# Best Enterprise Content Management (ECM) Systems

## How Many Enterprise Content Management (ECM) Systems Products Does G2 Track?

**Total Products under this Category:** 268

### Category Stats (Aug 2026)

- **Average Rating:** 4.38/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Iron Mountain InSight Content Management (CM) (+1.81%) - Among all products in this category, Iron Mountain InSight Content Management (CM) recorded the largest rating increase compared to last month

_Last updated: August 19, 2026_

## How Does G2 Rank Enterprise Content Management (ECM) Systems Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 18,400+ Authentic Reviews
- 268+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise Content Management (ECM) Systems
 ![G2 Grid® for Enterprise Content Management (ECM) Systems plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-content-management-ecm/grids.png?focus%5B%5D=287&focus%5B%5D=3066&focus%5B%5D=1403448&focus%5B%5D=4969&focus%5B%5D=1285&focus%5B%5D=10899&focus%5B%5D=10700&focus%5B%5D=54403)

Highlighted products: Box, Laserfiche, Dropbox Dash, M-Files, Hyland OnBase, iManage Work, Cloudflare Application Security and Performance, and Storyblok.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-content-management-ecm/grids.json?focus%5B%5D=box&focus%5B%5D=laserfiche&focus%5B%5D=dropbox-dash&focus%5B%5D=m-files&focus%5B%5D=hyland-onbase&focus%5B%5D=imanage-work&focus%5B%5D=cloudflare-application-security-and-performance&focus%5B%5D=storyblok)

**Sponsored**

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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=199&secure%5Bchosen_at%5D=2026-08-26T01%3A15%3A18Z&secure%5Bdisplayable_resource_id%5D=1005458&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1005458&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1244127&secure%5Bresource_id%5D=199&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-content-management-ecm&secure%5Btoken%5D=b2ea2a6c4cc66b3ffa9bc2fb3fdd78fd79cec1052cec1999a111aa388109f14b&secure%5Burl%5D=https%3A%2F%2Fad.doubleclick.net%2Fddm%2Ftrackclk%2FN2471432.4572687G2-HONEYBOOK%2FB35800707.446280039%3Bdc_trk_aid%3D639648664%3Bdc_trk_cid%3D254591890%3Bdc_lat%3D%3Bdc_rdid%3D%3Btag_for_child_directed_treatment%3D%3Btfua%3D%3Bgdpr%3D%24%257bGDPR%257d%3Bgdpr_consent%3D%24%257bGDPR_CONSENT_755%257d%3Bltd%3D%3Bdc_tdv%3D1&secure%5Burl_type%5D=book_demo)

### [Box](https://www.g2.com/products/box/reviews)

Box: The leader in Intelligent Content Management — Store, secure, and automate content on an AI-powered platform Box helps businesses of every size get more value from their documents and files with stringent security controls, intelligent workflow automation, and AI agents that extract critical insight. ✓ Box AI — Summarize documents, extract insights, ask questions in natural language, and deploy and create intelligent AI agents that automate repetitive work ✓ Intelligent workflow automation — Streamline reviews, contract approvals, and onboarding with AI-powered workflows ✓ Security and compliance — Protect sensitive information with granular access controls, intelligent threat detection, and AI governance that meet HIPAA, FINRA, FedRAMP, and GDPR standards ✓ Integrations and extensibility — Connect Box with 1,500+ popular apps or extend functionality with APIs and SDKs ✓ Industry solutions — Trusted by leading finance, technology, government, and life sciences organizations for secure collaboration and AI-enhanced productivity

**Average Rating:** 4.2/5.0

**Total Reviews:** 5,036

#### How Do G2 Users Rate Box?

- **Ease of Use:** 8.7/10 (Category avg: 8.6/10)
- **Process Automation:** 8.5/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 8.9/10 (Category avg: 8.8/10)
- **Conditions:** 8.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Box?

- **Seller:** [Box](https://www.g2.com/sellers/box)
- **Company Website:** cloud.app.box.com
- **Year Founded:** 1998
- **HQ Location:** Redwood City, CA
- **Twitter:** @Box  
78,537 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33b73f1928b030b5ee1a0294c3c427817ec2c067bc6330d1ec29cbcc41106e31&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbox%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,311 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Project Manager, Consultant
- **Top Industries:** Higher Education, Information Technology and Services
- **Company Size:** 41% Large, 32% Medium

#### What Do G2 Reviewers Say About Box?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Box, appreciating its intuitive design that needs minimal training.
- Users value the **robust security features** of Box, ensuring safe collaboration and peace of mind for document management.
- Users love the **simple sharing** and collaboration features of Box, enhancing productivity and peace of mind.
- Users value the **easy sharing** capabilities of Box, enhancing collaboration and secure access to files from anywhere.
- Users rave about the **seamless integration** of Box, enhancing file sharing and organizational efficiency across teams.

##### Cons

- Users experience **slow performance** with Box, particularly during syncing and when handling large files.
- Users feel that the pricing of Box is **expensive** , especially for smaller teams compared to other storage solutions.
- Users find **storage limitations** frustrating due to higher costs and limited options for organizing files effectively.
- Users criticize Box for its **lack of essential features** in lower-tier plans, complicating user experience and collaboration.
- Users experience **performance issues** with slow uploads and downloads, negatively impacting productivity and user satisfaction.

#### What Are Recent G2 Reviews of Box?

**["Box is great"](https://www.g2.com/survey_responses/box-review-884035)**

**Rating:** 5.0/5.0 stars

_— Isaac S._

[Read full review](https://www.g2.com/survey_responses/box-review-884035)

**["Still the one cloud sync solution I turn to"](https://www.g2.com/survey_responses/box-review-2390524)**

**Rating:** 5.0/5.0 stars

_— Diego N._

[Read full review](https://www.g2.com/survey_responses/box-review-2390524)

#### What Are G2 Users Discussing About Box?

- [How does Box facilitate secure and efficient cloud-based collaboration for teams?](https://www.g2.com/discussions/how-does-box-facilitate-secure-and-efficient-cloud-based-collaboration-for-teams) - 1 comment
- [How is Box being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-box-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is Box used for?](https://www.g2.com/discussions/what-is-box-used-for) - 1 comment
- [Is Box A document management system?](https://www.g2.com/discussions/is-box-a-document-management-system) - 1 comment, 2 upvotes
- [Is Box A SaaS?](https://www.g2.com/discussions/is-box-a-saas) - 2 comments

### [Laserfiche](https://www.g2.com/products/laserfiche/reviews)

Get work done faster with Laserfiche, the leading SaaS provider of AI-powered document management and process automation. Through powerful workflows, electronic forms, document management and analytics, Laserfiche accelerates processes across the enterprise. ✓ Organize Your Content with AI-Powered Document Management Optimize your operations and increase team productivity with AI-powered document management. Centralize your content, improve collaboration and maintain audit trails to support compliance needs. ✓ Boost Your Productivity with Intelligent Automation Increase efficiency by automating tasks with low-code process automation and prebuilt solution templates. Work smarter and shift your team’s focus to higher priority strategic goals. ✓ Unify Your Systems with Powerful Integrations Laserfiche is the backbone connecting hundreds of mission-critical applications. Users can access relevant documents from a single location, eliminating the need to search across multiple platforms. ✓ Elevate Your Work with Laserfiche AI Laserfiche AI enables organizations to simplify their work, take control of processes and supercharge productivity — all without losing sight of critical data privacy and security standards.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,206

#### How Do G2 Users Rate Laserfiche?

- **Ease of Use:** 8.8/10 (Category avg: 8.6/10)
- **Process Automation:** 9.3/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 8.9/10 (Category avg: 8.8/10)
- **Conditions:** 9.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Laserfiche?

- **Seller:** [Laserfiche](https://www.g2.com/sellers/laserfiche)
- **Company Website:** www.laserfiche.com
- **Year Founded:** 1976
- **HQ Location:** Long Beach, California
- **Twitter:** @laserfiche  
4,770 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73bed4680cf027c93c3e96a2669556fc76539bf00149ec891c43b43c7a910711&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19414%2F&secure%5Burl_type%5D=linkedin_company_website)  
403 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Deputy City Clerk, Business Systems Analyst
- **Top Industries:** Government Administration, Education Management
- **Company Size:** 60% Medium, 25% Large

#### What Do G2 Reviewers Say About Laserfiche?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Laserfiche's **ease of use** empowering, enabling self-service implementation and efficient process management.
- Users value the **easy process automation** with Laserfiche, enhancing efficiency and reducing errors across departments.
- Users appreciate the **automation of form processes** with Laserfiche, enhancing efficiency and document management.
- Users value the **robust and flexible workflow automation** in Laserfiche, enhancing efficiency and integration with other systems.
- Users commend the **easy training and onboarding** capabilities of Laserfiche, enhancing team efficiency and document management.

##### Cons

- Users experience a **challenging learning curve** with Laserfiche, making initial navigation and feature usage difficult.
- Users experience a **small learning difficulty** with Laserfiche, particularly when adapting to metadata fields and workflows.
- Users find the **missing features** in Laserfiche hinder their experience and highlight the need for better resources.
- Users express concern over **update issues** , highlighting difficulty in keeping up with the rapid growth of Laserfiche.
- Users feel the **limited functionality** of Laserfiche restricts basic process structuring and complicates user experiences.

#### What Are Recent G2 Reviews of Laserfiche?

**["Document Management and Automation"](https://www.g2.com/survey_responses/laserfiche-review-3536890)**

**Rating:** 4.5/5.0 stars

_— Matthew D._

[Read full review](https://www.g2.com/survey_responses/laserfiche-review-3536890)

**["Robust and Reliable"](https://www.g2.com/survey_responses/laserfiche-review-10968098)**

**Rating:** 4.5/5.0 stars

_— Holly V._

[Read full review](https://www.g2.com/survey_responses/laserfiche-review-10968098)

#### What Are G2 Users Discussing About Laserfiche?

- [What is Laserfiche used for?](https://www.g2.com/discussions/what-is-laserfiche-used-for)
- [What is document imaging software?](https://www.g2.com/discussions/what-is-document-imaging-software) - 1 upvote
- [How much is laserfiche?](https://www.g2.com/discussions/how-much-is-laserfiche)
- [What is Laserfiche software?](https://www.g2.com/discussions/what-is-laserfiche-software) - 2 comments

### [Dropbox Dash](https://www.g2.com/products/dropbox-dash/reviews)

Dropbox Dash is an AI-powered search and knowledge management platform that brings your company's content into one secure, central workspace. Dash connects to the apps your team already uses, making it easier to find, organize, and put your team’s knowledge to work—no matter where it lives. Search across your apps ​​Quickly find what you’re looking for—files, images, videos, and more—across all your connected apps, not just Dropbox. Dash understands your work, so you get more relevant, contextual results without toggling between tabs, digging through folders, or guessing file names. Get answers from your work Ask questions about your files (“Which version is approved?”) and get clear answers—not just links. Dash can generate drafts, summarize documents, surface insights, and organize content to help move projects forward. Smarter, faster sharing Pull files, folders, and conversations from across your tools into Stacks. Share with teams, clients, or partners—permissions already set. Dash is built on the security and reliability Dropbox brings to 700 million users and 575,000 teams worldwide. With integrations for Google Workspace, Microsoft 365, Zoom, Miro, Canva, Notion, Asana, Slack, and more—all respecting existing permissions, so your work stays secure.

**Average Rating:** 4.2/5.0

**Total Reviews:** 86

#### How Do G2 Users Rate Dropbox Dash?

- **Ease of Use:** 8.5/10 (Category avg: 8.6/10)
- **Process Automation:** 7.5/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 8.3/10 (Category avg: 8.8/10)
- **Conditions:** 7.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Dropbox Dash?

- **Seller:** [Dropbox](https://www.g2.com/sellers/dropbox)
- **Year Founded:** 2007
- **HQ Location:** San Francisco, California
- **Twitter:** @Dropbox  
3,279,477 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7505e3c975e91739221f62ad8db1b74e68595cd1fc87ef0554b6ed9b60fce9f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F167251%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,149 employees on LinkedIn®
- **Ownership:** NASDAQ: DBX

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 52% Small, 8% Medium

#### What Do G2 Reviewers Say About Dropbox Dash?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Dropbox Dash, enjoying seamless access to files across multiple platforms effortlessly.
- Users appreciate the **universal search functionality** of Dropbox Dash, enhancing efficiency by consolidating access to multiple platforms.
- Users find **easy setup** for Dropbox Dash to be smooth and hassle-free, enhancing their onboarding experience.
- Users value the **seamless integration** of Dropbox Dash with multiple tools, enhancing workflow and productivity significantly.
- Users find the **setup process easy** , enabling a smooth start and enhanced productivity with Dropbox Dash.

##### Cons

- Users experience **integration issues** with Dropbox Dash, feeling limited by inconsistent support across various platforms.
- Users find Dropbox Dash **too expensive** for student budgets, making it inaccessible during college years.
- Users find Dropbox Dash **ineffective and slow** , requiring performance improvements and better user intuition for efficiency.
- Users experience **insufficient memory** in lower tiers of Dropbox Dash, limiting its effectiveness for their needs.
- Users often experience **inaccurate search results** with Dropbox Dash, leading to frustrating and irrelevant file suggestions.

#### What Are Recent G2 Reviews of Dropbox Dash?

**["Dash Stacks and AI Search Supercharge Team Collaboration and Workflow"](https://www.g2.com/survey_responses/dropbox-dash-review-11886687)**

**Rating:** 5.0/5.0 stars

_— George Z._

[Read full review](https://www.g2.com/survey_responses/dropbox-dash-review-11886687)

**["Dropbox Dash: A Time-Saving Hub for All My Work Tools"](https://www.g2.com/survey_responses/dropbox-dash-review-11887215)**

**Rating:** 5.0/5.0 stars

_— Oussama A._

[Read full review](https://www.g2.com/survey_responses/dropbox-dash-review-11887215)

### [M-Files](https://www.g2.com/products/m-files/reviews)

M-Files delivers Context-First Document Management with an AI-native, metadata-driven architecture that eliminates information chaos and improves productivity across the document lifecycle. By linking documents to the people, processes, clients, and projects that give them meaning, M-Files creates a unified, connected environment that accelerates decision-making, strengthens governance, and streamlines industry-specific workflows through advanced workflow automation and AI. M-Files is also the only document management system that is native to Microsoft 365. This unified solution extends Microsoft collaboration, Copilot, and Purview capabilities to curated M-Files content, enabling stronger security, more consistent compliance, and more accurate AI outcomes grounded in trusted, contextualized information. Organizations gain a seamless, future-ready environment that maximizes ROI on their Microsoft investments while supporting smarter and more efficient work across the business. Schedule a Demo: https://bit.ly/3O1SCm0 Free Trial: https://bit.ly/4ehlAsV

**Average Rating:** 4.4/5.0

**Total Reviews:** 229

#### How Do G2 Users Rate M-Files?

- **Ease of Use:** 8.5/10 (Category avg: 8.6/10)
- **Process Automation:** 8.7/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 8.7/10 (Category avg: 8.8/10)
- **Conditions:** 8.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind M-Files?

- **Seller:** [M-Files Corporation](https://www.g2.com/sellers/m-files-corporation)
- **Year Founded:** 2002
- **HQ Location:** Austin, Texas
- **Twitter:** @M\_Files  
8,609 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=593da3a7d693da8cb43e08b069463deed52adb53c614820473743ac2bc2811c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F118361%2F&secure%5Burl_type%5D=linkedin_company_website)  
842 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Project Manager, Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Medium, 41% Small

#### What Do G2 Reviewers Say About M-Files?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of M-Files, making document management simple and efficient for everyone.
- Users value the **effortless organization and collaboration** capabilities of M-Files, simplifying document management and access control.
- Users value the **easy access** to files anytime, benefiting from a central, secure storage and user-friendly interface.
- Users value the **efficient data management** capabilities of M-Files, enhancing organization and simplifying information retrieval significantly.
- Users value the **organization capabilities** of M-Files, making project management and document tracking effortless and efficient.

##### Cons

- Users find the **learning curve steep** for M-Files, requiring significant time and training for effective use.
- Users face **initial training challenges** with M-Files, requiring extra time to adapt to the platform's structure.
- Users report **slow performance** with M-Files, particularly during document retrieval and complex search operations.
- Users often experience **slow loading** times in M-Files, particularly during complex searches and document handling.
- Users find the **outdated UI and inconsistent features** of M-Files challenging, especially for new users.

#### What Are Recent G2 Reviews of M-Files?

**["Good Metadata Driven Document Management And Requires Planning Up Front"](https://www.g2.com/survey_responses/m-files-review-12806906)**

**Rating:** 4.5/5.0 stars

_— Kaleem A._

[Read full review](https://www.g2.com/survey_responses/m-files-review-12806906)

**["Reliable Platform for Managing Documents and Content Workflows"](https://www.g2.com/survey_responses/m-files-review-12787325)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/m-files-review-12787325)

#### What Are G2 Users Discussing About M-Files?

- [Is anyone else struggling with AI tagging and advanced workflows adding chaos instead of clarity?](https://www.g2.com/discussions/is-anyone-else-struggling-with-ai-tagging-and-advanced-workflows-adding-chaos-instead-of-clarity) - 1 comment, 1 upvote
- [How are you dealing with the older‑feeling desktop client and extra clicks in everyday work?](https://www.g2.com/discussions/how-are-you-dealing-with-the-older-feeling-desktop-client-and-extra-clicks-in-everyday-work) - 1 comment, 1 upvote
- [What are you doing to cope with slow performance on large data sets and in the cloud?](https://www.g2.com/discussions/what-are-you-doing-to-cope-with-slow-performance-on-large-data-sets-and-in-the-cloud) - 1 comment, 1 upvote
- [How are you helping new and non‑technical colleagues get over the M-Files learning curve?](https://www.g2.com/discussions/how-are-you-helping-new-and-non-technical-colleagues-get-over-the-m-files-learning-curve) - 1 comment, 1 upvote
- [Complex setup and constant metadata tweaks slow my rollout and ongoing work](https://www.g2.com/discussions/complex-setup-and-constant-metadata-tweaks-slow-my-rollout-and-ongoing-work) - 1 comment, 1 upvote

### [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews)

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content.

**Average Rating:** 4.4/5.0

**Total Reviews:** 308

#### How Do G2 Users Rate Hyland OnBase?

- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)
- **Process Automation:** 9.1/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 8.6/10 (Category avg: 8.8/10)
- **Conditions:** 8.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Hyland OnBase?

- **Seller:** [Hyland](https://www.g2.com/sellers/hyland-a47a4cc4-7960-4080-8278-3ba399e3d4cd)
- **Company Website:** www.hyland.com
- **Year Founded:** 1991
- **HQ Location:** Westlake, OH
- **Twitter:** @Hyland  
13,165 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c883a1481226a335ea9cd2f2b5cea2da9dd785892900735fff77c228b619fe15&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10043%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,269 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration, Higher Education
- **Company Size:** 51% Large, 43% Medium

#### What Do G2 Reviewers Say About Hyland OnBase?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **intuitive use** of Hyland OnBase, appreciating its powerful document categorization and scalability.
- Users appreciate the **powerful document management** capabilities of Hyland OnBase for its ease of cross-referencing and categorization.
- Users value the **seamless integrations** of Hyland OnBase, enhancing functionality and ease of use with core systems.
- Users value the **seamless integration** with geographic systems and appreciate the powerful, user-friendly document management features.
- Users appreciate the **user-friendly interface** of Hyland OnBase, making training and workflow management seamless and simple.

##### Cons

- Users note **missing features** in on-premise implementations, hindering functionality and support in comparison to cloud solutions.
- Users report **update issues** post-upgrade, particularly with document locking, causing significant administrative challenges and delays.
- Users find the **complexity** of Hyland OnBase challenging, requiring significant support and training to navigate effectively.
- Users report persistent **technical issues** after upgrades, particularly with document locking and overall stability.
- Users find the **learning curve quite steep** , requiring significant training to effectively manage documents and workflows.

#### What Are Recent G2 Reviews of Hyland OnBase?

**["Onbase system admin"](https://www.g2.com/survey_responses/hyland-onbase-review-10301258)**

**Rating:** 4.5/5.0 stars

_— Surbhi D._

[Read full review](https://www.g2.com/survey_responses/hyland-onbase-review-10301258)

**["Great product with a lot of promise"](https://www.g2.com/survey_responses/hyland-onbase-review-11604743)**

**Rating:** 4.0/5.0 stars

_— Kelly A._

[Read full review](https://www.g2.com/survey_responses/hyland-onbase-review-11604743)

#### What Are G2 Users Discussing About Hyland OnBase?

- [What is OnBase used for?](https://www.g2.com/discussions/what-is-onbase-used-for) - 1 comment
- [What is OnBase Document Management?](https://www.g2.com/discussions/what-is-onbase-document-management) - 2 comments
- [Is OnBase a database?](https://www.g2.com/discussions/is-onbase-a-database) - 1 comment
- [What is OnBase platform?](https://www.g2.com/discussions/what-is-onbase-platform) - 1 comment
- [What is OnBase software used for?](https://www.g2.com/discussions/what-is-onbase-software-used-for) - 1 comment

### [iManage Work](https://www.g2.com/products/imanage-work/reviews)

iManage Work is the industry’s leading document and email management application, empowering professionals to manage information more productively, securely, and seamlessly. We built iManage Work with a comprehensive focus on the user experience, bringing you and your knowledge workers agility, efficiency, and access across devices. Key Benefits - Work productively: Manage documents and emails more efficiently and intuitively - Work from anywhere: Mobile-first design lets users work remotely on any device - Work securely: Industry-leading security and governance ensures that iManage Work is the safest place to store information - Work seamlessly: Integrations with Office 365 enable users to do more from inside the familiar Office and Outlook interfaces - Find anything: Smart search cuts through clutter to deliver personalized results For professionals and organizations who need security, agility, and ease-of-use, iManage Work 10 provides a single-source-of-truth for documents and emails to simplify and streamline work. Used globally by leading corporations, law firms, and professional services firms — over 1 million professionals worldwide rely on iManage Work every day.

**Average Rating:** 4.4/5.0

**Total Reviews:** 339

#### How Do G2 Users Rate iManage Work?

- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)
- **Process Automation:** 8.2/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 8.6/10 (Category avg: 8.8/10)
- **Conditions:** 8.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind iManage Work?

- **Seller:** [iManage](https://www.g2.com/sellers/imanage)
- **Company Website:** www.imanage.com
- **Year Founded:** 2015
- **HQ Location:** Chicago, Illinois
- **Twitter:** @imanageinc  
2,763 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1274ff930e8314efce43756c991b1ced030e058d8e935e6077246b0b8b4b38f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4526%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,310 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Director, Associate
- **Top Industries:** Legal Services, Law Practice
- **Company Size:** 50% Medium, 33% Large

#### What Do G2 Reviewers Say About iManage Work?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of iManage Work, enjoying its user-friendly interface for efficient document management.
- Users praise iManage Work for its **ease of use** and excellent graphical interface, enhancing document management and collaboration.
- Users appreciate the **robust search capabilities** of iManage Work, making data retrieval efficient and straightforward.
- Users appreciate the **easy access** of iManage Work, finding it convenient to manage documents and emails from anywhere.
- Users appreciate the **extensive features** of iManage Work, enhancing collaboration and efficiency in document management.

##### Cons

- Users report **inconsistent responsiveness** and maintenance issues with iManage Work, hindering document access and integration efficiency.
- Users report **inconsistent responsiveness** in iManage Work, causing disruptions and complicating document management tasks.
- Users face **limitations in mobile features** of iManage Work, leading to a need for improvements and better accessibility.
- Users note an **inconsistency in responsiveness** during use, particularly after updates or maintenance, impacting workflow.
- Users find the **learning curve steep** in iManage Work, especially those new to document management systems.

#### What Are Recent G2 Reviews of iManage Work?

**["Great Virtual Filing Cabinet for Nationwide Work"](https://www.g2.com/survey_responses/imanage-work-review-13337688)**

**Rating:** 5.0/5.0 stars

_— Maria K._

[Read full review](https://www.g2.com/survey_responses/imanage-work-review-13337688)

**["Centralized Document Management Revolutionized Our Workflow"](https://www.g2.com/survey_responses/imanage-work-review-13331653)**

**Rating:** 4.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/imanage-work-review-13331653)

#### What Are G2 Users Discussing About iManage Work?

- [What is iManage Work used for?](https://www.g2.com/discussions/what-is-imanage-work-used-for)
- [What is iManage 10?](https://www.g2.com/discussions/what-is-imanage-10)
- [Is iManage the same as FileSite?](https://www.g2.com/discussions/is-imanage-the-same-as-filesite)
- [How do I use iManage?](https://www.g2.com/discussions/how-do-i-use-imanage)
- [What is iManage software?](https://www.g2.com/discussions/what-is-imanage-software)

### [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews)

Cloudflare is the connectivity cloud for the "everywhere world," on a mission to help build a better Internet. We provide a unified platform of networking, security, and developer services delivered from a single, intelligent global network that spans hundreds of cities in over 125 countries. This empowers organizations of all sizes, from small businesses to the world's largest enterprises, to make their employees, applications, and networks faster and more secure everywhere, while significantly reducing complexity and cost. Our comprehensive platform includes: - Advanced Security: Protect your online presence with industry-leading DDoS protection, a robust Web Application Firewall (WAF), Bot mitigation, and API security. Implement Zero Trust security to secure remote access, data, and applications for your entire workforce. - Superior Performance: Accelerate website and application loading times globally with our Content Delivery Network (CDN), intelligent DNS, and smart routing capabilities. Optimize images and deliver dynamic content with unparalleled speed. - Powerful Developer Tools: Empower your developers to build and deploy full-stack applications at the edge using Cloudflare Workers (serverless functions), R2 Storage (object storage without egress fees), and D1 (serverless SQL database). Cloudflare helps connect and protect millions of customers globally, offering the control, visibility, and reliability businesses need to work, develop, and accelerate their operations in today's hyperconnected landscape. Our global network continuously learns and adapts, ensuring your digital assets are always protected and performing at their best.

**Average Rating:** 4.5/5.0

**Total Reviews:** 713

#### How Do G2 Users Rate Cloudflare Application Security and Performance?

- **Ease of Use:** 9.0/10 (Category avg: 8.6/10)
- **Process Automation:** 10.0/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 9.6/10 (Category avg: 8.8/10)
- **Conditions:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Cloudflare Application Security and Performance?

- **Seller:** [Cloudflare, Inc.](https://www.g2.com/sellers/cloudflare-inc)
- **Company Website:** www.cloudflare.com
- **Year Founded:** 2009
- **HQ Location:** San Francisco, California
- **Twitter:** @Cloudflare  
286,254 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ff5cfe687bc4033753bbb82d49b4ac651d4582458542d4a881a39a74fc7cad2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F407222%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,190 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Web Developer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 61% Small, 27% Medium

#### What Do G2 Reviewers Say About Cloudflare Application Security and Performance?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **robust security features** of Cloudflare, appreciating its effective protection against attacks and fast page loads.
- Users appreciate the **user-friendly interface** of Cloudflare, making management of security and performance settings effortless.
- Users appreciate the **user-friendly interface** of Cloudflare, making security and performance management easy and efficient.
- Users appreciate the **enhanced site performance** provided by Cloudflare, leading to faster page load times and improved security.
- Users value Cloudflare's **DDoS protection** , as it effectively secures websites and significantly improves page load times.

