The best thing is that L&P is an all-in-one solution, i.e., I can book everything under one tool and in the background, everything else is automatically generated like invoices, emails, etc. Review collected by and hosted on G2.com.

I find the user interface for booking good and clear, up to the last step. However, on the interface, e.g., for company account --- users, the options are somewhat hidden. These could be made a bit more appealing or colorful for me. Review collected by and hosted on G2.com.

Absolutely satisfied. Lanes & Planes is very easy to use, intuitively understandable, and clearly guides you through the individual booking steps. Particularly helpful are the hints directly in the user interface, the clear feedback during the process, and the immediate confirmations via email.

The concierge service is also a great advantage, especially for special booking requests like airport parking or rental cars. Overall, the tool saves time, reduces coordination effort, and makes business travel bookings significantly easier. Review collected by and hosted on G2.com.

Currently, there is nothing I would really highlight negatively about Lanes & Planes. The platform works reliably, is clearly structured, and the processes are clearly understandable to me. I have also had good experiences with more specific requests through the concierge service. Review collected by and hosted on G2.com.

I particularly appreciate that with Lanes & Planes it is very quick to find and book accommodations. The options are very structured, allowing for a quick booking. This means I need less time to find accommodation and can spend it more usefully elsewhere. The initial setup of Lanes & Planes was also very easy. Review collected by and hosted on G2.com.

I find that there is definitely potential for improvement, as more accommodations could be displayed, especially private accommodations from individuals who rent to employees of our company and are located very close to the workplace. Many individuals officially rent out holiday apartments and advertise them on the internet, but they are not listed in Lanes & Planes. This would be a meaningful improvement, as these accommodations are often much closer to the workplace than those listed by Lanes & Planes. Review collected by and hosted on G2.com.

I appreciate Lanes & Planes for integrating travel booking and expense reporting digitally into one tool, which eliminates the need to fill out forms. I particularly like that travelers no longer have to advance hotel costs, which relieves them financially. Booking trips is very quick, as you are guided step by step through the tool. In the end, you receive all necessary documents conveniently via email and in the app. Additionally, I can always contact my responsible contact person with questions, who responds quickly and helps me. The concierge service also provides quick feedback on change requests. Review collected by and hosted on G2.com.

In our company, it would be advantageous if the person responsible for the cost center approves the trip or travel expenses, rather than the Travel Manager. We often have expenses that someone incurs for another cost center. Review collected by and hosted on G2.com.

I like that Lanes & Planes is easy to use. The effortless search feature for the best travel connections is a big plus. I appreciate that I can enter my origin and destination to see the best travel options based on my preferences and filters, and even include a hotel if needed. I also value the bundled billing which means no out-of-pocket expenses for me. It's great that existing tickets, discounts, and loyalty points can be saved in my profile and automatically taken into account. Plus, I like that my personal details are stored in my profile, so I don't have to provide them again for every booking. Review collected by and hosted on G2.com.

I find the two-factor authentication via email takes a few minutes, which can be a bit inconvenient for me. Sometimes, I see hotel rooms that are already fully booked, which frustrates me when trying to plan trips. Review collected by and hosted on G2.com.

I would particularly like to highlight the excellent support. Even in special cases, such as when hotels cannot be booked directly through the platform, help is provided quickly and in a solution-oriented manner. A specific example: During a trip to Canada, I had a problem with my hotel reservation in the middle of the night. The support was immediately reachable, took care of the issue promptly, and resolved the problem. Review collected by and hosted on G2.com.

One should be able to specify more than just 2 routes when booking a flight. Multi-stop flights are also not directly bookable and always require support from customer service. However, the concierge service works really quickly and well. Review collected by and hosted on G2.com.

Quick and easy online booking via self-service, and when needed I also get support from capable agents. One time it even happened under real time pressure at the airport when the last flight on Friday was cancelled, and L&P still made it work.

Overall, booking is consistently fast and straightforward. Check-in at hotels is easy, and plane/train tickets are conveniently provided in the apps thanks to good integrations with the booking and reservation systems. Review collected by and hosted on G2.com.

Edge case: In one hotel with a special company rate, L&P cannot handle in the online booking Review collected by and hosted on G2.com.

I like that with Lanes & Planes my travel booking can be done in one place and one go, which saves time and money. The payment system is convenient as it charges directly to my company cost center. I appreciate having one place to book hotels, flights, and taxis. The service offers competitive pricing and includes options for low-cost budget flights comparable to Google Flight prices. The initial setup was quick and easy. Review collected by and hosted on G2.com.

The final point and origin points are strange. I cannot fix my airport and destination airport. I want to put my airport code, and just let us put the airport code to show only the exact option. Review collected by and hosted on G2.com.

Lanes & Planes makes travel booking very easy. Booking flights and hotels is straightforward and intuitive, and I appreciate that they also handle flight check-ins on your behalf. The website is easy to navigate and the flight/hotel search is usually quite fast. When I needed assistance, their support team was responsive and helpful. Review collected by and hosted on G2.com.

In the flight search results, the same departure time often appears multiple times under different airlines and at slightly varying prices. This makes it harder to compare options quickly and makes search results feel cluttered. Grouping or filtering these duplicates would be helpful. Also, some hotels that are available on Booking.com don't always show up in Lanes & Planes, which can be limiting when you have a specific place in mind. Review collected by and hosted on G2.com.

I appreciate the timely booking with many options and offers from Lanes & Planes. Even with complaints, matters are quickly resolved. I particularly like the user interface, which is accessible both via PC and the mobile app. The quick response is also a plus. Our company has been using Lanes & Planes for two years and has had very good experiences so far. The initial setup was very easy, as a live training session was planned for us and all functions were clearly presented. Review collected by and hosted on G2.com.

For companies, an application process would also be conceivable for travelers. Currently, there is only an approval process for expense reimbursements. Review collected by and hosted on G2.com.