Lanes & Planes Reviews & Product Details

For companies, I have bundled all bookings and at the same time employees of the platform as assistance. Thus, bookings for hotels, trains, or flights can be easily represented. Furthermore, all receipts for expenses and accounting-relevant items such as additional meal allowances can be documented and created in the system. The site is very clear and almost self-explanatory, easy to use. And if something doesn't work as desired, the support is very quick and competent to help.

We have been using Lanes&Planes for years in the old company and there have never been any problems. Review collected by and hosted on G2.com.

The pages are no longer up-to-date after 30 minutes and I have to perform the search function again, otherwise I can't book. But normally, one stays on such a task and doesn't switch to other activities. Review collected by and hosted on G2.com.

Their software is very user-friendly, with a slick design that makes it easy to spot every adjustable feature when booking travel and accommodation for one or more people. I’ve been using it for work trips with my partner, and we’ve found some very good deals for traveling as a couple, which also helps our employer save a bit on expenses. Their support team is reachable through multiple channels, and I found that chatting with one of their agents was especially practical and helpful. Review collected by and hosted on G2.com.

Nothing, really. I did have a hard time figuring out how to book the same room for two guests, but I chatted with an agent and they helped me sort it out in no time. Review collected by and hosted on G2.com.

Great platform for booking business trips. Various booking platforms are integrated for accommodations, so you get a clear display of different options and can find the best price more easily. Additionally, different modes of travel and transportation can be quickly and easily compared.

Over Easter, I needed support for an Airbnb booking, and despite the holidays, the team responded very quickly. Very cool. Review collected by and hosted on G2.com.

Sometimes the platform does not recognize public addresses and then cannot find suitable connections. Additionally, public transport should be included as part of the journey to make the planning more complete. Review collected by and hosted on G2.com.

The most helpful thing about Lanes & Planes is their customer support. I had an incident that I had booked flights for the wrong dates and I came to know abut it only when I received the web check-in confirmation email from Lanes & Planes. I tried to cancel the flight but they called me up and suggested that they can also rebook the flights at a desired future date without any additional cost to the company.

The platform is so easy to use. The integration with the company payment works really well. Review collected by and hosted on G2.com.

Nothing that I can think of at the moment. Review collected by and hosted on G2.com.

I appreciate the consistently accurate invoicing at Lanes & Planes. The support is easily accessible and provides good assistance with problems. The simplification and accuracy of the invoicing significantly reduce the effort in accounting. Review collected by and hosted on G2.com.

Search functions and filters can be improved. For the search functions, the criteria do not always apply, e.g., with the 'with breakfast' filter, rooms without breakfast are still displayed. With the filters, it is very annoying that only a few criteria can be specified by the company and that employees have to re-enter all the filters every time they change a search. The filters used are often the same because they often involve basic criteria. Recently, we unfortunately noticed that offers from, for example, booking were not retrievable on Lanes & Planes (called up simultaneously) and that prices unfortunately deviated upwards. This was different just a few weeks ago. Review collected by and hosted on G2.com.

Easy to use, with multiple selection criteria when it comes to available booking options. Plus, if something seems unusual during the booking process, or even if bookings won´t automatically be confirmed, L&P support will care for solution. I´ve been using L&P in my business life for three years now and have completed all business travels with the help of this booking site. Also remarkable is the additon of the option to rent cars for business purposes. The app works well on smartphones and is easily integrated into systems. Review collected by and hosted on G2.com.

At this point in time there are no real negative aspects. Review collected by and hosted on G2.com.

I use Lanes & Planes to book flights, hotels, and travel for work trips, often with my colleagues. It saves me time and makes booking trips simple. I can organize travel and accommodation for myself and others without confusion. I like how easy it is to use; the interface is clear and the chat support is quick and very helpful. The interface helps me find and book trips quickly without confusion, and the chat support answers questions fast and solves any issues, making the process smooth. The initial setup was super easy and fast. I'm very happy to know this app and feel safe not making mistakes when traveling and organizing everything. Review collected by and hosted on G2.com.

I haven't had major issues. At first, I wasn't sure how to book a room for myself near the workspace, but the support team helped me quickly. Review collected by and hosted on G2.com.

fast and helpful support as soon as extra services, questions, or help are needed

Bookings with different start and end destinations are possible (much more difficult with Navan) and allow for flexible selection of the start, destination, and end location of a trip. Review collected by and hosted on G2.com.

There is a lack of flexibility in the baggage options of many airlines, e.g., Ryanair and Easyjet. It should be possible to select an additional carry-on in these cases without support from customer service.

Additionally, submitting travel expenses for trips with multiple country stops is quite complex and therefore unnecessarily cumbersome. Review collected by and hosted on G2.com.

I like that Lanes & Planes is fast, with plenty of options and super easy to use. I enjoy the filters and the ability to use the app from my phone. Additionally, it makes timing and coordinating trips easier, providing quick receipts for reimbursement. The initial setup was easy and I find it quite useful in my work routines, so I would totally recommend it with a rating of 10. Review collected by and hosted on G2.com.

Some steps in the mobile app have delays, it gets stuck, and the app even closes. Review collected by and hosted on G2.com.

I like that Lanes & Planes saves me time when looking for flights, trains, or hotels while ensuring I stay within the travel budgets my company sets. The ease of use is great, and I appreciate the very fast customer service. It's helpful that it recognizes my frequent flyer number and offers all-in-one bookings, like combining flight/train plus hotel. The initial setup was very easy too. Review collected by and hosted on G2.com.

Make it even easier to pick certain hotel chains Review collected by and hosted on G2.com.