Ayelet K.
AK
Ayelet K.
Research Assistant
Small-Business (50 or fewer emp.)
"Useful Lab Inventory Tracking with Responsive, Helpful Support"
4.5/5
What do you like best about LabCollector LIMS & ELN?

It's very useful to be able to keep track of storage of lab items, equipment maintenance as well as the shopping cart integration for reagent acquisition. The support team is very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about LabCollector LIMS & ELN?

I prefer to use the local version ona server in the lab rather than the cloud online version. This allows me to save on some expenses but it does require me to perform manual backups. Review collected by and hosted on G2.com.

DS
Deirdre S.
Biobank Coordinator
Small-Business (50 or fewer emp.)
"LabCollector offered a customized high-efficiency solution for sample and data management"
4/5
What do you like best about LabCollector LIMS & ELN?

We are a small lab with fairly specific parameters that weren't included in a lot of LIMS. The team worked with us to customize LabCollector exactly the way we wanted it, and we can continue those updates and changes as our needs grow. Review collected by and hosted on G2.com.

What do you dislike about LabCollector LIMS & ELN?

It is sometimes timely to get assistance through the ticket portal, and I often find chat does not have the answers I need. There have been several growing pains in certain functions, which the team continues to work on, but there are areas that still need improvement. Review collected by and hosted on G2.com.

Response from Pierre Rodrigues of LabCollector LIMS & ELN

Thank you for the feedback. If there are issues or tickets needing attention, please let me know. You have my direct email/contact. Keep providing your feedback! We're always listening. If we can speed anything just reach out.

Mattis A. T.
MT
Mattis A. T.
Daglig leder
Small-Business (50 or fewer emp.)
"One-stop shop for small scale laboratories"
4.5/5
What do you like best about LabCollector LIMS & ELN?

It is super user friendly, but with a high level of confidence and flexibility to adapt it to the tests you are running. The software makes us use less time on not productive activities and we can focus more on the lab-work. There is a whole range of add-ons covering almost anything, but for us it has been making the production easier and more cost effective. We have the Saas-service and downtime is zero. Also the support of SSA and great robustness is great. Review collected by and hosted on G2.com.

What do you dislike about LabCollector LIMS & ELN?

Sone of the searches may have some slow indexing, and the CRM-module would be more useful if it were closer/easier to find with less clicks. Also language on reports may be an issue but I know they are working on that. Review collected by and hosted on G2.com.

Response from Pierre Rodrigues of LabCollector LIMS & ELN

Hello Mattis,

Thank you for your great feedback! We’re happy to hear LabCollector helps make your work easier and more cost-effective. We also appreciate your input on search, CRM, and reports, our team is working on improvements there.

Verified User in Biotechnology
AB
Verified User in Biotechnology
Small-Business (50 or fewer emp.)
"Robust Inventory and Sample Tracking, Needs Easier Setup"
4/5
What do you like best about LabCollector LIMS & ELN?

I really like that LabCollector LIMS & ELN doesn't break and is very consistent in performance. We've set it up on our servers, and it's going great. I find the ability to upload whole sample submissions incredibly useful, and the reminders for different activities, like instrument maintenance, are very helpful. Review collected by and hosted on G2.com.

What do you dislike about LabCollector LIMS & ELN?

I think the project management scope should be given for free instead of as a paid add-on because most companies need a very simple setup. I would not say the initial setup was easy. It involved a lot of back and forth with the support team to understand how to implement it, especially since we installed it on our servers. Review collected by and hosted on G2.com.

Response from Pierre Rodrigues of LabCollector LIMS & ELN

Hello,

Thank you for your feedback! We’re glad to hear you find LabCollector customizable and easy to use. We understand that manual setup can sometimes feel like extra work, our team is always working on ways to simplify this and make onboarding smoother.

Emily F.
EF
Emily F.
Small-Business (50 or fewer emp.)
"Effortless Setup, Cloud Accessibility, Needs Improved Spreadsheet UI"
5/5
What do you like best about LabCollector LIMS & ELN?

I like that LabCollector LIMS & ELN is accessible via the cloud, allowing me to work from home if needed. The initial setup was very easy and straightforward. Review collected by and hosted on G2.com.

What do you dislike about LabCollector LIMS & ELN?

Sometimes the sheets do not load well. I would say just make them more user friendly and look like Excel. Review collected by and hosted on G2.com.

