[ Laivly Reviews ](https://www.g2.com/products/laivly/reviews) [ Laivly Reviews ](https://www.g2.com/products/laivly/reviews) # Laivly Pricing Overview [Editedit](https://my.g2.com/laivly/pricings) ## Laivly Pricing Key Insights Last updated on Jul 29, 2026 * * * Laivly offers **3 pricing editions** , with pricing details available directly from the vendor. Review the Laivly pricing table below to determine which features best align with your requirements. Contact **Laivly** directly to purchase the software. * * * Full Sidd AI Ecosystem - Assisted ($) — Contact Us Full Sidd AI Ecosystem - Contained ($$) — Contact Us Sidd Duo - Agent Assist ($$) — Contact Us Rated 4.6 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Full Sidd AI Ecosystem - Assisted ($) Contact Us [Request Demo](#) AI triages, authenticates, and preps context, then hands off to a human agent to complete the interaction with full guidance. Transaction-based pricing, with each transaction defined as one (1) assisted customer contact (voice, chat/SMS, or email), billed monthly. - Powered by Sidd Duo (included; no extra license) - End-to-End Resolution (APIs optional) - Voice, Email, Chat & SMS Handling - Workflow Automation - Cross-System Action - Intent Detection & Routing - Live Transcription - Real-Time Agent Guidance - Auto QA Scoring - Case Notes Automation - Knowledge Base Feedback - Insights & Reporting - No Add-Ons or Feature-Gating Show More Full Sidd AI Ecosystem - Contained ($$) Contact Us [Request Demo](#) AI fully resolves the interaction end-to-end, no agent needed. Transaction-based pricing, with each unit defined as one (1) resolved customer contact (voice, chat/SMS, or email), billed monthly. - Powered by Sidd Intercept + Sidd Solo - End-to-End Resolution (APIs optional) - Voice, Email, Chat & SMS Handling - Workflow Automation - Cross-System Action - Intent Detection & Routing - Live Transcription - Real-Time Agent Guidance - Auto QA Scoring - Case Notes Automation - Knowledge Base Feedback - Insights & Reporting - No Add-Ons or Feature-Gating Show More Sidd Duo - Agent Assist ($$) Contact Us [Request Demo](#) For teams starting with AI-powered agent assist before moving to full automation. Per-seat pricing on an annual basis, billed monthly or at a discounted pre-paid annual rate, with no minimum users. - Live Transcription - Real-Time Guidance - Knowledge Assist Lookup - Case Note Summarization - Response Drafting - Auto QA Scoring - Business Insights & Reporting - No Feature-Gating Show More Laivly’s pricing model is designed for contact centers that want measurable ROI from AI, not another software line item. Instead of flat seat licenses or bundled feature tiers, Laivly ties cost directly to outcomes: you pay based on whether AI fully resolves an interaction or hands it off to an agent with full context in place. That outcome-based approach means Laivly customers replace costly human-handled interactions with dramatically cheaper AI-driven ones when possible, and savings compound as more contacts are served by AI. Teams that want a fast, low-risk agentic AI entry point can launch with agent-assist pricing on a simple per-seat basis, with better rates on annual terms. Teams ready for full conversational and autonomous AI can move to usage-based pricing across the entire customer interaction lifecycle, with no add-on fees, feature gating, or hidden per-seat licensing. A platform fee applies to full-ecosystem customers, waived at higher annual commitment levels. Pricing information for Laivly is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Laivly must be conducted with the seller. Pricing information was last updated on August 06, 2026 Show More ## Laivly Pricing FAQs Generated using AI Is Laivly free, or does it offer a free trial? No. According to G2 data, Laivly does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options. How much does Laivly cost in 2026? Pricing details for Laivly are not publicly listed. Users should visit the Laivly's official pricing page or contact the vendor directly for current pricing information. Who is Laivly pricing best suited for? Laivly's pricing is best suited for contact center operations across mid-market and enterprise segments, particularly in retail, consumer services, telecommunications, outsourcing, and travel. G2 reviewers from enterprise organizations highlight Laivly's ability to integrate with legacy tech stacks without replatforming, making it viable for large, complex environments. Mid-market G2 reviewers emphasize Salesforce integration and AHT reduction as primary value drivers. Even small business reviewers report meaningful efficiency gains from SIDD transcription and automated notes. Organizations with high agent headcount, elevated after-call work burdens, fragmented tooling, or inconsistent documentation quality will extract the most measurable ROI from Laivly's pricing structure. What are the key differences between the free and paid versions of Laivly? Laivly does not offer a free tier or publicly listed pricing tiers. According to G2 pricing data for Laivly, access is structured around custom enterprise quotes. There is no free version to compare against paid access. G2 reviewers across small business, mid-market, and enterprise segments all appear to access the same core SIDD platform, including transcription, predictive notes, real-time guidance, and knowledge base surfacing. Feature depth and configuration flexibility appear to scale with organizational needs and negotiated terms rather than tiered plan levels. Prospective buyers should contact Laivly directly to understand what a custom quote covers for their specific team size and use case. Is Laivly considered good value for its pricing? G2 reviewers of Laivly consistently signal strong value despite the custom enterprise pricing model. One enterprise retail reviewer explicitly stated Laivly paid for itself faster than most tools they had brought in, citing reduced handle time, faster agent onboarding, and QA hours saved. Across G2 reviews, recurring benefits include AHT reduction, automated post-call documentation, and real-time knowledge surfacing without requiring platform rebuilds. Transcription inaccuracies with alphanumeric inputs and occasional disconnects are the most cited drawbacks. With an average rating trending near 5.0 across segments, G2 reviewers broadly treat Laivly's pricing as justified by measurable operational gains rather than a cost concern. ## Top-Rated Alternatives [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,567) ](https://www.g2.com/products/talkdesk/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/laivly/competitors/alternatives) ## Laivly Pricing Reviews (2) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/24/2026 "Real-Time Knowledge Surfacing and Predictive Notes That Boost Agent Consistency" 5/5 What do you like best about Laivly? The knowledge base surfacing is the standout! Agents get the right answer pulled up in real time instead of digging through three systems, and it slots into our legacy platforms without a rebuild. On top of that, predictive notes give us a cleaner, more consistent record of every call, and the dashboards give leadership real visibility into what the virtual agents are actually doing on calls, not just call counts. Yes, without much hesitation. Once you factor in the drop in handle time, faster onboarding for new agents, and the hours our QA team isn't spending chasing incomplete notes, it paid for itself faster than most tools we've brought in. I'd rather pay for this than keep absorbing the cost of agents fumbling through five systems to find one answer. Yes, without much hesitation. Once you factor in the drop in handle time, faster onboarding for new agents, and the hours our QA team isn't spending chasing incomplete notes, it paid for itself faster than most tools we've brought in. I'd rather pay for this than keep absorbing the cost of agents fumbling through five systems to find one answer. Review collected by and hosted on G2.com. What do you dislike about Laivly? Transcription accuracy with our alpha numeric order numbers is the biggest gap. Occasional mis-heard details make it into the notes, so we still need to spot-check before we rely on them 100%. The misses are consistent, so that makes the spot-check easier. The tool is also demanding on some of our agent's machines, and we've had it disconnect mid-call maybe once a week, which can be disruptive for the agent. We'd also like to see deeper native CRM integration. Review collected by and hosted on G2.com. What problems is Laivly solving and how is that benefiting you? Handle time and documentation quality were our two biggest pain points. Surfacing accurate answers faster has cut handle time noticeably, and because the notes are more complete and consistent, our case investigations move faster and onboarding new agents is easier and they hit the ground running with greater confidence. They're not learning the systems and the scripts at the same time. Review collected by and hosted on G2.com. Show More Response from Teresa Kiritsy of Laivly [Editedit](https://www.g2.com/survey_responses/laivly-review-13160967/official_response/edit) Hi, Thanks for sharing such a detailed review. We're thrilled that Sidd's real-time knowledge surfacing, predictive notes, and dashboards are delivering visible impact across handle time, onboarding, and QA. Your points on alphanumeric transcription accuracy, machine performance, and CRM integration are all on our radar, and we're actively working to close those gaps. We are happy to connect directly to learn more specifics. If you haven't already, please connect with your Laivly team so we can work through the details together. Validated ReviewerIncentivizedSource: Seller invite ![Alyx L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyx L.") AL Alyx L. Operations Manager Mid-Market (51-1000 emp.) 7/23/2026 "Laivly’s Sidd Spark Boosts Agent Workflow and Customer Interactions" 4.5/5 What do you like best about Laivly? What I love most about Laivly is how intuitively they solve real, day-to-day BPO pain points. Their team is doing incredible work building innovative, user-friendly solutions like Sidd Spark that directly address agent burnout caused by heavy multitasking and long post-call wrap-up times. Integration was simple for both our leadership team and our agents, and we received personalized, consistent support throughout testing and onboarding. The Laivly team was always there to help us showcase the ROI of the Sidd Spark tool to our partners. On a previous project, introducing real-time transcription and automated summaries with Sidd Spark not only drastically improved our productivity and helped alleviate issues raised in DSATs, but it also genuinely empowered agents to focus on high-value customer interactions instead of administrative strain. Review collected by and hosted on G2.com. What do you dislike about Laivly? While Laivly delivered immense value, there was still room to improve. The biggest operational hurdles for agents were intermittent system instability—mid-shift freezes and unexpected logouts—and the need for stronger PII/payment masking so sensitive customer data is never transcribed. We also wanted to expand multilingual capabilities. At the time, Spanish support didn’t have the transcription accuracy needed for consistent, reliable use. Finally, reducing summary 'hallucinations', where the AI notes occasionally fabricate details that weren’t mentioned on the call, while these were not frequent not having them as an issue would have cut down on the extra manual editing agents had to do, especially during busy periods. Review collected by and hosted on G2.com. What problems is Laivly solving and how is that benefiting you? Implementing Laivly’s Sidd Spark fundamentally changed how our frontline support team handled live customer interactions. Instead of functioning as a passive tool, Sidd Spark became an active, real-time agent assistant that bridged the gap between complex workflows and fast, empathetic service. We integrated Sidd Spark directly into our daily call flows to support high-volume customer touchpoints. By leveraging real-time transcription and generative AI capabilities, agents were unburdened from tedious manual documentation and could stay focused on the customer. In practice, our experience with the platform included automatically capturing conversation threads and generating structured, professional summaries immediately after contact. To highlight the value Laivly brought to our project, here’s how operations looked before implementation versus after. For handle time and case work, before Sidd Spark our agents spent extended minutes during and after calls manually constructing notes. That inflated AHT + ACW and delayed queue availability. After implementation, we saw significantly reduced AHT, and the automated transcription plus instantaneous summaries cut ACW wrap-up time to a fraction of what it had been. Previously, consumers were frequently forced to repeat critical details (order numbers, account data) while agents manually searched across siloed tabs. Once we implemented Sidd Spark, the real-time data capture kept conversations fluid and noticeably minimized agent-to-caller tension. When it came to policy and accuracy, before Sidd there was a high vulnerability to human error, missed policy nuances, and inconsistent verbal messaging during high-pressure interactions. With Sidd, the power is truly in your hands: the development studio gives you the capability to edit and launch RTGs based off your own Knowledgebase Articles or Key Words in a moments notice, helping us as a virtual safety net ensuring compliance, accuracy, and brand alignment. In BPO, we all know how easily cross-team collaboration can become a bottleneck. Internal handoffs prior to Sidd Spark were slowed by fragmented, poorly formatted notes, which created confusion and friction during escalations. Post-implementation, clean, standardized, professional summaries have made multi-team escalations smoother and more transparent. Overall, integrating Sidd Spark wasn’t just a technological upgrade—it was an operational shift for our team. By offloading manual note-taking and policy lookup to Laivly’s innovations, we empowered our agents to focus on what matters most: delivering empathetic, high-quality customer service. The measurable drops in Average Handle Time, combined with standardized cross-team handoffs and reduced caller friction, proved that Sidd Spark is an invaluable asset for driving frontline efficiency and boosting overall customer satisfaction. Review collected by and hosted on G2.com. 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