--- title: Lang.ai Reviews meta\_title: 'Lang.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how Lang.ai works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 24 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Lang.ai Reviews & Product Details Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required. * * * Seller [Lang.ai](https://www.g2.com/sellers/lang-ai) Discussions [Lang.ai Community](https://www.g2.com/products/lang-ai-lang-ai/discuss) Overview by Basil Polsonetti Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement \<1 month [ View More Pricing Information ](https://www.g2.com/products/lang-ai-lang-ai/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Gladly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gladly") Gladly 4.7/5(1,114) ](https://www.g2.com/products/gladly/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ View All Alternatives ](https://www.g2.com/products/lang-ai-lang-ai/competitors/alternatives) ## User Insights Average based on 24 real user reviews. Implementation Time \<1 month [Log in to unlock pricing and user insights](/login) ![Priscilla May T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priscilla May T.") PT Priscilla May T. Customer Support Mid-Market (51-1000 emp.) 7/5/2022 "Easier and more reliable support service" 5/5 What do you like best about Lang.ai? It is very easy to navigate and user-friendly. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? Sometimes it will show latency, maybe it's because of the connection. Review collected by and hosted on G2.com. Recommendations to others considering Lang.ai: Easy to navigate support application. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? It solve basic support issues like email and call routing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Megan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan M.") MM Megan M. Online Engagement Manager Mid-Market (51-1000 emp.) 7/20/2021 "Lang is key to our tech stack" 5/5 What do you like best about Lang.ai? We literally would not have the infrastructure and insights we do today without Lang. This tool has been killer for us, from tagging and analyzing our incoming contacts (across channels!) to giving us the power to automate tagging and responses for tier 1 issues. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? Nothing to dislike. Lang, and the team, are awesome. Review collected by and hosted on G2.com. Recommendations to others considering Lang.ai: Give it a shot! You won't regret it. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? We're able to understand the voice of the customer and make better use of insights and analytics. We're also able to provide these insights to a cross-functional group of stakeholders, and specifically track topics relevant to those stakeholders, to ensure our customer's voice is heard when key decisions are made. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/10/2021 "Headed in the right direction" 4.5/5 What do you like best about Lang.ai? I learn best when people show me how to use software (I'm not good at learning from reading documentation). Lang.ai's customer support team is exceptionally responsive and have helped show me how to best use Lang.ai's functionality. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? You kind of need to know what you're doing to get around in Lang.ai. It's not hard per se, but it is not intuitive to use. Review collected by and hosted on G2.com. Recommendations to others considering Lang.ai: Do the onboarding training & have regular ongoing training. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Language analysis. We are trying to understand what themes people are writing in user-generated content forms. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ben S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben S.") BS Ben S. Associate Director of Infrastructural Efficiency Mid-Market (51-1000 emp.) 7/22/2021 "Lang.ai Is Now A Must Have Vendor For CX!" 5/5 What do you like best about Lang.ai? Lang makes tagging an absolute breeze and gives me instant access to all the insights I could ever dream of. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? Not much to dislike about Lang, but if I had to say something, it would be making a more user friendly UI - not as intuitive as it probably could be. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Automatically tagging tickets. Sharing insights with the broader team. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Lang.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Lang.ai ](https://www.g2.com/products/lang-ai-lang-ai/discussions/new) GU Guest User What is Lang.ai used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-lang-ai-used-for) [ View all Discussions ](https://www.g2.com/products/lang-ai-lang-ai/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/lang-ai-lang-ai/pricing) ##### Categories on G2 [Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What cloud workload protection platforms provide a security posture that holds up under third-party audits and compliance reviews without needing extra documentation work?](https://www.g2.com/discussions/what-cloud-workload-protection-platforms-provide-a-security-posture-that-holds-up-under-third-party-audits-and-compliance-reviews-without-needing-extra-documentation-work%20)[What are the best education HR platforms for higher education faculty tracking across teaching, research, service, and accreditation reporting?](https://www.g2.com/discussions/what-are-the-best-education-hr-platforms-for-higher-education-faculty-tracking-across-teaching-research-service-and-accreditation-reporting)[Best platforms for securing Kubernetes workloads](https://www.g2.com/discussions/what-are-the-best-platforms-for-securing-kubernetes-workloads) [Which financial audit platforms provide regulatory update support and maintain compliance with changing audit standards?](https://www.g2.com/discussions/which-financial-audit-platforms-provide-regulatory-update-support-and-maintain-compliance-with-changing-audit-standards)[Affordable MDR tools for online businesses](https://www.g2.com/discussions/affordable-mdr-tools-for-online-businesses)[Best board management tools for small business owners](https://www.g2.com/discussions/best-board-management-tools-for-small-business-owners) [Show MoreShow Less](javascript:void(0);)