1. [Home](https://www.g2.com/)
2. ...
3. [Text Analysis Software](https://www.g2.com/categories/text-analysis)
4. [Lang.ai Discussions](https://www.g2.com/products/lang-ai-lang-ai/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_010154c1823452abd5baa6b5d0ba1748/lang-ai-lang-ai.png "Product Avatar Image")
](/products/lang-ai-lang-ai/reviews)

[

Lang.ai

](/products/lang-ai-lang-ai/reviews)

(24)4.9/5

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.

Show More

* * *

### 95.0

Nps Score

Already have Lang.ai?

### All Lang.ai Discussions

Search

Most CommentedMost HelpfulPinned by G2Newest

All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Pinned by G2

Newest

Filter by

All Discussions

Discussions with Comments

Pinned by G2

Discussions without Comments

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

almost 3 years ago

More Options
- 

[
# What is Lang.ai used for?
](/discussions/what-is-lang-ai-used-for)
What is Lang.ai used for?

[

Feedback Analytics Software

](https://www.g2.com/tags/feedback-analytics-software)[

Text Analysis Software

](https://www.g2.com/tags/text-analysis-software)

* * *

\<0\>0\>Upvotes

* * *

0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lang.ai+questions+and+get+answers+from+expert+users+in+our+Lang.ai+Discussions+section.&title=Lang.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flang-ai-lang-ai%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lang.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flang-ai-lang-ai%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flang-ai-lang-ai%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lang.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flang-ai-lang-ai%2Fdiscuss%0aAsk+Lang.ai+questions+and+get+answers+from+expert+users+in+our+Lang.ai+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Lang.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flang-ai-lang-ai%2Fdiscuss%0aAsk+Lang.ai+questions+and+get+answers+from+expert+users+in+our+Lang.ai+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/lang-ai-lang-ai/discussions/new)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/43f1a2094e8a6ce7a0bba15b7f36a9f0/lang-ai-lang-ai.svg "Product Avatar Image")

### Have you used Lang.ai before?

Answer a few questions to help the Lang.ai community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flang-ai-lang-ai%2Fdiscuss%3Fsmall_ask%3Dlang-ai-lang-ai)
No