##### Cons

- Users find the **complex user interface** of Cloudflare challenging, often leading to confusion and a steep learning curve.
- Users find the **high pricing for advanced features** to be a significant drawback, restricting access to essential tools.
- Users find the **complex setup** challenging, particularly with advanced configurations that require extra time and support.
- Users find the **complexity of advanced configurations** challenging, impacting user-friendliness for those new to security platforms.
- Users experience a **steep learning curve for advanced features** in Cloudflare Application Security and Performance, complicating user experience.

#### What Are Recent G2 Reviews of Cloudflare Application Security and Performance?

**["Reliable security and performance in one platform"](https://www.g2.com/survey_responses/cloudflare-application-security-and-performance-review-13345563)**

**Rating:** 4.5/5.0 stars

_— Aarsh S._

[Read full review](https://www.g2.com/survey_responses/cloudflare-application-security-and-performance-review-13345563)

**["Powerful Security and Reliable Performance"](https://www.g2.com/survey_responses/cloudflare-application-security-and-performance-review-13352551)**

**Rating:** 4.0/5.0 stars

_— Sehaj V._

[Read full review](https://www.g2.com/survey_responses/cloudflare-application-security-and-performance-review-13352551)

#### What Are G2 Users Discussing About Cloudflare Application Security and Performance?

- [What is Cloudflare Spectrum used for?](https://www.g2.com/discussions/what-is-cloudflare-spectrum-used-for) - 1 comment
- [What is Cloudflare Bot Management used for?](https://www.g2.com/discussions/what-is-cloudflare-bot-management-used-for) - 1 comment
- [Does Cloudflare provide hosting?](https://www.g2.com/discussions/does-cloudflare-provide-hosting) - 2 comments
- [How good is Cloudflare DNS?](https://www.g2.com/discussions/how-good-is-cloudflare-dns) - 2 comments, 1 upvote
- [What does DDoS protection do?](https://www.g2.com/discussions/what-does-ddos-protection-do)

### [Storyblok](https://www.g2.com/products/storyblok/reviews)

Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact.

**Average Rating:** 4.5/5.0

**Total Reviews:** 582

#### How Do G2 Users Rate Storyblok?

- **Ease of Use:** 8.9/10 (Category avg: 8.6/10)
- **Process Automation:** 8.6/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 9.2/10 (Category avg: 8.8/10)
- **Conditions:** 8.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Storyblok?

- **Seller:** [Storyblok](https://www.g2.com/sellers/storyblok)
- **Company Website:** www.storyblok.com
- **Year Founded:** 2017
- **HQ Location:** Linz, Oberösterreich
- **Twitter:** @storyblok  
9,265 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba3c9b1a0f08bec1a86e583cbe495adc56b7dac6ac98e7a6a05f2ac171a27330&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17989065%2F&secure%5Burl_type%5D=linkedin_company_website)  
318 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Frontend Developer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 29% Medium

#### What Do G2 Reviewers Say About Storyblok?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Storyblok, enjoying seamless content creation and intuitive visual editing.
- Users find Storyblok to be **intuitive** , making content management easy and enjoyable across multiple platforms.
- Users appreciate the **user-friendly content management** in Storyblok, enabling seamless updates and collaboration across teams.
- Users love the **intuitive visual editor** and its ability to balance developer and marketer needs effectively.
- Users appreciate the **user-friendly setup** of Storyblok, making it easy to manage content and streamline projects.

##### Cons

- Users find the **learning curve steep** initially, making it challenging to grasp components and schemas quickly.
- Users find the **pricing structure of Storyblok increasingly expensive** , making it hard to justify, particularly for lower tiers.
- Users often feel the need for **missing features** like additional blocks and advanced roles to enhance their experience.
- Users criticize **limited features** in Storyblok, such as low asset limits and the need for smoother backend configurations.
- Users are concerned about **pricing issues** that can disproportionately affect smaller businesses and limit feature access.

#### What Are Recent G2 Reviews of Storyblok?

**["Fast, Client-Friendly Editing with a Truly Helpful AI Assistant"](https://www.g2.com/survey_responses/storyblok-review-12932384)**

**Rating:** 4.5/5.0 stars

_— Chloe R._

[Read full review](https://www.g2.com/survey_responses/storyblok-review-12932384)

**["Stable system, must prepare for more complex requirements."](https://www.g2.com/survey_responses/storyblok-review-7061256)**

**Rating:** 4.0/5.0 stars

_— Carolin R._

[Read full review](https://www.g2.com/survey_responses/storyblok-review-7061256)

#### What Are G2 Users Discussing About Storyblok?

- [What is Storyblok used for?](https://www.g2.com/discussions/what-is-storyblok-used-for) - 2 comments

### [Docusign CLM](https://www.g2.com/products/docusign-clm/reviews)

While eSignature has changed the way that many organizations execute a contract, the lifecycle before and after signature is often managed through manual processes, spreadsheets, and emails—slowing the pace of doing business, increasing risk, and frustrating customers and employees. Docusign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees. Key Features: Central Repository, Advanced Search & Find, Version Control, Clause Library, Collaboration with internal and external parties, Redlining, Simple & Advanced Workflows, Tagging, Mobile Access, Multi Platform integrations (including tight integration with Salesforce).

**Average Rating:** 4.3/5.0

**Total Reviews:** 497

#### How Do G2 Users Rate Docusign CLM?

- **Ease of Use:** 8.7/10 (Category avg: 8.6/10)
- **Process Automation:** 7.9/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 8.1/10 (Category avg: 8.8/10)
- **Conditions:** 8.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Docusign CLM?

- **Seller:** [Docusign](https://www.g2.com/sellers/docusign)
- **Company Website:** www.docusign.com
- **Year Founded:** 2003
- **HQ Location:** San Francisco, CA
- **Twitter:** @Docusign  
143,953 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=47c6ffb4431b870f946014cdd3eb3b566edf58c232a508119b04d79a6428f5cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19022%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,433 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, General Counsel
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 45% Medium, 29% Large

#### What Do G2 Reviewers Say About Docusign CLM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Docusign CLM, enjoying effortless document signing and tracking features.
- Users appreciate the **fast and simple digital signing** process of DocuSign, streamlining document management efficiently.
- Users praise the **convenience of signing from anywhere** with DocuSign CLM, streamlining operations and enhancing client interactions.
- Users appreciate the **ease of use** in Docusign CLM for managing important documents like leasing agreements.
- Users value the **simple and effective signing process** of Docusign CLM, enhancing remote interactions seamlessly.

##### Cons

- Users find Docusign CLM to be **too expensive** , especially with limitations on envelope creation and support issues.
- Users face a **steep learning curve** with Docusign CLM, often requiring support to navigate its complex setup.
- Users find **signature issues** with DocuSign CLM, noting difficulties in multiple-party access and navigation during signing processes.
- Users often face a **complex setup** process with Docusign CLM which can be overwhelming and time-consuming.
- Users report a **challenging learning curve** , making it hard to become proficient without support and time investment.

#### What Are Recent G2 Reviews of Docusign CLM?

**["Seamless Document Signing, Flawless Performance"](https://www.g2.com/survey_responses/docusign-clm-review-13201781)**

**Rating:** 4.5/5.0 stars

_— Strive M._

[Read full review](https://www.g2.com/survey_responses/docusign-clm-review-13201781)

**["Streamlines Contract Management with Powerful Automation and Visibility"](https://www.g2.com/survey_responses/docusign-clm-review-12216046)**

**Rating:** 5.0/5.0 stars

_— Andres R._

[Read full review](https://www.g2.com/survey_responses/docusign-clm-review-12216046)

#### What Are G2 Users Discussing About Docusign CLM?

- [What is DocuSign CLM used for?](https://www.g2.com/discussions/what-is-docusign-clm-used-for) - 2 comments
- [How much does DocuSign CLM cost?](https://www.g2.com/discussions/how-much-does-docusign-clm-cost)
- [What is the best contract management software?](https://www.g2.com/discussions/docusign-clm-what-is-the-best-contract-management-software)
- [What is a CLM system?](https://www.g2.com/discussions/what-is-a-clm-system) - 4 comments, 1 upvote
- [What is DocuSign CLM?](https://www.g2.com/discussions/what-is-docusign-clm) - 4 comments, 1 upvote

### [Revver](https://www.g2.com/products/revver/reviews)

Revver (formerly eFileCabinet) is an AI-powered document management and workflow automation platform that helps organizations streamline, secure, and accelerate their document-centric work. New Revver users get unlimited storage and unlimited use of Revver AI Smart Suite in all license tiers. Designed for industries like finance, insurance, government, and manufacturing, Revver empowers teams to automate up to 80% of repetitive document processes—from intake to approval—boosting productivity and reducing manual effort. With Revver, businesses can: ✷ Organize and retrieve documents instantly through intelligent indexing and search powered by Smart Extract AI, capable of reading diverse file types including scans and handwritten forms. ✷ Automate workflows and approvals with no-code tools that route documents, assign tasks, and enforce compliance rules—helping teams work up to 70% faster than with manual systems. ✷ Share files securely through custom-branded client portals and encrypted email links, maintaining complete audit trails and permissions control. ✷ Simplify compliance with built-in retention schedules, legal holds, audit logs, and SOC 2 Type II and ISO 27001 certified infrastructure. ✷Accelerate signatures and forms with integrated eSignature and fillable form templates that eliminate third-party tools and versioning confusion. Accessible via any web browser or desktop app, Revver enables teams to collaborate securely from anywhere—backed by a U.S.-based customer success team and guided onboarding that delivers fast ROI, often within the first 90 days. With over 2 billion data points processed and 1 million+ workflows automated, Revver helps growing organizations turn their documents into a strategic advantage—working smarter, not harder.

