for a global customer audience. ### 7. Ups and downs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Language IO?** Their integrated tool with Salesforce makes the transition to use easy. **What do you dislike about Language IO?** The tool struggles with context in French and German occaisionally **What problems is Language IO solving and how is that benefiting you?** We are able to provide Support for our EU customers that don't speak english. ### 8. Easy flexible multi-language translation App **Rating:** 3.5/5.0 stars **Reviewed by:** Bharath K. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Language IO?** To translate customer language to english wording for easiter understanding. To reply back to customer by entering english words and transalte to customer language Latest releases like quality flagging, partial translation, comment box enhancements **What do you dislike about Language IO?** Costing on per word basis UI need to be more impressive / attractive **What problems is Language IO solving and how is that benefiting you?** Various customers write in multiple languages which our agents cannot read/write. IO Translation tool easily recognises those languages and translates for agents to understand. Agents can simply write in english and translate back to customer original language without any efforts / research. Time for agents are saved and helps us in faster response to our customers. ### 9. Soild tranaslations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Language IO?** The most important thing to me is the accuracy of the translation, we found that Language IO had the best matches for our language pairings. The fact they use different engines for different pairings helps. **What do you dislike about Language IO?** I'm not a fan of the agent UI, it's a bit outdated and takes up valuable real estate in the widget section. I would like to see the option to have the translation tool integrate with the main conversation thread. **What problems is Language IO solving and how is that benefiting you?** The ability to offer multi-lingual support without the human resources that speak those languages. ### 10. Happy to use Language IO Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Bharath K. | Senior Application Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Language IO?** Translate any languages Read Non English message Fast Translations Easy User Interface New App releases Locale changing feature Auto Language detection Partial translation **What do you dislike about Language IO?** Some times confusing UI Errors occuring due to locale issue Service degradation **What problems is Language IO solving and how is that benefiting you?** Our Customers raises tickets in many language. I/O tool helps to translate them to read understand & write back either in english or other locale. This way our customers & agents have easier communication. ### 11. LIO has been very effective in our cross production implementation. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Language IO?** integration with Oracle which is very good. **What do you dislike about Language IO?** Whilst their support is always efficient with our requests, the fact that there is No back-office access for clients hinders glossary updates and makes us dependant on support availability. **What problems is Language IO solving and how is that benefiting you?** Contact volume dispersing. ### 12. Language I/O works very well for our Customer Support real time translations and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Nikki H. | Vice President, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Language IO?** Support team like it because it's easy to use. It's integrated into Salesforce.com. **What do you dislike about Language IO?** The Japanese machine translations are not very accurate and are not used by our Japanese customers. **What problems is Language IO solving and how is that benefiting you?** Real-time machine translations in multiple languages with a dedicated product glossary. ### 13. Great solution! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Language IO?** Easy to use and accurate for quick responses (Chat). Much easier than cut/paste than other translation services. Implementation is easy. **What do you dislike about Language IO?** Nothing specifically. There are probably some improvement points concerning glossary updates but doesn't affect overall performance. **What problems is Language IO solving and how is that benefiting you?** This tool is helpful in communicating with our global entities. ### 14. Quick and reliable translation services within Zendesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Language IO?** - Quick, reliable translations - Synchronous with Zendesk - Customizable settings - Translations are accurate and stay within the workspace! **What do you dislike about Language IO?** Navigation can be a little tedious, but there are certainly workarounds with translation as soon as you understand how the system works! **What problems is Language IO solving and how is that benefiting you?** We are currently using Language I/O as a bridge to understanding our overseas users better. By providing that extra bit of context within our translations, we are able to provide more accurate and helpful support messages back to them. ### 15. It's a practical tool but has to improve the quality of its translations. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Language IO?** SImplicity, the fields are simple, and we can review a dialog any time, everything can be tracked down. **What do you dislike about Language IO?** The translation of some terms or words, name of companies, expressions. The tool is really weak with some basic things. **What problems is Language IO solving and how is that benefiting you?** We have more resources available when using this tool in our contact center, avoiding the burden of having to keep track of the language skills of the team to cover the different shifts along day/night/weekend. I'm not sure about this, but I believe it was also financially positive to the company, for the cost of a bilingual agent. We even use it when they speak the language, but the country has differences, like Portuguese from Portugal and Brasil. ### 16. LIO it is just exceptional for someone that look support in their native language. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Language IO?** It is easy to use and does not show issues. It is a stable tool that I can recommend to companies that require chat interaction **What do you dislike about Language IO?** I feel LIO should be able to provide faster resolution, but overall I love how effecient it is when translating issues to customers **Recommendations to others considering Language IO:** Go for it. Simple to use for both customer and business. **What problems is Language IO solving and how is that benefiting you?** The ability to assist people that requires support in a different language. ### 17. Eventbrite - Note: we only use the Language I/O connector with XTM to the SFDC Knowledge Base **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick M. | Localization Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Language IO?** Different templates. Solid connector for customized Salesforce.com (SFDC) instance. Seamless integration with the rest of the localization infrastructure. **What do you dislike about Language IO?** Need internal engineering support for integration, highly technical. **What problems is Language IO solving and how is that benefiting you?** Integrate XTM with SFDC to localize the Help Center. ### 18. A quick and useful tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Andreea M. | Customer Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Language IO?** It's a fast way of getting our clients responses in a timely manner. **What do you dislike about Language IO?** I can't say there is anything to dislike so far. **What problems is Language IO solving and how is that benefiting you?** Email service requests from our clients. Helps with a better communication. ## Language IO Discussions - [What is Language I/O Conversational Translation Tools used for?](https://www.g2.com/discussions/what-is-language-i-o-conversational-translation-tools-used-for) - [Best tips for benefitting form the tool to the fullest :)](https://www.g2.com/discussions/best-tips-for-benefitting-form-the-tool-to-the-fullest) - 1 upvote - [What is the most difficult language to launch?](https://www.g2.com/discussions/what-is-the-most-difficult-language-to-launch) - 1 upvote - [View Language IO pricing details and edition comparison](https://www.g2.com/products/language-io/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+22%3A44%3A57+-0500&secure%5Bsession_id%5D=b4706698-c67e-46e5-abcd-b69a09802c19&secure%5Btoken%5D=4e92367556751328bb569dc0b8552cd151299aad165565cb536beb1ea28166c6&format=llm_user) ## Language IO Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Language IO Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Translation Options** - Direct Text Translation - Document Translation - Real-time Translation - Batch Translation - Auto-Detect Language - Customer Service Focused - Machine + Human Translation **Translation Memory** - Custom Translation Memory - Built-in Translation Memory **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Offering Type** - Browser Application - Downloadable Software - Pay-Per-Use **Machine Translation** - Neural Machine Translation **Channel** - Security - Omnichannel - Privacy - Anonymity **Translation Options** - Collaborative Translation **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Machine Translation** - Autonomous Task Execution - Natural Language Interaction ## Top Language IO Alternatives - [Unbabel](https://www.g2.com/products/unbabel/reviews) - 4.6/5.0 (195 reviews) - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (756 reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - 4.6/5.0 (565 reviews)