# Top 10 Oracle Alternatives & Competitors (134)3.9 out of 5 Many buyers researching Oracle Service Cloud (formerly RightNow) on G2 ultimately choose a competing solution from this list of highly rated tools. Help Desk Software is used by teams seeking user friendly, innovative platforms with features like email to case, social media integration, and ai text generation, according to G2 reviews. When comparing Oracle Service Cloud (formerly RightNow) with other tools, reviewers most often evaluate chat and functionality as key differentiators. The best overall alternative to Oracle Service Cloud (formerly RightNow) is [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews), rated ~4.4 stars on G2 from 6970+ reviewers. It is frequently praised for case management and efficiency. Other well-known alternatives to Oracle Service Cloud (formerly RightNow) are: - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) – known for customer support and helpful (G2 star rating ~4.3) - [Kustomer](https://www.g2.com/products/kustomer/reviews) – highly rated for helpful and efficiency (G2 star rating ~4.4) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) – offers automation and efficiency (G2 star rating ~4.4) - [LiveChat](https://www.g2.com/products/livechat/reviews) – best suited for teams that need live chat and helpful (G2 star rating ~4.5) Browse top options below. Based on G2 review data, Oracle Service Cloud (formerly RightNow) is most commonly used in industries like [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Live Chat Software](https://www.g2.com/categories/live-chat). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to Oracle Service Cloud (formerly RightNow) - Agentforce Service (formerly Salesforce Service Cloud) - Zendesk for Customer Service - Kustomer - Freshdesk - LiveChat - Gladly - ServiceNow Customer Service Management - Fin ## Top 10 Alternatives to Oracle Service Cloud (formerly RightNow) Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Oracle Service Cloud (formerly RightNow) stacks up to the competition, check reviews from current & previous users in industries like Retail, Financial Services, and Education Management, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews) Product Description Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to Oracle Service Cloud (formerly RightNow), Agentforce Service (formerly Salesforce Service Cloud) is: Easier to do business with Easier to set up Better at support Categories in common with Oracle: [ Social Customer Service ](/categories/social-customer-service)[ Live Chat ](/categories/live-chat)[ Help Desk ](/categories/help-desk)[ Customer Self-Service ](/categories/customer-self-service)[ Digital Customer Service Platforms ](/categories/digital-customer-service-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) By [Zendesk](https://www.g2.com/sellers/zendesk) [ 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews) Product Description Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Oracle Service Cloud (formerly RightNow), Zendesk for Customer Service is: Easier to set up Better at support Easier to do business with Categories in common with Oracle: [ Social Customer Service ](/categories/social-customer-service)[ Live Chat ](/categories/live-chat)[ Help Desk ](/categories/help-desk)[ Customer Self-Service ](/categories/customer-self-service)[ Digital Customer Service Platforms ](/categories/digital-customer-service-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b708d0b35e19c8f51b24bd38b6322724/kustomer.png "Product Avatar Image") ](https://www.g2.com/products/kustomer/reviews) [ Kustomer ](https://www.g2.com/products/kustomer/reviews) By [Kustomer](https://www.g2.com/sellers/kustomer) [ 4.4/5(565) ](https://www.g2.com/products/kustomer/reviews#reviews) Product Description Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer. Reviewers say compared to Oracle Service Cloud (formerly RightNow), Kustomer is: Easier to set up Better at support Easier to do business with Categories in common with Oracle: [ Social Customer Service ](/categories/social-customer-service)[ Live Chat ](/categories/live-chat)[ Help Desk ](/categories/help-desk)[ Customer Self-Service ](/categories/customer-self-service)[ Digital Customer Service Platforms ](/categories/digital-customer-service-platforms) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") ](https://www.g2.com/products/freshdesk/reviews) [ Freshdesk ](https://www.g2.com/products/freshdesk/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews#reviews) Product Description Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Oracle Service Cloud (formerly RightNow), Freshdesk is: Easier to set up Easier to admin Better at support Categories in common with Oracle: [ Social Customer Service ](/categories/social-customer-service)[ Live Chat ](/categories/live-chat)[ Help Desk ](/categories/help-desk)[ Customer Self-Service ](/categories/customer-self-service)[ Digital Customer Service Platforms ](/categories/digital-customer-service-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") ](https://www.g2.com/products/livechat/reviews) [ LiveChat ](https://www.g2.com/products/livechat/reviews) By [Text](https://www.g2.com/sellers/text) [ 4.5/5(810) ](https://www.g2.com/products/livechat/reviews#reviews) Product Description Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system. Reviewers say compared to Oracle Service Cloud (formerly RightNow), LiveChat is: Easier to set up Easier to admin Better at support Categories in common with Oracle: [ Live Chat ](/categories/live-chat)[ Help Desk ](/categories/help-desk)[ Customer Self-Service ](/categories/customer-self-service) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/dcff9843c01cc56ba08d3a75c73a77ea/gladly.png "Product Avatar Image") ](https://www.g2.com/products/gladly/reviews) [ Gladly ](https://www.g2.com/products/gladly/reviews) By [Gladly](https://www.g2.com/sellers/gladly) [ 4.7/5(1,114) ](https://www.g2.com/products/gladly/reviews#reviews) Product Description Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai. Reviewers say compared to Oracle Service Cloud (formerly RightNow), Gladly is: Easier to set up Easier to do business with Better at support Categories in common with Oracle: [ Social Customer Service ](/categories/social-customer-service)[ Live Chat ](/categories/live-chat)[ Help Desk ](/categories/help-desk)[ Customer Self-Service ](/categories/customer-self-service)[ Digital Customer Service Platforms ](/categories/digital-customer-service-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-customer-service-management.jpg "Product Avatar Image") ](https://www.g2.com/products/servicenow-customer-service-management/reviews) [ ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.4/5(500) ](https://www.g2.com/products/servicenow-customer-service-management/reviews#reviews) Product Description ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. Reviewers say compared to Oracle Service Cloud (formerly RightNow), ServiceNow Customer Service Management is: Easier to set up Easier to admin Easier to do business with Categories in common with Oracle: [ Social Customer Service ](/categories/social-customer-service)[ Live Chat ](/categories/live-chat)[ Help Desk ](/categories/help-desk)[ Customer Self-Service ](/categories/customer-self-service)[ Digital Customer Service Platforms ](/categories/digital-customer-service-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") ](https://www.g2.com/products/fin/reviews) [ Fin ](https://www.g2.com/products/fin/reviews) By [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews#reviews) Product Description Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Oracle Service Cloud (formerly RightNow), Fin is: Easier to set up Easier to admin Easier to do business with Categories in common with Oracle: [ Social Customer Service ](/categories/social-customer-service)[ Live Chat ](/categories/live-chat)[ Help Desk ](/categories/help-desk)[ Customer Self-Service ](/categories/customer-self-service)[ Digital Customer Service Platforms ](/categories/digital-customer-service-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image") ](https://www.g2.com/products/zoho-desk/reviews) [ Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews#reviews) Product Description Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to Oracle Service Cloud (formerly RightNow), Zoho Desk is: Easier to set up Easier to admin Easier to do business with Categories in common with Oracle: [ Social Customer Service ](/categories/social-customer-service)[ Live Chat ](/categories/live-chat)[ Help Desk ](/categories/help-desk)[ Customer Self-Service ](/categories/customer-self-service)[ Digital Customer Service Platforms ](/categories/digital-customer-service-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png "Product Avatar Image") ](https://www.g2.com/products/liveagent/reviews) [ LiveAgent ](https://www.g2.com/products/liveagent/reviews) By [QualityUnit](https://www.g2.com/sellers/qualityunit) [ 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews#reviews) Product Description LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Reviewers say compared to Oracle Service Cloud (formerly RightNow), LiveAgent is: Easier to set up Better at support Easier to do business with Categories in common with Oracle: [ Social Customer Service ](/categories/social-customer-service)[ Live Chat ](/categories/live-chat)[ Help Desk ](/categories/help-desk)[ Customer Self-Service ](/categories/customer-self-service)[ Digital Customer Service Platforms ](/categories/digital-customer-service-platforms) ## Oracle Service Cloud (formerly RightNow) Alternatives FAQs Generated using AI ### How does Oracle compare to Agentforce Service...? According to G2 data, [Oracle Service