**Average Rating:** 4.3/5.0

**Total Reviews:** 446

#### How Do G2 Users Rate Revver?

- **Ease of Use:** 8.6/10 (Category avg: 8.6/10)
- **Process Automation:** 8.8/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 7.9/10 (Category avg: 8.8/10)
- **Conditions:** 8.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Revver?

- **Seller:** [Revver](https://www.g2.com/sellers/revver)
- **Company Website:** www.revverdocs.com
- **Year Founded:** 2001
- **HQ Location:** Lehi, UT
- **Twitter:** @RevverDocs  
5,199 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=013debe6fc7b4c445229eb39544903c9d8feb757fcfdf486669b3ba4e8b0017e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F125605%2F&secure%5Burl_type%5D=linkedin_company_website)  
94 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Accounting, Financial Services
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About Revver?

_AI-generated summary from verified user reviews_

##### Pros

- Users love how Revver provides **organized and searchable document management** , enhancing collaboration and efficiency significantly.
- Users appreciate the **ease of use** of Revver, enjoying seamless setup and organized document management for collaboration.
- Users value the **time efficiency** of Revver, as it streamlines document organization and retrieval seamlessly.
- Users praise Revver for its **effective automation** that streamlines workflows and simplifies document management tasks.
- Users love the **convenience** of Revver, enjoying quick setup and effortless content management features that save time.

##### Cons

- Users report that Revver can feel **slow** at times, especially with large files and mobile use.
- Users experience **slow performance** with Revver, particularly when handling large files or using the mobile app.
- Users face **inefficient searching** in Revver, requiring precise queries which complicate finding documents, especially in large repositories.
- Users struggle with **mobile app issues** on Revver, including inefficiency and high costs for small businesses.
- Users express concerns about **mobile limitations** in Revver, citing inefficiency and slow performance on devices.

#### What Are Recent G2 Reviews of Revver?

**["Smart Extract AI and Secure Sharing Make Document Retrieval Effortless"](https://www.g2.com/survey_responses/revver-review-13288745)**

**Rating:** 5.0/5.0 stars

_— Olivia M._

[Read full review](https://www.g2.com/survey_responses/revver-review-13288745)

**["Revver Streamlines Document Management with Easy No-Code Workflows and Standout AI Search"](https://www.g2.com/survey_responses/revver-review-13289106)**

**Rating:** 5.0/5.0 stars

_— Caleb H._

[Read full review](https://www.g2.com/survey_responses/revver-review-13289106)

### [Jahia DXP](https://www.g2.com/products/jahia-dxp/reviews)

Jahia is a digital platform combining a hybrid CMS and DXP, built for organizations that manage complex content environments and require strong control over their data, architecture, and digital operations. A hybrid CMS for editorial flexibility and distribution agility: Jahia CMS supports both traditional and headless approaches. Content teams work through rich editorial interfaces, while developers distribute content via APIs to any front-end experience, including websites, mobile applications, portals, and third-party systems. This architecture is particularly suited to multi-site, multi-brand, and portal deployments where content governance and distribution speed are equally critical. A DXP with native CDP capabilities: On the experience side, Jahia collects, unifies, and activates customer data through built-in CDP capabilities, enabling real-time personalization without requiring a separate CDP. Organizations retain ownership of their customer data within a controlled environment, without adding unnecessary data silos. AI-assisted productivity: Built-in AI features, including automatic translation, writing assistance, and automated content classification, reduce manual effort and accelerate time to market for both editorial and technical teams, helping business users move faster while developers stay focused on high-value work. Open architecture, built for complex ecosystems: Jahia is built on a modular, API-first architecture that integrates with existing systems such as CRM, analytics, DAM, and e-commerce platforms. It deploys in the cloud or on-premises, giving organizations control over their infrastructure, security posture, and compliance requirements without locking teams into a rigid technology stack. Designed for collaboration: Jahia bridges the gap between business and technical teams. Granular roles, permissions, and workflows give each team the autonomy they need without creating governance gaps. Content editors, marketers, and developers work in the same environment, with clear boundaries and shared visibility. Trusted by NASA, Marriott Vacations Worldwide, Ben & Jerry’s, and the European Parliament, Jahia is designed for teams that treat data control, architectural flexibility, and digital experience performance not as options, but as requirements.

**Average Rating:** 4.4/5.0

**Total Reviews:** 597

#### How Do G2 Users Rate Jahia DXP?

- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)
- **Process Automation:** 8.3/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 8.5/10 (Category avg: 8.8/10)
- **Conditions:** 8.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Jahia DXP?

- **Seller:** [Jahia](https://www.g2.com/sellers/jahia)
- **Company Website:** www.jahia.com
- **Year Founded:** 2002
- **HQ Location:** Geneva, CH
- **Twitter:** @jahia  
5,723 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=badc4385b11839d69cf844cf4f24e841e1af1d45c0d34e4da6982ae5ecd0aa2d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F103891%2F&secure%5Burl_type%5D=linkedin_company_website)  
68 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Owner, Business Analyst
- **Top Industries:** Insurance, Information Technology and Services
- **Company Size:** 33% Large, 33% Small

#### What Do G2 Reviewers Say About Jahia DXP?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive ease of use** of Jahia DXP, enhancing their experience in digital management.
- Users value Jahia DXP for its **flexible and modular content management** , enhancing collaboration and streamlining digital experiences.
- Users appreciate the **flexibility** of Jahia DXP, enabling easy content management and customization for various needs.
- Users value Jahia DXP's **integration-friendly design** , facilitating seamless connections and enhancing collaboration across teams.
- Users appreciate the **intuitive interface** of Jahia DXP, enhancing ease of use and overall productivity.

##### Cons

- Users find the **learning curve steep** for Jahia DXP, requiring time and technical knowledge to navigate effectively.
- Users face a **steep learning curve** with Jahia DXP, encountering complexity in advanced features and integrations.
- Users find the **difficult learning curve** of Jahia DXP challenging, particularly those without technical expertise.
- Users find the **complexity** of Jahia DXP leads to a steep learning curve, hindering initial setup and maintenance.
- Users express concern about the **technical expertise required** , making Jahia DXP challenging for non-technical teams to navigate.

#### What Are Recent G2 Reviews of Jahia DXP?

**["Impressive Flexibility and Scalability"](https://www.g2.com/survey_responses/jahia-dxp-review-12186392)**

**Rating:** 5.0/5.0 stars

_— Anhao M._

[Read full review](https://www.g2.com/survey_responses/jahia-dxp-review-12186392)

**["Indispensable for Successful Customer Management"](https://www.g2.com/survey_responses/jahia-dxp-review-12136476)**

**Rating:** 4.5/5.0 stars

_— Lucas M._

[Read full review](https://www.g2.com/survey_responses/jahia-dxp-review-12136476)

#### What Are G2 Users Discussing About Jahia DXP?

- [What are the benefits and challenges of using Jahia DXP for digital experience management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-jahia-dxp-for-digital-experience-management)

### [Sanity](https://www.g2.com/products/sanity/reviews)

The Content Operating System—a fully customizable all-code backend for content-driven websites and apps. Power all your content operations from a single platform with a feature-rich content workspace, interactive visual editing, serverless functions, AI agent, and the database optimized for content. Learn more: https://www.sanity.io/ Try it out: https://www.sanity.io/get-started Join the community: https://snty.link/community Get work-ready: https://www.sanity.io/learn Questions? hello@sanity.io

**Average Rating:** 4.7/5.0

**Total Reviews:** 912

#### How Do G2 Users Rate Sanity?

- **Ease of Use:** 8.6/10 (Category avg: 8.6/10)
- **Process Automation:** 7.9/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 8.7/10 (Category avg: 8.8/10)
- **Conditions:** 8.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Sanity?

- **Seller:** [Sanity.io](https://www.g2.com/sellers/sanity-io)
- **Company Website:** www.sanity.io
- **Year Founded:** 2018
- **HQ Location:** San Francisco, California
- **Twitter:** @sanity\_io  
15,030 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce272dde7d68750a2a5c7604ec0edd54c8e78d3d880d6840e6d824b689d2e5b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18400536%2F&secure%5Burl_type%5D=linkedin_company_website)  
301 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 72% Small, 18% Medium

#### What Do G2 Reviewers Say About Sanity?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **extensive customizability** of Sanity, allowing for tailored and efficient content management experiences.
- Users value the **flexibility and power** of Sanity's features, enhancing content creation and streamlining workflows effectively.
- Users love the **flexibility** of Sanity, enabling easy customization and smooth implementation for various structured data needs.
- Users find Sanity to be incredibly **easy to use and flexible** , making setup and management a seamless experience.
- Users love the **customization options** in Sanity, enabling tailored solutions for diverse project requirements.