Karin S.
KS
Karin S.
Lab Manager
Small-Business (50 or fewer emp.)
"Big Database Potential, but Missing Dashboards, Data Controls, and Reliable Support"
1.5/5
What do you like best about LabCollector LIMS & ELN?

That I can store my information as big adatbase Review collected by and hosted on G2.com.

What do you dislike about LabCollector LIMS & ELN?

Lack of basic function to manage storage, vital dashboards are missing, unable to navigate the data and data management, the sample-centric approach limits box manipulations and efficiency in large data updates. Lack of mitigation to protect data integrity (ability to store the same data twice or zero data by mistake). Poor customer support, very low availability and the way to contact is only by email. Review collected by and hosted on G2.com.

Response from Pierre Rodrigues of LabCollector LIMS & ELN

Thank you for the feedback. I wanted to provide some information as what you complain seems more a lack of training because there are options to activate protection against duplicates, field masks and so on, storage browser allows to navigate on the storage and boxes. Our support is responsive and you can contact us indeed by email, ticket and even phone which is listed on our website. Are you open to a 30min call to review your usage and fix your complains? We're always open to feedback and bring improvements!

KW
Kevin W.
Project manager in charge of IT and technology developments in Research Department
Mid-Market (51-1000 emp.)
"Top-notch ergonomics, easy configuration, and responsive support"
5/5
What do you like best about LabCollector LIMS & ELN?

I appreciate the ergonomics, the ease of configuration and use, as well as the support. Review collected by and hosted on G2.com.

What do you dislike about LabCollector LIMS & ELN?

There is nothing that I hate about LabCollector. Review collected by and hosted on G2.com.

Verified User in Research
AR
Verified User in Research
Enterprise (> 1000 emp.)
"Efficient and highly customizable LIMS and ELN"
4.5/5
What do you like best about LabCollector LIMS & ELN?

The use is simple and effective, the different modules cover all aspects and activities of a laboratory. Furthermore, the advanced customization allows it to be easily adapted to one's needs and uses. The after-sales service is very responsive and competent. Review collected by and hosted on G2.com.

What do you dislike about LabCollector LIMS & ELN?

Many modules and functions are not necessarily useful, depending on each person's use, but they can be hidden. Review collected by and hosted on G2.com.

Response from Pierre Rodrigues of LabCollector LIMS & ELN

Hello,

Thank you very much for your positive feedback! We are delighted that LabCollector helps you daily and is useful both for management and during audits/inspections. Your comments on the modules are well noted and we will continue to work to make the experience even smoother.

Verified User in Civil Engineering
UC
Verified User in Civil Engineering
Small-Business (50 or fewer emp.)
"Ease of Access and affordability"
4/5
What do you like best about LabCollector LIMS & ELN?

The interface is easy to use and with its simplicity, it was very helpful to train employees. Review collected by and hosted on G2.com.

What do you dislike about LabCollector LIMS & ELN?

Nothing at this time. Its been extremely helpful for us. Review collected by and hosted on G2.com.

Response from Pierre Rodrigues of LabCollector LIMS & ELN

Hello,

Thanks for your feedback! We’re glad LabCollector has been helpful for your team and easy to adopt in training. Great to know it’s bringing value to your daily work.

Jacquelynn A. S.
JS
Jacquelynn A. S.
Pharmaceutical Specialist
Mid-Market (51-1000 emp.)
"The most complete assistant of my business."
4.5/5
What do you like best about LabCollector LIMS & ELN?

The labcollector system has become my best assistant, because it provides me with very complete analyzes in order to study and prevent serious and not so serious cases of diseases that arrive in my laboratory. This system gives me the possibility to manage the samples of my patients in an organized and fast way, allowing me to manage them by level of severity if this is the case.

I like this system because it allows me to better manage everything that has to do with updating the data, because it is important to keep up to date with this type of medical studies, this software also allows us to have a database in the cloud, which We can dispose at any time.

I really like the support provided by the technical support team, as it is a very committed and attentive team that has solved many errors that the system has presented and the human errors of my team. Review collected by and hosted on G2.com.

What do you dislike about LabCollector LIMS & ELN?

One of the things that I do not like is that sometimes the system gets very slow, of course it is not for less for the amount of information that my business managers, however, it is not something strong that allows me to complain about the good service that Labcollector lends me. Review collected by and hosted on G2.com.