--- title: Kustomer Reviews meta\_title: 'Kustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 565 reviews by the users' company size, role or industry to find out how Kustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 565 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Kustomer Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. [(56 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1350016&qs=pros-and-cons#reviews) Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. [(42 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349474&qs=pros-and-cons#reviews) Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. [(37 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1348934&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. [(30 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349959&qs=pros-and-cons#reviews) Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. [(20 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349806&qs=pros-and-cons#reviews) Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. [(21 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349111&qs=pros-and-cons#reviews) Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. [(17 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349594&qs=pros-and-cons#reviews) Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. [(16 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2237095&qs=pros-and-cons#reviews) Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. [(14 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236740&qs=pros-and-cons#reviews) Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. [(13 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236972&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kustomer ##### 1. Ease of Use Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. [ See 56 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1350016&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you like about Kustomer? Easily edited custom fields, prioritization, and a thorough ability to harness gathered information in a user friendly format. ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ##### 2. Features Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. [ See 42 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349474&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you like about Kustomer? Easily edited custom fields, prioritization, and a thorough ability to harness gathered information in a user friendly format. ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ##### 3. Helpful Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. [ See 37 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1348934&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Umer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umer B.") UB Umer B. Mid-Market (51-1000 emp.) 5.0/5 "Kustomer helps us stay connected with our customers and ensures reliability of our organization." What do you like about Kustomer? The best part of the Kustomer is that it maintains all our daily records. It keeps track of our availability which in turn helps us work efficiently. ##### 4. Efficiency Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. [ See 30 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349959&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Umer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umer B.") UB Umer B. Mid-Market (51-1000 emp.) 5.0/5 "Kustomer helps us stay connected with our customers and ensures reliability of our organization." What do you like about Kustomer? The best part of the Kustomer is that it maintains all our daily records. It keeps track of our availability which in turn helps us work efficiently. ##### 5. Automation Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. [ See 20 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349806&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Marc Jandel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Jandel P.") MP Marc Jandel P. Small-Business (50 or fewer emp.) 5.0/5 "Highly Customizable Tool with Invaluable AI Features and Proactive Support" What do you like about Kustomer? The tool itself is excellent, with one of its greatest strengths being the wide range of customization options that allow it to adapt to specific busi ### 5 Cons or Disadvantages of Kustomer ##### 1. Slow Performance Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. [ See 21 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349111&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ##### 2. Slow Loading Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. [ See 17 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349594&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Faishal W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faishal W.") FW Faishal W. 3.5/5 "Intuitive UI with Room for Improvement" What do you dislike about Kustomer? I don't like how attachment loading is slow. It's frustrating when loading older messages as the screen keeps scrolling back to the newest message, ma ##### 3. Learning Curve Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. [ See 16 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2237095&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ##### 4. Complexity Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. [ See 14 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236740&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ![Walid T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Walid T.") WT Walid T. Mid-Market (51-1000 emp.) 4.5/5 "Workflows That Eliminate Repetitive Tasks Effortlessly" What do you dislike about Kustomer? It can feel complex to set up and customize at first and sometimes it logs me out very fast. (its been more thna 4 times to remake this review and pro ##### 5. Not Intuitive Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. [ See 13 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236972&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could AA Ashwin A. Mid-Market (51-1000 emp.) 4.5/5 "Unified Customer Conversations Made Effortless and Efficient" What do you dislike about Kustomer? One thing I find frustrating about Kustomer is that it can occasionally feel slow or laggy, particularly when loading lengthy customer timelines or wh ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 7/28/2026 "Good Support and Easy Setup, But AI Needs Improvement" 3.5/5 What do you like best about Kustomer? I like that Kustomer has a support team that's always friendly and helpful, and they're very knowledgeable. The simplicity of setting up Kustomer is another plus. I also appreciate its connection with Shopify, which makes integration simple. The initial setup was easy, even though there were some challenges with the AI at first, it's much better now. Review collected by and hosted on G2.com. What do you dislike about Kustomer? The AI sometimes doesn't follow instructions, but the engineering team usually is able to resolve it. We also initially had a hard time with the AI setup, although it's much better now. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer helps by quickly answering my questions so I can focus on building my AI chat. The setup is easy, and the support is always friendly, helpful, and knowledgeable. Even if the AI sometimes doesn't follow instructions, the engineering team resolves it promptly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Isabel U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isabel U.") IU Isabel U. Customer Service and Operations Specialist Small-Business (50 or fewer emp.) 4/27/2026 "Efficient Issue Tracking, Needs Better AI Customization" 4/5 What do you like best about Kustomer? I like the ability to use shortcuts, as well as the AI expanded text. My favorite is the reporting and issue tracking. We're able to track issues very easily, which can be escalated to other teams. The expanded text and shortcuts help the customer service team answer more efficiently. The initial setup of Kustomer was very easy for us. Review collected by and hosted on G2.com. What do you dislike about Kustomer? I think that it doesn't listen to our requests a lot of the time. We asked the AI to never use 'I' and it consistently does. When working in my queue it will pull up snoozed conversations sometimes. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I use Kustomer for customer service, and it helps me track issues easily and escalate them to other teams. The expanded text feature and shortcuts make my team more efficient in answering queries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 4/27/2026 "Efficient Ticket Management, Needs Reliability Boost" 5/5 What do you like best about Kustomer? I use Kustomer mainly to manage customer support tickets and keep track of conversations with customers. I like how easy it is to navigate between conversations and customer information. Also, the initial setup was fairly straightforward overall. Review collected by and hosted on G2.com. What do you dislike about Kustomer? I find that sometimes the speed and reliability could be improved. There are times when it is a little slow to load tickets or doesn't update right away. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I use Kustomer to manage customer support tickets, helping us handle a high volume of inquiries without losing track. Review collected by and hosted on G2.com. Show More 7/24/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Abdias Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdias Z.") AZ Abdias Z. Customer Support Specialist Small-Business (50 or fewer emp.) 4/27/2026 "Effortless Omnichannel Support with Helpful Integrated AI" 4.5/5 What do you like best about Kustomer? Kustomer allows me to work in different channels - like Email, SMS, and Live Chat - simultaneously. The integrated AI can also help a lot. Review collected by and hosted on G2.com. What do you dislike about Kustomer? Kustomer can sometimes feel hard to navigate because the occasional software updates can break the UI from my perspective as an agent. It can also be very slow despite having a good and stable Ethernet connection. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer is easier to use and more helpful than other customer agent softwares I have used before, like Zendesk. It was relatively easy to understand during my training. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AA Ashwin A. Executive - Operations Mid-Market (51-1000 emp.) 12/12/2025 "Unified Customer Conversations Made Effortless and Efficient" 4.5/5 What do you like best about Kustomer? What I appreciate most about Kustomer is how seamlessly it brings together customer conversations from every channel into a single, unified timeline. This makes it simple to follow a customer’s complete history, allowing for quicker and more precise responses to queries. The interface is straightforward, the search function is robust, and the shortcuts and macros really help streamline repetitive tasks. Integrations such as UJET also function smoothly, automatically importing customer details into the workspace, which boosts efficiency and cuts down on manual work. All in all, Kustomer makes daily customer support organized and easy to handle. Review collected by and hosted on G2.com. What do you dislike about Kustomer? One thing I find frustrating about Kustomer is that it can occasionally feel slow or laggy, particularly when loading lengthy customer timelines or when switching between several sessions. Some of the more advanced features are tucked away behind additional clicks, making them less accessible. Although the interface is clean, it can be somewhat unintuitive for newcomers. I’ve also noticed occasional synchronization delays with integrations, which can disrupt the workflow. Additionally, the reporting and analytics options could offer more flexibility and customization. While Kustomer is a robust tool overall, these performance and usability challenges can affect productivity, especially during busy periods. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer addresses the challenge of fragmented customer information by consolidating all interactions such as calls, chats, emails, and messages, into a single, easy-to-read timeline. This unified view allows for an immediate understanding of a customer’s complete history, which leads to faster and more accurate issue resolution. By keeping everything organized in one place, Kustomer minimizes the need to switch between different tools. Time-saving features like smart search, macros, and automated workflows help eliminate repetitive tasks. The integration with UJET enhances efficiency even further by automatically bringing customer details into the workspace. In summary, Kustomer streamlines support operations, reduces manual effort, and makes managing customer support much more organized and efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Yahia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yahia K.") YK Yahia K. Customer service agent Mid-Market (51-1000 emp.) 4/23/2026 "The Future of AI-Driven Customer Support" 5/5 What do you like best about Kustomer? The platform is easy to use, and it’s simple to switch between statuses. Everything is accurate and easy to understand. Handles high ticket volumes without slowing down workflows. Effortlessly connects all support channels into a single timeline.Handles high ticket volumes without slowing down workflows.Delivers measurable value by reducing handle times and overhead.Offers a smooth transition with expert guidance.Uses smart automation to solve routine issues, letting agents focus on complex tasks. Review collected by and hosted on G2.com. What do you dislike about Kustomer? It switches off when left without any activity. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Handling tickets Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DR Danicelis R. Customer service representative Mid-Market (51-1000 emp.) 10/12/2023 "Kustomer is a really awesome workpartner!" 5/5 What do you like best about Kustomer? I really like using Kustomer. It is so efficient and it is a great helper. Kustomer is fast and easy to use. Review collected by and hosted on G2.com. What do you dislike about Kustomer? So far there is nothing I can say against Kustomer. I am so pleased with the service I received from this product and the service we can give through it. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I use Kustomer every day to work. It helps us send internal emails as well as emails to our clients. Kustomer is really effective and easy to use. Review collected by and hosted on G2.com. Show More 4/22/2026 Current UserValidated ReviewerSource: Organic ![Umer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umer B.") UB Umer B. Senior executive Computer Software Mid-Market (51-1000 emp.) 2/1/2026 "Kustomer helps us stay connected with our customers and ensures reliability of our organization." 5/5 What do you like best about Kustomer? The best part of the Kustomer is that it maintains all our daily records. It keeps track of our availability which in turn helps us work efficiently. Also, the software is very easy to use and implement. Review collected by and hosted on G2.com. What do you dislike about Kustomer? The kustomer shows number of tickets on the home screen when you are working on a single ticket. This sometimes becomes difficult to find the main thread on which we are supposed to respond. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer is a bridge between our customer and organization. Our customers are mainly from europe, they are active on email than on call. Thus, Kustomer is a perfect tool for us to connect with our customers. Also, this gives us options to snooze and delay the ticket. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Oluwatimilehin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oluwatimilehin O.") OO Oluwatimilehin O. Mid-Market (51-1000 emp.) 4/28/2026 "Comprehensive Metrics and Seamless Integration" 4.5/5 What do you like best about Kustomer? I like how the metrics feature in Kustomer stands out to me. Being able to see stats, real-time customer feedback, and numbers regarding tickets done is really helpful. It also provides raw data and analytics, which is quite valuable. Additionally, the ease of the initial setup is impressive—I'd rate it a swift 10. Review collected by and hosted on G2.com. What do you dislike about Kustomer? NOTHING Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I find Kustomer valuable for seeing real-time customer feedback and metrics, providing raw data and analytics. Review collected by and hosted on G2.com. Show More 7/24/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Package/Freight Delivery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Package/Freight Delivery") AP Verified User in Package/Freight Delivery Mid-Market (51-1000 emp.) 4/28/2026 "Unified Timeline and Strong AI, Though Pricing Can Add Up" 3.5/5 What do you like best about Kustomer? Everything being in one timeline, it shows older tickets from the same customer and quite easy to navigate and find older exchanges. No need to switch tabs as it integrates well with other platforms like shopify for example. AI features are great as well it can summarize long messages and draft responses based on knowledgebase. Performance wise it has it's ups and downs with downtimes but nothing to be concerned about, usually works great. pricing can be a bit on the pricier side depending on the team size and support is alright as well. Not sure about onboarding as I was not involved during that time Review collected by and hosted on G2.com. What do you dislike about Kustomer? The UI isn’t overly simple, and it offers a lot of customization, so it can take quite a while to learn how to navigate it effortlessly. A few glitches and bugs do slip through from time to time. They’re mostly annoying rather than disruptive, such as notification delays or search filters that take a bit longer to respond. The reporting is very detailed and powerful, but learning how to build custom reports will also take some time. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Pretty much all of our customer service chats, tickets, and social media messages go through Kustomer. Having everything from every channel in the same timeline really simplifies communication and problem-solving. It’s a huge benefit not having to jump between different tabs or software just to find customer tickets and keep track of the conversation. Review collected by and hosted on G2.com. 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