##### Cons

- Users find the **steep learning curve** of Sanity challenging, especially due to lacking beginner-friendly tutorials and documentation.
- Users face a **steep learning curve** with Sanity, making the setup process lengthy and sometimes frustrating.
- Users note that **poor documentation** often makes it difficult to fully utilize Sanity's features and functionality.
- Users struggle with the **lack of tutorials** , finding it difficult to navigate GROQ and custom setups effectively.
- Users express concern over **missing core features** in Sanity, impacting efficiency and user experience.

#### What Are Recent G2 Reviews of Sanity?

**["Intuitive Content Navigation with Powerful Query Testing and Reliable Performance"](https://www.g2.com/survey_responses/sanity-review-13179768)**

**Rating:** 4.5/5.0 stars

_— Maksim V._

[Read full review](https://www.g2.com/survey_responses/sanity-review-13179768)

**["Sanity: Flexible, Highly Customizable Headless CMS with Seamless Integrations"](https://www.g2.com/survey_responses/sanity-review-13182328)**

**Rating:** 4.0/5.0 stars

_— Bri S._

[Read full review](https://www.g2.com/survey_responses/sanity-review-13182328)

#### What Are G2 Users Discussing About Sanity?

- [What is sanity framework?](https://www.g2.com/discussions/what-is-sanity-framework)
- [What is sanity IO used for?](https://www.g2.com/discussions/what-is-sanity-io-used-for) - 4 comments
- [What is sanity software?](https://www.g2.com/discussions/what-is-sanity-software) - 3 comments
- [What are the features of sanity testing?](https://www.g2.com/discussions/what-are-the-features-of-sanity-testing) - 1 comment

### [IBM Cloud Pak for Business Automation](https://www.g2.com/products/ibm-cloud-pak-for-business-automation/reviews)

IBM Cloud Pak for Business Automation is a modular set of integrated software components, built for any hybrid cloud, each designed to automate work and accelerate the growth of your business. It simplifies complex multi-step workflows, manual tasks, decision-making, data extraction, record management, document governance and compliance, and more. You can start your digital transformation journey by applying robotic process automation (RPA) to free up human employees, speed decisioning with operational intelligence, and expand to automate key types of work across core operations. Security-rich environments bring trust and transparency to multi-party workflows, all of which can be tailored and integrated with your existing investments. Using this complete intelligent automation solution, clients are transforming fragile and disparate workflows—achieving 97% straight-through processing—to stay competitive and deliver more efficient and satisfying customer and employee experiences while reducing operational costs.

**Average Rating:** 4.3/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate IBM Cloud Pak for Business Automation?

- **Ease of Use:** 8.2/10 (Category avg: 8.6/10)
- **Process Automation:** 9.2/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 9.2/10 (Category avg: 8.8/10)
- **Conditions:** 8.8/10 (Category avg: 8.4/10)

#### Who Is the Company Behind IBM Cloud Pak for Business Automation?

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity  
74,660 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website)  
328,202 employees on LinkedIn®
- **Ownership:** SWX:IBM

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 51% Large, 28% Medium

#### What Are Recent G2 Reviews of IBM Cloud Pak for Business Automation?

**["Business automation with IBM cloud pack"](https://www.g2.com/survey_responses/ibm-cloud-pak-for-business-automation-review-9005558)**

**Rating:** 5.0/5.0 stars

_— ATUL S._

[Read full review](https://www.g2.com/survey_responses/ibm-cloud-pak-for-business-automation-review-9005558)

**["IBM Cloud Pak - It's the future of Automation Platform"](https://www.g2.com/survey_responses/ibm-cloud-pak-for-business-automation-review-8769550)**

**Rating:** 5.0/5.0 stars

_— Rajat S._

[Read full review](https://www.g2.com/survey_responses/ibm-cloud-pak-for-business-automation-review-8769550)

#### What Are G2 Users Discussing About IBM Cloud Pak for Business Automation?

- [What is IBM Cloud Pak for Business Automation used for?](https://www.g2.com/discussions/what-is-ibm-cloud-pak-for-business-automation-used-for) - 1 comment

### [DocuWare](https://www.g2.com/products/docuware/reviews)

DocuWare is a type of digital document management and automated workflow solution designed to help organizations streamline their document processes and enhance operational efficiency. This versatile platform caters to businesses of all sizes and spans various industries, including but not limited to manufacturing, finance, education, and government. By offering a comprehensive suite of tools for managing documents and automating workflows, DocuWare enables users to reduce manual tasks, improve collaboration, and ensure compliance with regulatory requirements. The target audience for DocuWare includes organizations seeking to optimize their document management practices and automate repetitive processes. This solution is particularly beneficial for businesses that handle large volumes of paperwork or require secure access to sensitive information. With its capabilities, DocuWare serves a diverse clientele, from small businesses to large enterprises, making it a flexible choice for any organization looking to enhance its document handling capabilities. DocuWare's key features include robust document storage, intelligent document processing, advanced search functionalities, and customizable workflow automation. Users can easily store and retrieve documents in a secure digital environment, ensuring that critical information is always accessible. The platform's advanced search capabilities allow users to locate documents quickly, saving time and improving productivity. Additionally, the customizable workflow automation tools enable organizations to design processes tailored to their specific needs, facilitating smoother operations and reducing the likelihood of errors. One of the standout aspects of DocuWare is its adaptability to various deployment options. Organizations can choose between cloud-based or on-premises solutions, allowing them to select the deployment method that best fits their infrastructure and security requirements. With support for 24 languages, DocuWare is accessible to a global audience, making it a suitable choice for multinational organizations. The platform currently serves over 20,000 customers and 930,000 users across more than 100 countries, backed by a network of over 800 partners, which highlights its widespread acceptance and reliability in the market. Overall, DocuWare provides a comprehensive solution for organizations looking to modernize their document management and workflow processes. By leveraging its advanced features and flexible deployment options, businesses can enhance efficiency, improve collaboration, and ensure that they remain compliant with industry regulations.

**Average Rating:** 4.4/5.0

**Total Reviews:** 238

#### How Do G2 Users Rate DocuWare?

- **Ease of Use:** 8.8/10 (Category avg: 8.6/10)
- **Process Automation:** 9.0/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 8.8/10 (Category avg: 8.8/10)
- **Conditions:** 8.9/10 (Category avg: 8.4/10)

#### Who Is the Company Behind DocuWare?

- **Seller:** [DocuWare](https://www.g2.com/sellers/docuware)
- **Company Website:** docuware.com
- **Year Founded:** 1988
- **HQ Location:** Beacon, NY
- **Twitter:** @DocuWare  
2,283 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d375a94a7861476d6c80dd2999f5248b35c4cfc6d26da04ff28d7e32b4a69601&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F101401%2F&secure%5Burl_type%5D=linkedin_company_website)  
647 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Analyst
- **Top Industries:** Information Technology and Services, Pharmaceuticals
- **Company Size:** 47% Medium, 30% Large

#### What Do G2 Reviewers Say About DocuWare?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of DocuWare, finding its intuitive interface and efficient workflows highly beneficial.
- Users appreciate the **seamless integration capabilities** of DocuWare, enhancing productivity and simplifying document management effortlessly.
- Users value the **streamlined document management** of DocuWare, enabling efficient workflows and quick access to files.
- Users value the **robust automation** in DocuWare, which simplifies repetitive tasks and enhances workflow efficiency.
- Users value the **easy integrations** of DocuWare, enhancing efficiency through seamless connections with various applications.

##### Cons

- Users notice **missing features** , including inadequate OCR and limited system integration, affecting overall efficiency.
- Users face a **challenging learning curve** with DocuWare, especially those new to document management systems.
- Users find **limited features** in DocuWare, especially regarding built-in actions, rules, and compatibility concerns.
- Users find the **complex setup and steep learning curve** frustrating, hindering efficient initial use of DocuWare.
- Users face a **challenging learning curve** with DocuWare due to complex setup and insufficient tutorials available.

#### What Are Recent G2 Reviews of DocuWare?

**["DocuWare Makes Secure Document Storage and Access Seamless Anywhere"](https://www.g2.com/survey_responses/docuware-review-12837116)**

**Rating:** 5.0/5.0 stars

_— Timothy S._

[Read full review](https://www.g2.com/survey_responses/docuware-review-12837116)

**["Centralization and Security in Document Management"](https://www.g2.com/survey_responses/docuware-review-12854489)**

**Rating:** 4.5/5.0 stars

_— Manuel M._

[Read full review](https://www.g2.com/survey_responses/docuware-review-12854489)

#### What Are G2 Users Discussing About DocuWare?

- [What is DocuWare used for?](https://www.g2.com/discussions/what-is-docuware-used-for)
- [What benefits does DocuWare offer in purchasing?](https://www.g2.com/discussions/what-benefits-does-docuware-offer-in-purchasing) - 1 comment
- [How much does DocuWare cost?](https://www.g2.com/discussions/how-much-does-docuware-cost) - 1 comment
- [How do I use DocuWare?](https://www.g2.com/discussions/how-do-i-use-docuware) - 1 comment
- [What is DocuWare software?](https://www.g2.com/discussions/what-is-docuware-software) - 1 comment

### [DocuShare](https://www.g2.com/products/docushare/reviews)

Easy content management – intuitive, integrated and cloud-enabled. Xerox DocuShare is enterprise content management (ECM) designed with usability, flexibility and convenience in mind. It helps knowledge workers be more efficient every day by focusing on the intersection of people, paper and processes – the lifeblood of today’s work environment. The latest release of DocuShare features personalized views, few clicks, mobile-friendly web design, application integration and enhanced workflow and lifecycle management.

