--- title: LabiDesk Reviews meta_title: 'LabiDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 24 reviews by the users' company size, role or industry to find out how LabiDesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 24 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LabiDesk Reviews **Vendor:** LabiDesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 24 ## About LabiDesk LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service; - HelpWidget with automatic replies, to reduce the number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; - SLA, Department and Agents Roles, and Routing. ## LabiDesk Reviews ### 1. All-In-One help desk solution **Rating:** 3.5/5.0 stars **Reviewed by:** Junwen Chen F. | Financial Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2021 **What do you like best about LabiDesk?** Pros: 1) All in one help desk solution - all the essential elements include in one tool (help center, live chat, knowledge base) 2) Relatively simple to use - the onboarding is user friendly to get us to start 3) Customizable - a lot of options are available to use **What do you dislike about LabiDesk?** Cons: 1) No apps for iOS and Android (can only work on laptop and not on the move) 2) UI/UX can be improved (good to have dark mode) 3) Addition of more features and integrations will be good to have **Recommendations to others considering LabiDesk:** While LabiDesk is relatively new, it has lots of potentials to grow. It is helpful for small businesses and start-ups to have an All-In-One help desk solution. **What problems is LabiDesk solving and how is that benefiting you?** Overall, Labidesk is an All-In-One help desk solution that helps to manage customer relationships comprehensively. It is rich in features and still very simple to use. With a structured solution like Labidesk, we can keep our customers' contacts and details organized and not lose the tasks. ### 2. New Support Kid on the Block **Rating:** 4.0/5.0 stars **Reviewed by:** Coën V. | HEAD OF KEINBOCK., Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2022 **What do you like best about LabiDesk?** Labidesk has all the features a support agent would need. As a one man show it does help me keep them customers on track without losing my sanity. It has all the data I need to get my support going. I also like how beautiful the chat-widget is. THe knowledge Base and the mini CRM also helps to improve my support. **What do you dislike about LabiDesk?** THe Interface is too clunky and the labeling of the menu order is confusing at start. The setup can be fast but there are many open questions during the setup- It could use better contrasting and colors. **What problems is LabiDesk solving and how is that benefiting you?** I use Labidesk to keep my customer service professional and fast. I also use it to track users on which knowledge base pages they are surfing and improving it on the get go. Its the portal to my business where people can ask question. ### 3. A new and promising all in one ticket and customer support platform **Rating:** 4.0/5.0 stars **Reviewed by:** Fabrizio S. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** The UI and the ease of use, it's rich in features and still very simple to use. The fact that you can have your customized KB page is also a good addition to the other features. Team collaboration, private notes and unified mailbox support make this app a great player in the sector. **What do you dislike about LabiDesk?** The lack of Native mobile app for android or apple devices The onboarding was nice but still missing some instructions The theming has some bugs to be ironed out, nothing major tho **What problems is LabiDesk solving and how is that benefiting you?** When you have a lot of customers that write you email to get the support you can easily lose track, while when using a structured solution like Labidesk you can keep them organized and don't lose the tasks. You have all the requests clearly organized and you can answer and manage them to improve the quality of your support and problem-solving skills. If you have a team too that would be amazing as you can forward and collaborate for a better and more consistent experience which is all tracked. ### 4. Has a good potential. **Rating:** 4.0/5.0 stars **Reviewed by:** Manoj l. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** I've been keeping an eye on their product to see how they're developing it, and I can confirm that they are indeed working on the whole product. One of the things I enjoy best about Labidesk is the chat UI. I've been looking for something comparable to the intercom for a long time but have never found it, but this appears to have it. **What do you dislike about LabiDesk?** With so many options, the backend UI feels overwhelming. UX can be improved, but I believe that this will be dependent on the user. It may appear simple to people who have been using it for some time. **What problems is LabiDesk solving and how is that benefiting you?