--- title: Lang.ai Reviews meta\_title: 'Lang.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how Lang.ai works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 24 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Lang.ai Reviews & Product Details Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required. * * * Seller [Lang.ai](https://www.g2.com/sellers/lang-ai) Discussions [Lang.ai Community](https://www.g2.com/products/lang-ai-lang-ai/discuss) Overview by Basil Polsonetti Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement \<1 month [ View More Pricing Information ](https://www.g2.com/products/lang-ai-lang-ai/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Gladly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gladly") Gladly 4.7/5(1,114) ](https://www.g2.com/products/gladly/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ View All Alternatives ](https://www.g2.com/products/lang-ai-lang-ai/competitors/alternatives) ## User Insights Average based on 24 real user reviews. Implementation Time \<1 month [Log in to unlock pricing and user insights](/login) ![Zahid Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zahid Z.") ZZ Zahid Z. Limited Partner Mid-Market (51-1000 emp.) 1/21/2022 "Lang is the data foundation for our support team" 5/5 What do you like best about Lang.ai? Lang automatically categorizes and structures our support data giving our team a complete view of what our customers are asking across all of our customer support channels. We had it up and running for our initial use case on day 1, with little to no fine-tuning required. The automation features like smart routing and prioritization save our team a ton of time because they no longer have to deal with administrative tasks when tickets come in and can simply start helping our customers, substantially decreasing our ticket handle time. In addition, I can quickly source Fan feedback insights to include in our client business reviews without burdening the support reps directly. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? The UI is not the friendliest and takes a little bit of time to get used to - it could do better with overlapping clusters/filters to more easily drill down within the platform itself. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Lang provides our support and product operations teams with a quantifiable way to understand what event Fans are writing about, what questions our customers are asking, and the topics that are trending for each customer. Internally, Lang helps ensure that we have a real-time feedback loop from end-users to our product organization as we innovate and develop game-changing products in the live events industry. This has led to several opportunities for process optimization and cross-functional collaboration at Lyte. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Emma K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma K.") EK Emma K. Community Insights Manager Small-Business (50 or fewer emp.) 12/21/2021 "Lang.ai makes quantifying qualitative data easy." 5/5 What do you like best about Lang.ai? We work a lot with customer insights, and previously it was difficult to determine how big of a problem something one of our users wrote us was and if a team should allocate time to fix this problem. But with Lang.ai we are now able to track how many tickets we've received on the issue within a certain period and set aside resources to fix it. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? Building a project when you want 80%+ coverage takes time - but it's worth it. And how I wish we would be able to extract several tickets in a CSV file (maybe sometime in the future! 🤞) Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Lang.ai has impacted our support team's experience with Zendesk. Lang takes care of everything from routing to automatic tagging that the team uses to identify the essence of a lengthy ticket - they also use it for internal notes on difficult operational tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JQ John Q. Customer Service Representative Enterprise (\> 1000 emp.) 6/29/2022 "Automated system that help agents to work faster." 5/5 What do you like best about Lang.ai? It helps work to be efficient which gives opportunity to assist more customers. It also give efficient results in clients end since ti saves time and improve productivity. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? Nothing. I have not noticed anything yet. But I'll be sure to leave some comments if I noticed one. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Lang ai is upgrading its artificial intelligence for better work experience and I think they are also looking into improving their system to achieve faster work assignment. Review collected by and hosted on G2.com. Show More 7/5/2022 Validated ReviewerIncentivizedSource: G2 invite ![Michelle Irish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle Irish T.") MT Michelle Irish T. Customer Service Representative Mid-Market (51-1000 emp.) 6/29/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "A Very Convenient Product in Increasing Efficiency" 4.5/5 What do you like best about Lang.ai? Lang.ai helped the business in filtering and assigning tickets to the representatives which helped in increasing the efficiency of the employees. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? For me, I don't think there is something that I dislike about Lang.ai. The program actually helps us a lot when it comes to being more productive. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? It helps in lessening the time that we spend manually assigning the tickets as it does the work. Review collected by and hosted on G2.com. Show More 7/2/2022 Validated ReviewerIncentivizedSource: G2 invite MT Michelle T. Customer Service Representative Mid-Market (51-1000 emp.) 6/29/2022 "Super Convenient in Assigning Tickets" 4.5/5 What do you like best about Lang.ai? Before, we manually assign tickets to representatives to divide the work but with Lang.ai, assigning tickets is easier. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? I don't think there are downsides with Lang.ai as it did not pose any difficulties in navigating, so far. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? It was able to help us with where the tickets should be routed and assigned without us reading all of the tickets coming in which definitely increased our efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![JohnQ C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JohnQ C.") JC JohnQ C. Customer service representative Enterprise (\> 1000 emp.) 6/26/2022 "A convenient platform for auto tagging support tickets." 5/5 What do you like best about Lang.ai? It saves time in assisting customer tickets since it automatically assigns the tickets and distributes it to the support representatives. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? It does lack in the application of creativity in its platform. They stick to what is okay and do not really improve more on it. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Lang ai, however, is continuously improving its artificial intelligence which also means that it improves the quality of its automation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CV Cherry V. Support Team Enterprise (\> 1000 emp.) 6/25/2022 "Lang.Ai Benefits" 5/5 What do you like best about Lang.ai? You can easily get data's /tickets and calls Review collected by and hosted on G2.com. What do you dislike about Lang.ai? nothing for me so far as it provides all the necessary information/data's that I need at work Review collected by and hosted on G2.com. Recommendations to others considering Lang.ai: take a look and read, study its benefits and use it to make your life easier Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? identifying your own tickets//it would make your life easier as you don't have to always check and refresh the application Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![CherryV C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CherryV C.") CC CherryV C. dELIVERY sUPPORT Enterprise (\> 1000 emp.) 6/25/2022 "Lang.ai Benefits" 5/5 What do you like best about Lang.ai? Lang ai allows me to easily access datas Review collected by and hosted on G2.com. What do you dislike about Lang.ai? SO far I don't see any negative factor since all the details that I needed were given Review collected by and hosted on G2.com. Recommendations to others considering Lang.ai: So friendly, easy access and provides details reliability Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Lang ai provides global service as it helps you check and work with your own tickets and also see your productivity Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Customer Success Manager Mid-Market (51-1000 emp.) 12/3/2021 "Deceptively simple yet powerful" 5/5 What do you like best about Lang.ai? What I like best about Lang is that it takes a lot of the guesswork out of an Agent's hands so they can quickly reply to a customer's request without needing to figure out what the request is first. Lang can automatically apply contact tags, route tickets, automate first responses (or more), and even automatically tell the agent what the best practice is for a resolution by recommending language to use or SOPs. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? I dislike that there is quite a bit of data management to truly leverage the tool beyond the initial impact. Sure, you can see value very quickly, but there is a sea of impact lurking below the surface that needs to be unlocked. But that is a minor dislike. Review collected by and hosted on G2.com. Recommendations to others considering Lang.ai: If you do not have any sense of your support data, Lang can take care of that right away. But if you already have a system in place then be ready for a transition period where you switch from your data system to theirs. But it is worth it in the long run. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Lang solves the universal problem of guessing what a customer's request is about and tagging it accurately so that an Agent can respond faster and to more requests. Data clarity is the most important element of scale, and Lang solves that 100% Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/1/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Lang is Transforming How We Support Our Customers" 5/5 What do you like best about Lang.ai? Lang makes it easy for us to identify common trends amongst fans writing into our support queue, which helps us to identify the priority of escalations and how to address them, who requests should be assigned to based on category or sentiment, as well us provides us with information which allows us to address the issues at the core to prevent reoccurence. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? Nothing. So far, it has been a great experience for us using Lang. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Identify commonalities across fan write-ins and create a better process for triaging and resolving escalations. As mentioned above, Lang helps us understand trends in not only topics/categories but also around the sentiment of them and allows us to use workflows within Zendesk to route and address those escalations accordingly. We can also run reports to understand trends and use that as a team to make changes at the core to decrease write-ins in real-time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Lang.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Lang.ai ](https://www.g2.com/products/lang-ai-lang-ai/discussions/new) GU Guest User What is Lang.ai used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-lang-ai-used-for) [ View all Discussions ](https://www.g2.com/products/lang-ai-lang-ai/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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