**Average Rating:** 4.0/5.0

**Total Reviews:** 122

#### How Do G2 Users Rate DocuShare?

- **Ease of Use:** 8.2/10 (Category avg: 8.6/10)
- **Process Automation:** 8.2/10 (Category avg: 8.6/10)
- **Performance and Reliability:** 8.6/10 (Category avg: 8.8/10)
- **Conditions:** 8.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind DocuShare?

- **Seller:** [Xerox](https://www.g2.com/sellers/xerox)
- **Year Founded:** 1906
- **HQ Location:** Norwalk, CT
- **Twitter:** @Xerox  
151,437 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f52b24e034ecb1e4a70ce3a7e04d340d976f20def27a01425d0cf0b688389782&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1373%2F&secure%5Burl_type%5D=linkedin_company_website)  
47,068 employees on LinkedIn®
- **Ownership:** NYSE:XRX

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 47% Large, 33% Medium

#### What Do G2 Reviewers Say About DocuShare?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation of workflows** in DocuShare, which significantly enhances efficiency in document management.
- Users value the **collaboration capabilities** of DocuShare, enhancing teamwork with real-time editing and smart change tracking.
- Users appreciate the **seamless content management** of DocuShare, which effectively integrates and tracks academic materials.
- Users praise the **robust document management capabilities** of DocuShare for efficient content organization and storage.
- Users value the **seamless integration** of DocuShare for processing materials and managing version control effectively.

##### Cons

- Users experience **slower performance with complex workflows** , which can hinder overall efficiency in handling documents.
- Users experience **slow performance** with large document volumes in DocuShare, affecting overall efficiency and workflow management.
- Users experience **performance issues** with DocuShare due to slow loading and lag with large or graphic-heavy documents.

#### What Are Recent G2 Reviews of DocuShare?

**["This was effortless!"](https://www.g2.com/survey_responses/docushare-review-10536554)**

**Rating:** 4.5/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/docushare-review-10536554)

**["Robust tool to automate processes and support digital transformation"](https://www.g2.com/survey_responses/docushare-review-8917242)**

**Rating:** 5.0/5.0 stars

_— Shivankur N._

[Read full review](https://www.g2.com/survey_responses/docushare-review-8917242)

#### What Are G2 Users Discussing About DocuShare?

- [What is DocuShare used for?](https://www.g2.com/discussions/what-is-docushare-used-for)

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[Browse Enterprise Content Management (ECM) Themes](/categories/enterprise-content-management-ecm/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated October 3, 2024

Enterprise content management (ECM) systems help companies organize, manage, and distribute unstructured content such as documents, images, health or accounting records, surveys, product information, emails, and web pages. Companies use this software to store, track, edit, and collaborate on content creation and other information-related projects, while maintaining predefined and appropriate security levels. Employees at every level of the organization can access and exchange information using ECM software based on user privileges assigned by a system administrator, which streamlines the lifecycle of information and automates various business processes using embedded workflow.

ECM is compatible with most file types including popular office productivity suites (DOC, XLS, OCF), image files (JPEG, TIFF, PNG), email, web standard (XML, HTML), and CAD files from a variety of software platforms. It serves as an enterprise platform to securely store large amounts of content, distribute information, build and manage workflows, facilitate team collaboration, and integrate with other enterprise systems, such as [ERP systems](https://www.g2.com/categories/erp-systems).

To qualify for inclusion in the Enterprise Content Management category, a product must be able to:

- Store large amounts of content across various file types
- Impose order on data based on organizational models
- Make resources easy to find, manage, and distribute through search and advanced filtering and tagging
- Allow collaboration and the creation of new documents
- Ensure the integrity of data and keep it secure with permissions structures

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9b832fe9bb15e5e18b6852a303b57d40/box.jpg "Product Avatar Image")](https://www.g2.com/products/box/reviews)[Box](https://www.g2.com/products/box/reviews)[4.2/5(5,259)](https://www.g2.com/products/box/reviews) | Secure cross-organizational content sharing with granular permissions | "Box is great" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_567526c3e0ca0f7385662e2e16eeba06/laserfiche.png "Product Avatar Image")](https://www.g2.com/products/laserfiche/reviews)[Laserfiche](https://www.g2.com/products/laserfiche/reviews)[4.7/5(1,247)](https://www.g2.com/products/laserfiche/reviews) | Paper-to-digital forms with automated workflow routing | "Robust and Reliable" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2cc0b8483203116453141d0c4b0a72d4/dropbox-dash.png "Product Avatar Image")](https://www.g2.com/products/dropbox-dash/reviews)[Dropbox Dash](https://www.g2.com/products/dropbox-dash/reviews)[4.2/5(86)](https://www.g2.com/products/dropbox-dash/reviews) | Cross-app content retrieval with AI search | "Dash Stacks and AI Search Supercharge Team Collaboration and Workflow" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_06018155420e099d3969ff1d73e217cf/m-files.jpg "Product Avatar Image")](https://www.g2.com/products/m-files/reviews)[M-Files](https://www.g2.com/products/m-files/reviews)[4.4/5(273)](https://www.g2.com/products/m-files/reviews) | Metadata-driven ECM with compliance-ready workflows | "Reliable Platform for Managing Documents and Content Workflows" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1363f968707f52036652a50181b8fbb8/hyland-onbase.png "Product Avatar Image")](https://www.g2.com/products/hyland-onbase/reviews)[Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews)[4.4/5(324)](https://www.g2.com/products/hyland-onbase/reviews) | Cross-departmental document workflow and process automation | "Onbase system admin" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b2231a414cb9f3f7c194f65af32b723e/cloudflare-application-security-and-performance.png "Product Avatar Image")](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews)[Cloudflare Application...](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews)[4.5/5(737)](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) | DNS-level content delivery with automated DDoS mitigation | "Powerful Security and Reliable Performance" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e1997c6eb5dd7410b28992f03a1dfdcb/storyblok.png "Product Avatar Image")](https://www.g2.com/products/storyblok/reviews)[Storyblok](https://www.g2.com/products/storyblok/reviews)[4.5/5(592)](https://www.g2.com/products/storyblok/reviews) | Multi-brand headless content with visual editing | "Fast, Client-Friendly Editing with a Truly Helpful AI Assistant" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c697348c4308e45662f69fd954993d8/docusign-clm.png "Product Avatar Image")](https://www.g2.com/products/docusign-clm/reviews)[Docusign CLM](https://www.g2.com/products/docusign-clm/reviews)[4.3/5(507)](https://www.g2.com/products/docusign-clm/reviews) | Salesforce-native contract generation and execution workflows | "Streamlines Contract Management with Powerful Automation and Visibility" |

* * *

Show More

### Enterprise Content Management (ECM) Topics

- [What is Enterprise Content Management (ECM) Software?](#what-is-enterprise-content-management-ecm-software)
- [Why Use Enterprise Content Management (ECM) Software?](#why-use-enterprise-content-management-ecm-software)
- [Who Uses Enterprise Content Management (ECM) Software?](#who-uses-enterprise-content-management-ecm-software)
- [Kinds of Enterprise Content Management (ECM) Software](#kinds-of-enterprise-content-management-ecm-software)
- [Enterprise Content Management (ECM) Software Features](#enterprise-content-management-ecm-software-features)
- [Trends Related to Enterprise Content Management (ECM) Software](#trends-related-to-enterprise-content-management-ecm-software)
- [Software and Services Related to Enterprise Content Management (ECM) Software](#software-and-services-related-to-enterprise-content-management-ecm-software)

[
### Enterprise Content Management (ECM) Topics
 Expand/Collapse ](#)
- [What is Enterprise Content Management (ECM) Software?](#what-is-enterprise-content-management-ecm-software)
- [Why Use Enterprise Content Management (ECM) Software?](#why-use-enterprise-content-management-ecm-software)
- [Who Uses Enterprise Content Management (ECM) Software?](#who-uses-enterprise-content-management-ecm-software)
- [Kinds of Enterprise Content Management (ECM) Software](#kinds-of-enterprise-content-management-ecm-software)
- [Enterprise Content Management (ECM) Software Features](#enterprise-content-management-ecm-software-features)
- [Trends Related to Enterprise Content Management (ECM) Software](#trends-related-to-enterprise-content-management-ecm-software)
- [Software and Services Related to Enterprise Content Management (ECM) Software](#software-and-services-related-to-enterprise-content-management-ecm-software)

## Learn More About Enterprise Content Management (ECM) Systems

### What is Enterprise Content Management (ECM) Software?
 

Enterprise content management (ECM) tools help companies organize and maintain large volumes of data of varying file types. They connect members of an organization, usually through the cloud, by offering them an interconnected, navigable portal for file management and storage purposes. Users can assign roles and permissions, and administrators can increase security by auditing which account holders are allowed to view and comment on which projects and files.