Cloud](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) holds an average rating of 3.9/5 from 134 reviews, whereas [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) boasts a higher average rating of 4.4/5 across 7,335 reviews. Agentforce Service leads Oracle by 0.3 points in meeting requirements (8.6 vs 8.3), 0.5 points in usability (8.4 vs 7.9), 1.1 points in ease of setup (7.9 vs 6.8), 0.9 points in ease of administration (8.2 vs 7.3), 0.9 points in support quality (8.3 vs 7.4), and 1.2 points in ease of doing business (8.7 vs 7.5). User feedback highlights Agentforce Service's superior case management, automation, integration capabilities, and AI-powered features that enhance efficiency and customer satisfaction. Oracle users note strengths in robust customer service capabilities and ticketing. Agentforce Service reviews emphasize its comprehensive automation, centralized customer data, and AI-driven assistance, though users mention a steeper learning curve and higher costs. Overall, Agentforce Service provides a more scalable, feature-rich, and user-friendly platform compared to Oracle Service Cloud, supported by a significantly larger and more positive user base. ### What are the best alternatives to Oracle? The best alternatives to Oracle in the Help Desk category, according to G2 user ratings and review counts, include [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) with a 4.4/5 rating from 7,335 reviews, [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) rated 4.3/5 from 6,947 reviews, [Kustomer](https://www.g2.com/products/kustomer/reviews) at 4.4/5 from 555 reviews, [Freshdesk](https://www.g2.com/products/freshdesk/reviews) with 4.4/5 from 3,748 reviews, and [LiveChat](https://www.g2.com/products/livechat/reviews) rated 4.5/5 from 808 reviews. Other notable alternatives include [Gladly](https://www.g2.com/products/gladly/reviews) (4.7/5, 1,112 reviews), [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) (4.4/5, 430 reviews), [Fin](https://www.g2.com/products/fin/reviews) (4.5/5, 3,855 reviews), [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) (4.4/5, 7,630 reviews), and [LiveAgent](https://www.g2.com/products/liveagent/reviews) (4.5/5, 1,538 reviews). These alternatives consistently outperform Oracle (3.9/5, 134 reviews) across key dimensions such as ease of administration, support quality, meeting requirements, usability, setup, and business interaction. ### Which Help Desk tools do reviewers recommend instead of Oracle? Reviewers recommend Help Desk tools like [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews), [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews), [Kustomer](https://www.g2.com/products/kustomer/reviews), [Freshdesk](https://www.g2.com/products/freshdesk/reviews), [LiveChat](https://www.g2.com/products/livechat/reviews), [Gladly](https://www.g2.com/products/gladly/reviews), [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews), [Fin](https://www.g2.com/products/fin/reviews), [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews), and [LiveAgent](https://www.g2.com/products/liveagent/reviews) instead of Oracle. These platforms are praised for their ease of use, comprehensive feature sets including AI-powered automation, omnichannel support, unified customer views, and strong integration capabilities. For example, Agentforce Service is noted for its AI-driven automation and seamless Salesforce integration, Zendesk for its intuitive omnichannel workspace and extensive app marketplace, Kustomer for its unified timeline and AI-powered workflows, and Freshdesk for its user-friendly interface and powerful automation. Reviewers highlight that these alternatives improve agent productivity, reduce manual work, and enhance customer experience more effectively than Oracle. ### Why do users choose Agentforce Service... over Oracle? Users choose [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) over Oracle primarily for its higher usability and richer feature set, as reflected in its 4.4-star rating from over 7,300 reviews compared to Oracle's 3.9-star rating from 134 reviews. Agentforce Service excels with a 1.1-point advantage in ease of setup (7.9 vs 6.8) and a 0.9-point lead in ease of administration (8.2 vs 7.3), making it more accessible for organizations with complex workflows. Its advanced automation, AI-driven case management, and seamless integration with Salesforce ecosystem products enable faster, more personalized customer support and improved agent productivity. Users appreciate its centralized customer data, omnichannel support, and powerful reporting tools, which contribute to operational efficiency and better decision-making. Despite a steeper learning curve and higher cost, the platform's scalability, flexibility, and AI capabilities deliver strong long-term value, especially for enterprises seeking to unify sales and service operations. 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