The thing that puts them head and shoulders above the competition is their technical support. Even if I open a ticket and mark it as low priority I usually have a response within an hour or so and frequently much faster. The help is always first class too, delivered by intelligent, knowledgeable people.

On top of that their hosting is fast, relieble and reasonably priced. Review collected by and hosted on G2.com.

I can't think of any negatives with Krystal Hosting. Review collected by and hosted on G2.com.

Krystal Hosting consistently impresses with their quick response times and their ability to resolve issues efficiently. They address both simple and complex problems with the same level of care and dedication, ensuring that every issue is handled thoroughly. Their support team is genuinely committed to providing the best possible assistance without overwhelming you with unnecessary questions, always going the extra mile to ensure complete satisfaction. Review collected by and hosted on G2.com.

Having been a loyal customer for over a decade, I can confidently say that Krystal has never let me down in terms of customer support. Their consistent reliability over the years is truly commendable, and there’s nothing in particular that I would consider a downside regarding their service. Review collected by and hosted on G2.com.

Fair-priced domains are why I chose Krystal Hosting, but the amazing support team is why I stay. Review collected by and hosted on G2.com.

I can't think of anything! It just works well... But when I do have an issue (big or small) the support team always sort it out. Review collected by and hosted on G2.com.

Support staff are quick and detailed in their responses and actually seem keen to get issues resolved. I've felt "brushed off" with other hosts and providers in the past, but never with Krystal. Review collected by and hosted on G2.com.

Recent change in hosting packages have meant we've been pushed into an upgrade I don't feel we needed, but there are some benefits to it. Review collected by and hosted on G2.com.

As a web developer I use many clients hosting companies and not one has the support level that Krystal has. They always respond quickly and the issues are always resolved with great efficently. I try to get all my clients to move their accounts to Krystal as these are the easist company to deal with. Review collected by and hosted on G2.com.

Never had any issues with Krystal to compain about. Review collected by and hosted on G2.com.

Their customer service team is excellent. I've asked them technical questions about specific sites, sought their recommendatons for migrations and gradually scaled how much we use them to host our client sites as a result. They have plenty of different service plans/options for hosting so you can always find the right solution for a specific problem.

It's easy and flexible to contact them with no buggering about with useless AI chatbots. Response times are swift no matter what the channel. Price-wise, they're competitive too. Review collected by and hosted on G2.com.

Honestly, struggling to think of anything! Rather than a dislike, I wonder whether their domain management UI could be improved? Compared with other hosts, the experience feels a little dated. This is a minor gripe though. Review collected by and hosted on G2.com.

Customer support is friendly, accurate and very helpful. Review collected by and hosted on G2.com.

Nothing bad to report so far. Very happy. Review collected by and hosted on G2.com.

UK based customer service, helpful, honest, and go the extra mile, interface is easy to navigate. Review collected by and hosted on G2.com.

There is a bug which causes multiple payments to go out when registering a new domain under my reseller account. I've highligted this bug a couple of times, and is still there after a year. Review collected by and hosted on G2.com.

Overall communication. Ease of website navigation. Billing notification by e-mail. Simplicity. Cpanel. Review collected by and hosted on G2.com.

Can't think of anything at the moment or what. Review collected by and hosted on G2.com.

I host around 70 websites for clients on Krystal and in the 3 years I have used them I have found their support and service to be first class. Their pricing is reasonable and there is everything need for hosting and development. They use standard tools such as WHM so there is no learning curve.

Help is available by chat during working hours or by ticket. They have a comprehensive online help section as well. Review collected by and hosted on G2.com.

To be honest I have used a few hosting companies and I could see many downside (non-standard, slow, poor assistance etc) but Krystal is exactly what I need and I cen get to it very quickly. I can't see much of a downside. Review collected by and hosted on G2.com.