 

The tool carries users and organizations through the entire process of file and document management. Teams can scan in or upload files or create files directly within the tool. They can then choose the appropriate storage location and assign permissions based on role, password, or other security settings. Files can be organized according to the company’s preferences such as by team, level of seniority, or task type. For example, a company could create separate folders for marketing vs. sales teams, another could use folders to differentiate middle-manager files from entry-level documents, or one could use folders to separate HR documents from payroll information.

 

Once stored in the system, documents can be shared via links or by entering the designated folder into the system’s search function. Users can collaborate around these files by leaving comments on the task’s or project’s progression, helping to hold employees accountable for their parts. Many tools have version control functionality, meaning that the most recently updated version of a file is the one users are directed to. This decreases confusion and chances of updating the wrong version of a document. It also saves previous versions to eliminate the possibility of a mistake causing irreversible damage.

 

Administrators can adjust settings to automate certain processes such as attaching metadata to file documents. ECM tools allow users to set expiration dates determining when files should be disposed of or archived for indefinite safekeeping. This is especially useful in industries such as health care or legal where it is necessary to retain documents over long periods of time. Organizations can hold onto information for years or set it to delete after a contract is complete.

 

Key Benefits of Enterprise Content Management (ECM) Software

 
- Connect, access, visualize, maintain, manage, and eliminate siloed content repositories with a single overarching architecture
- Increase employee productivity and reduce file redundancy
- Encourage the collaborative instincts of your organization with readily available and shareable content
- Automate business processes, making them structured, documented, and auditable
- Ensure government compliance through strict maintenance of file security, permissions, approvals, and lifecycle
- Integrate with other types of content management software to provide all-encompassing enterprise content management services
- Simplify workflow
- Centralize collateral in one repository

 

### Why Use Enterprise Content Management (ECM) Software?
 

Enterprise content management software provides corporations and organizations with a central repository to store, manage, archive, and otherwise handle data of varying degrees of confidentiality and importance. It could be used to help, for example, HR departments organize hundreds of employee contracts or protect transcripts at a large university.

 

**Facilitates collaboration —** ECM inherently helps firms be more collaborative by breaking content out of their isolated silos and sharing them across the organization. Many products offer other features like versioning, audit trails, comments and annotation, and collaborative document and file editing that make collaboration even easier. It is worth considering how features like these can benefit your organization and how an ECM implementation can be leveraged to connect disjointed corporate teams.

 

**Provides lifecycle management —** Data storage is at a high premium, and an organization’s file storage compounds just from daily intake and creation. Moving files from active storage to archives and deleting old and unnecessary files help limit unnecessary spending on data storage and hardware, and ECM software can be used to maintain the proper lifecycle of files and documents.

 

And as with other aspects of document management, government structures are important here too. Legal compliance often requires that certain records be maintained and accessible for a specific amount of time and not a moment longer. ECM solutions can make managing document and file lifecycles structured and automatic. Investigate where ECM products can implement this lifecycle logic and how they will integrate with your existing storage and backup infrastructure.

 

### Who Uses Enterprise Content Management (ECM) Software?
 

The benefits of enterprise content management software are not limited to one specific company size or sector. Reviewers have cited using this software for help gaining invoice approval or managing lengthy expense reports. A small photography studio might also benefit from using the software to share files with clients, and an international company can easily trade documents internally. The solutions offered can be helpful to any company that requires better organizational tactics, whether that is in regards to their HR department, finances, account management, sales and marketing, administration, planning, governance, or another area.

 

### Kinds of Enterprise Content Management (ECM) Software

Given the open-ended nature of most ECM systems, one would be hard-pressed to say there are distinct types. However, the easiest distinctions can be made for ECM tools that are built for specific industries. Many industries have highly regulated processes regarding the management of legal files, health records, inspection forms, certifications, etc. Beyond government-imposed standards, some organizations may need specific capabilities and configurations. Many ECM vendors offer tailored industry solutions based on standards and previous implementations, and industries with extensive bureaucratic processes will find the most use out of ECM systems. Specific examples include, but are not limited to, health care, law, and public service. However, most modern businesses find themselves regularly handling everything from invoices to content marketing materials to health records, and ECM systems are designed to help scan, categorize, and store all the aforementioned and more.

### Enterprise Content Management (ECM) Software Features

Enterprise content management systems often provide the same basic features. However, ECM products for specific industries will often include specific feature solutions.

#### File Management Features

**File type support —** Supports storage of multiple file types. This includes, but is not limited to, text-based files, PDFs, images, videos, and audio files.

**Metadata —** Automatically adds descriptive metadata like file size and upload date, inserts standard metadata fields like keywords, and allows for the creation of custom fields and vocabulary.

**OCR scanning —** Facilitates the structuring of unstructured data through [OCR software](https://www.g2.com/categories/ocr) or other automated filing/tagging processes for scanned documents.

**Versioning —** Keeps track of incrementally changing versions of the same file.

**Collaboration —** Supports the simultaneous collaboration of multiple users on document creation, annotation, and review.

**Document assembly —** Autogenerates documents based on templates and form submission.

**Form creation —** Supports the creation and management of submittable user forms.

**Portals and sites —** Provides the ability to create user portals and sites.

**Disposition —** Automatically archives, deletes, or revokes access to files that have reached the end of their lifecycle.

**Search —** Simplifies and eases the discovery of files via a simple or advanced search.

**Web interface —** Allows access to documents via a web interface without requiring a client to install it on a device.

**Mobile apps —** Provides iOS, Android, and Windows phone apps with functionality that enables users to perform the same functions as they would on a PC.

#### Workflow Features

**Process automation —** Automates internal processes by specifying a series of conditions and actions, which can be customizable to the complexities of an organization's needs and is easy to set up and execute.

**Conditions —** Provides a workflow engine that is relevant and customizable to conditions that are necessary to execute rules.

**Records management —** Provides the necessary tools and functionality to maintain evidence of business activities and comply with governmental requirements or industry standards.

**Case management —** Provides specialized functionality for bundling structured and unstructured content, automating adaptive, multiperson processes, and setting deadlines for open cases. Also allows both the completion and closing of cases and the storage and future auditing of associated information.

#### Administration Features

**User, role, and access management —** Grants access to select data, features, objects, etc., based on the users, user roles, groups, etc.

**Single sign-on —** Facilitates the onboarding and offboarding of team members with Active Directory/SAML-based identity providers.

**Policies and controls —** Provides the ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, etc.

**Storage limits —** Facilitates the administration of storage limits by user or group.

**Storage zones —** Supports the choice in which data center your files should be stored.

**Security —** Stores and transfers files in a secure environment.

#### Platform Features

**Internationalization —** Allows multinational organizations to use tools effectively across multiple languages and currencies.

**Performance and reliability —** Ensures that the software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

**Reporting and auditing —** Provides access to prebuilt and custom reports to monitor user activity and storage.

**System of record integration —** Integrates with other systems of record such as CRM, ERP, Outlook, Sharepoint.

**APIs —** Enables custom integration to external systems.

### Trends Related to Enterprise Content Management (ECM) Software

**Popularity in more flexible options —** For all the benefits that can come with extensive content management, ECM systems have a mixed reputation. Some consider them dated, and the term itself can deter potential customers. Enterprise content management as a software type evokes associations with decades-old, unintuitive on-premises solutions that were difficult to both implement and maintain. While these on-premises solutions have improved and are primarily used by large enterprise organizations, the vast majority of ECM solutions available today are now slim, cloud-based offerings. ECM developers are putting snappy UI and flexibility first in modern offerings to compete with less complicated document management software types. However, this has blurred the lines between enterprise content management systems and other similar types of content management systems.

**Space lacks strong distinctions —** The larger document management space as a whole lacks definitive delineations between products. Content management has changed significantly since the days of on-premise enterprise solutions, and with the industry as a whole pivoting toward sleek, cloud-based products, the lines between document management solutions has weakened. While distinctions once existed between simple document management software and ECM, one could argue that the specific terms between products is mostly up to vendor preference.

### Software and Services Related to Enterprise Content Management (ECM) Software

**Business content management —** Both [business content management software](https://www.g2.com/categories/business-content-management) and [file storage and sharing software](https://www.g2.com/categories/file-storage-and-sharing) are content repositories similar to enterprise content management systems. However, at one point they were more simplified, known for being cloud-based offerings and better choices for small businesses. However, with an industry-wide push toward cloud products, there are few differences between any of them now.

**Digital asset management —** While enterprise content management systems are intended to hold all of an organization’s content, [digital asset management software](https://www.g2.com/categories/digital-asset-management), or DAM systems, are intended specifically for rich media files. This includes files like images, videos, audio, and presentations. DAM software is used specifically by marketing teams to hold marketing collateral in one tailored repository. While both ECMs and DAMs are both capable of holding an extensive amount of content, DAMs have a more specific use case and features to accommodate, such as advanced preview thumbnails and streamlined import and export functionality.