** I've been looking for a full one-suit solution to manage our support but haven't been able to find one that meets our requirements. Labidesk has the potential to be great to our business. ### 5. LabiDesk is an incredible software **Rating:** 4.0/5.0 stars **Reviewed by:** Nilayan G. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** LabiDesk is an all-in-one help desk system. It combines the functionalities of a shared mailbox, ticketing, knowledge base, CRM and time tracking into one overall application. This program is a terrific solution for small businesses looking to keep track of customer data and the issues faced by each customer and resolve them. LabiDesk's features make it great for on-the-go team collaboration and customer support. After setting up LabiDesk using the free trial, I was intrigued by the UI experience. Faull marks for that. **What do you dislike about LabiDesk?** I have not encountered anything broken or lacking yet. The might be a few features that will be great for other customers, but as of now, I think this software can satisfy my use case. That said, no software is perfect. The good thing is the team behind LabiBook looks committed. **What problems is LabiDesk solving and how is that benefiting you?** LabiDesk makes the whole process of communicating with customers and resolving their issues a breeze. It is an ideal software for a small team. ### 6. Great Help Desk app **Rating:** 3.5/5.0 stars **Reviewed by:** Calvin S. | Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** The UI is simple and clean. The knowledge base and widget have live previews which is really helpful. Labidesk has solid features for a knowledge base and ticketing system through the chat widget and website. **What do you dislike about LabiDesk?** It would be great to customize ticket numbering (starting number etc). Cannot create a ticket from live chat (yet). **Recommendations to others considering LabiDesk:** Solid Help Desk for your business. I would recommend Labidesk to those looking for an all-in-one help desk platform. **What problems is LabiDesk solving and how is that benefiting you?** Multiple tools under one place for customer help desk (live chat, ticketing and knowledge base) ### 7. Comprehensive Chat and Canned Options from Labidesk **Rating:** 4.0/5.0 stars **Reviewed by:** Ankush C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** It is easy to configure and offers a lot of options. It is customizable and you have all the options available, including adding agents for live chat. **What do you dislike about LabiDesk?** It will be great if Labidesk can show which page is the visitor on when they initiate live chat. **What problems is LabiDesk solving and how is that benefiting you?** Connecting with my site visitors and resolving their queries regarding the offering I have on my website ### 8. Affordable solution for all customer service needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Syed Asif S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** I just started using this, and the ease of use, along with the option to keep all the support channels in one place is what makes it stand apart in the crowd. **What do you dislike about LabiDesk?** AS I said, I just started using this, so I haven't encountered any serious issues with Labidesk, but I'll update my review as soon as I find something to improve upon. **What problems is LabiDesk solving and how is that benefiting you?** I've recently launched a SaaS and was looking for an affordable solution since we are 100% bootstrapped. ### 9. Very fast app! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** - The UI - The design looks cool. - It has a lot of options that are easy and intuitively to set - It has themes - has mailbox and chat too - it is super fast. **What do you dislike about LabiDesk?** I could not verify my mailbox from the begining. The design could be modified a little **What problems is LabiDesk solving and how is that benefiting you?** We use it to manage our emails from clients ### 10. It’s a wonderful app for dealing with helpdesk tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** LabiDesk is a customer service and help desk platform that allows you to collect, communicate, and respond to feedback. With LabiDesk, you can easily monitor how customers perceive your company and how they interact with you via email, telephone calls, and chat. **What do you dislike about LabiDesk?** There's nothing I don't like about this software. **What problems is LabiDesk solving and how is that benefiting you?** Lots of tickets ## LabiDesk Discussions - [What is LabiDesk used for?](https://www.g2.com/discussions/what-is-labidesk-used-for) - [View LabiDesk pricing details and edition comparison](https://www.g2.com/products/labidesk/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+01%3A52%3A00+-0500&secure%5Bsession_id%5D=2f307b96-0dfa-4555-9a9f-92ba3f8cc57a&secure%5Btoken%5D=26021eb4752e519473ecbb975bb9163826a7046b26c08fe89c531f6137d62ee1&format=llm_user) ## LabiDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top LabiDesk Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,583 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews)