--- title: Kustomer Reviews meta\_title: 'Kustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 565 reviews by the users' company size, role or industry to find out how Kustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 565 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Kustomer Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. [(56 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1350016&qs=pros-and-cons#reviews) Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. [(42 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349474&qs=pros-and-cons#reviews) Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. [(37 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1348934&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. [(30 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349959&qs=pros-and-cons#reviews) Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. [(20 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349806&qs=pros-and-cons#reviews) Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. [(21 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349111&qs=pros-and-cons#reviews) Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. [(17 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349594&qs=pros-and-cons#reviews) Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. [(16 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2237095&qs=pros-and-cons#reviews) Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. [(14 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236740&qs=pros-and-cons#reviews) Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. [(13 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236972&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kustomer ##### 1. Ease of Use Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. [ See 56 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1350016&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you like about Kustomer? Easily edited custom fields, prioritization, and a thorough ability to harness gathered information in a user friendly format. ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ##### 2. Features Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. [ See 42 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349474&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you like about Kustomer? Easily edited custom fields, prioritization, and a thorough ability to harness gathered information in a user friendly format. ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ##### 3. Helpful Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. [ See 37 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1348934&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Umer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umer B.") UB Umer B. Mid-Market (51-1000 emp.) 5.0/5 "Kustomer helps us stay connected with our customers and ensures reliability of our organization." What do you like about Kustomer? The best part of the Kustomer is that it maintains all our daily records. It keeps track of our availability which in turn helps us work efficiently. ##### 4. Efficiency Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. [ See 30 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349959&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Umer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umer B.") UB Umer B. Mid-Market (51-1000 emp.) 5.0/5 "Kustomer helps us stay connected with our customers and ensures reliability of our organization." What do you like about Kustomer? The best part of the Kustomer is that it maintains all our daily records. It keeps track of our availability which in turn helps us work efficiently. ##### 5. Automation Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. [ See 20 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349806&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Marc Jandel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Jandel P.") MP Marc Jandel P. Small-Business (50 or fewer emp.) 5.0/5 "Highly Customizable Tool with Invaluable AI Features and Proactive Support" What do you like about Kustomer? The tool itself is excellent, with one of its greatest strengths being the wide range of customization options that allow it to adapt to specific busi ### 5 Cons or Disadvantages of Kustomer ##### 1. Slow Performance Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. [ See 21 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349111&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ##### 2. Slow Loading Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. [ See 17 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349594&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Faishal W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faishal W.") FW Faishal W. 3.5/5 "Intuitive UI with Room for Improvement" What do you dislike about Kustomer? I don't like how attachment loading is slow. It's frustrating when loading older messages as the screen keeps scrolling back to the newest message, ma ##### 3. Learning Curve Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. [ See 16 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2237095&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ##### 4. Complexity Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. [ See 14 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236740&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ![Walid T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Walid T.") WT Walid T. Mid-Market (51-1000 emp.) 4.5/5 "Workflows That Eliminate Repetitive Tasks Effortlessly" What do you dislike about Kustomer? It can feel complex to set up and customize at first and sometimes it logs me out very fast. (its been more thna 4 times to remake this review and pro ##### 5. Not Intuitive Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. [ See 13 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236972&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could AA Ashwin A. Mid-Market (51-1000 emp.) 4.5/5 "Unified Customer Conversations Made Effortless and Efficient" What do you dislike about Kustomer? One thing I find frustrating about Kustomer is that it can occasionally feel slow or laggy, particularly when loading lengthy customer timelines or wh ![Robin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin C.") RC Robin C. Small-Business (50 or fewer emp.) 4/22/2026 "User-Friendly Tool with Room for Visual Improvement" 2.5/5 What do you like best about Kustomer? I find Kustomer very practical, especially because it allows me to reach out to a large number of customers in a way that wouldn't be possible otherwise. I think it is very user-friendly, which makes my work smoother. I also like how readily available the information about my work KPIs is. Review collected by and hosted on G2.com. What do you dislike about Kustomer? Too much visual noise. I happen to have a pretty big screen, so it is not much of a problem in my day-to-day, but when I have to use my Mac to work, it is very hard to manage conversations with so little space on the customer's profile. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I find Kustomer very practical for reaching out to many customers, which would be impossible otherwise. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 4/27/2026 "Kustomer is a great way to stay connected to clients and coworkers" 4.5/5 What do you like best about Kustomer? I like the ease of seeing all of my clients on one screen. I love that I can send a bulk message to multiple people. It's a very helpful tool. Review collected by and hosted on G2.com. What do you dislike about Kustomer? I don't get notifications when I get a message from a client. I have to go in and manually check for messages. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? It helps me stay connected with coworkers, as we communicate through Kustomer messages. Review collected by and hosted on G2.com. Show More 7/24/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Luz E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luz E.") LE Luz E. Mid-Market (51-1000 emp.) 4/27/2026 "User-Friendly Interface with Room for Thread Management Improvement" 5/5 What do you like best about Kustomer? I like the ease of access with Kustomer. It creates a smooth transition for communicating with families through multiple platforms, including text, email, and voice. We're able to see it all in one thread as opposed to three different places, which makes it very user-friendly. I also appreciate that it's very user-friendly. Review collected by and hosted on G2.com. What do you dislike about Kustomer? I dislike opening up new threads for families who respond to a message that already has a thread. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I use Kustomer to call, email, and text patients. It creates a smooth transition in communicating with families across text, email, and voice, consolidating everything into one thread rather than separate places. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Small-Business (50 or fewer emp.) 7/24/2026 "Could be better" 0/5 What do you like best about Kustomer? i like that it tells me my email count per hour Review collected by and hosted on G2.com. What do you dislike about Kustomer? I dislike that is does not automatically capitalize. Theres no grammer corrections like in outlook. very difficult to navigate. please please have a basic grammer with capitalizing letters that need it automatically. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? we can communicate with the customer and everyone has the visbility to see Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Gator M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gator M.") GM Gator M. Enterprise (\> 1000 emp.) 4/15/2026 "Effective CRM with Strong AI and Reporting" 4/5 What do you like best about Kustomer? I like the reporting and the Kustomer AI. Pulling data and pulling knowledge from our Knowledge base comes in clutch. Review collected by and hosted on G2.com. What do you dislike about Kustomer? Keeping track of stats can be tricky, like looking at how much work a person has done day after day. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I use Kustomer to keep track of stats and enhance customer contact. The reporting and Kustomer AI are helpful, especially for pulling data and knowledge. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") UC Verified User in Computer Games Mid-Market (51-1000 emp.) 4/22/2026 "Clean, User-Friendly Interface with Great Personalization" 4.5/5 What do you like best about Kustomer? The interface is clean and user-friendly, and it gives me the chance to personalize it to my preferences. Review collected by and hosted on G2.com. What do you dislike about Kustomer? There’s a lack of help topics in languages other than English. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer gives a quick, all-around view of all the tickets and customers I’m currently handling, and it provides multiple options within the same workspace. Review collected by and hosted on G2.com. Show More 7/24/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Maria Fatima V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria Fatima V.") MV Maria Fatima V. Training Lead Consumer Services Mid-Market (51-1000 emp.) 10/24/2025 "Unified Customer View Boosts Productivity and Collaboration" 5/5 What do you like best about Kustomer? Kustomer’s greatest strength is its unified customer timeline, which consolidates every interaction across chat, email, and other channels into a single, chronological view. This provides agents with complete context, eliminating the need to switch between platforms and enabling faster, more accurate resolutions. The platform stands out for its ease of use, seamless integration with existing systems, and smooth implementation process, which allowed our team to adopt it quickly with minimal disruption. Its customer support has been consistently responsive and solution-oriented, ensuring that any inquiries or technical needs are addressed promptly. With its extensive feature set and high frequency of use, Kustomer has become an essential part of our daily operations—enhancing productivity, collaboration, and the overall customer experience. Review collected by and hosted on G2.com. What do you dislike about Kustomer? What I appreciate about Kustomer is that even areas that could be seen as challenges often present opportunities for growth. As the platform continues to evolve, enhancements in speed, deeper integrations, and expanded automation capabilities could make an already powerful tool even more exceptional. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer solves the challenge of fragmented customer data by bringing all interactions across email, chat, and social channels into one unified timeline. This allows our team to instantly understand customer history, personalize every interaction, and resolve issues faster. With automation handling repetitive tasks and intelligent routing ensuring the right cases reach the right agents, productivity and customer satisfaction have both significantly improved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Melissa G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa G.") MG Melissa G. Digital Transformation Analyst Enterprise (\> 1000 emp.) 9/20/2025 "Powerful and user-friendly customer service tool" 4.5/5 What do you like best about Kustomer? Kustomer is a very powerful and user-friendly tool. It offers flows that allow us to highly customize the customer experience and the routing to service advisors. It helps us a lot in managing traffic. I also want to highlight that their technical support is very fast when errors or difficulties arise, providing immediate attention, which we truly value. Review collected by and hosted on G2.com. What do you dislike about Kustomer? What I like the least is that, although Kustomer is very customizable and we can handle almost everything through flows or the available tools, when something cannot be achieved with the current features, the process to have new developments or custom implementations is a bit slow. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer helps us by having all of our customer conversations in one place. Its omnichannel capability is excellent—we manage conversations from WhatsApp, voice, social media, text messages, and email all on a single platform, which is a huge advantage. In addition, its flows and routing rules are very helpful for defining which team should handle a case or what type of experience a customer should have based on specific parameters. Review collected by and hosted on G2.com. Show More 10/21/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jenny d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny d.") JD Jenny d. Co-Founder Mid-Market (51-1000 emp.) 4/22/2026 "Unifies Calls, Texts, and Emails in One Place" 5/5 What do you like best about Kustomer? I love that it unifies phone calls, text and emails - I know it can also capture our socials but I don't work on those Review collected by and hosted on G2.com. What do you dislike about Kustomer? For Spanish speaking customers, we should have like an translation thing (preferably from DeepL instead of Google Translate because that's more accurate) Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? It makes everything streamlined even with other tools like Shopify, Redo, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DW Donna W. Senior Customer Experience Manager Small-Business (50 or fewer emp.) 4/28/2026 "Great AI Call Summaries, but the CRM Feels Less user friendly" 1.5/5 What do you like best about Kustomer? The phone call AI summary, conversation notes. Review collected by and hosted on G2.com. What do you dislike about Kustomer? I have been doing Customer Service for a long time, worked in many CRM's and this one is by far is the least customer friendly. If I hear the phrase edge case one more time I may lose my mind. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? We won't know until we launch next week Review collected by and hosted on G2.com. 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