Lang automatically categorizes and structures our support data giving our team a complete view of what our customers are asking across all of our customer support channels. We had it up and running for our initial use case on day 1, with little to no fine-tuning required.

The automation features like smart routing and prioritization save our team a ton of time because they no longer have to deal with administrative tasks when tickets come in and can simply start helping our customers, substantially decreasing our ticket handle time. In addition, I can quickly source Fan feedback insights to include in our client business reviews without burdening the support reps directly. Review collected by and hosted on G2.com.

The UI is not the friendliest and takes a little bit of time to get used to - it could do better with overlapping clusters/filters to more easily drill down within the platform itself. Review collected by and hosted on G2.com.

We work a lot with customer insights, and previously it was difficult to determine how big of a problem something one of our users wrote us was and if a team should allocate time to fix this problem. But with Lang.ai we are now able to track how many tickets we've received on the issue within a certain period and set aside resources to fix it. Review collected by and hosted on G2.com.

Building a project when you want 80%+ coverage takes time - but it's worth it. And how I wish we would be able to extract several tickets in a CSV file (maybe sometime in the future! 🤞) Review collected by and hosted on G2.com.

It helps work to be efficient which gives opportunity to assist more customers. It also give efficient results in clients end since ti saves time and improve productivity. Review collected by and hosted on G2.com.

Nothing. I have not noticed anything yet. But I'll be sure to leave some comments if I noticed one. Review collected by and hosted on G2.com.

Lang.ai helped the business in filtering and assigning tickets to the representatives which helped in increasing the efficiency of the employees. Review collected by and hosted on G2.com.

For me, I don't think there is something that I dislike about Lang.ai. The program actually helps us a lot when it comes to being more productive. Review collected by and hosted on G2.com.

Before, we manually assign tickets to representatives to divide the work but with Lang.ai, assigning tickets is easier. Review collected by and hosted on G2.com.

I don't think there are downsides with Lang.ai as it did not pose any difficulties in navigating, so far. Review collected by and hosted on G2.com.

It saves time in assisting customer tickets since it automatically assigns the tickets and distributes it to the support representatives. Review collected by and hosted on G2.com.

It does lack in the application of creativity in its platform. They stick to what is okay and do not really improve more on it. Review collected by and hosted on G2.com.

You can easily get data's /tickets and calls Review collected by and hosted on G2.com.

nothing for me so far as it provides all the necessary information/data's that I need at work Review collected by and hosted on G2.com.

Lang ai allows me to easily access datas Review collected by and hosted on G2.com.

SO far I don't see any negative factor since all the details that I needed were given Review collected by and hosted on G2.com.

What I like best about Lang is that it takes a lot of the guesswork out of an Agent's hands so they can quickly reply to a customer's request without needing to figure out what the request is first. Lang can automatically apply contact tags, route tickets, automate first responses (or more), and even automatically tell the agent what the best practice is for a resolution by recommending language to use or SOPs. Review collected by and hosted on G2.com.

I dislike that there is quite a bit of data management to truly leverage the tool beyond the initial impact. Sure, you can see value very quickly, but there is a sea of impact lurking below the surface that needs to be unlocked. But that is a minor dislike. Review collected by and hosted on G2.com.

Lang makes it easy for us to identify common trends amongst fans writing into our support queue, which helps us to identify the priority of escalations and how to address them, who requests should be assigned to based on category or sentiment, as well us provides us with information which allows us to address the issues at the core to prevent reoccurence. Review collected by and hosted on G2.com.

Nothing. So far, it has been a great experience for us using Lang. Review collected by and hosted on G2.com.