Their software is very user-friendly, with a slick design that makes it easy to spot every adjustable feature when booking travel and accommodation for one or more people. I’ve been using it for work trips with my partner, and we’ve found some very good deals for traveling as a couple, which also helps our employer save a bit on expenses. Their support team is reachable through multiple channels, and I found that chatting with one of their agents was especially practical and helpful. Review collected by and hosted on G2.com.

Nothing, really. I did have a hard time figuring out how to book the same room for two guests, but I chatted with an agent and they helped me sort it out in no time. Review collected by and hosted on G2.com.

I enjoy the overall experience using the service, the bookings generally work smoothly, especially with simple "out-and-back" trips. The interface is clean and intuitive. I especially appreciate the quality of the customer service in case of issues or short term changes, very responsive and helpful. Review collected by and hosted on G2.com.

More complicated trips with multiple destinations require some manual fiddling and/ or breaking it up into multiple bookings. In some cases the filter options do not make a ton of sense. Review collected by and hosted on G2.com.

What I like most about Lanes & Planes is the combination of an overall very intuitive platform and really strong customer support.

The booking interface is clear and easy to understand, even without extensive training. Especially during the first use, the guided introduction helps to quickly find your way around. Overall, business trips and expenses can be organized in one place, which noticeably simplifies processes.

I would particularly like to highlight the support: In a specific situation on site (hotel check-in abroad), there were uncertainties regarding cost coverage. The customer service agent reacted very professionally, calmly, and solution-oriented, directly communicated with the hotel, and ensured that I could check in anyway. The follow-up the next day also worked reliably. This type of support provides security, especially on business trips.

Overall, the platform offers a good user experience and significantly facilitates the entire travel process. Review collected by and hosted on G2.com.

Partially, the filter and sorting functions in the booking view could be implemented a bit more flexibly and intuitively, so that one can find the appropriate options more quickly. Especially with larger selections, I wish for more fine-tuning here to be able to narrow down the results more precisely.

In a specific travel situation abroad, I once relied on support to complete the hotel check-in smoothly. The customer support reacted very quickly, calmly, and professionally, communicated directly with the hotel, and enabled a solution so that I could check in without delay. The follow-up was also reliable and left a good impression.

Overall, I see rather smaller optimization potentials in detail; however, the usage is stable, clear, and well-structured. Review collected by and hosted on G2.com.

Lanes & Planes is a user-friendly platform for business travel and travel expense management. Particularly positive are the intuitive operation, the centralized booking of trips, and the transparent cost overview. The automation of many processes saves time and reduces administrative effort. Overall, a modern and efficient solution for companies that want to digitize their travel management. Review collected by and hosted on G2.com.

There is a need for improvement in some areas regarding individual customization options and certain integrations. Review collected by and hosted on G2.com.

I think the biggest USP of Lanes & Planes is its customer service. I really like that you can always reach someone when you have a question, and that issues are resolved very quickly. The whole team is also very friendly. On top of that, it’s great that the platform gives an overview of possible hotels, flights, etc. all in one place, which cuts down the time I spend searching for options online. The platform itself is very easy to use and easily understandable. Review collected by and hosted on G2.com.

Recently, I tried to book a flight, but the booking couldn’t be confirmed right away. However, customer service resolved the issue very quickly, and I received the confirmation the next day.

When booking a hotel, I sometimes miss the option to add breakfast. Even though the hotel itself offers breakfast, I don’t always see that option in Lanes & Planes. Review collected by and hosted on G2.com.

One reaches the destination quite quickly and can book trips. Review collected by and hosted on G2.com.

Unfortunately, the system is not running stably at the moment. When entering preferences for booking classes prior to the search, the program crashes. An appropriate note should be made immediately with a troublemaker. Review collected by and hosted on G2.com.

I like Lanes & Planes because it has an easy access platform that lets me view different means of transport. I also appreciate how it helped me change my ticket after booking with ease. I enjoy the many options and variety, especially the variety of transport means and accommodations, like accommodations and cars. I can navigate and choose between many options and easily compare prices, which is really helpful. The initial setup was so easy, which is a big plus. Review collected by and hosted on G2.com.

I don't like that you need to wait for an email confirmation and approval when trying to change tickets. I wish it could be done automatically. Review collected by and hosted on G2.com.

The travel booking and expense reporting are simple and well-structured. Receipts can be scanned easily, and tickets can be used online. If there are any issues, the chatbot provides immediate assistance; additionally, you receive very prompt feedback and suitable solution suggestions via the contact form. Overall, this significantly shortens the processes related to travel booking and expense reporting. Review collected by and hosted on G2.com.

At the beginning, it is a feeling out process. Even with the training, not all eventualities are covered, so you have to gradually familiarize yourself step by step at first. Review collected by and hosted on G2.com.

I find booking flights much easier with Lanes & Planes as they automatically enter my credit card and passport information, making the process faster. It's handy to book flights, hotels, and everything else in one portal. The automatic check-in feature is a plus. For me, accessing the interface was easy. I think Lanes & Planes is definitely the best portal I have used so far, which is why I would rate it a 10. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The flight booking process feels very intuitive, and it’s easy to narrow down the options and find flights that match my preferences. Review collected by and hosted on G2.com.

I can’t think of any particular deficiencies. Review collected by and hosted on G2.com.