DS

Deseree S.

Customer Service Representatvive

Mid-Market (51-1000 emp.)

2/27/2024

"Kustomer for Customers"

5/5

What do you like best about Kustomer?

What I like best about Kustomer is the easy navigation of every conversation ticket, the side panel tools, plus the capabilty to use pre-made email macros for quick messaging to customers. Also, I like the real time customer satisfaction survey response. You can also easily view all your worked on tickets and your dashboard is upadted real time as well. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

What I dislike about Kustomer is sometimes, whenever we make out bound call, there were no ticket or conversation being created for the footprints of that outbound call. And the seldom lag that we are experiencing. Review collected by and hosted on G2.com.

What problems is Kustomer solving and how is that benefiting you?

The problem that Kustomer solve is the ease of communication between the customers and the customer support supporting a particular company. It benefits me as a user and the customer support in many ways than one, such as easy communication, viewing of files sent by the customers for evidence depending on the issue. And me as support, I can easily back track every ticket that was assigned to me. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic Review from User Profile

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4.4 out of 5 · Verified reviews from real users

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