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We always use Kustomer as it is really helpful for us agents as it is our way to leave internal notes for every interactions which can be seen as well by the next agent who will assist the customer. Also, Kustomer tool is linked to one of our main tools and so it is easy for us to locate the accounts of our guests. Kustomer has a lot of features where in we can see our previous chats, listen to previous calls, or check the emails sent to the customers which can help us provide a good customer support experience. Review collected by and hosted on G2.com.
I think one of the things that I dislike about using Kustomer is that sometimes whenever we are being rated by our customers for a 5 star rating through UJET, it does not reflect or generate into a smiley and so our total score does not increase. Review collected by and hosted on G2.com.
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Kustomer Review
429 out of 430 Total Reviews for Kustomer
Overall Review Sentiment for Kustomer
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Kustomer helps us manage our efficiency and productivity in work as we can keep up on the number of tickets we handle when there's a need to carry on our metrics. Review collected by and hosted on G2.com.
Nothing, I don't dislike anything about Kustomer. Review collected by and hosted on G2.com.
As a team leader in our organization, Kustomer is very easy to navigate and it's overall functionality is trully amazing. We use it on a daily basis since it's integrated to our other tools. Review collected by and hosted on G2.com.
The only thing I can think of would be there is latency issue sometimes perhaps due to high volume of users, but overall its a total game changer tools. Review collected by and hosted on G2.com.
Its ability to organize our customer interactions and guide our initiatives through customized conversation tailoring Review collected by and hosted on G2.com.
Occasionally, it is difficult to get information out of Kustomer and into other systems. Review collected by and hosted on G2.com.
It is very user-friendly and easy to navigate; you can easily change the status and check how long you have been using it. Review collected by and hosted on G2.com.
I hope they can add more features for the satisfaction score on the dashboard page, where we can easily click the recent score and be directed to the guest or host profile who left the survey. Review collected by and hosted on G2.com.
What I like best about Kustomer is the easy navigation of every conversation ticket, the side panel tools, plus the capabilty to use pre-made email macros for quick messaging to customers. Also, I like the real time customer satisfaction survey response. You can also easily view all your worked on tickets and your dashboard is upadted real time as well. Review collected by and hosted on G2.com.
What I dislike about Kustomer is sometimes, whenever we make out bound call, there were no ticket or conversation being created for the footprints of that outbound call. And the seldom lag that we are experiencing. Review collected by and hosted on G2.com.
What I like and most helpful is that it's easy to use. It's interface is an integrated with UJET the one I previously gave the commendation. I sually use of Kustomer and it really a big impact in day to day of performing my responsibilities and I have a great experience of using it. Review collected by and hosted on G2.com.
What I sometimes noticed and least helpful is that when I got the customer satisfaction survey, then it sometimes missing. This will also caused of addtional job when trying to retrieve the survey. However, overall it's really great! Review collected by and hosted on G2.com.
Kustomer is customizable and the most user friendly option we have seen, and we have tried them all. Plus it is not overly expensive for all that you get. They were with us every step of the way with implementation. We have integrated many different programs with Kustomer with ease. We use it in our call center daily. Review collected by and hosted on G2.com.
Integrating with Zoom was a struggle but that was mainly related to Zoom, not Kustomer. Review collected by and hosted on G2.com.
Easy to use, I'm using it in every call, a lot of helpful features for the caller and agents Review collected by and hosted on G2.com.
Everything works well, nothing to dislike. It makes my day better! Review collected by and hosted on G2.com.
I liked about the Kustomer is its very easy to use and all of the thigs that need to do my task is already there Review collected by and hosted on G2.com.
Honestly, I don't have bad comments or dislike about the Kustomer because its so very easy to use to do my task easily Review collected by and hosted on G2.com.
