--- title: Kustomer Reviews meta\_title: 'Kustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 565 reviews by the users' company size, role or industry to find out how Kustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 565 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Kustomer Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. [(56 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1350016&qs=pros-and-cons#reviews) Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. [(42 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349474&qs=pros-and-cons#reviews) Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. [(37 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1348934&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. [(30 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349959&qs=pros-and-cons#reviews) Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. [(20 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349806&qs=pros-and-cons#reviews) Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. [(21 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349111&qs=pros-and-cons#reviews) Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. [(17 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349594&qs=pros-and-cons#reviews) Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. [(16 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2237095&qs=pros-and-cons#reviews) Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. [(14 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236740&qs=pros-and-cons#reviews) Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. [(13 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236972&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kustomer ##### 1. Ease of Use Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. [ See 56 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1350016&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you like about Kustomer? Easily edited custom fields, prioritization, and a thorough ability to harness gathered information in a user friendly format. ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ##### 2. Features Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. [ See 42 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349474&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you like about Kustomer? Easily edited custom fields, prioritization, and a thorough ability to harness gathered information in a user friendly format. ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ##### 3. Helpful Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. [ See 37 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1348934&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Umer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umer B.") UB Umer B. Mid-Market (51-1000 emp.) 5.0/5 "Kustomer helps us stay connected with our customers and ensures reliability of our organization." What do you like about Kustomer? The best part of the Kustomer is that it maintains all our daily records. It keeps track of our availability which in turn helps us work efficiently. ##### 4. Efficiency Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. [ See 30 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349959&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Umer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umer B.") UB Umer B. Mid-Market (51-1000 emp.) 5.0/5 "Kustomer helps us stay connected with our customers and ensures reliability of our organization." What do you like about Kustomer? The best part of the Kustomer is that it maintains all our daily records. It keeps track of our availability which in turn helps us work efficiently. ##### 5. Automation Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. [ See 20 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349806&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Marc Jandel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Jandel P.") MP Marc Jandel P. Small-Business (50 or fewer emp.) 5.0/5 "Highly Customizable Tool with Invaluable AI Features and Proactive Support" What do you like about Kustomer? The tool itself is excellent, with one of its greatest strengths being the wide range of customization options that allow it to adapt to specific busi ### 5 Cons or Disadvantages of Kustomer ##### 1. Slow Performance Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. [ See 21 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349111&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ##### 2. Slow Loading Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. [ See 17 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349594&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Faishal W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faishal W.") FW Faishal W. 3.5/5 "Intuitive UI with Room for Improvement" What do you dislike about Kustomer? I don't like how attachment loading is slow. It's frustrating when loading older messages as the screen keeps scrolling back to the newest message, ma ##### 3. Learning Curve Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. [ See 16 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2237095&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ##### 4. Complexity Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. [ See 14 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236740&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ![Walid T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Walid T.") WT Walid T. Mid-Market (51-1000 emp.) 4.5/5 "Workflows That Eliminate Repetitive Tasks Effortlessly" What do you dislike about Kustomer? It can feel complex to set up and customize at first and sometimes it logs me out very fast. (its been more thna 4 times to remake this review and pro ##### 5. Not Intuitive Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. [ See 13 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236972&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could AA Ashwin A. Mid-Market (51-1000 emp.) 4.5/5 "Unified Customer Conversations Made Effortless and Efficient" What do you dislike about Kustomer? One thing I find frustrating about Kustomer is that it can occasionally feel slow or laggy, particularly when loading lengthy customer timelines or wh ![Chelsea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea C.") CC Chelsea C. Mid-Market (51-1000 emp.) 4/28/2026 "Versatile Tool with Connectivity Glitches" 3/5 What do you like best about Kustomer? I find Kustomer great for being multiuse, which really helps in my work to manage customer interactions. I also like the feature of deep links that connects the client's contact to their account. This allows me to access their information faster, making client resolutions more efficient. Review collected by and hosted on G2.com. What do you dislike about Kustomer? I encounter lots of glitches with Amazon Connect, like sound, call connection, and headset connection issues. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I use Kustomer to handle customer support through calls, texts, and emails, providing solutions for pet medication orders. The deep links connect directly to customer profiles, making information access faster. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Walid T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Walid T.") WT Walid T. Customer service representative Mid-Market (51-1000 emp.) 1/7/2026 "Workflows That Eliminate Repetitive Tasks Effortlessly" 4.5/5 What do you like best about Kustomer? Actual i like that It puts all customer conversations and data in one place and i can merge more that one ticket to avoid any confusion. Review collected by and hosted on G2.com. What do you dislike about Kustomer? It can feel complex to set up and customize at first and sometimes it logs me out very fast. (its been more thna 4 times to remake this review and provided a screenshot that shows that i am using it in the behalf of hexclad, hope it gets approved) Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer solves the problem by bringing all channels and customer data into one platform, which helps me respond faster and give more consistent support. Review collected by and hosted on G2.com. Show More 1/21/2026 Current UserValidated ReviewerSource: Organic ![Marjorie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marjorie C.") MC Marjorie C. Sr. Director Consumer Experience Mid-Market (51-1000 emp.) 4/27/2026 "The customer journey at every touch point." 5/5 What do you like best about Kustomer? The customer journey at every touch point. Being able to change how we use the platform for any reason including operations Review collected by and hosted on G2.com. What do you dislike about Kustomer? We just had an account management change and it's been a little bumpy. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Automating outbound communication, refined reporting, AIR has truly been helpful in making agents more efficient and empowered Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Maritza R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maritza R.") MR Maritza R. Certified Pilates Instructor 12/23/2025 "Centralized Integration but Complex Setup" 3/5 What do you like best about Kustomer? I like how Kustomer gives us the ability to work through requests and messages faster. It centralizes everything into one place, which means we're able to look at things faster, find what we need quickly, and make messaging easier. Review collected by and hosted on G2.com. What do you dislike about Kustomer? I find the workflows in Kustomer to be a lot more technical than initially stated. We didn’t know we would need someone who knows how to read JSON and other technical things. Many things that you would think are simple actually take a lot more effort. The setup was pretty intensive, especially since we were integrating it rather than just replacing existing tools, which required much more work from the engineering side than expected. There are things that seem like they should be fairly simple but are not and are a bit harder than you would think. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I use Kustomer to centralize information from different tools, making it easy to find what we need and respond to inquiries. It speeds up managing requests and messages efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Erin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin M.") EM Erin M. Mid-Market (51-1000 emp.) 4/22/2026 "Simple UI but Lacks Automated Reporting" 4.5/5 What do you like best about Kustomer? I use Kustomer to connect with customers via WhatsApp, email, and SMS. I like its simple UI, which makes it easy to set up searches and find agent data. It's also easy to pull data and track progress. Review collected by and hosted on G2.com. What do you dislike about Kustomer? no ability to set up an automated CSV pull for individual searches. I have to manually pull 3 searches 4 times per day. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer connects us with customers via WhatsApp, email, and SMS. Its simple UI makes it easy to set up searches, find agent data, and pull data to track progress. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Meghan E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meghan E.") ME Meghan E. Compliance Manager Consumer Services Mid-Market (51-1000 emp.) 5/5/2026 "Great for Threaded Conversations, But Mass Messaging Needs Work" 3.5/5 What do you like best about Kustomer? It is easy to keep all converstations in one thread so you never have to guess on previous communication Review collected by and hosted on G2.com. What do you dislike about Kustomer? There is no good way to mass message people. It is very time consuming and not user friendly. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? AI chat bots to help with inbound communications Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JV john chris v. CSR Information Technology and Services Mid-Market (51-1000 emp.) 9/18/2025 "Kustomer Review" 5/5 What do you like best about Kustomer? What I like best about Kustomer is its unified and intuitive customer support platform that brings together conversations across multiple channels into a single, streamlined view. This allows support teams to deliver faster, more personalized service without switching between tools. The platform’s timeline-based interface provides valuable context on customer interactions, enabling agents to respond more efficiently and empathetically. Additionally, its automation features, such as workflows and AI-powered suggestions, help boost productivity while maintaining a high-quality customer experience. Overall, Kustomer stands out for combining CRM functionality with robust support tools in a user-friendly package. Review collected by and hosted on G2.com. What do you dislike about Kustomer? While Kustomer offers a powerful and user-friendly platform, one area that could be improved is the reporting and analytics functionality. Although the system provides valuable insights, creating custom reports can sometimes be complex and less intuitive for non-technical users. Additionally, occasional system performance lags during high-volume periods can impact efficiency. That said, these are areas that could be refined further, and they do not outweigh the overall benefits of the platform. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer is solving the challenge of fragmented customer communication by consolidating all customer interactions—across email, chat, social media, SMS, and more—into a single, unified timeline. This eliminates the need to toggle between platforms, which significantly improves response time and ensures that agents have full context for every interaction. Additionally, Kustomer’s automation tools and workflow capabilities streamline repetitive tasks, reduce manual errors, and free up time for agents to focus on more complex issues. As a result, we're able to provide faster, more personalized support, enhance customer satisfaction, and improve overall team productivity. Review collected by and hosted on G2.com. Show More 9/29/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Mid-Market (51-1000 emp.) 4/28/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Excellent for Customer Data Management" 5/5 What do you like best about Kustomer? I think Kustomer is a great platform. I find the knowledge base to be particularly helpful. It's a great widget in Kustomer that helps navigate our personal knowledge base effectively. I also found the initial setup to be great. Review collected by and hosted on G2.com. What do you dislike about Kustomer? The dark mode - if you could view the words in the knowledge base instead of having to switch back to light. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer helps navigate customer contact and has a great widget for accessing our personal knowledge base. Review collected by and hosted on G2.com. Show More 7/26/2026 Validated ReviewerIncentivizedSource: Seller invite ![Cindy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindy P.") CP Cindy P. Billing Specialist Mid-Market (51-1000 emp.) 4/27/2026 "All Communication in One Log—Makes Family Conversations Easy to Track" 5/5 What do you like best about Kustomer? I like that all communication is kept in one log. It is so helpful to be able to view convos from others with the same family Review collected by and hosted on G2.com. What do you dislike about Kustomer? I wish I could filter emails more easily Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Tracking client emails/texts as well as giving access to full convo threads Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Consumer Care Specialist Mid-Market (51-1000 emp.) 2/17/2026 "Better than I expected, not as flawless as I wished." 4/5 What do you like best about Kustomer? Easily edited custom fields, prioritization, and a thorough ability to harness gathered information in a user friendly format. Review collected by and hosted on G2.com. What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could look cooler too. If I have to work with it all day, it should be prettier, or at least cooler. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I love the ability to track trends and products and the reporting tools are insightful. Review collected by and hosted on G2.com. 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