# Lakeside Assist for ITSM Reviews
**Vendor:** Lakeside  
**Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 1
## About Lakeside Assist for ITSM
Assist for ServiceNow is an incident resolution app that provides critical user experience, system usage, and diagnostics data within ServiceNow ITSM. It also creates and caches a snapshot of SysTrack data to allow deep investigation into exactly what was occurring and how the system was being interacted with at the time of incident. ServiceNow users can dramatically reduce incident resolution time with Assist for ServiceNow. Key Features - Access critical endpoint data within ServiceNow - Integrate SysTrack's Resolve tool directly to incidents from ServiceNow



## Lakeside Assist for ITSM Pros & Cons
**What users like:**

- Users value the **real-time user experience data** from Lakeside Assist, enabling faster problem resolution and enhanced support. (1 reviews)
- Users value the **real-time user experience data** from Lakeside Assist for ITSM, enhancing problem resolution efficiency. (1 reviews)

## Lakeside Assist for ITSM Reviews
  ### 1. Gathering key information at the point of cintact

**Rating:** 3.5/5.0 stars

**Reviewed by:** Shamsul A. | Content Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 29, 2024

**What do you like best about Lakeside Assist for ITSM?**

lakeside Assist for ITSM gave me the opportunity to get a set of user experience data right at the moment of the incident. This way, I am able to see their system usage and diagnostics at that same time and be able to fix the problem  much more quickly.

**What do you dislike about Lakeside Assist for ITSM?**

There is no apparent fit between ServiceNow data on the ongoing user experience and the use of Assist. This means that I am still able to track long term usage patterns or find frequent problems for a particular user.

**What problems is Lakeside Assist for ITSM solving and how is that benefiting you?**

Lakeside Assist for ITSM enabled me to view a user's system status during the incident and that helped me solve problems with a great degree of precision. This means that users are satisfied, tickets are closed faster and there are fewer tickets that remain unresolved.



- [View Lakeside Assist for ITSM pricing details and edition comparison](https://www.g2.com/products/lakeside-assist-for-itsm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+14%3A26%3A14+-0500&secure%5Bsession_id%5D=fa5c3266-a51e-45ea-ae15-81f1dc805f8f&secure%5Btoken%5D=ebe1a0604e6942d8c7eccc22789fe0929e5577cbb94fd02e7135ed8f9878d0ce&format=llm_user)

## Lakeside Assist for ITSM Features
**ServiceNow Apps**
- ServiceNow Integration
- Value

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance