--- title: Laivly Reviews meta_title: 'Laivly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how Laivly works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 35 scale: '5' date_modified: '2026-07-26' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Laivly Reviews **Vendor:** Laivly **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 35 ## About Laivly Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control. ## Laivly Pros & Cons **What users like:** - Users find Laivly **extremely helpful** for SIDD transcription, enhancing efficiency and ensuring important details are captured. (5 reviews) - Users commend Laivly for its **responsive customer support** , ensuring quick issue resolution and enhancing user experience. (4 reviews) - Users find Laivly to be **incredibly user-friendly** , enhancing work efficiency with its intuitive interface and seamless implementation. (4 reviews) - Users highlight the **efficiency** of Laivly, streamlining workflows and enhancing productivity with its user-friendly features. (3 reviews) - Users find the **setup process easy and fast** , enabling quick integration and efficient use of Laivly's features. (3 reviews) - Call Management (2 reviews) - Conversations Management (2 reviews) - Documentation (2 reviews) - Users appreciate the **easy integrations** of Laivly, enabling quick adoption into existing workflows for enhanced productivity. (2 reviews) - Users praise Laivly for its **easy implementation** , enhancing workflows and providing seamless integration with excellent support. (2 reviews) **What users dislike:** - Users report **inaccuracies in transcriptions** that hinder note-taking and misinterpret professional language, affecting usability. (3 reviews) - Users note a **steep initial learning curve** for advanced features, though support eases the process over time. (2 reviews) - Users experience a **poor understanding** from Laivly, resulting in incorrect transcriptions and misinterpretations during calls. (2 reviews) - Users experience **software bugs** with Laivly that hinder functionality and require extensive communication for resolutions. (2 reviews) - Users feel that the **real-time guidance feature** of Laivly requires further improvement for a better experience. (1 reviews) - Users face **limited AI functionality** in Laivly due to recurring system errors, hindering efficiency and overall user experience. (1 reviews) - Users experience **limited language support** and face delays in bug fixes that hinder their overall satisfaction. (1 reviews) - [View Laivly pricing details and edition comparison](https://www.g2.com/products/laivly/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+11%3A15%3A53+-0500&secure%5Bsession_id%5D=3b19dd1e-f365-4b96-a081-1997f9b108b3&secure%5Btoken%5D=3a0583fc624f81eacd66ac4c3df9e243e9534c20e7bfa64081f6c328df070789&format=llm_user) ## Laivly Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [AWS and Cloud Services](https://www.g2.com/products/aws-and-cloud-services/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Laivly](https://www.g2.com/products/laivly/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Laivly Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Automation** - Customer Interaction Automation - Document Processing **Autonomy** - Task Execution - Problem Solving ## Top Laivly Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,453 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)